Marton Care Homes Ltd in Northumberland | 3 Care Homes

Review of
Dene Grange Care Home
from J C (Friend of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Great care and support, very clean and the staff polite and very helpful to my old friend. All had been taken out to the carol service up in Hoxham at Xmas. Good value for the money. Well done Dene Grange Care Home.

Reply from Jackie Brook, Care Relationships at Dene Grange Care Home

Thank you for your wonderful review! We're so pleased to hear your friend felt well cared for and enjoyed the carol service. Your kind words mean a lot to our team. If there's anything more we can do, please let us know!

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Review of
Wansbeck Care Home
from Dawn R (Wife of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

I am very happy with the care my husband has received since moving to Wansbeck Care Home 5 months ago.
He took a while to settle but is doing really well now. The staff are very patient and caring and the home has a lovely family feeling.
I don't worry about my husband as much now as I know he's being

so well cared for.

Reply from Jackie Brook, Care Relationships at Wansbeck Care Home

Thank you so much for your kind words and for taking the time to share your experience with Wansbeck Care Home. We're delighted to hear that your husband has settled in well and is doing so much better now. Our team takes great pride in creating a caring and supportive environment with a real family feel, and it's wonderful to know that this has helped ease your worries. Your reveiw is truly appreciated and will be shared with the team as encouragement to continue providing the highest standard of care. Thank you again for your lovely review, it means a lot to us.

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Review of
Dene Grange Care Home
from J S (Wife of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

Very welcoming, clean and well-kept environment. The staff are very friendly, professional and caring. Management is always approachable and helpful. As a family, we are very happy with the care and compassion shown.

Reply from Jackie Brook, Care Relationships at Dene Grange Care Home

Thank you so much for your lovely feedback. We're delighted to hear that you've found our environment welcoming and well-kept, and that our staff's professionalism and caring approach have made a positive impression. At Dene Grange, we strive to provide a safe, compassionate, and supportive atmosphere for both our residents and their families. Knowing that you feel happy and reassured with the care we provide means a great deal to our entire team. Thank you again for your kind words, they will be shared with our care team and management team as encouragement to continue delivering the highest standard of care.

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Review of
Elm Bank Care Home
from S B (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

My mum was a resident for little more than 4 months. She sustained more than 7 unwitnessed falls during that time, the last of which causing her to fracture her femur. She was admitted to hospital and died of post surgical complications. I regret ever deciding that mum would be better cared for in Elm

Bank. There were many aspects, too many to mention, of her care that fell short. I would not recommend this care home.

Reply from Jackie Brook, Care Relationships at Elm Bank Care Home

We are deeply sorry to hear about your loss and the concerns you've shared regarding your mother's care. Please accept our heartfelt condolences during this difficult time. We understand how distressing this experience has been for you. As you are aware, in September last year, we addressed your concerns through our Complaints Procedure. We are committed to learning from all feedback and continuously improving the care we provide. If there are any further matters you wish to discuss, please do not hesitate to reach out to us directly.

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Review of
Dene Grange Care Home
from Alison A (Daughter of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

My mam who has dementia moved into Dene Grange a couple of months ago from another care home. The move was seamless and she settled in straight away. We are very happy with the care at Dene Grange and the leadership provided by the Manager. The team have an excellent understanding of my mam's needs

and provide a welcoming, warm, friendly, happy and caring home from home. Above all else the most important aspect when choosing a home for mam has been the staffs commitment to care and that is very plain to see. If you are having to make the very difficult decision for your loved one to go into care, look no further.

Reply from Jackie Brook, Care Relationships at Dene Grange Care Home

Thank you for your wonderful feedback. We're so pleased to hear that your mam has settled in so well at Dene Grange and that you're happy with the care she's receiving. Our team is dedicated to providing a warm, friendly, and compassionate environment, and it's lovely to know this has made such a positive difference for you and your family. Your kind words mean so much to us, and we're honoured to be a part of your mam's care journey.

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Review of
Wansbeck Care Home
from Andrew D (Son-in-law of Resident) published on 13 December 2024

Submitted via Postal Card • Report

Overall Experience

An excellent care home with great staff who make it feel like family. Very hard-working and caring team.

Reply from Jackie Brook, Care Relationships at Wansbeck Care Home

Thank you so much for your kind words! We're thrilled to hear that you feel at home with us and appreciate our hardworking, caring team. Your feedback means the world to us!

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Review of
Dene Grange Care Home
from Simone W (Daughter of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

Mom has been a resident at Dene Grange for nearly 2 years now and I'm so glad this was where I picked for Mom to have her twilight years. The staff are all so friendly and caring, activities and events keep them all entertained, Mom is challenging in lots of ways with her dementia but her carer especially

finds the best way to approach Mom to make sure she keeps hygiene and medication as it should be. The management team are always ready to chat if you have any concerns or need reassurance, I struggle with visiting now as I'm in out if the area and run pubs so can't visit as often as I'd like, I never get made to feel like I'm letting Mom down. The manager will ring me and keep me informed of any changes or updates so I know what's going on day to day. All in all, Dene Grange is a family for your loved ones when you can't be there, don't hesitate in making it your choice

Reply from Jackie Brook, Care Relationships at Dene Grange Care Home

Thank you so much for your thoughtful and heartfelt review. It's truly touching to hear how much you value the care and support your mom receives at Dene Grange. Our team strives to create a welcoming and nurturing environment where every resident feels part of our family, and it's wonderful to know that you feel reassured and supported even when you can't visit as often as you'd like. We're especially pleased to hear that her carer has made such a positive impact with her thoughtful approach, and we'll be sure to pass on your kind words to her and the rest of the team. Keeping families informed and involved is so important to us, and we're grateful for your trust in Dene Grange to care for your mum during her twilight years. Thank you again for your lovely feedback-it means so much to all of us!

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Review of
Dene Grange Care Home
from K D (Daughter-in-law of Resident) published on 10 December 2024

Submitted via Website • Report

Overall Experience

My mother in law, settled in really well, the staff were very welcoming and took their time to find out what she liked to do and made sure she was happy. We were able to personalise her room and make it more familiar, taking in photos, bedding and some furniture. The staff are very friendly and there

are activities to do as well as help to do things on a one to one basis.

Reply from Jackie Brook, Care Relationships at Dene Grange Care Home

Thank you for your lovely feedback! We're so glad your mother-in-law has settled in well and feels at home. Personalising rooms and tailoring activities are just some of the ways we ensure our residents feel happy and supported. It's wonderful to hear our team's efforts have made a positive impact!

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Review of
Elm Bank Care Home
from David C (Son of Resident) published on 3 December 2024

Submitted via Website • Report

Overall Experience

We are very pleased with the care and support our Mam receives. She is settled at Elm Bank and it is reassuring to us that she is safe, her needs are well met and she continues to thrive.
The family are always made to feel welcome when we visit. The staff maintain good contact with us when necessary

and are committed to providing personalised care for our Mam. Thank you.

Reply from Jackie Brook, Care Relationships at Elm Bank Care Home

Thank you so much for your thoughtful and kind words. We are truly grateful for your feedback and are delighted to hear that your Mam is settled and thriving at Elm Bank. Our team is dedicated to ensuring all residents feel safe, supported, and cared for in a way that meets their individual needs. It's wonderful to know that you feel welcomed and well-informed when you visit. Your support and trust mean a great deal to us, and we will continue to do our best to provide the highest standard of care for your Mam. Thank you again for sharing your experience.

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Review of
Dene Grange Care Home
from Stephen A (Partner of Resident) published on 21 November 2024

Submitted via Website • Report

Overall Experience

My partner has been a full time dementia resident for 5 weeks. She is in a new/refurbished wing. It's spotless and there's no odour that there seems to be in other homes I've visited. Her room is a decent size with WC etc. Food is very good and hot meal at lunch time and tea time. Sandwiches in the

evening as well as mid-morning and mid-afternoon drinks and biscuits. Hair salon available but not been used yet by partner as she keeps refusing a trim! Sizeable lounge and a large tv which has a popular channel as well as usual channels. Cosy dining room too. Staff are very good and caring and seem to handle my sometimes moody and irritable partner with ease! There are activities but none attended by partner as yet. She's still in the settling in stage but I leave her when I visit knowing that she is safe, cared for and fed. I take her into town some days which boosts her mood as she remembers there are shops to spend money in. I'd recommend Dene Grange to anyone thinking of going there for a short stay or full time placement.

Reply from Jackie Brook, Care Relationships at Dene Grange Care Home

Thank you so much for your lovely review! We're delighted to hear that your partner is settling in well and that you feel confident knowing she's safe, cared for, and comfortable at Dene Grange.It's great to know you're happy with the cleanliness, meals, and facilities, and we're so pleased our team has been able to support her with care and compassion during this settling-in stage. Thank you for recommending us-it means so much! If there's ever anything more we can do, please let us know.

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Review of
Elm Bank Care Home
from Jill H (Daughter of Resident) published on 11 November 2024

Submitted via Website • Report

Overall Experience

Our mam has been a resident at Elm Bank for 4 months. We are delighted at how well she has settled in. The staff are all amazing, they are kind, helpful and very dedicated. They treat the residents with great care, attention and dignity. The communication is excellent. We're kept informed of any issues

that mam may have and informed of any upcoming medical appointments. The food looks delicious and there is always a good choice. The afternoon cuppa seems to be a firm favourite with mam, and she loves the homemade cakes and biscuits. We always feel so welcome when we visit. We often take our two golden retrievers in and they absolutely adore the attention that they get from everyone in Elm Bank...and the treats! We are so relieved that we have found such a wonderful place for mam. We know she is well cared for, safe and secure and we can't thank the staff enough. We have had a bad experience with a previous home and cannot express how different Elm Bank is. Well done to all!

Reply from Jackie Brook, Care Relationships at Elm Bank Care Home

Thank you so much for sharing such heartfelt words about your experience at Elm Bank. We're overjoyed to hear how well your mam has settled in and that you feel confident and reassured with her care. Our dedicated team truly cares about creating a warm, safe, and supportive environment for every resident, and it's wonderful to know this has made a difference for your family. We're also glad your visits - with your lovely golden retrievers! - bring so much joy to everyone here, furry friends included! Hearing that your mam enjoys her afternoon cuppa, homemade cakes, and all the little touches that make life at Elm Bank special truly makes our day. Thank you again for your kind words and trust - we're honoured to have your mam with us.

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Review of
Elm Bank Care Home
from C J (Brother of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

My brother treated with care and respect from all the staff. They keep me informed of how well his is and are very flexible in allowing visits etc.
Having experience of other care homes with other relatives, this is definitely the best I have experienced

Reply from Jackie Brook, Care Relationships at Elm Bank Care Home

Thank you so much for your kind words and for sharing your experience with us. We're truly glad to hear that your brother feels cared for and respected, and that our communication and flexibility make a positive difference for you. Your praise means a great deal to our entire team, and we're honoured to be considered the best care home you've experienced. Thank you for your trust and support!

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Review of
Elm Bank Care Home
from Simon John H (Resident) published on 1 November 2024

Submitted via Website • Report

Overall Experience

I have been a resident at Elm Bank Care Home since 30th of June 2023. I moved in after a long stay in hospital because I need knee replacement surgery. I have had one knee done but I am on the waiting list for the second one and I can't go home because I can't walk and use a power wheelchair. l like

staying here all the staff are very friendly and helpful the rooms are very nice and the food is good and I can go out in to town when l like. l have the choice to do activities or sit in the lounge but I prefer to keep myself to myself and stay in my room. I also have my meals in my room. At first, I wasn't very keen about moving in here but I have gotten used to it and I have come to terms with the fact I am unable to go anywhere else at the moment.

Reply from Jackie Brook, Care Relationships at Elm Bank Care Home

Thank you so much for sharing your experience with us. We're pleased to hear that you're feeling comfortable and settled at Elm Bank Care Home, especially after the challenges of your hospital stay. Our team is committed to creating a warm and supportive environment, so it's wonderful to know you find the staff friendly, the rooms comfortable, and the food enjoyable.It's great that you have the flexibility to enjoy outings in town, along with the choice of engaging in activities or relaxing in your room - everyone deserves to have their preferences respected. We're here to support you however we can as you await your second knee surgery, and please don't hesitate to reach out if there's anything more we can do to make your stay even more comfortable.Thank you again for your kind words, and we're grateful to be part of your journey toward better health.

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Review of
Elm Bank Care Home
from Deborah S (Daughter of Resident) published on 30 August 2024

Submitted via Website • Report

Overall Experience

My mother was a resident at Elmbank for just over 6 years until her passing in January. She was always treat with kindness, care and compassion with a lot of humour thrown in too. Her room was bright, airy and always very clean. Any concerns we had were always listened to and dealt with promptly. I

always felt that she was treat as not just a resident but one of the 'family' We were always made to feel welcome whatever time of day we visited, my favourite being around 3pm for a cuppa and a piece of home baked cake which was always delicious.

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Review of
Elm Bank Care Home
from Tracy R (Granddaughter of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience

Staff are always happy and friendly going the extra mile to give everyone a bit of personal time. A nice welcoming home from home. Food is great and coffee time cakes are often homemade. Activities and events are tailored to the residents so everyone enjoys something.

Reply from Jackie Brook, Care Relationships at Elm Bank Care Home

Thank you so much for your wonderful review! We're thrilled to hear that you feel at home here at Elm Bank Care Home. Our team takes great pride in creating a warm, welcoming environment, and it means the world to us that you've noticed the effort we put into making each day special for our residents. Whether it's a homemade treat, a tailored activity, or just a friendly chat, we're committed to going that extra mile. Your kind words are truly appreciated and motivate us to keep doing our best. Thank you for being a part of our community!

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Review of
Dene Grange Care Home
from M S (Sister of Resident) published on 16 August 2024

Submitted via Postal Card • Report

Overall Experience

This review is for the families who have to for various reasons place their loved ones family or friends in a safe, professional and caring environment when we are unable to do this for them. Please have no fear Dene Grange Care Home tick every one of these boxes as outstanding. I was welcomed reassured

and supported all the way in handing my sister to them. She is happy and safe and is being nurtured and cared for. Thank you.

Reply from Jackie Brook, Care Relationships at Dene Grange Care Home

Thank you so much for sharing your thoughtful review of Dene Grange Care Home. We understand how challenging it can be to entrust the care of a loved one to others, and we are truly honoured by your confidence in our team. It brings us great joy to know that your sister is happy, safe, and well cared for in our home. Providing a nurturing and supportive environment is at the heart of what we do, and your words affirm that we are achieving this goal. We are also pleased that you felt welcomed and reassured throughout the process. Your peace of mind is as important to us as the care we provide. Thank you once again for your kind words. We are committed to continuing to provide outstanding care for your sister and all our residents. If you ever have any further questions or need support, please do not hesitate to reach out to us.

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Review of
Wansbeck Care Home
from D J (Son of Resident) published on 14 August 2024

Submitted via Postal Card • Report

Overall Experience

My mother was in Wansbeck for a short period of respite care and I couldn't fault the care and compassion we all received as a family. Luckily she was able to return home but we would certainly use Wansbeck again if we need further respite care. Thank you again Wansbeck team.

Reply from Jackie Brook, Care Relationships at Wansbeck Care Home

Thank you so much for taking the time to share your experience with Wansbeck Care Home. We are delighted to hear that your mother received the care and compassion she needed during her stay with us, and that you and your family felt supported as well. It's wonderful to know that she was able to return home, and we are truly grateful for your kind words. We understand how important it is to find a place where you can trust the care of a loved one, and we're honoured that you would consider Wansbeck again for any future respite care needs. Please don't hesitate to reach out if there's anything more we can do for your family in the future. Thank you once again for your heartfelt review and for trusting us with your mother's care.

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Review of
Dene Grange Care Home
from P Y (Wife of Resident) published on 31 July 2024

Submitted via Postal Card • Report

Overall Experience

I cannot speak too highly enough of the care my husband is receiving at Dene Grange. My husband was moved from a home in Newcastle where the care and treatment was a disgrace. He has settled well more responsive and much calmer. Personal hygiene is carried out with dignity, and laundry is attended to

promptly and I always find him clean and respectable. Obviously, his world has been turned upside down. However, he is now in a safe place. In my opinion, management and staff looking after him care about the residents it's not just a job. They genuinely want to do as much as possible to help those who unfortunately cannot look after themselves.

Reply from Jackie Brook, Care Relationships at Dene Grange Care Home

Thank you so much for your heartfelt review. We are deeply touched by your kind words and are thrilled to hear that your husband has settled well at Dene Grange. Our team is dedicated to providing compassionate and respectful care, and it means a lot to know that you see and appreciate their genuine commitment. Ensuring a safe, dignified, and comfortable environment for our residents is our top priority. Your feedback reinforces our mission and motivates us to continue offering the best possible care. Thank you again for sharing your positive experience.

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Review of
Dene Grange Care Home
from Sue H (Wife of Resident) published on 24 July 2024

Submitted via Website • Report

Overall Experience

My husband has been in Dene Grange for 10 months now and I am extremely happy with his care. As I live quite a distance from Hexham I can only visit once a week so I rely on the staff to ensure he is content, they have not failed me or him. As well as excellent personal and medical care Dene Grange

fundraises to provide a wide range of activities to keep the residents entertained and when I visit there is always a happy friendly atmosphere.

Reply from Jackie Brook, Care Relationships at Dene Grange Care Home

Thank you for your wonderful review of Dene Grange Care Home. We are thrilled that you are happy with your husband's care. Our team is dedicated to ensuring the contentment and wellbeing of all our residents, and we are glad that you feel confident in the care provided, even from a distance. We take great pride in our fundraising efforts and the diverse activities we offer to keep our residents engaged and entertained. Your kind words about the happy and friendly atmosphere during your visits mean a lot to us. Thank you for your trust and support.

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Review of
Wansbeck Care Home
from P G (Resident) published on 19 June 2024

Submitted via Postal Card • Report

Overall Experience

I have been here since October 2023. I now live downstairs and I can't fault anything. There are plenty of activities and I have been out a few times. I get help with my shopping. I have made friends and enjoy sitting in the garden with them. I love music and there is always music playing in the home.

Well done to all the staff.

Reply from Jackie Brook, Customer Relationships at Wansbeck Care Home

Thank you for your wonderful review! We're delighted that you're enjoying the activities, outings, and garden, and that our team has been helpful with your shopping. It's great to hear that the musical atmosphere adds to your enjoyment. We appreciate your kind words about our staff and are glad you've made friends here.

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Care Homes Owned by Marton Care Homes Ltd in Northumberland

Marton Care Homes Ltd Locations in Northumberland (3)

Marton Care Homes Ltd Reviews in Northumberland (225)

Dene Grange Care Home

Wansbeck Care Home

Dene Grange Care Home

Elm Bank Care Home

Dene Grange Care Home

Wansbeck Care Home

Dene Grange Care Home

Dene Grange Care Home

Elm Bank Care Home

Dene Grange Care Home

Elm Bank Care Home

Elm Bank Care Home

Elm Bank Care Home

Elm Bank Care Home

Elm Bank Care Home

Dene Grange Care Home

Wansbeck Care Home

Dene Grange Care Home

Dene Grange Care Home

Wansbeck Care Home

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