Sandstone Care Group in Shropshire | 1 Care Home

Review of
Telford Hall
from T J (Friend of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

I have been very impressed whenever I have visited and found staff to be welcoming and friendly. I notice that all residents are well groomed, have their hair washed and cut regularly. They all have good food and I've overheard many conversations between staff and residents, all being very kind, thoughtful

and caring. Residents all seem to be happy and entertained. All areas are clean and tidy. I have visited after hours and still been able to access when the button is pressed and not been kept waiting. The staff all seem very responsive and very kind.

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Review of
Telford Hall
from V R (Daughter of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience

I visited today for my Father's Birthday and it was also my first trip to Telford Hall. I was impressed as soon as I left my car and admired the building and gardens. Inside was immaculate throughout, staff was friendly and very helpful at reception. I was amazed to find my Dad smiling, singing, and

enjoying physical chair exercises with his friends and the carers. What an impressive and enjoyable 1st visit. Thank you everyone for all your hard work.

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Review of
Telford Hall
from G A (Daughter of Resident) published on 30 August 2024

Submitted via Postal Card • Report

Overall Experience

I am pleased with the care my parent is receiving.
The facilities are very good and the carers, on the whole, go above and beyond to look after the residents.
The activities coordinator is very good and arranges lots of things for the residents.

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Review of
Telford Hall
from L H (Daughter of Resident) published on 5 June 2024

Submitted via Postal Card • Report

Overall Experience

Both my parents have been at Telford Hall for nearly three years. Their well-being has been top of the list ever since they arrived at their new home. They are well looked after. Their needs are carefully considered and there is much to be enjoyed at this late stage in their lives. Thanks to the staff

of who I cannot speak highly enough.

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Review of
Telford Hall
from G W (Friend of Resident) published on 31 May 2024

Submitted via Postal Card • Report

Overall Experience

Whenever I come everyone is friendly and we also have a cup of coffee in the cafe. The place is always clean.

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Review of
Telford Hall
from P G (Friend of Resident) published on 31 May 2024

Submitted via Postal Card • Report

Overall Experience

Always enjoy coming here.

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Review of
Telford Hall
from Nicholas W (Husband of Resident) published on 23 April 2024

Submitted via Postal Card • Report

Overall Experience

I have always been impressed with Telford Hall and it's staff. I was disappointed when the manageress left last year as she was doing an excellent job. I hope the incoming manager will be as good. If anything should happen to me and I needed to go to a care home then Telford Hall would be my first choice.

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Review of
Telford Hall
from Sharon S (Daughter of Resident) published on 20 March 2024

Submitted via Website • Report

Overall Experience

My mom sadly passed away in January 2024, but had been a resident here for just under a year, and the care, love and compassion given to Mom during her stay were exemplary; she especially loved two members of staff who both attended Mom’s recent Celebration of Life. We can’t thank the staff enough for

looking after Mom and our Dad who visited every day.

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Review of
Telford Hall
from Kate U (Daughter of Resident) published on 17 January 2024

Submitted via Website • Report

Overall Experience

Dad moved into Telford Hall last week. We’d seen other care homes and there was no comparison with the facilities and the initial warm welcome that we received from the staff at Telford Hall. They’ve made his transition into care so much easier than we could have imagined and we’re delighted with how

things have gone so far even when it’s been a bank holiday weekend.

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Review of
Telford Hall
from Tracy K (Daughter of Resident) published on 13 December 2023

Submitted via Website • Report

Overall Experience

My dad was in Telford Hall Care Home for a couple of months and I can’t praise the staff enough, not only for looking after my dad but the way they looked after me and my family, they truly care and we as a family couldn’t of been happier that he ended up there.

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Review of
Telford Hall
from Phil M (Wife of Resident) published on 19 June 2023

Submitted via Postal Card • Report

Overall Experience

Great improvement under new management and more expected.
The manager is always prepared to listen to views and in most cases, now procedures are expected to be carried out.

Reply from Fiona Brewin, Registered Manager at Telford Hall

Thank you for your ongoing support under the new management. Some things can be achieved quickly and others can take some time to address. However, the continued open-door policy will continue to promote communication until all issues are addressed. Having families as my eyes and ears is a constructive approach to ensuring quality care remains at the same level even when management is not in the building. Collaborative working will always remain essential for everyone's quality of life.

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Review of
Telford Hall
from A S (Wife of Resident) published on 1 June 2023

Submitted via Website • Report

Overall Experience

Stable staff team. Professional service delivered with warmth and individual care. The manager is available and resident-focused. The home is modern, light and airy. The room can be made homely with personal items. There is now a good range of activities including physical exercise.

Reply from Fiona Brewin, Registered Manager at Telford Hall

Thank you for your positive feedback. I appreciate that you took time during your husband's ill health to send this. I take pride in delivering a warm person-centred approach to all of our residents. Furthermore, care is about supporting the resident and their loved ones.

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Review of
Telford Hall
from Julie D (Daughter of Resident) published on 23 May 2023

Submitted via Website • Report

Overall Experience

My father has been a resident since October 2021. Since new management has taken over I cannot fault the level of care that my father receives. I feel all my father's needs are met and his voice is heard and respected.
As his daughter I think the communication is now excellent, if I have any concerns

or questions I am listened to and all staff will take appropriate action and resolve my questions.
I also feel my opinions are taken into account and I feel there is transparency within the communication.
I also now feel staff morale is good and this is reflected in a happy and positive ethos within the home.
The activities programme is varied and full with no pressure on residents to participate.

Reply from Fiona Brewin, Registered Manager at Telford Hall

Thank you for the lovely feedback, Julie. It is important to me to support Dad's health and well-being, but yours too. Communication is key and I would like to assure you that any compliments and concerns raised will be addressed with the importance that it deserves. We look forward to many years of happiness for the residents and staff here, ensuring that the residents' choices are heard as it is their home and everyone is entitled to a quality of life.

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Review of
Telford Hall
from Claire R (Daughter of Resident) published on 22 May 2023

Submitted via Website • Report

Overall Experience

Moms been at The Farmstead now for 2 years. We’ve had ups and downs throughout this time but I have to say I have seen lots of improvements which all are beneficial to residents. Mom has really settled at Farmstead after a very difficult decision for her to go into long term care. Staff are very friendly

and attentive to her needs and family are always made to feel welcome.

Reply from Fiona Brewin, Registered Manager at Telford Hall

Thank you for the supportive feedback. I am glad to hear that you think improvements are being made. History cannot be changed but progression in the right direction can be. Please do not hesitate to contact me with any concerns or questions.

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Review of
Telford Hall
from Lisa J (Daughter of Resident) published on 18 May 2023

Submitted via Website • Report

Overall Experience

The new manager and her team have made huge and very welcome changes within the home. The manager's zest for life is infectious and she manages the home with an open-door policy. She recognises that errors were previously made and has been honest and acted with integrity in addressing the same. As a

family, we are happy with the level of care that Mum receives. Under the new manager, an activities programme has been instigated and is run by a staff member who tries very hard to involve all residents in the activities.
The staff threw a 60th wedding anniversary party at The Farmstead for my parents recently. They organised everything. All we needed to do was invite guests! They went above and beyond their duties and created a day we will never forget. Thank you.
This home has had its problems. The manager has addressed every issue with due diligence and complete professionalism. Yes, there were problems, but no home is perfect. The Farmstead is safe and we are happy Mum is there.

Reply from Fiona Brewin, Registered Manager at Telford Hall

Lisa, thank you for such a heartwarming review. It was an honour to provide a 60th Wedding Anniversary for your parents. From Mum to Dad and the extended family, you have all supported us from the start of the new management arrival. We have been transparent in the situation and have appreciated all of your support to continue the transition. Please do not ever hesitate to contact me for future comments to ensure we provide Mum with the quality of care she deserves.

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Review of
Telford Hall
from Graham P (Respite Resident) published on 20 April 2022

Submitted via Website • Report

Overall Experience

I was admitted to The Farmstead for respite around February to March time and was most impressed with the excellent service, the staff and the quality of food. A very restful time, job well done. A first-class job. I would be pleased to recommend this rest home to anyone in the same situation.

Reply from Kelly Richardson, Home Manager at Telford Hall

Thank you so much for this feedback. I am glad that you had a pleasant experience with us and that you would recommend the home. That is the best we can ask for and the best thanks the carers can get. It's great to know the food was good too as the kitchen staff are amazing at what they do.

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Review of
Telford Hall
from Pauline T (Daughter of Resident) published on 11 April 2022

Submitted via Postal Card • Report

Overall Experience

My mother was only here for a short time as she was very poorly. The manager and staff were extremely caring. They made her last few days comfortable and were very attentive to her needs. Facilities and rooms are first class, as was the food. I have visited quite a few homes in the area, and this is

by far the best.

Reply from Kelly Richardson, Home Manager at Telford Hall

Hi Pauline, our staff work really hard and it is a great comfort to them to know that it is making such positive differences to the people we support and their families so thank you for sharing this. Our residents and their families are what makes this a home, so knowing they are comfortable and cared for is all we can ask.

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Review of
Telford Hall
from Helen P (Wife of Resident) published on 20 October 2021

Submitted via Website • Report

Overall Experience

I am so very grateful to the management and staff at the Farmstead Nursing home in Lawley, Telford for looking after my husband. He became a resident there before lockdown. Both he, and I as a visitor, were made very welcome by everyone.

Then during lockdown the staff became his family. He and I

could only talk on WhatsApp. I was lucky enough to see my husband after lockdown was lifted, but not for very long until his passing.

It became very apparent after lockdown how much my husband and the staff had bonded.

During my husband’s last days the management and staff were amazing. It was a really difficult time. They were so helpful, supportive, professional, caring to my husband, to me, and to other members of my family.

Whilst I was at the home I could see how well the staff cared for other residents.

I would strongly recommend the Farmstead Nursing Home to anyone who is in that difficult position of choosing a care home for their loved one.

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Review of
Telford Hall
from June P (Respite Resident) published on 13 August 2021

Submitted via Postal Card • Report

Overall Experience

I have had a wonderful time at the Farmstead nursing home. The staff have been understanding and I have been given exceptional care. The home gives a great level of care and all the staff are very caring, right down to the cook, carers, nurses, cleaners and the housekeepers.

Reply from Ajay Mackenzie, Regional Manager at Telford Hall

Thank you so much for the lovely feedback. It's great to hear firsthand experience from our residents.

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Review of
Telford Hall
from Louise M (Friend of Resident) published on 30 July 2021

Submitted via Website • Report

Overall Experience

I have been going into The Farmstead now for about three months and couldn’t fault anything in Farmstead. The staff are so lovely and kind, Farmstead is clean and well presented, residents are comfortable and happy, the staff go above and beyond to have activities for all residents which is lovely to

see and the manager is very welcoming and brilliant with the residents and staff, it’s been a pleasure going in and seeing so many happy faces.

Reply from Ajay Mackenzie, Regional Manager at Telford Hall

Thank you for your lovely feedback and we look forward to seeing you again soon, on your next visit to The Farmstead.

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Care Home Owned by Sandstone Care Group in Shropshire

Sandstone Care Group Locations in Shropshire (1)

Sandstone Care Group Reviews in Shropshire (32)

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