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Care Home Owned by Belsize Healthcare Scotland in Dunbartonshire

9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Belsize Healthcare Scotland in Dunbartonshire

Only the locations & reviews in Dunbartonshire for Belsize Healthcare Scotland are showing below.

View the details of all 16 locations (with 829 reviews) owned by Belsize Healthcare Scotland

Belsize Healthcare Scotland Locations in Dunbartonshire (1)

 

1 Care Home owned by Belsize Healthcare Scotland in Dunbartonshire

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Buchanan Lodge Care Home

1 Grampian Way, Bearsden, Glasgow G61 4SP 

9.7 59 reviews
"I am very pleased with the care provided by Buchanan Lodge Care Home. All aspects of my husband's many care needs are fully met and a…"   Read all 59 reviews
Location Type Care Home

Buchanan Lodge Care Home, providing residential, nursing, dementia and respite care aims to enable each resident to make the most of every day by offering an active and friendly environment. Located in Bearsden, Glasgow, the building was originally… Read more about Buchanan Lodge Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 38 Rooms from £1,300 / week

Belsize Healthcare Scotland Reviews in Dunbartonshire (59)

9.8
Belsize Healthcare Scotland has a Group Review Score of 9.8 (9.774) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Belsize Healthcare Scotland must have a Review Score.

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Review of

Buchanan Lodge Care Home

from Pauline R (Wife of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care provided by Buchanan Lodge Care Home.
All aspects of my husband's many care needs are fully met and a regime of care has improved his mental state. The staff (all) are always pleasant and his room spotless.
It is reassuring that such good care is being delivered to
a very high standard. Thank you.

Reply from Margaret Carroll, Manager at Buchanan Lodge Care Home

Thank you very much for your kind review, your compliments are very much appreciated by myself and the staff. Kind regards, Margaret.


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Review of

Buchanan Lodge Care Home

from M G (Daughter of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care and attention my mother receives from all staff. The amount and selection of activities is super and the activity coordinators are very in tune with who can participate and will enjoy each one.
Christmas saw a full and varied programme of events and staff made sure everyone
enjoyed the season.

Reply from Margaret Carroll, Manager at Buchanan Lodge Care Home

Thank you very much for your kind feedback, we are delighted how well your mum has settled and enjoys staying here. I will share this with all staff who will be delighted. Thanks, Margaret.


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Review of

Buchanan Lodge Care Home

from Lorna M (Niece of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has flourished in Buchanan Lodge Care Home, the staff are excellent and the environment welcoming and stimulating. The residents are given ample opportunity to engage in activities and outings.

Reply from Margaret Carroll, Manager at Buchanan Lodge Care Home

Thank you very much for your kind review, Lorna, we are delighted at how well your aunt has settled. I will share this with staff who will appreciate such positive feedback. Thanks, Margaret.


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Review of

Buchanan Lodge Care Home

from Kenneth S (Friend of Resident) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been a regular visitor during my friend's stay, I have always been impressed by the care and attention given to my friend. The staff are always very attentive and caring and appear to go out of their way to ensure the well-being and happiness of the residents are uppermost in their priorities.

Reply from Margaret Carroll, Manager at Buchanan Lodge Care Home

Thank you very much for your kind review, we will share this with the staff team who greatly appreciate your feedback. Kind regards, Margaret.


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Review of

Buchanan Lodge Care Home

from Homan V (Son of Resident) published on 5 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the overall experience to date. The move process went nice and smooth and the staff have been friendly and caring from the first day. The home is well located and my father's room is warm and clean with en-suite facility. The communal areas are well lit and clean and the carers have
been very accommodating to my father's needs. The whole family is delighted and grateful.

Reply from Margaret Carroll, Manager at Buchanan Lodge Care Home

Hi Homan, thanks very much for your feedback, I will share this with the team. We are delighted how well your dad is settling in. Kind regards, Margaret.


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Review of

Buchanan Lodge Care Home

from Stephen C (Son of Resident) published on 5 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mother regularly. Any questions I have in relation to my mother's care are always, without exception, answered promptly. The carers, nurses and other staff are considerate and understanding when they are looking after my mother. All things considered, I am pleased with the care my mother
receives. Thanks to all the staff.

Reply from Alan Twigg, Regional Manager at Buchanan Lodge Care Home

Thank you for the review. It's great to hear that you find our staff considerate and understanding. It's our pleasure to support your mother at Buchanan Lodge Care Home. We will pass on your feedback to the staff.


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Review of

Buchanan Lodge Care Home

from Archie D (Next of Kin) published on 17 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative is well cared for in every way. She is happy and engages with staff and fellow residents. His personal preferences are always taken into account. We have peace of mind knowing she is safe.

Reply from Margaret Carroll, Manager at Buchanan Lodge Care Home

Hi Archie, thank you for your feedback, we are delighted at the progress your relative has made, settling and enjoying the activity programme. I will share this feedback with the staff who will all appreciate it. Kind regards, Margaret.


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Review of

Buchanan Lodge Care Home

from E D (Daughter of Resident) published on 23 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in the care home for a year now. She has always been bright and happy in mood when visiting her. The personal care she receives is very good she always appears clean, hair and nails are always attended to clothes are clean and appropriate. You can see her smiling when she
recognises staff who attend to her. Staff are very professional and seem happy to be working at Buchanan Lodge. So this in itself makes you feel safe leaving your loved one there. I've also noticed that the domestic staff acknowledge clients and visitors, which is also reassuring. On the medical side, the care is also good. My mum has got some ongoing health issues and these have been addressed by the home. On the downside, I feel the home is far too hot in the summer months. When visiting it can be noisy at times and there is nowhere to sit unless it's in Mum's room. If another room was available that would be good, also I feel a sensory room would be welcomed by many clients.

Reply from Margaret Carroll, Manager at Buchanan Lodge Care Home

Thank you for your kind review, which is much appreciated. I will share it with staff, who will be delighted and will take on board your points raised
Thanks.


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Review of

Buchanan Lodge Care Home

from Stuart Y (Son of Resident) published on 3 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Buchanan Lodge Care Home since 2016. The care and accommodation is first-rate. My mother is very well looked after and all staff are friendly and caring. I would highly recommend Buchanan Lodge.

Reply from Margaret Carroll, Manager at Buchanan Lodge Care Home

Thank you very much for your kind words, I will feedback to our staff who will appreciate this too.
Kind regards.
Margaret.


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Review of

Buchanan Lodge Care Home

from H Y (Daughter of Resident) published on 3 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to the care home just under a year ago. We are delighted with the standard of care and support that is given to my mother at Buchanan Lodge Care Home. The staff team are friendly, caring and supportive. The ethos of the home is exceptional making it feel homely and welcoming.
A huge positive of the home are the wide range of activities and varied calendar of events that they put on throughout the year for both residents and relatives. They put a great deal of hard work and effort into this. The addition of the vintage tearoom is wonderful and allows larger groups of family and friends to meet with residents in an attractive space. With regard to my relative's health and wellbeing, the home also provides access to a wide range of agencies. We hope the good work continues.

Reply from Margaret Carroll, Manager at Buchanan Lodge Care Home

Hi, thank you very much for your kind review, I will share this with staff team who will also appreciate this.
Kind Regards.


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Review of

Buchanan Lodge Care Home

from Moira N (Cousin of Resident) published on 1 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin is now into her second year as a resident of Buchanan Lodge and I can’t thank them enough for all they do. I am currently recovering from a month in hospital with a long recovery ahead of me so I can’t visit. The newsletter has just landed in my inbox and to see all the happy smiling faces
has given me a huge lift. I know my relative is as happy as it is possible to be, given her condition and I am so thankful. The Coronation celebrations look amazing and I’m already looking forward to the photos in next month's newsletter. Keep up the good work.

Reply from Margaret Carroll, Home Manager at Buchanan Lodge Care Home

Thank you for your kind words and feedback, I will pass this on to the team. I am delighted you are enjoying reading the news letter. It's our pleasure to support your cousin at Buchanan Lodge Care Home.


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Review of

Buchanan Lodge Care Home

from Jackie G (Daughter of Resident) published on 17 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is so happy and it is great to see she has put weight on with the lovely food she is having. The staff are lovely and great she gets involved in activities, which she really enjoys. The activities over the Christmas period were fabulous and great that families were encouraged to be involved.
Thank you for your care. I know it can be very demanding.

Reply from Margaret Carroll, Manager at Buchanan Lodge Care Home

Thanks for your lovely review, Jackie. It's good to see your mum doing so well and also good to see family and friends joining their loved ones again in the care home at these special times.
I will share this with staff who will be delighted to know that their hard work and efforts are appreciated.


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Review of

Buchanan Lodge Care Home

from P M (Daughter of Resident) published on 18 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say that Buchanan Lodge Care Home and all the staff, have been exceptional to my mother and the standard of care has been first class. I would highly recommend to any relatives for their loved ones to come and see for themselves, the excellent level of care, that they will receive from
the staff and management at Buchanan Lodge.

Reply from Margaret Carroll, Manager at Buchanan Lodge Care Home

Hi Patricia, thanks for your lovely feedback, I will share this with all staff, I know they will be delighted. Take care.


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Review of

Buchanan Lodge Care Home

from J H (Husband of Resident) published on 20 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoy the friendly staff, that ensures visits are relaxed and less of an ordeal than they could be. I am convinced that my wife is fortunate to be in Buchanan Lodge, as I certainly am.

Reply from Kathleen Glasgow, Home Manager at Buchanan Lodge Care Home

Hello, thank you for your kind words and review. I am glad that you are finding the visiting more relaxed and enjoyable. I will pass on the feedback to the staff.


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Review of

Buchanan Lodge Care Home

from M G (Resident) assisted by family/friend published on 3 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy. Wouldn't want to go anywhere else. Thank you.

Reply from Kathleen Glasgow, Manager at Buchanan Lodge Care Home

Thank you so much for your nice comments. We all love looking after you. I am so glad you are happy living with all our other residents at Buchanan Lodge.


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Review of

Buchanan Lodge Care Home

from Lesley J (Daughter of Resident) published on 25 April 2022

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well looked after, happy and safe, which is a reflection of the great team at Buchanan Lodge and the caring and committed staff. The activities coordinators do a fantastic job and everyone I've dealt with is always quick to listen, ready to help and to address anything that comes up. We are really
happy with Mum's care.

Reply from Kathleen Glasgow, Manager at Buchanan Lodge Care Home

Thank you very much for your kind words. As the new manager, I can see on a daily basis the great work that the team do to ensure that our residents receive the best care. We are always here to listen and help.


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Review of

Buchanan Lodge Care Home

from K G (Granddaughter of Resident) published on 20 April 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It gives me great peace knowing my grandmother is being cared for at Buchanan Lodge. The staff are warm, welcoming, and so friendly. I love seeing all the updates and photos of all the great activities they put on for the residents. Thank you to all the staff.

Reply from Kathleen Glasgow, Manager at Buchanan Lodge Care Home

Thank you so much for your kind comments. As the new manager of Buchanan Lodge, I can see what a wonderful team I have joined. They do an amazing job every day to make every moment count for our residents.


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Review of

Buchanan Lodge Care Home

from Sheena C (Daughter of Resident) published on 29 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are incredible and do everything with a smile. Mum is relaxed and happy. Her room is small but quiet - although it could do with brightening up, as could the outside of the building. Overall, we are very happy with Mum care.

Reply from Lorrie Milne, Manager at Buchanan Lodge Care Home

Thank you for your review. We have a redecoration programme in place and always welcome residents and relatives input into our interior designs.


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Review of

Buchanan Lodge Care Home

from Martin R (Son of Resident) published on 22 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been very well looked after by the staff, particularly considering the Coronavirus restrictions. Three carers deserve special mention, but all the staff have been kind and helpful.

Reply from Lorrie Milne, Manager at Buchanan Lodge Care Home

The care team take great pride in their role to ensure the very best care of the residents.


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Review of

Buchanan Lodge Care Home

from D K (Daughter of Resident) published on 18 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Buchanan Lodge has a great team throughout - Activities coordinators, kitchen, laundry, carers, nurses and management.
It is very important to me and the family to have the best care and companionship for our loved ones. The past year or so has not been easy for any of us but the whole team kept going
and are still doing a great job.

Reply from Lorrie Milne, Manager at Buchanan Lodge Care Home

Thank you so much for the lovely review, the team worked hard to ensure with the help of the IPads and phone calls that the residents maintained contact with their families.


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Awards / Recognitions (3)

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