Belsize Healthcare Scotland in Glasgow City | 1 Care Home

Review of
Buchanan House Care Home
from David C (Son of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

Cannot fault this care home in any way. Excellent facilities and programme of activities to keep residents entertained but also not forced on them to participate. Rooms are well-equipped, staff are friendly and attentive and residents are provided with a variety of meals.

Reply from Kathleen Glasgow, Manager at Buchanan House Care Home

Thank you for your kind words. Caring for our residents is such a privilege and we aim to offer the very best service. All feedback is welcomed, especially when it's so positive - I will pass this on to the team.

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Review of
Buchanan House Care Home
from Mark H (Son of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

My father moved in to Buchanan House Care Home in November this year, after suffering a major stroke. The care home is located well for us, as we live in the local area. Since moving my father in, the staff have made the transition so smoothly. The staff are amazing at what the do, two staff members

who are the activities coordinators, are really well suited for the job, and the fun they put into everything, is so good to see. The food is fantastic, freshly cooked. The team are overall fantastic, nothing is a an issue, and they work very hard, and make a lovely home environment for all. Thank you.

Reply from Kathleen Glasgow, Manager at Buchanan House Care Home

Thank you so much for your kind words. It's great when residents settle into life in Buchanan House easily - we take great pride in our home so it's lovely to hear your compliments, which I will happily pass on to the staff.

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Review of
Buchanan House Care Home
from Donald A (Brother of Resident) published on 4 September 2024

Submitted via Postal Card • Report

Overall Experience

My brother requires quite extensive physical and emotional support due to his conditions and I feel that he gets this very well within the care home and the back-up medical facilities.
The staff are always very helpful and polite.

Reply from Kathleen Glasgow, manager at Buchanan House Care Home

Thank you for taking the time to review us - it's very much appreciated.

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Review of
Buchanan House Care Home
from J K (Brother of Resident) published on 2 September 2024

Submitted via Postal Card • Report

Overall Experience

Very happy with everything.

Reply from Kathleen Glasgow, manager at Buchanan House Care Home

Thank you for taking the time to review us - it's very much appreciated.

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Review of
Buchanan House Care Home
from Audrey W (Daughter of Resident) published on 23 August 2024

Submitted via Postal Card • Report

Overall Experience

I have been very impressed by the care given to my dad since he entered Buchanan House Care Home. All members of staff have been friendly and considerate and have looked after my dad with kindness and professionalism. They have listened supportively to any suggestions I have made and have acted promptly

to support me with any request. I feel relieved that we made the decision to transfer my dad's care to Buchanan House and feel confident that his needs will continue to be met compassionately while he remains within this care home.

Reply from Kathleen Glasgow, Home Manger at Buchanan House Care Home

Thank you, Audrey, for your lovely review and kind words. I will make sure all the staff are informed. Your father has settled in amazingly well. He appears happy and content and overall his quality of life has improved greatly. He greets me with a smile every morning, which makes my day. All feedback from families and residents is always welcome to ensure any concerns or suggestions are addressed immediately. This helps the service to grow and improve. I hope you and your family continue to feel supported and that your father feels comfortable, safe and happy living in Buchanan House.

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Review of
Buchanan House Care Home
from David S (Son of Resident) published on 16 August 2024

Submitted via Website • Report

Overall Experience

My mum was an emergency admission after a rapid deterioration of her health. Buchanan House staff were very helpful in the administration of her admission and came out to visit her in her flat.
The home was very welcoming and always seemed clean and well organised, and the staff have been excellent

in settling Mum in. Every time we visit, Mum is never sitting in her room by herself. We have seen a marked improvement in her speech, which we think is due to the constant stimulation. The lounge/TV area is never over-busy or overwhelming and feels quite homely. It's good for visiting, and there is a private separate area if required for visits. Mum seems well looked after, the food seems good, and the staff are very friendly. Already she has had her hair and nails done twice and taken part in several activities, including a visit to the transport museum. The main thing for us is that she is now safe, especially at night, and there seems to be plenty of staff about to keep an eye on her.

Reply from Kathleen Glasgow, Home Manger at Buchanan House Care Home

Thank you so much for your review and kind words. I will pass this on to the staff. Your mum seems to be settling in well and enjoying the company and participating in the activities. We welcome all feedback. This allows us to address any issues promptly and improve the service our residents receive. We hope you, your mum and your family continue to feel supported and are happy with care.

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Review of
Buchanan House Care Home
from William G (Friend of Resident) published on 12 August 2024

Submitted via Website • Report

Overall Experience

Staff are all very friendly and caring towards myself and the resident I take out every week he seems very happy and extremely content with the service that is provided, I have spoken to several residents who seem to be very happy in Buchanan House.

Reply from Kathleen Glasgow, Home Manger at Buchanan House Care Home

Thank you for your kind words and review. We welcome family and friends involvement to help maintain community links and with any form of social stimulation. Our resident responds so positively when you and your friends come to take him out. He always comes back with a smile on his face. Thank you for all you do.

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Review of
Buchanan House Care Home
from John M (Friend of Resident) published on 12 August 2024

Submitted via Website • Report

Overall Experience

We pick a resident up once a week to take him out for lunch. Before picking him up, we phone Buchanan House to ensure that he's fit to go out. The manager and staff are all very pleasant, professional and helpful to deal with. I can't praise them enough.

Reply from Kathleen Glasgow, Home Manger at Buchanan House Care Home

Thank you very much for your kind words. I will pass this on to all the staff. It is lovely to see our resident's friends still coming to visit them and taking them out for a few hours. They really look forward to these special times. The team work hard to ensure there is a varied activity programme to help with social stimulation and community links. We always welcome family and friends' involvement.

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Review of
Buchanan House Care Home
from Shona C (Niece of Resident) published on 8 August 2024

Submitted via Website • Report

Overall Experience

All the staff have been great, very welcoming to my aunt. Recently attended a cocktail evening, great singer. My aunt has settled in quicker than I thought she would have. Always lots of staff happy to assist.

Reply from Kathleen Glasgow, Home Manger at Buchanan House Care Home

Thank you, Shona, for your kind words. Happy Mum is settling in. We do enjoy a party and have several themed events coming up. We do our best to keep our residents entertained and the staff are great at taking part and having fun. Thank you again for your review.

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Review of
Buchanan House Care Home
from G M (Daughter of Resident) published on 29 July 2024

Submitted via Website • Report

Overall Experience

Excellent care home. My mother's now been at Buchanan House for over 2 years. Excellent activities team who all give 100% every day. Carers are wonderful and treat my mother as one of their own. Always kept in touch about any problems with my mother from nurses and managers. I always know my mother

is well cared for and made to feel at home.

Reply from Ellie Alivanoglou, Deputy Manager at Buchanan House Care Home

Thank you for taking the time reviewing our care home. We are very proud of our service and it is nice when relatives feel part of the home. Look out for the next cocktail evening.

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Review of
Buchanan House Care Home
from Ingrid R (Daughter of Resident) published on 29 July 2024

Submitted via Website • Report

Overall Experience

My mum continually receives the best care. She is happy and content and considers all the staff her friends as they are friendly and caring. Although she enjoys being taken out for a coffee, she loves her family visiting in the conservatory for tea and cake. The staff are so attentive and know what

she likes and dislikes.
The care home uses social media well to document activities on a daily basis. My mum loves having her photo taken and regularly asks to see if there are photos of her on there. It is lovely to see her happy icing biscuits or having a visit from the local nursery children. While away on holiday recently, I was content in the knowledge that she was being well looked after and receiving great care.
I am regularly kept up to date with my mum's well-being and any queries/questions I have are addressed immediately. It is definitely the best care home for my mum.

Reply from Ellie Alivanoglou, Deputy Manager at Buchanan House Care Home

Thank you very much for your kind words. I will pass it on to the team. Social media is a great way to keep in touch. And yes, your mum certainly loves the camera and the camera loves her.

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Review of
Buchanan House Care Home
from Ewan D (Son of Resident) published on 23 July 2024

Submitted via Website • Report

Overall Experience

Comfortable and homely surroundings. Staff are genuine and brilliant. The personal care and attention are priceless. Would recommend to anyone looking for care facilities in the area. The cocktail party with entertainer was a fantastic touch. Five-star.

Reply from Alan Twigg, Regional Manager at Buchanan House Care Home

Thank you for your kind words and your review, I will share this feedback with the team. We have worked hard at getting a great staff group who can really get to know and support our residents, the cocktail party is just one of many great events the home puts on, so the residents get the most out of living at the home.

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Review of
Buchanan House Care Home
from Joyce M (Friend of Resident) published on 23 July 2024

Submitted via Website • Report

Overall Experience

I have visited a close family friend a number of times. Very impressed with the care and compassion shown to all residents. All staff are very friendly and approachable. I have also been fortunate enough to be at the home when entertainment was provided. Tonight's cocktail party was superb and enjoyed

by residents, visitors and staff! A big thank you to all. Keep up the good work.

Reply from Alan Twigg, Regional Manager at Buchanan House Care Home

Thank you for your review and kind words, we will pass this on to the team. I am delighted you enjoyed the cocktail party, we try and throw as many events as possible so residents get the most out of staying with us at the home.

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Review of
Buchanan House Care Home
from N L (Wife of Resident) published on 22 July 2024

Submitted via Website • Report

Overall Experience

My husband is still settling into his new situation, but overall has been treated with such kindness and dignity since his arrival. Staff go above and beyond in every aspect of his care. He is always clean and tidy and warm and comfortable. No complaints regarding the quality of foods available at all

mealtimes all of which are well presented and served on matching crockery. Lovely home baking daily for afternoon tea! Wide range of activities and entertainment every day. It's a breath of fresh air to hear the way all the staff from the kitchen, cleaning, laundry, and nursing/ care staff speak and respond to the residents. No care home is ideal for your family member but Buchanan House is I'm sure the best we could have hoped for.

Reply from Alan Twigg, Regional Manager at Buchanan House Care Home

Thank you for your kind words and review. I am delighted to hear about your experience of Buchanan House Care Home. Our kitchen staff continue to provide a lovely variety of food using local fresh produce. It's our pleasure to support your husband within the home and it's great to hear about his and your experience.

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Review of
Buchanan House Care Home
from A T (Daughter of Resident) published on 12 July 2024

Submitted via Website • Report

Overall Experience

The care Dad is receiving is amazing and the staff (all the staff) are wonderful and just treat my dad as a person and care for him as he should be.
Care was a last option for us as a family, but Buchanan House has shown us as a family it was the best and only option for him.
I can leave knowing

he is cared for and loved by all.
Thank you Buchanan House for all you do for Dad.

Reply from Kathleen Glasgow, Home Manger at Buchanan House Care Home

Thank you for your kind words. I will pass onto all the team. We appreciate the decision to place a loved one in care is often a difficult one. The team here at Buchanan House aim to support not just the resident but the family through the transition and to achieve a good outcome. We welcome all feedback and suggestions if we can do anything better. Kind regards.

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Review of
Buchanan House Care Home
from C S (Daughter of Resident) published on 27 March 2024

Submitted via Postal Card • Report

Overall Experience

The staff are friendly, cheerful and efficient. Any issues we may have are addressed and reviews required on my mother's health and actioned as quickly as possible. The room is comfortable and warm, and the admin team is efficient and welcoming. All in all, the staff endeavour to make my mother's stay

for all concerned as easy as it can be at this difficult time.

Reply from Alan Twigg, Regional Manager at Buchanan House Care Home

Thank you for your kind words and review for Buchanan House Care Home. It's great to hear that any issues you have are addressed quickly and that you find the room both comfortable and warm. I will pass on the feedback to the team at home.

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Review of
Buchanan House Care Home
from C J (Daughter of Resident) published on 25 September 2023

Submitted via Website • Report

Overall Experience

I’m very happy with the care my elderly mum is receiving in Buchanan House Care Home.

The management and staff are excellent and very approachable if I have any issues regarding my mum.

We are having regular meetings with the manager as to what is happening in the home.

Reply from Kathleen Glasgow, manager at Buchanan House Care Home

Thank you for your kind words and support. It is a privilege to care for your loved ones that we take very seriously. We value all feedback as we strive to deliver excellent care.

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Review of
Buchanan House Care Home
from M V (Friend of Resident) published on 25 September 2023

Submitted via Postal Card • Report

Overall Experience

We were very pleased every time a member of our family visited Buchanan House Care Home. Staff are always so helpful. The resident was always up, dressed and clean. He seemed settled and happy and able to join in as and when was appropriate.

Reply from Kathleen Glasgow, Home Manager at Buchanan House Care Home

Thank you for your review and kind words. I will pass this on to the team. It’s our pleasure to support your loved one at Buchanan House Care Home.

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Review of
Buchanan House Care Home
from David B (Sister-in-law of Resident) published on 21 September 2023

Submitted via Postal Card • Report

Overall Experience

My sister-in-law has been in Buchanan House Care Home for several months now and is there on a permanent basis. She has settled well and is very happy with the care she receives. She likes the food very much and is pleased with the programme of outings and entertainment which the staff put on. My wife

and I are impressed by the friendly and compassionate care given to the residents and appreciate all the hard work put in.

Reply from Kathleen Glasgow, manager at Buchanan House Care Home

Thank you for taking the time to review our service and for your kind words of support.

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Review of
Buchanan House Care Home
from A M (Friend of Resident) published on 5 September 2023

Submitted via Postal Card • Report

Overall Experience

The staff were very friendly and helpful, showing the visitors to their seats and bringing glasses of wine and tea or coffee to drink. They remained professional at all times.

Reply from Kathleen Glasgow, manager at Buchanan House Care Home

Thank you for your kind comments - I will pass on to the team.

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Care Home Owned by Belsize Healthcare Scotland in Glasgow City

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Belsize Healthcare Scotland Reviews in Glasgow City (95)

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