Marton Care Homes Ltd in West Yorkshire | 1 Care Home

Review of
Botham Hall Care Home
from Christopher B (Son of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

Mum suffered from dementia and spent the last ten months of her life in Botham Hall Care Home. The staff were always wonderful and cared for her with sensitivity during her time there. She was encouraged to join in the activities as far as she was able and had a good quality of life right to the end.

At the beginning, when Mum was able to walk, the staff always had time to help her walk to the lounge rather than just take the easy way of using a wheelchair and this helped her keep mobile as long as possible. Medical issues were handled quickly and effectively and I was always kept informed which was very important as I live 4 hours away from the home. The atmosphere in the home was always great and the building was well maintained, with continuous activities, even on potentially lower priority items like refreshing paintwork and cleaning windows. I always felt confident that Mum was well cared for and in a light, open environment with wide corridors.

Reply from Jackie Brook, Care Relationships at Botham Hall Care Home

Thank you so much for sharing your heartfelt review. It's truly touching to hear how our team at Botham Hall Care Home made a positive difference in your mum's life during her time with us. We're so glad to know she felt cared for and supported and that you felt reassured, despite living far away. Providing a safe, welcoming and engaging environment for all our residents is always our priority and your kind words mean the world to our staff. Wishing you and your family comfort and peace during this time.

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Review of
Botham Hall Care Home
from D M (Husband of Resident) published on 22 October 2024

Submitted via Postal Card • Report

Overall Experience

I visit my partner at the home on a regular basis, I have always found the staff pleasant and helpful. The care home is always clean and as tidy as a living/working environment can be. There is a relaxed atmosphere in the home, such that those that want to rest and sleep can do so and others can read

or watch television. The residents are encouraged to go to the communal dining room for meals which encourages them to be mobile and provide more of a community atmosphere. The food is well presented and tasty (from experience). All patients, even the 'difficult ones' are treated with respect.

Reply from Jackie Brook, Care Relationships at Botham Hall Care Home

Thank you so much for your kind words and thoughtful review. We're delighted to hear that you've had such positive experiences during your visits to Botham Hall Care Home. Our team works hard to maintain a warm, respectful, and welcoming environment for all our residents, and it's wonderful to know this has resonated with you. We're also pleased that you've enjoyed the food and appreciate the community atmosphere we strive to create. Your feedback means a lot to us, and we'll continue doing our best to ensure your partner, and all our residents, receive the care and respect they deserve.

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Review of
Botham Hall Care Home
from N B (Daughter of Resident) published on 12 July 2024

Submitted via Website • Report

Overall Experience

Have nothing but praise for the staff at Botham Hall CareHome. They all genuinely care and are always engaged either assisting a resident or just spending time with them on a 1:1 level. Everyone is friendly and welcoming no matter what time you pop in, there is a great atmosphere throughout.
My mum

has quite challenging behaviour at times and every effort was made to assist her in any way possible to smooth the settling in period. We have been able to personalise and furnish her bedroom in a way which has helped Mums transition no end.

Reply from Home Manager, Home Manager at Botham Hall Care Home

Thank you for your kind words, we genuinely try to give our residents the best possible experience.

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Review of
Botham Hall Care Home
from Christopher J (Son of Resident) published on 4 July 2024

Submitted via Postal Card • Report

Overall Experience

I have visited a number of relatives in care homes throughout my life. There have been various standards of care, but Botham Hall Care Home, in my opinion, stands out as being by far the best. I feel my mother is treated with respect by the staff, and given the level of care that she needs. We are kept

informed of everything necessary. She is clearly happy there and is comfortable in her room or in the residents' lounge. Everywhere is cleaned regularly and there is a high standard of decor. The residents have a good relationship with the staff, given their mental state. The staff are absolutely wonderful.

Reply from Home Manager, Home Manager at Botham Hall Care Home

Thank you very much for this review, this means a lot to all the team. We strive to keep high standards. We really appreciate your feedback.

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Review of
Botham Hall Care Home
from S M (Granddaughter of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience

The care that Grandad has received has been excellent. He has been treated with care and dignity. Thank you!

Reply from Jackie Brook, Care Relationships at Botham Hall Care Home

Thank you so much for taking the time to share your positive experience at Botham Hall. We are thrilled to hear that your grandad has received excellent care and has been treated with the dignity he deserves. Our team is committed to providing the best possible care to all our residents and your feedback is incredibly rewarding. Thank you once again for your kind words!

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Review of
Botham Hall Care Home
from B M (Granddaughter of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience

The staff at Botham Hall Care Home have been amazing with my Grandpa, really respectful and caring in times of sadness. Friendly, happy to help and will always check in to ensure everything is ok. They have been patient, supportive and have their residents at the forefront of everything they do. Thank

you to all the truly amazing staff who go above and beyond. It takes a really special person to be a carer, you are all unsung superheroes and my family and I will forever be grateful.

Reply from Jackie Brook, Care Relationships at Botham Hall Care Home

Thank you very much for sharing your kind words and appreciation. It means the world to us to know that you and your family have felt supported and that your grandpa has been cared for with the respect and kindness he deserves. Our staff takes great pride in their work and comments like yours make it all the more rewarding. Please know that we are here for your grandpa and your family, and we consider it a privilege to be a part of your lives.

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Review of
Botham Hall Care Home
from J P (Daughter of Resident) published on 10 April 2024

Submitted via Postal Card • Report

Overall Experience

Mum moved into Botham Hall Care Home in May 2024. After an initial two weeks of feeling unsure, Mum quickly settled down. She has been happy at the home, felt safe and secure. All the staff have treated her with care and kindness. We have been impressed with the standard of cleanliness in the home and

how the staff treat residents with respect and kindness. We visited often and were always welcomed. Sadly, Mum has died. We are grateful for the love and care she had at Botham Hall.

Reply from Jackie Brook, Care Relationships at Botham Hall Care Home

Thank you so much for sharing your experience with us. We are deeply touched by your kind words and are grateful for the opportunity to have cared for your mum at Botham Hall. It brings us great comfort to know that she felt happy, safe, and secure during her time with us. Our team strives to provide the highest level of care, cleanliness, and respect to all our residents, and we're glad that you noticed and appreciated our efforts. Please know that your mum was cherished and will be deeply missed. Our thoughts are with you during this difficult time.

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Review of
Botham Hall Care Home
from Elizabeth H (Daughter of Resident) published on 28 March 2024

Submitted via Postal Card • Report

Overall Experience

A lovely clean and caring environment to look after your loved ones. Home from home. Pleasant surroundings and first-rate care. You feel like the staff do care for residents' well-being.

Reply from Jackie Brook, Care Relationships at Botham Hall Care Home

Thank you so much for your kind words and for taking the time to share your thoughts about Botham Hall Care Home. We are deeply committed to creating a 'home from home' atmosphere that is not only clean and safe but also loving and nurturing. It's heartwarming to know that the dedication of our staff and the quality of our care have resonated with you and your loved ones. Our team truly cares about the wellbeing of all our residents, and we're glad this shines through in your experience with us.

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Review of
Botham Hall Care Home
from Christine K (Daughter of Resident) published on 11 March 2024

Submitted via Postal Card • Report

Overall Experience

My experience has always been positive.
The security is good with staff being vigilant.
Staff are lovely, they have time or make time to discuss my relative and her well-being.
All, no exceptions, staff are totally devoted to their work and the residents.
Staff appear caring, treating residents

with respect and dignity, making time to heed any needs.
The rooms are always clean and tidy, dining area and living rooms included.

Reply from Jackie Brook, Care Relationships at Botham Hall Care Home

Thank you for sharing your positive experience with us. We are delighted to hear about the security, cleanliness, and the devoted care our staff provides to all residents, including your relative. We take pride in maintaining a respectful, dignified, and attentive environment. Your feedback is invaluable, and we appreciate your recognition of our team's hard work.

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Review of
Botham Hall Care Home
from Roger K (Son-in-law of Resident) published on 11 March 2024

Submitted via Postal Card • Report

Overall Experience

The staff at the home are very caring and helpful.
My mother-in-law is very happy there and is well looked after.

Reply from Jackie Brook, Care Relationships at Botham Hall Care Home

Thank you so much for your kind words. We're delighted to hear that your mother-in-law is happy and well-cared for at Botham Hall Care Home. Our staff strive to create a nurturing and supportive environment for all our residents. Your feedback is greatly appreciated!

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Review of
Botham Hall Care Home
from Stephen H (Son-in-law of Resident) published on 7 February 2024

Submitted via Postal Card • Report

Overall Experience

Fabulous staff and management. Warm, friendly environment. Kept up to date with all of Mum's needs.

Reply from Jackie Brook, Care Relationships at Botham Hall Care Home

Thank you for your kind words! We're delighted to hear that you had a positive experience with our team and found our environment warm and friendly. Keeping our residents' needs up-to-date is our top priority. We appreciate your feedback.

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Review of
Botham Hall Care Home
from Katie G (Granddaughter of Resident) published on 7 February 2024

Submitted via Postal Card • Report

Overall Experience

The staff have been amazing with Grandad, they are a credit to the home.

Reply from Jackie Brook, Care Relationships at Botham Hall Care Home

We're thrilled to hear your positive feedback! Our staff take great pride in providing exceptional care. Thank you for recognising their hard work and dedication.

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Review of
Botham Hall Care Home
from Julie L (Daughter of Resident) published on 13 October 2023

Submitted via Postal Card • Report

Overall Experience

My mum was discharged to Botham Hall from the hospital in June 2022 in a very poor state healthwise. The staff at Botham Hall immediately enlisted medical assistance for her and nursed her back to health even though it took six months. My mum, even though she has dementia, praises the staff for their

kindness and constantly tells me how happy she is, as am I. I can't praise this home and staff enough. I, too, appreciate their friendship and kindness.

Reply from Paul Millar, Marketing Manager at Botham Hall Care Home

Dear Julie, many thanks for taking the time to review our home. It is a privilege to be able to care for your Mum. Your kind words are greatly appreciated, and I will, of course, pass them on to the Botham Hall family.

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Review of
Botham Hall Care Home
from Sarah B (Daughter of Resident) published on 12 October 2023

Submitted via Website • Report

Overall Experience

From the moment my dad went into Botham Hall Care Home, he was treated with dignity and respect. Our thoughts on my dad's care, as a family, were respected and we are always made to feel very welcome.
We are kept up to date with all aspects of his care and his care plan is available to read whenever

we should wish.
All areas of the home are clean and tidy and the decor and furnishings are modern, light and airy.
The staff, although always busy, take time to talk with the residents and the visitors and nothing is too much trouble.
The staff show a genuine interest in the residents and their families and although my dad's "new home" is Botham Hall, we feel like we are a part of that family too.

Reply from Paul Millar, Marketing Manager at Botham Hall Care Home

Dear Sarah, many thanks for taking the time to review our home. It is a pleasure to care for your dad. Your kind words are greatly appreciated and I will, of course, pass them on to the Botham Hall family.

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Review of
Botham Hall Care Home
from Jennifer L (Wife of Resident) published on 12 October 2023

Submitted via Website • Report

Overall Experience

My husband has been a resident at Botham Hall Care Home since June. When he first arrived (following a stay in hospital) he was withdrawn and non-verbal. However, after only a few weeks with the encouragement of the wonderful staff, he is now able to communicate and respond to simple questions. All

the staff are really friendly and the interaction with both residents and visitors is second to none. Activities are available most days and everyone is encouraged to join in. The home is maintained to a very high standard, communal areas and bedrooms are well-decorated and very clean. I have complete confidence that Botham Hall provides a high quality of individualised support, personal and social care for my husband.

Reply from Paul Millar, Marketing Manager at Botham Hall Care Home

Dear Jennifer, many thanks for taking the time to review our home. It is a privilege to care for your husband and are thrilled at how he has settled in. Your kind words are greatly appreciated and I will of course pass them on to the Botham Hall family.

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Review of
Botham Hall Care Home
from Fiona W (Daughter of Resident) published on 10 October 2023

Submitted via Website • Report

Overall Experience

From the very first phone call, I knew that I had to look round to see if my mum could settle here. Every member of staff from that day on have been kind, approachable and welcoming.
On day one, my mum was quite emotional and reactive. The staff dealt with her calmly and professionally. My mum settled

in well after her initial teething problems. She can be a fussy eater and they are happy to offer alternatives. She always seems happy and in good spirits. She speaks about the staff in a really caring and loving way, comfortable in their company and happy to be helped by them. The staff are always happy to pass information and updates on to me. They are honest and above all else, they genuinely "care".

Reply from Paul Millar, Marketing Manager at Botham Hall Care Home

Dear Fiona, many thanks for taking the time to review our home. It is a pleasure to care for your mum and we are delighted that she has settled in so well. Your kind words are greatly appreciated and I will, of course, pass them on to the Botham family.

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Review of
Botham Hall Care Home
from Denise H (Daughter of Resident) published on 31 May 2023

Submitted via Postal Card • Report

Overall Experience

The care of my father is exceptional. Constant updates and working together with the home, I know my dad is safe and well cared for, this, for me, is such a sense of relief. Thank you so much Botham Hall Care Home.

Reply from Paul Millar, Marketing Manager at Botham Hall Care Home

Dear Denise, many thanks for taking the time to review our home.
It is our pleasure to care for your dad and are delighted that him being with us gives you peace of mind. Your kind words are greatly appreciated and I will of course pass them on to the Botham Hall team.

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Review of
Botham Hall Care Home
from J C (Sister of Resident) published on 30 May 2023

Submitted via Website • Report

Overall Experience

The atmosphere at Botham Hall Care Home is usually peaceful (although I'm told it can be quite hectic at times!) and welcoming. The home is clean and tidy and nicely decorated. The staff are very friendly and always have time to talk to relatives if needed. Relatives meetings are held regularly where

issues (if any) are raised and future plans discussed. My sister is very happy at Botham Hall and is very well looked after. Thank you to all the staff.

Reply from Paul Millar, Marketing Manager at Botham Hall Care Home

Many thanks for taking the time to review our home. It is our privilege and pleasure to care for your sister and we are delighted that your experience is a positive one. Your kind words are greatly appreciated and I will of course pass them on to the Botham family.

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Review of
Botham Hall Care Home
from Karen E (Mother of Resident) published on 19 May 2023

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Botham Hall for several years and in all of that time she has always received excellent care from the staff. The staff are exceptional and always go beyond their duties to make sure she was happy. The care home is spotlessly clean plus the food is excellent. My mother

has recently passed away on 6th April 2023 and whilst me and all my family members were in and out of the home at all times. The members of staff could not do enough for us or my mother. In fact, three members of staff were with me when my mother passed away and I would like to say a big thank you to them all who at all times went above and beyond with the care of my mother, at that time. Thank you.

Reply from Paul Millar, Marketing Manager at Botham Hall Care Home

Dear Karen, many thanks for taking the time to review our home. We are so sorry for your loss. It was our pleasure to care for your mum and she is missed greatly by the Botham Hall family. Your kind words are greatly appreciated and I will of course share these with the team.

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Review of
Botham Hall Care Home
from Stephen I (Son of Resident) published on 13 February 2023

Submitted via Postal Card • Report

Overall Experience

My mother has been at Botham Hall since the 7th of June 2022, and it is by far the best home I have seen. She has been cared for by all the staff, and I cannot thank them enough. The best care I could have dreamed of.

Reply from Paul Millar, Marketing Manager at Botham Hall Care Home

Dear Stephen, many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the Botham Hall family.

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Care Home Owned by Marton Care Homes Ltd in West Yorkshire

Marton Care Homes Ltd Locations in West Yorkshire (1)

Marton Care Homes Ltd Reviews in West Yorkshire (77)

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