Marton Care Homes Ltd in Greater Manchester | 2 Care Homes

Review of
Half Acre House Care Home
from K H (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff at Half Acre House Care Home have been so very welcoming and caring, settling our mum into the home. They have made a difficult and stressful time for the family as calm and smooth as possible. Half Acre has a strong sense of community and home. A big thank you to all the staff at Half Acre.

Reply from Jackie Brook, Care Relationships at Half Acre House Care Home

Thank you so much for your kind words. We're delighted to hear that your mum has settled in well and that our team has been able to support both her and your family during this transition. Creating a warm, welcoming, and homely environment is at the heart of what we do, and it means a lot to know that you feel this sense of community at Half Acre House. Your appreciation means the world to our staff, and we will be sure to share your lovely feedback with them. Thank you for trusting us with your mum's care!

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Review of
Half Acre House Care Home
from K R (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

Since my mum arrived at Half Acre House Care Home in November, she has settled amazingly. She is like a different woman. I don't think in all my time as a carer of 40 years, have I ever met a more dedicated bunch of staff. They are all kind, honest and extremely friendly. After I visit I can go home

and rest knowing my mum is in safe hands. Half Acre, 100% amazing.

Reply from Jackie Brook, Care Relationships at Half Acre House Care Home

Thank you so much for your wonderful review! It means the world to us to hear how well your mum has settled and how happy she is at Half Acre House. Our team is truly dedicated to providing the best care and creating a safe, welcoming environment where residents can thrive. Your kind words about our staff are incredibly appreciated, they work hard every day to ensure residents and their families feel supported and valued. Knowing you can go home and rest with peace of mind means everything to us. Thank you again for sharing your experience, it's an honour to care for your mum.

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Review of
Heywood Court Care Home
from N C (Husband of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Everyone at Heywood Court Care Home provide exemplary care and consideration to residents and also, which is equally commendable, to each other. Residents also help and engage other residents, which is good to see.

Reply from Jackie Brook, Care Relationships at Heywood Court Care Home

Thank you so much for your kind words! We're thrilled to hear that you've noticed the care, consideration, and sense of community at Heywood Court. It means the world to us to see residents supporting each other too - it's what makes our home so special.

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Review of
Half Acre House Care Home
from L R (Granddaughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

I think the home is lovely, so clean and so tidy. Looks more like a hotel than a nursing home. The staff are so welcoming, so helpful and care so much about the people they care for and their families, staff always have smiles on there faces and love their jobs. I would recommend this care home to anyone

who needs it. Absolutely brilliant place, there are always things to entertain the residents. An absolutely a stunning home.

Reply from Jackie Brook, Care Relationships at Half Acre House Care Home

Thank you so much for your lovely feedback about Half Acre House Care Home. We're delighted that you find our home so welcoming and beautifully maintained. Your kind words about our staff and activities mean the world to us-they truly love what they do, and it's wonderful to see that reflected in your experience.We're grateful for your recommendation and will share your comments with the team. Thank you again!

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Review of
Heywood Court Care Home
from L G (Daughter of Resident) published on 18 July 2024

Submitted via Website • Report

Overall Experience

My mum has been at Heywood Court for nearly 3 years. The staff are amazing with her. Her behaviour at times is challenging but the staff are clearly well trained and use strategies to support her and are amazing. We can't thank all of the staff enough.
As well as caring for my mum in such a kind and

compassionate manner staff also are extremely supportive of family members who are at times dealing with the slow loss of a loved one due to the "long goodbye" which is brought about by dementia.
Mum is always clean, has regular drinks, is well fed and is happy at the home.

Reply from Jackie Brook, Care Relationships at Heywood Court Care Home

Thank you so much for your heartfelt review. We're grateful for your kind words and are dedicated to providing the best care for your mum and support for your family during this challenging time. Your appreciation means the world to us.

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Review of
Half Acre House Care Home
from A A (Wife of Resident) published on 11 July 2024

Submitted via Postal Card • Report

Overall Experience

I never wanted my husband to go into residential care, but due to my health issues, he was taken into Half Acre on emergency respite. I was immediately taken by the layout of the home. My husband is a wanderer and because there are not lots of corridors he doesn't get lost which would lead to him becoming

frightened and upset. We did experience some issues with my husband at the beginning but the manager was so kind and understanding and sorted everything out for us. All the staff are wonderful, myself and my family are always greeted with a smile and a kind word. I know I made the right decision agreeing to make his stay permanent and I found the perfect place in Half Acre. I cannot speak highly enough of the home or staff.

Reply from Jackie Brook, Care Relationships at Half Acre House Care Home

Thank you so much for sharing your heartfelt review of Half Acre House. We understand how difficult the decision to move a loved one into residential care can be, and we are truly honoured that you entrusted us with your husband's care. We are delighted to hear that our home's layout has been beneficial for your husband and that it has helped him feel safe and comfortable. It's also wonderful to know that our manager and staff have provided the support and kindness that made the transition smoother for both of you. Your kind words about our team and your positive experience mean a lot to us. We are committed to providing the best possible care and environment for all our residents and their families. Your feedback is invaluable, and it reassures us that we are on the right track. Thank you once again for your kind words and for choosing Half Acre House. We will continue to strive to provide the excellent care and support that your husband deserves.

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Review of
Heywood Court Care Home
from M F (Daughter of Resident) published on 28 June 2024

Submitted via Website • Report

Overall Experience

Heywood Court has been Mum's home for nearly two years and she is settled and very happy there. My brother and I have decorated Mum's room to her taste, a warm and cosy environment with family photos and teddy bears. Mum loves her music and dancing, a bit of a rock chick in her younger years. She likes

to pop into the office to chat and enjoys eating chocolates with the team. All the staff have been very kind, and supportive of all our needs, especially mums. They really do care and want the best for all their residents. So, a big thank you to you all!

Reply from Jackie Brook, Care Relationships at Heywood Court Care Home

Thank you so much for your lovely review. We are delighted to hear that your mum is settled and happy at Heywood Court. It's wonderful that she has a cosy room decorated to her taste with family photos and teddy bears, creating a warm and personal space for her. We love hearing about her love for music and dancing-it's amazing to know she was a rock chick in her younger years! Her visits to the office and her enjoyment of chocolates with the team bring us joy as well. Your kind words about our staff's dedication and support mean a lot to us. We strive to provide the best care for all our residents, and it's incredibly rewarding to know we have made a positive impact on your mum's life and your family's experience.

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Review of
Heywood Court Care Home
from S R (Son of Resident) published on 11 June 2024

Submitted via Website • Report

Overall Experience

Since being in Heywood Court, Mum has been settled and always appears comfortable. She enjoys the company of the other residents and has an affection for the staff. It's never an issue to either come in to see her or to take her out.

Reply from Jackie Brook, Customer Relationships at Heywood Court Care Home

Thank you for your lovely review. We're thrilled to hear your mum is comfortable and enjoys her time at Heywood Court. Our staff truly appreciate your kind words and are committed to maintaining a welcoming environment.

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Review of
Heywood Court Care Home
from Chris C (Son of Resident) published on 7 June 2024

Submitted via Website • Report

Overall Experience

My dad passed away last Summer (August 2023) and our first concern was my Mum's health and care, which we sorted with lots of Doctor's and Hospital visits. The secondary was to find a very good care home that could cater for her dementia. Whilst she is only 69 and still very nimble on her feet and still

very funny, we and professionals knew she needed specialist care. We looked all over and then found Heywood Court. Absolutely brilliant. Look after my Mum, keep her entertained, engage with us, health and council professionals all the time. I wish she didn't have to be in a care home but she does and you do hear horror stories. At times she is not happy, but she was like that living with us for a bit and we live in a vicarage. We take her for meals and whilst my Mum has deprivation of Liberty, the care home lets us take Mum for meals and days out. She cries when we get back but then sees the staff and other residents and hugs everyone and is happy within minutes. Great place!

Reply from Jackie Brook, Care Relationships at Heywood Court Care Home

Thank you so much for sharing your experience with Heywood Court. We are deeply moved by your kind words and are grateful for the opportunity to care for your mum. It's heartwarming to hear that she finds joy and comfort with our staff and fellow residents, even in challenging moments. We understand how important it is for families to stay connected, and we're glad we can support outings that help maintain these bonds. Your feedback reassures us that we are providing the compassionate and specialised care your mum needs. Thank you for trusting us with her wellbeing.

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Review of
Heywood Court Care Home
from Andrea S (Daughter of Resident) published on 7 June 2024

Submitted via Website • Report

Overall Experience

My mum has been at the care home for over two years. She has the onset of dementia and was struggling to cope when she was living by herself.
I cannot praise the staff enough, they go above and beyond to care for her which puts my mind at ease. On the downside the building could do with a refurbishment

and the lift is often out of order.
It's a pity there isn't a minibus so that the residents could be taken out every now and then.

Reply from Jackie Brook, Care Relationships at Heywood Court Care Home

Thank you for taking the time to share your thoughts about Heywood Court care home. We are delighted to hear that our staff's dedication has provided comfort and peace of mind for both you and your mum. Your kind words mean a lot to us. We also appreciate your constructive feedback regarding the building and amenities. Please know that we are continuously working to improve our facilities and services. Your suggestions about the lift and a minibus for outings are valuable, and we will certainly consider them as we strive to enhance the experience for all our residents. Thank you for your trust and support.

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Review of
Heywood Court Care Home
from D M (Relative of Resident) published on 6 June 2024

Submitted via Website • Report

Overall Experience

I would like to start by saying that when we were looking for a care home we called here and the manager was more than happy to show us around (open book).
He showed us around and there were 2 rooms available at the time.
We chose 1 and took it from there, we were allowed to decorate and furnish the

room ready for my relative to move into, this was back in December 2023.
Since my relative has been a resident here he has gained weight been extremely settled, and happier in himself and for us this means a lot.
The staff are absolutely brilliant and nothing is too much trouble and are always happy in their work, they have always been on the ball with communication if my relative has had a fall or any doctors or hospital appointments.
If you are looking for a care home that is caring and compassionate I would highly recommend Haywood Court

Reply from Jackie Brook, Care Relationships at Heywood Court Care Home

Thank you so much for your detailed and positive review of Heywood Court. We are delighted to hear about your experience from the initial tour to your relative's time with us since December 2023. It's wonderful to know that your relative has settled in well, gained weight, and is happier. Our staff takes great pride in providing compassionate care, and your kind words affirm their dedication and hard work. Effective communication and ensuring the well-being of our residents are top priorities, and we are pleased to hear that these efforts have made a positive impact on your family. We truly appreciate your recommendation and are grateful for your trust in Heywood Court.

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Review of
Heywood Court Care Home
from Maggie M (Relative of Resident) published on 6 June 2024

Submitted via Website • Report

Overall Experience

My ex-partner was in a home in St Helens. Having made a transfer to Morton in Heywood Court.
He has come on in leaps and bounds and is so much more happier here.
The staff are very very welcoming and really friendly and nothing is too much trouble for each and every one of them, right down to the

manager.
I am much more settled within myself knowing my ex-partner has the care he has surrounded about himself.
He is safe and very well looked after. Nothing is too much trouble for the attentive staff.
Always pleasant and smiley. They make a great brew as well.
Thank you so much to Morton for peace of mind.
100% faultless.

Reply from Jackie Brook, Care Relationships at Heywood Court Care Home

Thank you so much for sharing your wonderful review of Heywood Court. We are thrilled to hear that your ex-partner has made such positive strides since transferring to our care and that he is much happier here. Our team takes great pride in being welcoming, friendly, and attentive to all our residents' needs. It's heartwarming to know that our efforts have provided you with peace of mind and that you feel confident in the care he is receiving. Your kind words about our staff, from their pleasant demeanour to make a great brew, are deeply appreciated. We are committed to maintaining a positive and supportive environment for all our residents and their families. Thank you once again for your heartfelt review and for trusting us with his care.

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Review of
Heywood Court Care Home
from Donna W (Daughter of Resident) published on 3 June 2024

Submitted via Website • Report

Overall Experience

I'm very disgusted with this home. Mum received no quality care and was only bathed 3 times in the 4 weeks she was there. They kept putting her to bed at 6.30 with her false teeth and hearing aids still in, left her with a faulty beeping airbed for 5 days, and refused to call a doctor out so now mum

has a water infection. An ambulance was called to mum twice in 4 weeks for a fall so not looking after her properly. No activities or stimulation even though all the residents have Alzheimer's or dementia. The place was filthy dirty and smelled horrible, clothes went missing all the time. Mum came out of there with multiple cuts and bruises. The management and deputy manager are a total waste of time. Most of the residents have some sort of cuts and bruises, quite a lot of them are quite severe

Reply from Jackie Brook, Care Relationships at Heywood Court Care Home

Thank you for bringing this to our attention. Unfortunately, we were not made aware of your concerns at the time, which makes it difficult for us to resolve them now, however your input is invaluable in helping us improve our services and provide the best possible care for our residents. To thoroughly address your concerns and to understand more about them, we would greatly appreciate the opportunity to meet with you and discuss this with you directly to enable us take any necessary actions.
We are very sorry to hear about your experience and sincerely apologise for any distress caused during your Mum's stay. Your feedback is extremely important to us, and we look forward to meeting with you soon.

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Review of
Half Acre House Care Home
from Linda N (Daughter of Resident) published on 4 March 2024

Submitted via Website • Report

Overall Experience

This is an outstanding care home! My Mum and Mother-in-Law are both residents. Attended the Valentine's Party last night. What a beautiful, happy environment. Credit to the home manager and all her staff - who are such caring and amazing people. My mother-in-law danced to her heart's content, my mum

enjoyed singing and eating the lovely food. Feel very lucky to be part of this special group! Look forward to my weekly visits, always welcomed with open arms. Outstanding!

Reply from Jackie Brook, Business Development at Half Acre House Care Home

Thank you so much for your wonderful review of Half Acre House Care Home! We're thrilled to hear that both your mum and mother-in-law are enjoying their time with us and that you had a great experience at our Valentine's Party. Creating a happy and welcoming environment is what we strive for, and it’s heartwarming to know that it’s making a positive impact. A big thank you from our home manager and all our staff for recognising their dedication and care. We feel just as lucky to have you and your family as part of our community. Looking forward to your next visit!

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Review of
Heywood Court Care Home
from Geraldine O (Wife of Resident) published on 26 January 2024

Submitted via Postal Card • Report

Overall Experience

I am very happy with the care my husband gets at Heywood Court. He has come on great since being here.
All the staff are so helpful from management to the laundry ladies and cleaners.
All care staff are really good with him. So pleased we found such a great home.

Reply from Jackie Brook, Care Relationships at Heywood Court Care Home

We're thrilled to hear about the positive progress your husband has made at Heywood Court! Thank you for your kind words and for recognising the dedication of our entire team. Providing exceptional care and support is our commitment, and we're grateful to have the opportunity to make a difference in your husband's life. Thank you for choosing us.

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Review of
Heywood Court Care Home
from R N (Daughter of Resident) published on 26 January 2024

Submitted via Postal Card • Report

Overall Experience

I find that my mum has settled in very well. The improvement in her is amazing. I get to spend quality time with her now which was missing when she was at home. Although she has declined with the Alzheimer's I find it easier to cope with as I know she is safe and cared for. She has better quality of

life and gets on with all the staff.

Reply from Jackie Brook, Care Relationships at Heywood Court Care Home

We're delighted to hear about your mum's positive transition in our home! It's heartwarming to know that she's settled in well and experiencing improvements in her quality of life. Providing a safe and caring environment for our residents is our top priority. Thank you for entrusting us with your mum's care and for your kind words.

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Review of
Heywood Court Care Home
from E A (Grandson of Resident) published on 26 January 2024

Submitted via Postal Card • Report

Overall Experience

My nan moved here last year, and as soon as she settled, we saw huge improvements in her happiness and quality of life. The whole staff at Heywood Court has been excellent, going above and beyond to accommodate my nan's needs. Everyone is kind and helpful with diligent attention to care. 10/10.

Reply from Jackie Brook, Care Relationships at Heywood Court Care Home

We're thrilled to hear about your nan's positive experience at Heywood Court! Thank you for sharing your feedback and for recognising our dedicated staff. We're committed to providing exceptional care and ensuring the happiness and well-being of our residents. Your 10/10 rating means the world to us.

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Review of
Heywood Court Care Home
from Walter D (Husband of Resident) published on 4 December 2023

Submitted via Postal Card • Report

Overall Experience

Ok. Very satisfied, not a lot else to say.

Reply from Jackie Brook, Customer Relationships at Heywood Court Care Home

Thank you for your positive feedback. We're delighted to hear you're very satisfied.

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Review of
Heywood Court Care Home
from Joyce M (Daughter of Resident) published on 4 December 2023

Submitted via Postal Card • Report

Overall Experience

I have found staff and management very helpful and caring.

Reply from Jackie Brook, Customer Relationships at Heywood Court Care Home

Thank you for sharing your positive experience! We're delighted to hear that our staff and management have been helpful and caring. Your kind words mean a lot to us, and we appreciate your trust in our care.

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Review of
Half Acre House Care Home
from Michael W (Partner of Resident) published on 18 October 2023

Submitted via Postal Card • Report

Overall Experience

The staff are very helpful and give time to the residents and are good at their job.

Reply from Paul Millar, Marketing Manager at Half Acre House Care Home

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Half Acre House family.

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Care Homes Owned by Marton Care Homes Ltd in Greater Manchester

Marton Care Homes Ltd Locations in Greater Manchester (2)

Marton Care Homes Ltd Reviews in Greater Manchester (117)

Half Acre House Care Home

Half Acre House Care Home

Heywood Court Care Home

Half Acre House Care Home

Heywood Court Care Home

Half Acre House Care Home

Heywood Court Care Home

Heywood Court Care Home

Heywood Court Care Home

Heywood Court Care Home

Heywood Court Care Home

Heywood Court Care Home

Heywood Court Care Home

Half Acre House Care Home

Heywood Court Care Home

Heywood Court Care Home

Heywood Court Care Home

Heywood Court Care Home

Heywood Court Care Home

Half Acre House Care Home

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