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Care Homes Owned by Sandstone Care Group in Merseyside

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Sandstone Care Group in Merseyside

Only the locations & reviews in Merseyside for Sandstone Care Group are showing below.

View the details of all 9 locations (with 400 reviews) owned by Sandstone Care Group

Sandstone Care Group Locations in Merseyside (2)

 

2 Care Homes owned by Sandstone Care Group in Merseyside

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Oak Springs Care Home

37 Church Road, Wavertree, Liverpool L15 9ED 

9.8 81 reviews
"Amazing staff. Friendly and go out of their way to support residents and family alike. As a family, we feel that Mum has settled in…"   Read all 81 reviews
Location Type Care Home

Oak Springs Care Home offers residential, dementia care and respite for older people. The Liverpool-based care home's staff are passionate about how they care for residents. Decorated to offer warm, safe and welcoming surroundings, caring staff… Read more about Oak Springs Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 74 Rooms from £1,190 / week
St Helens Hall

Elephant Lane, Thatto Heath, St Helens WA9 5EL 

9.7 54 reviews
"Care for my mother is complex however staff meet the challenges and make Mum comfortable safe and happy. She is treated with love, kindness…"   Read all 54 reviews
Location Type Care Home

St Helen’s Hall is a modern, purpose-built care home in Thatto Heath, St Helen’s. It offers residential care for up to 94 older people. All bedrooms have en-suite facilities and a television point. The home also has several lounges and dining rooms.… Read more about St Helens Hall

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 94 Rooms from £1,137 / week

Sandstone Care Group Reviews in Merseyside (135)

9.6
Sandstone Care Group has a Group Review Score of 9.6 (9.638) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sandstone Care Group must have a Review Score.

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Review of

Oak Springs Care Home

from S L (Son of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff. Friendly and go out of their way to support residents and family alike.
As a family, we feel that Mum has settled in remarkably well and all her needs are catered for.
You can't put a value on leaving mum after every visit and reassured she is safe.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for taking the time to review Oak Springs Care Home, your lovely feedback will be passed on to the staff. Kind regards Andrea


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Review of

Oak Springs Care Home

from Ruth S (Daughter of Resident) published on 9 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oak Springs has been a game-changer for my dad. He was in a different home before and had deteriorated quite quickly. The change I've seen in my Dad since coming here is unbelievable. He is always happy and so content now and the staff go above and beyond. The daily activities are amazing and everything
feels very much personable. My dad doesn't feel like just a number. They know him, his likes, his dislikes and it feels like a 'family' when visiting. Thank you so much for taking good care of him!

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your kind review, it really does mean a lot to us all to know we are making a positive impact on our residents and family's lives. Kind regards Andrea


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Review of

Oak Springs Care Home

from Kay G (Daughter of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident of Oak Springs for over two years. At 91 she became ill and was taken to hospital and then released back to the care home on end-of-life care. I was privileged to stay with Mum in the care home for the last couple of days of her life. I cannot praise the staff enough. She was treated
with so much kindness and care. The staff were wonderful with Mum and myself. I am so grateful for everything they did for Mum and myself. Nothing was too much trouble.
They made a horrible event a lot easier. Mum was kept comfortable to the end and treated with dignity and respect.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your kind review, it is important for us to have our residents back home to the environment they are familiar with, staff they know and a place that's home, of course it's so sad for us to lose any of our residents, but it's the last greatest care we can deliver to ensure their passing is dignified with everyone around them who genuinely does care. I will be sure to pass your kind words on to our lovely staff. Many thanks Andrea.


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Review of

Oak Springs Care Home

from R H (Daughter of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was a resident at Oak Springs from early in 2023. He had dementia and it was a difficult decision for him to be placed in care. He passed away early this month. The staff and care of Dad was wonderful. He was content, happy and so well loved by the staff. My family will always be grateful.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your kind words, it was an absolute pleasure to care for your father, I will be sure to pass your compliments on to the staff. Kind regards.


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Review of

Oak Springs Care Home

from M H (Wife of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to thank all the staff at Oak Springs for the wonderful care given to my husband during his time as a resident with O.S. He was admitted as a full-time resident in March 2023. From the time of his admission he was treated with great care, respect, and understanding myself and my family are full
of gratitude for those who looked after my husband so well. We cannot thank the carers and all those in Oak Springs enough. My husband was content and calm throughout his time with O.S. and even though he was unable to communicate efficiently the staff met his needs with care and dignity. It gave me great peace of mind to know that we the right decision. Sincere thanks.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your kind words, it was our pleasure to care for your husband. Kind regards.


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Review of

Oak Springs Care Home

from G B (Son of Resident) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother recently passed away. The care my Mother received was very good. My Mum was treated as one of the family. Thank you for all your support.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for taking the time to leave a review. It was a pleasure to care for your mum. Kind regards.


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Review of

St Helens Hall

from M B (Daughter of Resident) published on 8 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care for my mother is complex however staff meet the challenges and make Mum comfortable safe and happy. She is treated with love, kindness and dignity. Facilities are spotless and every care is taken to make it feel like home.

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Review of

Oak Springs Care Home

from Christine G (Great-grandson of Resident) published on 9 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan moved into Oak Springs in July.
To say every single expectation of ours has been surpassed is an understatement. Nan has been treated with so much dignity and respect.
The staff are truly amazing! Nan has done more in the 4 weeks living at Oak Springs than in the last 10 years living independently.
She has had her hair cut and styled, her nails painted she has even been to the cinema.
Her room is perfect with a lovely courtyard view. The sense of community is outstanding, I could literally list all staff members' names for special recognition as all have played such an important part in nans adjustment to her new life! Many thanks! truly!

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for such an amazing review, it is our absolute pleasure to care for your wonderful nan, I will ensure your kind words are passed on to our hardworking caring team. Kindest Regards.


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Review of

St Helens Hall

from Susan S (Daughter of Resident) published on 30 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Big thank you to one lady who saved our dad from choking.
We are so grateful to her and all the other amazing staff.
Dad is very happy, safe, well-supported and cared for by all members of the staff.
We are pleased Dad has the lodge for his home.

Reply from Susan Wood, Deputy Manager at St Helens Hall

Thank you for the review. We will pass on your kind words to all the staff.


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Review of

St Helens Hall

from Linda F (Daughter of Resident) published on 30 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Helen's Hall has far exceeded our expectations with the level of care and consideration staff show for the residents and their families. My daughter recently got married and the staff helped my mum get ready and one of the ladies accompanied her and looked after her all day. It made our day so much
easier as we could all relax and enjoy ourselves knowing Mum was being looked after. The carer was brilliant. Can't thank her enough. All Mum's friends have told their families when it's time for them to need care St Helen's Hall is where they want to be. I didn't realise care homes could be this good. Thank you to all the staff.

Reply from Susan Wood, Deputy Manager at St Helens Hall

Thank you for the wonderful review. We were so happy to see the beautiful photographs of such a lovely day. We are so happy that Mum, daughter and all family and friends had such a lovely day, I know our staff member did too! We will pass on your kind words to the staff team.


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Review of

Oak Springs Care Home

from David T (Husband of Resident) published on 27 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Oak Springs for five years. Although a terrible illness, Alzheimer's, she is well looked after and seems reasonably happy.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your lovely feedback. It is our pleasure to care for your wife.


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Review of

Oak Springs Care Home

from Judith M (Daughter of Resident) published on 8 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I were extremely pleased with the care and support my mother received at Oak Springs. The staff were always kind and engaging. Our mother reported the food was delicious. We would happily recommend Oak Springs to families looking for extra care for their loved ones.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for taking the time to review Oak Springs Care home. We really appreciate your feedback. Kind regards.


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Review of

Oak Springs Care Home

from J V (Friend of Resident) published on 6 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was a resident of Oak Springs for over 6 years. The care provided has been exemplary. She was cared for during the very difficult period of Covid. Inevitably time was a number of challenges. The manager and her staff always met these challenges in a positive and caring way. They responded
to my friend's needs in an imaginative and creative way. I have always found the staff to be approachable, supportive and caring. I am so grateful for all the care they have provided. Thank you.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your very kind words. We will miss your wonderful friend so much, it was an honour to care for her. Take care and please keep in touch, if you ever pass, call in for a chat. Kindest Regards.


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Review of

Oak Springs Care Home

from Gillian T (Daughter of Resident) published on 30 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend, this care home has made an astounding difference to my dad in such a short time.
The team here are angels, so caring dedicated and attentive. Highly focused on what is best for my dad, his care and safety. Instead of being left to his own devices in his room, with little personal
care, which has happened in other homes, he is gently encouraged into communal areas and engaged and conversed with. His personal care has also increased and he has never looked better.
I cannot thank the team enough, four members of staff in particular.
My dad is happy, settled, cared for, and safe.
I visited and assessed a lot of homes in my search for the right one for Dad. I'm
so happy we chose Oak Springs.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your kind words. It is our pleasure to care for your dad.
Kind Regards, Andrea


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Review of

St Helens Hall

from James T (Son of Resident) published on 30 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The people who run this care home do an amazing job, I often rate the people in jobs with a view of 'how would I fare in this environment' and basically I wouldn't have a chance. The care is second to none, and the people who do the job seem well-organised and well-managed.
The food and drink do seem
ok, however, it would be hard to give it a 5-star rating.
Although the rooms are basic, they are clean and basically do the job.
Value for money is a difficult one, as it all does seem so expensive, however, it falls into line with other homes so can't be argued against.
These points considered, the overall quality of care is 5 stars, it's an amazing place, the activities are consistent and frequent, the communication is always good, Mum is never stressed, she does seem happy there, and we would all be in a state without the people in this home.
Thank you.

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Review of

St Helens Hall

from Helen S (Daughter of Resident) published on 23 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my Mum went into St. Helens Hall and Lodge in April 2024 I have been very pleased with the care that my Mum has received. All staff are warm and friendly and nothing is too much trouble. Thank you all so much for taking the time to make sure my Mum is settled and happy in her new environment.

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Review of

St Helens Hall

from J R (Daughter of Resident) published on 22 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home for 2 years and has been treated with dignity and respect at all times. Nothing is too much trouble for all staff. Families are treated with lots of care and compassion.

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Review of

Oak Springs Care Home

from Zoe P (Friend of Resident) published on 18 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to see a lady we used to look after out in the community. She looked well. Loved her room. The en-suite was amazing. She was sat in the lounge. The lounge looked clean. And well kept. Staff were pleasant. Thank you.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for taking the time to review us at Oak Springs, we appreciate your feedback. Kind regards.


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Review of

Oak Springs Care Home

from Sue B (Daughter of Resident) published on 30 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum died on the 26th of January 2024 after spending 2 years at Oak Springs. Throughout her stay and especially towards her dentist she was treated with love, her dignity was preserved, her care exemplary. My family and I cannot express sufficiently our thanks to all the staff. We certainly could
not have coped. Oak Springs took care of us too and this holistic approach is often overlooked. Thank you once again.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your kind words and taking the time to review us at Oak Springs. Kind regards.


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Review of

Oak Springs Care Home

from Julie B (Daughter of Resident) published on 7 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the care and love shown to my mum over the past two and half years. She sadly passed earlier this month. She had a lot of physical needs, which were met to a very high standard. All the carers give their best and this is helped by the two lead carers on the ground floor who work so hard
and care so much - they are amazing. All the staff including the activities team, cleaners reception should be very proud of their work as they are all amazing. Thank you.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your kind words and for taking the time to review us, it was our absolute pleasure to care for your mum.
Kind Regards
Andrea


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