Belsize Healthcare Scotland in Angus | 1 Care Home

Review of
Bearehill Care Home
from Dasha K (Granddaughter of Resident) published on 21 August 2024

Submitted via Website • Report

Overall Experience

My gran was previously in Bearehill Care Home last year for a short period of time. Her experience was good however she recently returned to the care home this month and the difference that the manager has made to the home is exceptional. The staff are, overall, more supportive, caring and attentive

to the residents. The new current ratings prove the difference that the manager has made to Bearehill Care Home.

Reply from Celia Findlay, Home Manager at Bearehill Care Home

Dasha, thank you so much for leaving this review. It is always such a boost to my team to hear that the high standards of care they provide are being appreciated and it is our pleasure to look after your gran.

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Review of
Bearehill Care Home
from Elizabeth B (Daughter of Resident) published on 6 August 2024

Submitted via Website • Report

Overall Experience

I am very happy to leave a review for Bearehill Care Home. They have been absolutely wonderful with my mum who can be very challenging in that she never sits still and needs to be constantly 'found' and encouraged to sit down! All the staff are so caring of her and I appreciate that they like her too

- so I know that the care they give is not just part of the job. All the staff are very friendly, professional and extremely kind and caring. I am so grateful that she is in such a loving, care home and is so very well looked after. If there is a problem then I am kept notified and I appreciate this. I have to also say that the staff are caring of me and my family when we visit too - I feel like part of the Bearehill family. A huge thanks to all the staff.

Reply from Kristin Jackson-Brown, Regional Director at Bearehill Care Home

Thank you for this wonderful review, we really appreciate your feedback. It is our pleasure to look after your mum and we are delighted that you are happy with her care at Bearehill.

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Review of
Bearehill Care Home
from S K (Son of Resident) published on 31 July 2024

Submitted via Website • Report

Overall Experience

My mum was in Bearehill Care Home for respite back in 2022/2023, at this time the care home was being run by an interim manager. It was ok and lots better than the previous care home she was in.
My mum has since returned to Bearehill for more respite at the beginning of July 2024. The experience this

time is nothing short of amazing, from the first visit by the manager and assistant to my mum's home to see what needs she had. Then once she arrived. Nothing is too much trouble, you name it, the manager and staff have it covered.
Mum is really happy this time which is the main thing and we are made so welcome when we go to visit her. I would have no hesitation recommending Bearehill to anyone for their care home needs.

Reply from Celia Findlay, Home Manager at Bearehill Care Home

Thank you so much for taking the time to leave such a positive review - it is always a huge boost to myself and the team to know when we are getting it right.

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Review of
Bearehill Care Home
from Gemma K (Daughter-in-law of Resident) published on 29 July 2024

Submitted via Website • Report

Overall Experience

My mother-in-law is in for her second round of respite care. The previous one being last year. Previously, I had no complaints. The staff are lovely and work so hard. Nothing is too much. Food is wonderful and plentiful. I didn't feel they needed to improve. However, when she went back this month.

What a difference. Wow! The whole place seems to feel happier. You can usually hear laughter when you walk in. The difference being the new manager. She is fantastic. What an asset to the home. Always cheery. Takes the time to speak to her residents and their families and always has a massive smile on her face. The manager is exactly what Bearehill Care Home needed. Thank you so much.

Reply from Celia Findlay, Home Manager at Bearehill Care Home

Thank you so much for taking the time to leave such a positive review, Gemma - it's always such a huge boost to myself and the team. I am so happy and proud you can see the differences we have worked to achieve within Bearehill and I am delighted you are happy with our standard of care.

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Review of
Bearehill Care Home
from Brian P (Son of Resident) published on 15 July 2024

Submitted via Website • Report

Overall Experience

I have nothing but compliments for all the carers and nurses for all the care and attention given to my mother. She is being well looked after and cared for. I have absolutely no doubts that she is being as well looked after as she can possibly be in her current health.

Reply from Celia Findlay, Home Manager at Bearehill Care Home

Thank you for taking the time to leave a review - It is always a huge boost to my team to receive such positive feedback.

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Review of
Bearehill Care Home
from David S (Son of Resident) published on 12 July 2024

Submitted via Website • Report

Overall Experience

Really happy with all aspects of the home. Like anything else, there is always room for improvement.
Always look forward to visiting and seeing and speaking to all the lovely staff.
So happy my mum is in this care home and being well looked after.

Reply from Celia Findlay, Home Manager at Bearehill Care Home

Thank you for taking the time to leave feedback, it's always such a positive boost for my team to hear we are doing a good job.

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Review of
Bearehill Care Home
from Jennifer R (Daughter of Resident) published on 12 July 2024

Submitted via Website • Report

Overall Experience

The garden grounds are not utilised, due to the very poor condition of the road and car park.
Additionally the absence of a proper path network makes it unsafe to take residents out for a walk in the extensive gardens.
I understand there is a fundraiser in progress for a garden makeover, however

I feel a safe outdoor area is a basic necessity to encourage better health and well-being and should be inclusive to all.
Otherwise I have found the care, food, cleanliness and facilities very good and have nothing but praise for the staff, who are friendly, helpful and caring.

Reply from Celia Findlay, Home Manager at Bearehill Care Home

Hi - thank you for taking the time to leave a review it means a lot to our team to know we are all doing a good job. As you know the drive is being resurfaced today and we still have our beautiful internal garden in use which our residents take great pleasure in utilising for health and well-being. The front garden is a work in progress but we will get there and get it as amazing as it can be for our residents

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Review of
Bearehill Care Home
from Julie E (Daughter of Resident) published on 12 April 2024

Submitted via Website • Report

Overall Experience

I just wanted to take time to show my appreciation for all the staff at Bearehill Care Home who look after my dad. He has come on heaps since staying at Bearehill and it wasn’t a decision that came easy for my dad to go into care. The staff go above and beyond to support my dad and my mum stays regularly

to have lunch with him. Most recently especially with it having been my mum's 80th birthday, the staff made a special dining area for the two of them and decorated it for them both to enjoy the day. I would just like to say thank you to all for everything you do.

Reply from Celia Findlay, Home Manager at Bearehill Care Home

Julie, thank you so much for taking the time to write such a positive review. It is always a huge boost for my team to get such positive feedback. It is an absolute pleasure looking after your dad and seeing him flourish here and your mum has become a big part of our Bearehill family.

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Review of
Bearehill Care Home
from Donna A (Daughter of Resident) published on 2 April 2024

Submitted via Website • Report

Overall Experience

I went to visit my daughter overseas and my mum went into Bearehill Care Home for one month's respite. Beforehand, the whole thought of this process was very scary to me but from the moment I started the enquiry for my mum, I could not have been more reassured. We met the Care Manager who was brilliant

and came out to visit my mum in her home and filled out a comprehensive care plan to put everything in place before we even got there. The home was clean, warm, very beautiful and we were made to feel so welcome. My mum’s room was beautiful, comfortable and everything was in place to make her safe. All the staff were brilliant, all open and friendly and did everything to help my mum have the best respite break ever, I could not be more grateful. My mum loved the social aspect and enjoyed meeting other residents and her chats too with all members of the team. My mum has coeliac disease and can’t have gluten, the cook went out of her way to prepare the most delicious meals for Mum!

Reply from Celia Findlay, Home Manager at Bearehill Care Home

Thank you so much Donna for taking the time to leave a review - it always means so much to our team to get such positive feedback and I will make everyone aware of your kind comments. Thank you so much for trusting us to look after your mum, it was an absolute pleasure. She brought joy to us all.

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Review of
Bearehill Care Home
from Sean R (Son of Resident) published on 5 February 2024

Submitted via Website • Report

Overall Experience

Dad is being well looked after for his respite care.

Reply from Celia Findlay, Home Manager at Bearehill Care Home

Thank you so much for taking the time to complete this review. Looking after your dad is an absolute pleasure.

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Review of
Bearehill Care Home
from P M (Daughter of Resident) published on 18 December 2023

Submitted via Website • Report

Overall Experience

Mum has now been in Bearehill just over a year past October. I have found all Bearehill staff fantastic with Mum in their different roles. I feel Mum is happy and content when we visit. Well cared for by all and all staff take that little bit of time with Mum. Would not change a thing appreciate the

whole team for their hard work and care. Thank you all.

Reply from Celia Findlay, Home Manager at Bearehill Care Home

Thank you for taking the time to leave a review, it's always a boost for the team to hear positive feedback. Your mum is an absolute joy to look after and I am so glad she is so happy and settled here.

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Review of
Bearehill Care Home
from C M (Daughter of Resident) published on 2 October 2023

Submitted via Postal Card • Report

Overall Experience

Mum was a resident at Bearehill Care Home, where the care, attention and kindness given to her by all the friendly and dedicated staff was exceptional. Bearehill was always clean and tidy, with plenty of activities going on. Everyone was so friendly and helpful, and nothing was too much bother. They

always had time to talk and answer any questions.

Reply from Kristin Jackson-Brown, Regional Director at Bearehill Care Home

Thank you for the wonderful review. We are very pleased that you found the care of your Mum to be exceptional. We will share your review with the team, and the positive feedback is very much appreciated by us all.

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Review of
Bearehill Care Home
from Lynda M (Daughter of Resident) published on 20 September 2023

Submitted via Website • Report

Overall Experience

My mum has been in Bearehill Care Home since December and myself and my family are delighted with the care and attention she is receiving. It is a great comfort to me to go to bed at night knowing she has excellent carers Well done everyone.

Reply from Margaret Ann Gavin, Home Manager at Bearehill Care Home

Thank you for reviewing Bearehill care home, I appreciate your time and will ensure I pass on the positive comments to our staff. It is lovely to hear that we make a difference to our families as well as our residents.

Thank you.

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Review of
Bearehill Care Home
from R S (Daughter of Resident) published on 7 July 2023

Submitted via Website • Report

Overall Experience

Mum initially entered Bearehill Care Home for respite care but has now become a permanent resident.
Mum has settled in really well and is happy in her new surroundings.
There is a lovely, caring atmosphere in the home which is due to the staff who work hard to ensure the residents are very well

looked after and cared for with empathy and understanding.
We, as a family, have been made to feel very welcome every time we visit and it gives us great peace of mind knowing that Mum is being cared for by such a wonderful team.

Reply from Margaret Ann Gavin, Interim Care Home Manager at Bearehill Care Home

Thank you so much for taking the time to write a review about the care provided at Bearehill Care Home. We appreciate all feedback as it supports us to improve and continually learn. The staff will be happy to know that their kindness and caring are acknowledged.

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Review of
Bearehill Care Home
from Susan R (Daughter of Resident) published on 13 May 2023

Submitted via Website • Report

Overall Experience

My dad was a resident here for 3 months before returning home and I was very impressed with his care. The staff, every one of them, is so caring, friendly, cheerful, chatty, helpful and of course professional. Nothing is too much bother. The place has a lovely welcoming feel to it. I feel that wonderful

care is the most important aspect of a care home and the staff at Bearehill Care Home certainly fulfil that criteria and more.
The management team are very approachable and they and the nursing staff are happy to take time to answer your questions.
I wouldn’t hesitate to recommend Bearehill.

Reply from Margaret Ann Gavin, Home Manager at Bearehill Care Home

Thank you very much for taking the time to review Bearehill Care Home. We appreciate your time and I will be sure to let the staff know of your positive comments.

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Review of
Bearehill Care Home
from Gavin L (Son of Resident) published on 8 May 2023

Submitted via Postal Card • Report

Overall Experience

We, as a family, are generally happy with the care our parents are receiving at Bearehill Care Home. Any issues we did have, have been dealt with. More importantly, Mum is happy to be staying there.

Reply from Richard Lake, Home Manager at Bearehill Care Home

Thank you so much for taking the time to write a review about the care provided at Bearehill Care Home. We appreciate all feedback as it supports us to improve and continually learn.
Interim care home manager.

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Review of
Bearehill Care Home
from George S (Son of Resident) published on 28 February 2023

Submitted via Postal Card • Report

Overall Experience

The staff are friendly and polite and very helpful.

Reply from Richard Lake, Home Manager at Bearehill Care Home

I will ensure the team are aware of this lovely review, thank you so much for spending the time to complete it.

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Review of
Bearehill Care Home
from V K (Niece of Resident) published on 24 February 2023

Submitted via Website • Report

Overall Experience

Visited a very special relative in the care home for a few months and the staff and whole experience was so homely and welcoming. This care home is second to none and a huge credit to the devoted staff. Thank you.

Reply from Richard Lake, Home Manager at Bearehill Care Home

What a lovely review I will ensure I pass on your thanks to the team.

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Review of
Bearehill Care Home
from Isobel M (Mother of Resident) published on 22 February 2023

Submitted via Postal Card • Report

Overall Experience

Bearehill is a very good care home. I have no worries about the staff and their care for my relative. They are all very helpful. Room is always tidy and clean and very warm.

Reply from Richard Lake, Home Manager at Bearehill Care Home

Thank you for taking the time to review our home, I am delighted you are happy with the care.

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Review of
Bearehill Care Home
from Jackie D (Sister of Resident) published on 22 February 2023

Submitted via Postal Card • Report

Overall Experience

I have found Bearehill to be excellent as a care home. Staff are very helpful at all times. Carers and nursing staff have been good at dealing with any problems. Management is always very helpful. The chefs at the home have been very accommodating with diet issues. Rooms are always clean and warm.

Reply from Richard Lake, Home Manager at Bearehill Care Home

Thanks, Jackie it's an honour to look after your loved one, we are very proud of Bearehill, I will ensure I pass on your kind words to the staff.

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