Marton Care Homes Ltd in Durham | 4 Care Homes

Review of
Riverside View Care Home
from B L (Wife of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

Lovely feeling to the home when you walk in. Manager goes above and beyond in every aspect of care home and residents. My husbands room is clean and comfortable, the food is excellent, I know this first hand as when my husband first went into care he wasn't eating, the manager asked me if I would have

lunch with husband and he now eats both dinner and dessert. Staff are friendly and welcoming and I am more than happy as to how he is looked after.

Reply from Paul Millar, Marketing Manager at Riverside View Care Home

Thank you for taking the time to review our home . We are delighted at how your husband has settled in and with his progress . Your kind words are greatly appreciated and I will of course pass them on to The Riverside view team .

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Review of
Langley Park Care Home
from David L (Son of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

Brilliant staff - they obviously care very much about the residents. Nothing is too much trouble for them! I am in no doubt that my dad is very well cared for!

Reply from Paul Millar, Marketing Manager at Langley Park Care Home

Thank your for choosing Langley Park for your Dad's care . Your kind words are greatly appreciated and I will of course pass them on to the Langley Park family .

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Review of
Riverside View Care Home
from J K (Son of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

The staff at riverside view are very good and treat my mam with good care and attention. Food is very good and freshly prepared ans good variety. The home is kept very clean and is cleaned daily.Mams Room is large with own bathroom and very nicely decorated which you can add to with your own decoration.

Overall the care home is very good with great staff and management who look after the patients needs and listen to relatives if they have any issues.

Reply from Paul Millar, Marketing Manager at Riverside View Care Home

Many thanks for taking the time to review our home . It is a pleasure to care for your Mum . Your kind words are greatly appreciated and I will of course pass them on to the Riverside family .

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Review of
Langley Park Care Home
from A H (Daughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

Langley Park care home care is above and beyond what I have expected for my father.
They are so attentive to his needs at all times. He is very content and happy in Langley Park. The food and facilities are very good. His room is always very clean and well kept at all times. All the communal areas

are clean and bright. There's lots of brilliant quizzes and bingo session also sing along and activities to join in to. Staff always have a good relationship with my father they are always very chatty and full of fun.

Reply from Paul Millar, Marketing Manager at Langley Park Care Home

Thank you for taking the time to review our home and recognising the work that goes into making Langley Park a fantastic place to live. Your kind words are greatly appreciated and I will of course pass them on to the Langley Park family .

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Review of
St Helens Care Home
from Lorraine H (Daughter of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

Mam has lived here for over 12 months now and I could not be happier with the care she has received/receives from the first week she moved there. Mam had lived at 3 previous places and did not meet her needs. St Helens staff are so caring and approachable, they really do care and put the residents first,

great interaction and many activities happening relevant to each individual, person centred care at its best. I have no hesitation in recommending this place of residence for your loved ones.

Reply from Paul Millar, Marketing Manager at St Helens Care Home

Thank you for taking the time to review our home . It is a pleasure to care for your Mum and we are delighted at how she has settled in and become a big part of the home . You kind words are greatly appreciated and I wll of course pass them on to the St Helens family.

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Review of
Grosvenor Park Care Home
from R B (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

My dad enjoyed being here. Most of the staff are very friendly and they care about his languary (he is czech republic). The staff try to translate for his needs. And he is safe here and always happy.

Reply from Paul Millar, Client Relations Manager at Grosvenor Park Care Home

Many thanks for taking the time to review our home. It was a pleasure to care for your dad. Your kind words are greatly appreciated, and I will, of course, pass them on to the Grosvenor family.

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Review of
Langley Park Care Home
from M S (Niece of Resident) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience

The care home provides a good standard of care for my aunty. She is now settled well and feels safe, warm and cared for. If I ask staff for anything that needs attention or that I'm worried about, the response is usually quick and clear. Management and staff communicate well. Looking forward to using

the outside area (garden). No doubt this will need some attention after the storms.

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Review of
Grosvenor Park Care Home
from Jacqueline G (Daughter of Resident) published on 14 February 2025

Submitted via Postal Card • Report

Overall Experience

On the rare occasion I have had to bring something up, the staff have sorted it out for me as soon as possible.

Reply from Jackie Brook, Care Relationships at Grosvenor Park Care Home

Thank you for your feedback! We're glad to hear that any concerns have been quickly resolved by our team. Your satisfaction and peace of mind mean a lot to us.

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Review of
Grosvenor Park Care Home
from J A (Daughter of Resident) published on 14 February 2025

Submitted via Postal Card • Report

Overall Experience

The staff at Grosvenor Park Care Home are very caring and attentive to all Mam's needs. Nothing is too much trouble. They are a credit to the home. Mam is very comfortable and enjoys all the activities the home provides, especially the music and entertainment. In the summertime, the garden is a lovely

place to sit and enjoy an afternoon cup of tea.

Reply from Jackie Brook, Care Relationships at Grosvenor Park Care Home

Thank you for your lovely review! We're so pleased to hear that your mum feels comfortable and enjoys the activities, especially the music and entertainment. Our team takes great pride in providing attentive care and it's wonderful to know that the garden is a special place for her in the summertime. We appreciate your kind words!

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Review of
Grosvenor Park Care Home
from Susan R (Daughter of Resident) published on 14 February 2025

Submitted via Postal Card • Report

Overall Experience

I have found that the care support is excellent and the management and the running of the home are good. Mam is very content and really enjoys the activities. The cleanliness is always kept to a high standard and the food is first class, always home cooked. In the warm months, she enjoys the patio and

the garden which is kept lovely.

Reply from Jackie Brook, Care Relationships at Grosvenor Park Care Home

Thank you for your kind words! We're delighted to hear that your mum is happy and enjoys the activities, home-cooked meals and the lovely garden. Our team works hard to maintain high standards of care, cleanliness and a warm, welcoming environment. We really appreciate your feedback!

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Review of
Riverside View Care Home
from Katy M (Sister of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

I wish to convey my sincere thanks to the staff who helped my sister prepare for rehearsals in advance of her appearance and accompanied her on her performance playing the harmonica on the Dementias Talent Show at Darlington Theatre.

Reply from Jackie Brook, Care Relationships at Riverside View Care Home

Thank you so much for your kind words. We're delighted to have supported your sister in preparing for such a special moment. It was an absolute joy to accompany her and see her talent shine at the Dementias Talent Show. Moments like these mean the world to us!

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Review of
Riverside View Care Home
from S C (Sister of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

My brother was transferred to Riverside View from hospital after a fall which resulted in a fractured pelvis. From the moment he arrived, he was greeted with respect and friendliness by all the staff. He had great care and nothing was too much trouble for the staff whenever anything was required.
The

food was excellent and plentiful and we wouldn't hesitate to recommend this place to anyone.

Reply from Jackie Brook, Care Relationships at Riverside View Care Home

Thank you so much for sharing your kind feedback about Riverside View. We were so pleased to hear that your brother received such excellent care during his time with us. Our team is dedicated to ensuring every resident feels respected, supported, and well cared for, so it's wonderful to know that this was reflected in your brother's experience. We were also delighted that you were impressed with the food we understand how important it is for our residents to enjoy delicious and nourishing meals. Your recommendation means a great deal to us and will be sure to share your lovely comments with the team. Thank you again for your kind words they are greatly appreciated.

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Review of
St Helens Care Home
from R R (Granddaughter of Resident) published on 27 November 2024

Submitted via Website • Report

Overall Experience

Visited my grandmother today and what a pleasant and enjoyable visit we had. The staff were so welcoming and friends (as always) and the Halloween celebrations in the home were fantastic, we can't wait to join in the Christmas festivities!

Reply from Jackie Brook, Care Relationships at St Helens Care Home

Thank you for your lovely feedback! We're so pleased you had an enjoyable visit with your grandmother and loved the Halloween celebrations. Our team is excited to welcome you back for the Christmas festivities, we're sure they'll be just as fantastic!

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Review of
Grosvenor Park Care Home
from C E (Daughter of Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience

My mum is very settled at Grosvenor Park and the staff treat her with dignity and as an individual. The staff are friendly and understanding and approachable. I am always made to feel very welcome when I visit and have got to know the staff well. I am confident that my mum is well looked after and should

there be any concerns for her welfare that members of her family would be informed.

Reply from Jackie Brook, Care Relationships at Grosvenor Park Care Home

Thank you so much for your lovely feedback! We're delighted to hear that your mum feels settled and cared for at Grosvenor Park. Treating every resident with dignity and as the unique individual they are is at the heart of everything we do, and it's wonderful to know that's reflected in your experience. Our team works hard to create a friendly, welcoming environment for both residents and their families, so it means a lot to hear you feel confident in the care your mum receives. Your kind words will be shared with the staff-they'll be thrilled to know they've made a positive impact! If you ever need anything or have any questions, we're always here to help. Thank you for taking the time to share your thoughts.

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Review of
Langley Park Care Home
from S R (Daughter of Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience

On entering the care home there is always a warm, friendly greeting from all the staff. I find they all work so hard looking after the residents. The food looks lovely and is always well-presented. There is often fundraising to collect money for charity and the home. Overall I am very happy with the

care my Dad gets and pleased we chose Langley Park Care Home.

Reply from Jackie Brook, Care Relationships at Langley Park Care Home

Thank you so much for your thoughtful review. We're delighted to hear that you feel welcomed and that your dad is receiving the care and attention he deserves. Our dedicated team works hard to create a warm, supportive environment, and your kind words mean the world to us. We're grateful you chose Langley Park Care Home and appreciate your support for our community efforts. Thank you!

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Review of
St Helens Care Home
from Josephine B (Niece of Resident) published on 5 November 2024

Submitted via Website • Report

Overall Experience

My uncle was in, he just died. He was looked after so well. Our family was so grateful for the best care he got. Every one of the staff were so kind. He was so happy with his stay at St Helens Care Home, he loved going in the garden when it was sunny and they had fairs and things on with the music on.

Reply from Jackie Brook, Care Relationships at St Helens Care Home

Thank you so much for sharing your heartfelt words during this difficult time. We're deeply sorry for your loss and are honoured to have cared for your uncle. It warms our hearts to know he found joy in the garden, the fairs, and the music at St Helens Care Home. Our team is truly grateful to have had the opportunity to bring comfort and happiness to him and to be there for your family. Please know that our thoughts are with you.

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Review of
Langley Park Care Home
from N M (Daughter of Resident) published on 5 November 2024

Submitted via Website • Report

Overall Experience

Our father came to Langley Park care home at the end of May 2024, and he absolutely loved being there. The staff are so friendly that he wished he'd come earlier!
He particularly enjoyed Fish and Chip Friday and the freedom he had to order his own things online, which gave him a degree of independence

that he enjoyed.

Reply from Jackie Brook, Care Relationships at Langley Park Care Home

Thank you so much for sharing this wonderful review! We're thrilled to hear that your father enjoyed his time at Langley Park and felt at home here. Knowing he loved Fish and Chip Fridays and appreciated the independence to make his own choices means a lot to us. We're so grateful to have been part of his journey and wish he could have joined us even sooner too.

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Review of
Langley Park Care Home
from L R (Daughter of Resident) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience

My Dad has been in Langley Park since the beginning of June and is now a permanent resident. I have to say how grateful I am to the wonderful staff who care for him.
Dad was slow to settle and took a while for him to leave his room. He now visits the lounge daily and tells me the staff works very hard

and he couldn't manage at home now. He likes the food. I find my visits (3-4 times a week) are very pleasant and feel quite at home myself. Everyone is so friendly.

Reply from Jackie Brook, Care Relationships at Langley Park Care Home

Thank you so much for sharing this wonderful feedback about your dad's experience at Langley Park Care Home. We're thrilled to hear that he's feeling more settled, enjoying meals, and joining others in the lounge. It's lovely to know that you feel at home during your visits too, and we're grateful for your kind words about our team. We'll be sure to pass along your appreciation to everyone here. Thank you again for trusting us with your dad's care!

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Review of
Langley Park Care Home
from Tracey H (Daughter of Resident) published on 29 October 2024

Submitted via Website • Report

Overall Experience

This review does not relate solely to October but to every day my Dad has resided at Langley Park Care Home. All of the staff are very friendly. The carers go out of their way to make sure the residents are looked after to the highest standard. They always have a smile on their faces and make time to

chat to us when we come to visit. All of the other staff members from the receptionist, the managers, cleaners and activity coordinator are all lovely lasses. It wasn't an easy decision for us when the time came for Dad having to move into a care home however I am pleased we chose Langley Park Care Home. Even my Grandchildren love the place and take great pleasure in chatting to the residents when we visit.

Reply from Jackie Brook, Care Relationships at Langley Park Care Home

Thank you for such a heartfelt review. We're delighted to hear that your dad and family feel welcomed and supported by the team here at Langley Park. Knowing that every visit brings smiles and warmth makes all the difference to us. We're so pleased you chose us for your dad's care, and we look forward to many more visits with you and your family!

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Review of
Grosvenor Park Care Home
from Kathleen C (Respite Resident) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience

Overall I had a great experience.
The bathroom wasn't cleaned properly when I first arrived. The food requirements wasn't fully catered for. All staff were excellent. I was made to feel so welcome. The main complaint was the cleanliness of the kitchen in the residents' dining area, the microwave,

toaster and kettle were dirty, filthy until they got a new one and the inside lid of the kitchen bin was never cleaned, it was filthy.

Reply from Jackie Brook, Care Relationships at Grosvenor Park Care Home

Thank you for sharing your feedback. We're really glad to hear that you had a positive experience overall and that our staff made you feel so welcome. However, we sincerely apologise for the cleanliness issues you encountered. This is certainly not the standard we aim for and we'll be addressing this with our housekeeping and kitchen teams to ensure it doesn't happen again. Your comments are very important to us and we appreciate you bringing this to our attention so we can continue to improve. If there's anything else we can do, please don't hesitate to let us know. Thank you again for your valuable feedback.

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Care Homes Owned by Marton Care Homes Ltd in Durham

Marton Care Homes Ltd Locations in Durham (4)

Marton Care Homes Ltd Reviews in Durham (232)

Riverside View Care Home

Langley Park Care Home

Riverside View Care Home

Langley Park Care Home

St Helens Care Home

Grosvenor Park Care Home

Langley Park Care Home

Grosvenor Park Care Home

Grosvenor Park Care Home

Grosvenor Park Care Home

Riverside View Care Home

Riverside View Care Home

St Helens Care Home

Grosvenor Park Care Home

Langley Park Care Home

St Helens Care Home

Langley Park Care Home

Langley Park Care Home

Langley Park Care Home

Grosvenor Park Care Home

Awards / Recognitions (3)

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