Sandstone Care Group in Powys | 1 Care Home

Review of
The Oaks Care Home
from Chris H (Son of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

I can wholeheartedly recommend The Oaks
The fabric of the building (and the rooms ) is fresh and modern and generally kept in excellent order ( full marks to all domestic staff).
But, as comforting as this is, it is people who care, and it is the staff who make a care home.
The friendly, helpful

and empathetic staff at The Oaks help to make my Mother's residency there as pleasant and comfortable as can be, giving me peace of mind that she is being well looked after at all times.
Management, Carers, Kitchen staff, Domestic and Laundry staff are all so busy, but do their utmost to spend as much time with her as their demanding schedules will allow and all chat with Mum whenever they can which I greatly appreciate.
I am present almost every day, and can vouch that the level of care is of a consistently high standard.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you Chris for your lovely feedback which I will share with the team. It is our pleasure to be in a position to provide your Mum with the care and support she requires and working with you and your family on a daily basis clearly has developed really positive relationships and your involvement has been key. The feedback is really helpful for individuals looking for services for their loved one so thank you for taking the time to submit this.

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Review of
The Oaks Care Home
from John S (Husband of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

It is always a pleasure to walk into The Oaks. The entrance is spacious and welcoming. The same is true of the first floor where my wife currently resides. All the staff are polite and friendly. They are neatly turned out but some omit their name tags.
My wife's room is adequate but nit cozy. I don't

see the personal care in action but my wife is happy with it. The carers take great pains to see that she eats her meals. They also chatter cheerfully to her. I think that her cognitive ability is improving largely thanks to this.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you so much John for providing this feedback it really does make such a difference for people looking for care services. I have shared this with the staff teams and would welcome any further feedback where you feel we can improve on areas not currently at 5.

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Review of
The Oaks Care Home
from P C (Son of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

Most of the staff are friendly and appear to want to care. However not all appear to understand that my Mother can't get out of her chair, so to leave things 'out of reach' is not helpful, and neither is just leaving her laundry out. I also appreciate how difficult my Mother can be.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for your feedback. We are of course very disappointed with the overall scores and would welcome a sit down with you to discuss these in more detail. Continuous improvement is very important to us and we would like an opportunity to work on these areas with you. Regards Jen Roberts

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Review of
The Oaks Care Home
from J C (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff are welcoming and caring. Mum is safe and well looked after. I am kept informed about her health status.
The home is kept clean and Mum's room is warm and spacious.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you so much for leaving feedback this really helps others looking for services for the first time. If there any improvements you feel we can make to get to 5 stars across all areas please come and speak to me or my deputy. Regards

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Review of
The Oaks Care Home
from Andrew N (Son of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

From the first days of my mother and father's residence at The Oaks they were treated with care, respect and dignity. Even during the COVID epidemic the Oaks staff carried out their care duties to the letter. My mother was a resident between January 2020 until December 2022 and my father was a resident

between January 2020 until December 2024 so that's quite a period of time for them to be looked after. I would highly recommend this care home to anyone seeking high-quality services for their loved ones.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

We would like to take this opportunity to thank you for leaving a review at what is a very difficult time for you and your family. This will be shared with the team. We do hope that you will continue to keep in touch and you are welcome to join us for coffee or any of the events we have lined up.

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Review of
The Oaks Care Home
from L P (Grandson of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience

My grandmother was very much not the type of person at all to ever end up in a care home, she was reluctant all her life. Due to local reviews, The Oaks was the only one she would ever consider going to. We were very worried that she would want to come out soon because of her character, but since she

has been there, she has never wanted to leave. The standard of care is excellent, and she continuously says that she cannot pick any faults with The Oaks at all. We are very grateful to all the staff there for looking after her so well.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you so much for your very positive feedback which I will share with the staff team. We are delighted to be able to support your Grandmother and also you as a family and feel already that we have developed positive partnerships with you.

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Review of
The Oaks Care Home
from S S (Granddaughter of Resident) published on 5 September 2024

Submitted via Website • Report

Overall Experience

From the day my nan came to The Oaks we all as a family were welcomed into their open arms. I visited Nan in her new home twice a week, different days and different times, every time my nan was very well cared for by all the staff. Nan was only there for just over 6 months before she passed, the exceptional

care that Nan received during her end-of-life care was second to none. Some of the staff members even came into the home on their days off, that made us know as a family how much they cared for Nan and how well they looked after her on the days we weren't there. We were able to come and go as we pleased when Nan became end of life, we basically moved in for a couple of nights it was great. After trying the food it is beautiful. Not like school dinners like I first thought, it's full of flavour and always looked very appealing! But honestly thank you all on floor two I will miss you all, you've been amazing. Thank you for looking after my nanny when me and grandad couldn't anymore.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you so much for taking the time to leave us such a lovely review. It was a privilege to care for your Nan and to make such wonderful relationships with you all as a family, we miss your visits and hope that you will keep in touch.

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Review of
The Oaks Care Home
from F S (Granddaughter of Resident) published on 21 May 2024

Submitted via Postal Card • Report

Overall Experience

I may be biased, but my grandmother is one of the most incredible women I know. After visiting The Oaks, I can take comfort in the fact that she is treated as that. The staff are beautiful and personable. The food is great and facility is clean and welcoming.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for this lovely response our teams always try their very best to make our home as much a home from home as they can I will share this feedback as I always do with the various teams.

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Review of
The Oaks Care Home
from S E (Daughter of Resident) published on 21 May 2024

Submitted via Postal Card • Report

Overall Experience

I have been visiting Mum at The Oaks for two to three years from Australia. As hard as it is coming and going it does provide comfort to me knowing the home takes such good care of Mum. She is as happy as she can be.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for your very positive response it is a pleasure supporting your Mum and we always look forward to your visits.

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Review of
The Oaks Care Home
from K R (Daughter-in-law of Resident) published on 14 May 2024

Submitted via Postal Card • Report

Overall Experience

Amazed at the care given to our family member who is a resident at The Oaks Newtown. The staff undertake a difficult job with empathy and an ever-changing environment. Always helpful and good communication from all at The Oaks.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you so much for taking the time to leave us a review it helps those looking for services hugely. I will share the feedback with the team.

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Review of
The Oaks Care Home
from W G (Mother of Resident) published on 8 May 2024

Submitted via Postal Card • Report

Overall Experience

The care my son had at The Oaks after a bad stroke at the age of 50 years was excellent and all the staff were friendly and helpful.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for taking the time to leave us a review I will share this with the team, it was a great pleasure to support you and your son in his journey to recovery and back into the community.

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Review of
The Oaks Care Home
from N G (Respite Resident) published on 8 May 2024

Submitted via Postal Card • Report

Overall Experience

I stayed at The Oaks for 5 months. A lovely new home where the staff were all caring and friendly.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for your kind words we really do try to provide high quality care within a homely environment.

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Review of
The Oaks Care Home
from D L (Stepson of Resident) published on 8 May 2024

Submitted via Postal Card • Report

Overall Experience

Difficult transition for my stepfather over the last 6 months, after spending a long period in the hospital. He is safely cared for and looked after well. The staff are kind and friendly and nothing a problem, spending time with him for his needs. Updates and communication is very good. Nice to see

staff working hard and with a sense of humour at the right time.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for your review, I will share with my team, the time taken by families assists other families who are looking for services so it is really important.

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Review of
The Oaks Care Home
from Eirwen H (Daughter of Resident) published on 9 April 2024

Submitted via Postal Card • Report

Overall Experience

Overall we find the care home good at the moment but dinners for Mum are not that good. I have to fetch more gravy every time I am here after telling them about it. Mum seems to be happy here so that's all that we want for her.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for your feedback. It is really useful, we will address the issues regarding gravy with the catering team and staff immediately. If there are any other areas where you feel we need to improve to get 5 stars across the board please pop in and discuss with either myself or my deputy.

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Review of
The Oaks Care Home
from Alan D (Husband of Resident) published on 28 March 2024

Submitted via Website • Report

Overall Experience

Excellent nursing and support care received by my wife for the few weeks she was there. The staff were very friendly, helpful, and supportive, especially the lead nurse. Overall the building was clean, tidy, and well maintained with good facilities.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for taking the time to leave us this response at what we know will be a very difficult time for you and your family. We were delighted to have been able to offer your dear wife a more normal environment than a hospital ward for the short time we could that also enabled you as a family to have some degree of normality and privacy.

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Review of
The Oaks Care Home
from Joan S (Sister of Resident) published on 12 March 2024

Submitted via Postal Card • Report

Overall Experience

The home I think is the best I have come into contact with. Always plenty of biscuits and cake etc. Always lovely and warm. The staff are always helpful and kind. I have no idea about price but there is always something put on for the residents. Well done.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you so much for leaving this review it really is helpful for families looking for care. It is also really motivational for our teams to read this feedback.

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Review of
The Oaks Care Home
from D H (Wife of Resident) published on 4 March 2024

Submitted via Website • Report

Overall Experience

The family had their doubts about dad coming into The Oaks, and I visited with 2 sons to meet staff and look around. I had already met the Manager who I found very friendly and informative. We found the residents looked content, only one said she would prefer not to be there! The staff were friendly

and helpful. The home is modern and very clean and warm. I have visited frequently since he came to live here, often around mealtime. The choice of meals, fresh cooked always smells delicious and my husband eats well. He is encouraged to join in the variety of occupations from craft and painting etc to live musical entertainment, which I have attended and was very good. Encouraged, not forced to attend. In the warmer weather, there are lovely accessible gardens to enjoy tea and cake, with family members or just on your own if you wish. My family and I, couldn't be happier with the home and care he gets. Very many thanks.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

We would like to thank you for taking the time to leave us a review. This helps those families who are looking for services for the first time enormously. I will share this with the team.

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Review of
The Oaks Care Home
from N P (Friend of Resident) published on 4 March 2024

Submitted via Website • Report

Overall Experience

My friend spent the last three months of his life in the Oaks, as his cancer meant that he could not be in his own home. The staff were friendly, understanding and compassionate. As a visitor, I was able to come and go at any time and get to know the staff which meant I could ask for assistance when

needed.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for leaving us a response the information is accessed by families considering services and first-hand feedback from those who have tried it is always the best. I will share this with our team.

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Review of
The Oaks Care Home
from Sandra C (Daughter-in-law of Resident) published on 21 February 2024

Submitted via Postal Card • Report

Overall Experience

There was a good safety procedure upon entering The Oaks, ensuring we signed in and code-protected doors. My mother-in-law was well-dressed and had just finished her lunch, we went to the church service where she enjoyed the singing and prayers. Upon going back upstairs to her room, which was clean

and tidy, she was taken to the bathroom before resting for the afternoon. The staff at The Oaks are friendly and caring towards residents each time we visit, overall this home is meeting all our expectations.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

We would like to thank you for leaving The Oaks such a positive review this really helps us to know where we are succeeding against families expectations particularly in relation to a new admission.
I will share this with the team as I do all feedback.

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Review of
The Oaks Care Home
from C G (Daughter of Resident) published on 19 February 2024

Submitted via Postal Card • Report

Overall Experience

Just want to praise the staff and management for the excellent care of my mother and the smooth organisation of running The Oaks Newtown.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

We would like to thank you for taking the time to leave a review for the Oaks. These reviews are really helful for people looking for services and provide really valuable information to them.

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