Marton Care Homes Ltd in Tyne & Wear | 2 Care Homes

Review of
The Lodge Residential Care Home
from Janet E (Goddaughter of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

I had to place my godmother in respite care pre-surgery due to falls at home. How lucky to find The Lodge Care Home had a room and within hours she was safe, an incredibly positive, professional and technically competent company with high standards. Genuinely caring staff who go 'over and above' all

expectations to make her comfortable and supported (and they provide fun!). The Lodge has a real buzz about the place and being December it is like a winter wonderland beautifully decorated. Never a dull moment with all the range of activities on offer. What a gem in the heart of South Shields.

Reply from Jackie Brook, Care Relationships at The Lodge Residential Care Home

Thank you so much for your wonderful feedback. We are thrilled to hear that your godmother had such a positive experience during her time at The Lodge Care Home. It's heartwarming to know that she felt safe, supported, and comfortable, and that our team's efforts to go "over and above" made a real difference. Creating a vibrant and welcoming environment is something we take great pride in, and we're delighted that you enjoyed the festive atmosphere and the variety of activities we offer. Your kind words about our staff and the care they provide mean a lot to us, and we will be sure to share them with the team. Thank you again for taking the time to share your experience- it's truly appreciated.

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Review of
The Lodge Residential Care Home
from Ian R (Brother of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

The Lodge is always a pleasure to visit.
Always welcoming.
Exceptionally clean.
Caring staff.
Lovely lounges and dining rooms.
The garden has great potential and could benefit from TLC and colour.

Reply from Jackie Brook, Care Relationships at The Lodge Residential Care Home

Thank you so much for your kind words about The Lodge Care Home. We're delighted to hear that you find your visits enjoyable and that our welcoming atmosphere, cleanliness, and dedicated staff have left a positive impression. We take great pride in ensuring our residents feel comfortable and cared for in a warm, inviting environment. We also appreciate your feedback regarding the garden. It's wonderful that you see its potential, and we'll certainly look into ways to add more colour and give it the extra TLC it deserves. Your observations are invaluable as we continue to improve our home for the residents and visitors alike. We look forward to welcoming you again soon!

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Review of
Elizabeth Fleming Care Home
from C H (Sister of Resident) published on 5 September 2024

Submitted via Postal Card • Report

Overall Experience

My inital views are extremely good. My brother has settled here well. The staff have been excellent in their care and support of him. Thank you.

Reply from Jackie Brook, Care Relationships at Elizabeth Fleming Care Home

Thank you so much for your kind words. We are thrilled to hear that your brother has settled in well and that you've had a positive experience with us. Our team is dedicated to providing the best care and support, so it means a lot to know we've met your expectations. If there's anything more we can do, please don't hesitate to reach out. Thank you again for your lovely feedback!

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Review of
Elizabeth Fleming Care Home
from L B (Wife of Resident) published on 13 May 2024

Submitted via Postal Card • Report

Overall Experience

The staff are polite and very welcoming. The residents are well cared for and their needs are attended to the staff arranges different activities for the residents who appear to enjoy them. I have no problem leaving my husband in their care because I am informed straight away if he needs medical attention

or if any small mishap has occurred.

Reply from Jackie Brook, Care Relationships at Elizabeth Fleming Care Home

Thank you for sharing your positive experience at Elizabeth Fleming Care Home. We're delighted to hear that you feel confident and reassured in the care we provide to your husband. Our staff is committed to creating a welcoming and supportive environment for all our residents, and we're glad this resonates with you. We look forward to continuing to provide excellent care and engaging activities for our residents. Thank you for being a valued part of our community.

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Review of
The Lodge Residential Care Home
from Ian H (Son of Resident) published on 14 February 2024

Submitted via Website • Report

Overall Experience

My mum has been living in The Lodge for about a year now and she loves it and the staff. They are always friendly and attentive. The rooms are always clean and mum loves the food. I would recommend The Lodge if you or a loved one is in need of care in a warm and friendly environment.

Reply from Jackie Brook, Care Relationships at The Lodge Residential Care Home

Thank you for your glowing review of The Lodge! We're delighted to hear that your mum is happy and well-cared for by our friendly and attentive staff. We take pride in maintaining clean rooms and providing delicious meals. Your recommendation means a lot to us, and we'll continue to strive for excellence in providing a warm and friendly environment for all our residents. Thank you for choosing The Lodge!

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Review of
Elizabeth Fleming Care Home
from Ian S (Cousin of Resident) published on 10 January 2024

Submitted via Website • Report

Overall Experience

The family were very pleased with my relative's care. At times he was a difficult resident to deal with but the staff persevered with him always tending to his needs and adopting different approaches in managing his needs.
The home feels like a family environment and the staff make a significant contribution

to that.

Reply from Jackie Brook, Care Relationships at Elizabeth Fleming Care Home

Thank you for your positive review. We appreciate your acknowledgement of the dedicated care provided to your relative, even during challenging moments. Creating a family-like atmosphere is a priority for us, and we're glad you feel that warmth. Our team is committed to maintaining these standards. If you have any further feedback, feel free to share.

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Review of
Elizabeth Fleming Care Home
from Christina H (Daughter of Resident) published on 11 December 2023

Submitted via Website • Report

Overall Experience

So pleased with the care the staff are giving my dad, he is always clean well fed and very comfortable, thank you to all the staff you are all amazing.
Also for taking so much good care of my mam.

Reply from Lesley Ann Richardson, Home Manager at Elizabeth Fleming Care Home

Thank you for your review of Elizabeth Fleming Care Home. Your kind words mean the world to us.
Our dedicated team is truly passionate about providing excellent care, and knowing that we've made a positive impact on your family is incredibly rewarding. We're equally committed to ensuring the well-being of your mam and appreciate the trust you've placed in us.
If you ever have specific feedback or suggestions, please don't hesitate to reach out.

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Review of
The Lodge Residential Care Home
from C P (Daughter of Resident) published on 5 December 2023

Submitted via Postal Card • Report

Overall Experience

My father has been at The Lodge for almost 2 years now. He thinks of the staff as his family. The home is very clean the staff are very friendly and nothing seems to phase them. My father is very well cared for. The staff from domestic, maintenance, carers, management and administration are all caring

and love the residents. I am extremely pleased with the care my father is given.

Reply from Jackie Brook, Customer Relationships at The Lodge Residential Care Home

Thank you for your wonderful review. We're thrilled to hear that your father feels at home and well cared for at The Lodge. Our dedicated team appreciates your kind words, and we're honoured to be entrusted with his care

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Review of
The Lodge Residential Care Home
from Ruth M (Niece of Resident) published on 10 August 2023

Submitted via Website • Report

Overall Experience

Totally in awe of how amazing our visit to The Lodge was on Friday.
It was so clean (and didn’t smell of anything I’d have expected - it was all fresh and clean).
The residents’ doors all have names on and all staff we saw addressed everyone gently by name. All the staff were respectful and kind

to anyone we met as we were being shown to the room. Nothing was too much trouble for the staff- we asked for a vase and they went to find one yet they were clearly busy. The resident we were visiting was clearly well cared for.
Thank you to all of the staff.

Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to The Lodge family.

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Review of
The Lodge Residential Care Home
from Susan T (Daughter of Resident) published on 24 July 2023

Submitted via Postal Card • Report

Overall Experience

I cannot speak more highly of the genuine care and concern shown when my Dad was failing in health, particularly the lady who explained her concerns to me or brother and liaised with the GP to ensure end-of-life arrangements and medication was discussed and put in place. Dad died (quite surprisingly)

shortly within a few days without pain and surrounded by caring staff. Their support in his last days and to us was so caring. Dad enjoyed his time, treating his stay like a hotel. The strict Covid rules robbed us of precious years and his 80th birthday with only me being allowed in his room.

Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Dear Susan, many thanks for taking the time to review our home. It was our pleasure to care for your Dad and he is sadly missed. Your kind words are greatly appreciated and I will of course pass them on to The Lodge family.

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Review of
Elizabeth Fleming Care Home
from L N (Daughter of Resident) published on 14 June 2023

Submitted via Postal Card • Report

Overall Experience

Staff are very kind, dedicated and hardworking. They always have time for my mam. The food is excellent and the rooms are nice. My mam is always nicely dressed and clean, her hair is smart and tidy. The staff made a beautiful cake for her birthday and provided some party food, more activities would

be appreciated however. Mam has settled well and the other residents are lovely. Overall, very pleased with Elizabeth Fleming Care Home. Staff are very caring and polite towards the relatives too, very supportive.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to the Elizabeth Fleming family.

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Review of
Elizabeth Fleming Care Home
from F N (Son of Resident) published on 13 June 2023

Submitted via Postal Card • Report

Overall Experience

Very happy with the way my mother is looked after. Staff are great, very helpful in everything asked of them. There is always someone cleaning or washing floors. The rooms are good and well-fitted.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will, of course, pass them on to the Elizabeth Fleming family.

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Review of
Elizabeth Fleming Care Home
from Hayley A (Daughter of Resident) published on 21 May 2023

Submitted via Website • Report

Overall Experience

I'm over the moon with my dad's care. He has settled in well. Staff are amazing with him. I know he is well cared for and that makes me so happy as my dad is my world. I want to say a big thank you to all the staff; carers, domestic, laundry and kitchen, as all of these contribute to my dad's well being.

Big thank you to activity staff for getting my dad to join in with activities, seeing my dad laugh and smile melts my heart.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Dear Hayley, many thanks for taking the time to review our home, it is our pleasure to care for your dad. Your kind words are greatly appreciated and I will of course pass them on to the Elizabeth Fleming family.

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Review of
The Lodge Residential Care Home
from Gail M (Daughter of Resident) published on 28 February 2023

Submitted via Postal Card • Report

Overall Experience

I have always found the staff at The Lodge Residential Care Home very friendly and helpful. They looked after my mum with loving care. My mum was always happy to be in their care.

Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Many thanks for taking the time to review our home. It was always our pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to The Lodge family.

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Review of
The Lodge Residential Care Home
from David L (Son of Resident) published on 17 February 2023

Submitted via Postal Card • Report

Overall Experience

From day one, since my mother entered The Lodge, my mother and my wife have been treated with dignity and respect. The management and her team have always been kind and respectful to my mother, who has given them a difficult time sometimes. I and my wife are kept informed of any new developments concerning

my mother, and any concerns are dealt with as quickly as possible.,

Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Dear David, many thanks for taking the time to review our home. It is our pleasure to care for your mother. Your kind words are greatly appreciated, and I will, of course, pass them on to Nanette and The Lodge family.

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Review of
The Lodge Residential Care Home
from P L (Daughter-in-law of Resident) published on 17 February 2023

Submitted via Postal Card • Report

Overall Experience

Since my mother-in-law entered The Lodge, she's been treated with care, support and consideration under very difficult circumstances as my mother-in-law has, at times, been very challenging, but their care and support have never wavered. The staff have also been kind and supportive to my husband and

myself. The place is well run and very clean with hardworking and very pleasant staff. I've nothing but praise for them for doing a very difficult job.

Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your mother-in-law. Your kind words are greatly appreciated, and I will, of course, pass them on to Nannette and The Lodge family.

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Review of
Elizabeth Fleming Care Home
from C A (Friend of Resident) published on 15 February 2023

Submitted via Postal Card • Report

Overall Experience

This home is ok. I came twice a week to visit. The major problem is the staff. Some staff are amazing and will bend over backwards. There is one staff member here who is constantly on her phone and ignores the residents. She has a duty of care and ignores this. Care does depend on which staff is on!

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your comments have been passed to the home manager, who will investigate immediately.

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Review of
Elizabeth Fleming Care Home
from C R (Resident) published on 13 February 2023

Submitted via Postal Card • Report

Overall Experience

The experience here is well appreciated and good.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass your kind words on to your key worker and the Elizabeth Fleming team.

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Review of
Elizabeth Fleming Care Home
from A B (Daughter of Resident) published on 13 February 2023

Submitted via Postal Card • Report

Overall Experience

My mam's been in the Elizabeth Fleming for almost a year now. The staff treat her like family; they are all so kind and welcoming to my family. The meals are very appetising, and the rooms are clean and warm. I have no concerns whatsoever. I cannot praise the staff enough for the care, respect and love

they give my mam.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your Mum. I will, of course, pass on your kind words to the manager and the Elizabeth Fleming family.

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Review of
Elizabeth Fleming Care Home
from E F (Relative of Resident) published on 7 February 2023

Submitted via Website • Report

Overall Experience

Absolutely beautiful home, always clean and tidy. Staff are amazing with the residents; they're always entertaining them. The food is freshly made and well-presented. The residents seem happy and well cared for.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the team.

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Care Homes Owned by Marton Care Homes Ltd in Tyne & Wear

Marton Care Homes Ltd Locations in Tyne & Wear (2)

Marton Care Homes Ltd Reviews in Tyne & Wear (121)

The Lodge Residential Care Home

The Lodge Residential Care Home

Elizabeth Fleming Care Home

Elizabeth Fleming Care Home

The Lodge Residential Care Home

Elizabeth Fleming Care Home

Elizabeth Fleming Care Home

The Lodge Residential Care Home

The Lodge Residential Care Home

The Lodge Residential Care Home

Elizabeth Fleming Care Home

Elizabeth Fleming Care Home

Elizabeth Fleming Care Home

The Lodge Residential Care Home

The Lodge Residential Care Home

The Lodge Residential Care Home

Elizabeth Fleming Care Home

Elizabeth Fleming Care Home

Elizabeth Fleming Care Home

Elizabeth Fleming Care Home

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