Belsize Healthcare Scotland in Ayrshire | 2 Care Homes

Review of
Hallhouse Care Home
from A B (Daughter of Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience

Since moving to Hallhouse Care Home my dad's physical and emotional health has turned around significantly.
He came to the care home from hospital and needed a zimmer to walk. He also was very depressed and lonely.
The staff have embraced him and his needs to such a high standard. He now does yoga

every Monday and takes part in all the activities and has made friends for the first time in years. He has attended social clubs, event days, boat trips and the residents go out regularly for afternoon tea and much more. He also loves the afternoon cake and coffee trolley and the tuck shop that has been introduced.
If any issues have arose, the staff have resolved them quickly. For instance when I was concerned that he was losing weight a food and fluid diary was promptly put in place and my dad given more encouragement at meal times.
We, as a family, have got the old dad back that we thought had been lost for good and we can't
thank the staff at Hallhouse enough.

Reply from Carol Barr, Manager at Hallhouse Care Home

Thank you so much for your lovely comments, I will ensure to pass on your feedback to the staff team. Thank you for taking the time to complete the review, it's very much appreciated.
Kind Regards

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Review of
Hallhouse Care Home
from Linda K (Daughter of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience

Having previously had my father-in-law as a resident in Hallhouse (2023). I knew I wanted the same standard of care for my mum when a few months ago we had to make the decision to move her to a care home.
She herself rates it 5 stars plus, and she or I have no concerns whatsoever, the place is spotless,

has a very welcoming feeling, staff can't do enough for the residents.
My mum did worry a wee bit about going into the unknown (normal emotion, even in a younger person) but this place has turned her life around she is so happy, loves being kept busy with activities and outings, and loads of people to talk too, and the meals always look and smell lovely and my mum reports that it's always delicious.
We as a family, would highly recommend Hallhouse Care Home.

Reply from Lindsay McCulloch, Regional Director at Hallhouse Care Home

Thank you for taking the time to review Hallhouse and for your lovely comments. I will make sure this is shared with the team at Hillhouse.

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Review of
Hallhouse Care Home
from James F (Husband of Resident) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience

Hallhouse Care Home at Fenwick is a wonderful place. I am very glad I have chosen it for my wife. All the staff are wonderful, from administration, nursing, caring, kitchen and last but not least, the housekeeping and cleaning staff, I could not speak any more highly of them all. The patience, compassion

and love they show and give my wife and all other residents are just great. I am ever so pleased my wife is in their care.

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Review of
Hallhouse Care Home
from Liz B (Wife of Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience

The last year has been extremely traumatic for our family due to the steep and sudden decline in my husband's health. He came to Hallhouse in February after 4.5 months in hospital and has adjusted well. From the housekeeping staff to higher management, the care, respect and support afforded to both

of us has been second to none. The staff are friendly and approachable and are quick to resolve any issues or concerns. My husband is a relatively young man, his behaviour at times can be challenging but everyone has got to know him and gently cajole him into a better way of thinking which really gives me the reassurance and peace of mind I need when I can't be with him.

Reply from Carol Barr, Manager at Hallhouse Care Home

Thank you for your kind review. I will pass on to the team as a whole. kind regards Carol

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Review of
Queens View Harbour Care Home
from Frances H (Niece of Resident) published on 27 August 2024

Submitted via Website • Report

Overall Experience

It has taken 2 days to think about what to write but on behalf of my 2 sisters and myself, we can't thank the whole staff from cleaners to carers enough for the love, care and attention that was given to her to help her settle in. The activity co-ordinators who took her in hand to make her feel included,

the hairdresser who kindly kept her looking lovely including her nails, the chefs who catered for meals and mostly the carers who went above and beyond. Being so far away (almost 500 miles) and with a husband with Parkinson's and dementia, visiting was restricted to 2 visits a year but phone calls almost every evening. She was in such a state when we arrived 2 years ago and Queens View taking her in at such short notice was a real lifeline. You all, each and every one, deserve a medal. We are coming up in September, it was already booked and will call in to visit if permitted. Thank you thank you thank you.

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Review of
Hallhouse Care Home
from M H (Daughter of Resident) published on 2 July 2024

Submitted via Postal Card • Report

Overall Experience

I am very happy with the staff, they are excellent caregivers. The rooms are nice and well-presented. There are plenty of activities to keep the residents busy.

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Review of
Hallhouse Care Home
from David T (Son of Resident) published on 15 February 2024

Submitted via Website • Report

Overall Experience

Staff are always happy to discuss any problems or issues and are always resolved very quickly. Good informal inclusive atmosphere. All staff have very good engagement with residents. A regular meeting takes place with management and residents, where all are encouraged to raise any points on their mind.

Nice peaceful setting too.

Reply from Carol Barr, Manager at Hallhouse Care Home

Thank you for taking the time to write a review of our services here at Hallhouse Care Home. I will share your review with the team. Thank you, Carol Barr

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Review of
Queens View Harbour Care Home
from Claire M (Niece of Resident) published on 5 February 2024

Submitted via Website • Report

Overall Experience

I have been in many homes over the last 10 years and have seen many different standards. Queens View Harbour Care Home surpasses anything I have experienced and would be the level of care I would want for myself and any loved one.
The staff get to know the residents individually allowing them to meet

personal needs are the heart and soul of the facility. They are compassionate, knowledgeable, and dedicated to providing the best possible care to each resident. Moreover, the staff go above and beyond to make each resident feel safe and supported.
One aspect which does stand out is the range of activities and entertainment provided. There is always a calendar full of engaging and stimulating events. The staff encourage participation and ensures that residents feel included and valued.
Overall, my experience is that my aunt is experiencing exceptional care in a 5-star establishment. The care, comfort, and sense of community provided by the staff are outstanding. I would highly recommend.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you, Claire, for taking the time to review our services here at Queens View Harbour. We have a really hard-working team here who thrive to maintain excellent standards of care. Kindest Regards.

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Review of
Queens View Harbour Care Home
from Catherine W (Friend of Resident) published on 30 January 2024

Submitted via Website • Report

Overall Experience

This care home and the staff are amazing! The carers are so good with all the residents and it is obvious that they really care about them treating them with so much respect.
I visit my friend regularly and always find the staff very friendly.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you for taking the time to review our care home. We really have a great team at Queens View Harbour, I will personally share your review with the extended team. Thank you Michelle Sommerville

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Review of
Queens View Harbour Care Home
from F S (Sister-in-law of Resident) published on 26 January 2024

Submitted via Website • Report

Overall Experience

This a beautiful care home. Staff are always very attentive and helpful. My sister-in-law/ friend is very well cared for and there are plenty of activities for her to participate in and lovely gardens to sit in when the weather is fine

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you for taking the time to review Queens View Harbour. I agree Queens View Harbour has a beautiful garden and our residents really enjoy keeping it looking great. Kindest Regards Michelle Sommerville

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Review of
Queens View Harbour Care Home
from Ian P (Friend of Resident) published on 24 January 2024

Submitted via Website • Report

Overall Experience

My friend has been a resident of the Queens View Care home for 12 months.
Her health and well-being have been maintained and improved over this period with professional care and personal management.
The standard of the facilities is superb and cleverly designed to produce an atmosphere where the residents

can settle into and enjoy the carefully managed community.
Relatives and friends are encouraged to take part in the many and varied entertainment and learning programmes each day of the week.
The philosophy of making The Queens the residents “New Home” is well appreciated by all involved.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you for taking the time to review Queens View Harbour. It is always our intention to provide the best care and outcomes we can for all our residents. I will personally share your review with our extended team. Kindest regards Michelle Sommerville.

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Review of
Queens View Harbour Care Home
from S D (Friend of Resident) published on 24 January 2024

Submitted via Website • Report

Overall Experience

Have visited many care homes over the years and I have found Queens View to be the best, not only in decor but the atmosphere is good as the staff are very friendly and attentive. Over Xmas, there were lots of activities going on every day to make it as nice as possible for the residents. The staff

try very hard to make life enjoyable. Hair is always done and nails are beautifully painted.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you very much for your review of QVH. It's extremely important to the team here, that everyone has the opportunity to look and feel their best. Thank you for taking the time to share your experiences, I will be sure to share your review with the extended team. Kindest regards Michelle Sommerville

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Review of
Queens View Harbour Care Home
from Janice P (Sister of Resident) published on 19 January 2024

Submitted via Website • Report

Overall Experience

My sister has been in a care home for ten years. I cannot praise Queens View Care home enough.
The surroundings, staff, care and love each individual receives are outstanding.
Well done to you all, as you go above and beyond.
From a sister.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you for kind words. I will be sure to share your review with the full team. It's always our pleasure to provide excellent care standards. Kindest Regards Michelle Sommerville

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Review of
Queens View Harbour Care Home
from Alison B (Daughter of Resident) published on 30 November 2023

Submitted via Website • Report

Overall Experience

Someone said to me about searching for a care home for mum, "You'll know when it's the right one!" After looking at many locally with my sister for mum (who had no desire to be in a care home, similar to many parents of her generation), that's exactly how it was with Queens View Harbour Care Home when

we first visited in May '23. Mum became a resident in mid August and has settled better than any of us expected, and we have to say a huge thank you to the management and team at QVH for this. Mum looks happier than we have seen in years, she has companionship, stimulating activities and much improved nutrition, which wasn't able to be provided in a home setting. As my sister and I live abroad it was important for us to have a home for mum where we knew she could be cared for with compassion and dignity, considering her condition and we would have good and prompt communication as needed, and so far so good.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you for taking the time to review your experience at Queens View Harbour Care Home. We always ensure that both new residents and families are supported well during the transition. It's a very big step and I am happy to agree that your Mother is very happy here. Kindest Regards

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Review of
Hallhouse Care Home
from M S (Sister-in-law of Resident) published on 26 July 2023

Submitted via Postal Card • Report

Overall Experience

Lovely open-air lounge for the residents. The staff always welcoming and willing to address issues or queries. Regular activities to entertain residents and encourage participation. Residents are treated with care and dignity.

Reply from Carol Barr, Manager at Hallhouse Care Home

Thank you for your kind review and comments, I will pass this on to the team.
kind regards, Carol.

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Review of
Queens View Harbour Care Home
from Colette W (Daughter of Resident) published on 12 July 2023

Submitted via Website • Report

Overall Experience

I would like to thank the management and staff for providing incredible respite care for our father. Queens View Harbour Care Home is very well appointed with a full range of stimulating activities and it was particularly entertaining over the festive period. The staff are warm and caring and generally

create a wonderful environment. Thank you once more.

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Review of
Queens View Harbour Care Home
from Linda F (Sister of Resident) published on 28 June 2023

Submitted via Website • Report

Overall Experience

I cannot praise the whole team at Queens View Harbour Care Home highly enough. My sister has been resident there for 9 months now and has displayed some “challenging” behaviours which everyone is trying so hard to deal with. In addition there has been swallowing issues for my sister and the effort they

have gone to to increase her nourishment is second to none. The senior staff and management are always there and visible to us. The care attendants, housekeeping team and reception staff are so welcoming. Catering staff also deserve praise too. Thank you everyone.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Hi Linda, thank you for taking the time to share your comments with us. We really appreciate it. I will share your comments with the full team. Kindest regards,
Care Home Manager.

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Review of
Queens View Harbour Care Home
from Beverley C (Daughter of Resident) published on 13 June 2023

Submitted via Website • Report

Overall Experience

Mum’s 91st birthday was this month and the staff helped organise a fantastic family event. The manager made it all happen and the staff went over and beyond, as usual. The kitchen staff did an amazing afternoon tea and special birthday cake and the reception and entertainment staff were so helpful,

decorating the room and helping it all run smoothly. All the staff made Mum’s day so special. Mum had a brilliant time and we are just so appreciative of the care they give.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Hi Beverley, thank you so much for your kind words. Birthdays are really special occasions and we always try to ensure that everything runs well. Our priority is to ensure that everyone has a fabulous time.
Kindest regards
Care home manager.

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Review of
Hallhouse Care Home
from L K (Daughter-in-law of Resident) published on 11 May 2023

Submitted via Website • Report

Overall Experience

We continue to be very happy with the service and level of care provided to our relative. The staff are kind and jolly with the residents and recent permanent additions to the staff have improved the service. The home is clean, warm and comfortable. Nurses have a good knowledge of the care required

by residents. There are plenty of opportunities for residents’ participation in activities. Communication with families and links with the wider community is improved. The manager has plans to improve the environment and facilities and has shared these at a group meeting for relatives. The home is showing an awareness of continuing improvement. We feel confident that our relative has good care at Hallhouse Care Home.

Reply from Carol Barr, Manager at Hallhouse Care Home

Thank you for taking the time to submit a review. We appreciate your kind comments on the areas we are doing well and what areas we need to keep working on.
kind regards
Carol

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Review of
Queens View Harbour Care Home
from J W (Daughter of Resident) published on 18 March 2023

Submitted via Website • Report

Overall Experience

Our mother has now been in residence for a year. Administration staff and care staff have been superb. Mum is quite frail but can be funny and feisty and seems held in affection. She has had severe back pain over the past few months and the level of care from each member of staff has been nothing short

of outstanding. Not only have they been supportive with our mother, they have given my sister and myself a lot of time, discussing how best to look after her and update us on any changes no matter how small. Knowing that Mum is looked after so well, night and day, is of great comfort to us.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Dear Jan, thank you for taking the time to share your experiences of Queens View Harbour. We really appreciate the feedback. I will be sure to share your comments with the team. Kindest Regards, Care Home Manager.

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Care Homes Owned by Belsize Healthcare Scotland in Ayrshire

Belsize Healthcare Scotland Locations in Ayrshire (2)

Belsize Healthcare Scotland Reviews in Ayrshire (149)

Hallhouse Care Home

Hallhouse Care Home

Hallhouse Care Home

Hallhouse Care Home

Queens View Harbour Care Home

Hallhouse Care Home

Hallhouse Care Home

Queens View Harbour Care Home

Queens View Harbour Care Home

Queens View Harbour Care Home

Queens View Harbour Care Home

Queens View Harbour Care Home

Queens View Harbour Care Home

Queens View Harbour Care Home

Hallhouse Care Home

Queens View Harbour Care Home

Queens View Harbour Care Home

Queens View Harbour Care Home

Hallhouse Care Home

Queens View Harbour Care Home

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