Belsize Healthcare Scotland in Stirling | 1 Care Home

Review of
Roselea Court Care Home
from K T (Granddaughter of Resident) published on 22 April 2025

Submitted via Website • Report

Overall Experience

My gran is in the care home the staff are very freindly and approachable and take care of my gran well.its an exceptionally well run care home and a nice place to visit and spend time with my gran in a good environment.

Reply from Helen Kinnard, Manager at Roselea Court Care Home

Thank you so much for your lovely review, we are very pleased to be able to support you and your gran.I will pass your comments onto the team.

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Review of
Roselea Court Care Home
from I T (Son of Resident) published on 17 April 2025

Submitted via Website • Report

Overall Experience

Almost a year to the day since my mum moved into Roselea Court Care home and I can honestly say that mum is safe, settled and cared for by an amazing team . My mum suffers from advanced dementia and requires a lot of one:one care, the staff at Roselea have the patience of saints, are caring, compassionate

and go that extra mile to ensure that mum has the care and support that she needs whilst keeping mentally active and mobile. The staff are clearly well trained and experienced in the many forms that dementia manifests itself amongst the homes residents and all are treated with dignity and respect, each in their own tailored way. I cannot recommend this home enough.

Reply from Helen Kinnard, Manager at Roselea Court Care Home

Thank you so much for your lovely review and sentiments.We really appreciate your comments.The team are very special in all that they do and how they support the VIP's in our care.I will make sure I pass your comments to the Team

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Review of
Roselea Court Care Home
from Jackie K (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My mother stayed at Roselea Court recently for respite care for 10 days. From the moment we arrived, we were welcomed warmly by the manager and staff, who went above and beyond to make my mother feel safe, secure, and cared for throughout her time there.
I was worried as my mother had never been in

care before but she settled very quickly and had nothing but praise for everyone who took the time to always make sure she had everything she needed during her stay.
The home is very clean, with lovely rooms and the food is excellent. There is a programme of activities, varied and interesting should you wish to take part, my mother preferred to stay mostly in her room, but the friendly staff popped in all the time to check she was fine, and were very respectful of her wishes.
The nursing staff took care of all her medical needs with plenty of feedback and reassurance when I needed it.
Wouldn't hesitate to return, and am very grateful for the kindness and compassion shown to my mother during her stay.

Reply from Helen Kinnard, Manager at Roselea Court Care Home

Thank you for your lovely review, we were really pleased to support your mum here at Roselea. Thank you for your lovely comments, I will pass them on to the team.

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Review of
Roselea Court Care Home
from Carol H (Daughter of Resident) published on 16 October 2024

Submitted via Postal Card • Report

Overall Experience

My Mother has been a Roselea Court resident for over 2 years and I appreciate the support and kindness that has been provided to her and me by all of the staff. The cheerful atmosphere, cleanliness, and level of care if comforting. I appreciate being kept up to date with my Mother's health and all of

the activities, maintenance, and fundraising events.

Reply from Helen Kinnard, Manager at Roselea Court Care Home

Thank you for your lovely review. We are really pleased to hear that your mum and you are happy with the care and support that you receive. I will pass your lovely sentiments on to the staff.

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Review of
Roselea Court Care Home
from F E (Daughter of Resident) published on 23 September 2024

Submitted via Postal Card • Report

Overall Experience

Placing my dad in a care home was the most difficult, emotional decision I've ever had to make. However, due to personal care and mobility circumstances, it was a decision which had to be made. Roselea is very welcoming, with a bright reception area providing entertainment space, opening out to a lovely

area outside overlooking tennis courts. I was impressed with the modern dining room which residents can book for visitors. We had a lovely afternoon tea there with my aunt who travelled down from the north. Everyone from the manager, carers, cleaners, nurses and entertainment staff have all given my dad exceptional care, night and day. Strongly recommend Roselea.

Reply from Helen Kinnard, Manager at Roselea Court Care Home

Thank you for your lovely review, this is so very much appreciated and we are pleased that your dad is settling so well. I will pass your comments on to the team.

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Review of
Roselea Court Care Home
from Stacey F (Daughter of Resident) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience

Roselea is an excellent care home. My mother has been here for 5 months now. She has settled well and this is because of the excellent care given by all the staff. She is kept busy with activities. She has her hair and nails done weekly which she loves. I am so happy with every aspect of the home. I

cannot praise it highly enough.

Reply from Helen Kinnard, Manager at Roselea Court Care Home

Thank you so much for your lovely comments, they are so very much appreciated. We are really happy that your mum is settling in so well.

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Review of
Roselea Court Care Home
from D K (Daughter of Resident) published on 12 June 2024

Submitted via Postal Card • Report

Overall Experience

The care is excellent however it is the way in which the care is delivered that makes the difference. There is a real family feel to the interactions. One of the nicest and most humanising interactions takes place at meal times when staff sit and eat with the residents. Assistance is given whilst dining

together which changes the whole cared-for/carer dynamic in a very positive way. Staff are warm and consistently friendly. They look happy in their workplace and that filters through to the care they deliver.

Reply from Helen Kinnard, Manager at Roselea Court Care Home

Thank you for your kind words and review. We really appreciate that you have taken the time to write this review and I will pass your lovely comments on to the staff team. We strive to make sure that everyone experiences compassionate and passionate care to the highest of standards and it is good to know that this is being felt within the house.

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Review of
Roselea Court Care Home
from A M (Friend of Resident) published on 12 June 2024

Submitted via Postal Card • Report

Overall Experience

From first visit to moving in day, staff have been excellent and nothing is too much trouble. My friend has gone from being institutionalised in hospital to regaining her spark in a very short space of time, which is a massive comfort. Staff have welcomed her and her family with care and compassion

and brought fun and life back.

Reply from Helen Kinnard, Manager at Roselea Court Care Home

Thank you so much for your lovely review and sentiment. We are pleased that your friend has settled in well to Roselea. I will pass your comments onto the team.

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Review of
Roselea Court Care Home
from Muriel B (Sister of Resident) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience

It is very comforting to know how well my sister is being looked after. Thank you for always making me feel welcome. No matter what time I arrive I am always greeted with a smile.

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Review of
Roselea Court Care Home
from W A (Daughter of Resident) published on 17 April 2024

Submitted via Postal Card • Report

Overall Experience

I am delighted with the care and support my father receives at Roselea Court. The staff are very warm, caring and friendly and that includes everyone from nursing, carers, housekeeping, kitchen, reception and maintenance. It's also a beautiful environment and always clean and well-maintained. The activities

program is varied and highly suitable. I'm aware that my father's preferences and wishes are always sought and responded to positively and thoughtfully.

Reply from Helen Kinnard, Manager at Roselea Court Care Home

Thank you for your lovely review and the sentiments within it, they are all very much appreciated. I will ensure that this is passed on to staff.

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Review of
Roselea Court Care Home
from Sandra M (Daughter of Resident) published on 12 April 2024

Submitted via Website • Report

Overall Experience

Wonderful care home that seems like a home from home. Mum is so happy and the staff are just so friendly and caring, any requests that are made are fulfilled without hesitation. Lots of varied activities make her time pass which helps when we are unable to visit. Food, especially the cakes, are delicious

and all freshly made. Thanks to every single employee for allowing us not to worry about Mum.

Reply from Helen Kinnard, Manager at Roselea Court Care Home

Thank You so much for your lovely comments. It is warming to know that your mum is happy with us. I will pass your comments onto the staff, we all appreciate your sentiment.

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Review of
Roselea Court Care Home
from Jacqueline L (Daughter of Resident) published on 12 April 2024

Submitted via Website • Report

Overall Experience

Mum is so happy here. We feel we have our lives back but Mum has the very best of care. All her children visit very regularly so we have gotten to know the staff really well. They are really exceptional and whilst Mum doesn’t remember 5 minutes ago, she has flourished under their gentle, fun and tender

care.

Reply from Helen Kinnard, Manager at Roselea Court Care Home

Thank you so much, your comments and sentiments are very much appreciated and I will pass them on to the staff.

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Review of
Roselea Court Care Home
from Nancy M (Partner of Resident) published on 3 April 2024

Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care he received. Staff all very caring and pleasant to both of us. Very welcoming.

Reply from Helen Kinnard, Manager at Roselea Court Care Home

Thank you for your lovely review. Your comments are very much appreciated. I will ensure they are passed onto the staff.

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Review of
Roselea Court Care Home
from J A (Daughter of Resident) published on 28 March 2024

Submitted via Postal Card • Report

Overall Experience

The family are very satisfied with the excellent level of care our mother receives in personal and mental well-being by all members of staff. All members of staff are caring, understanding and empathetic to an extremely high standard in meeting Mum's care needs. The home is a lovely, bright, friendly

and homely environment. There is an excellent and varied range of activities to engage and stimulate Mum and there is local community involvement as well. Communication with us (family) and Mum is excellent. Staff keep us informed of any changes.

Reply from Helen Kinnard, Manager at Roselea Court Care Home

Thank you for your lovely review. We are very pleased that you feel your mum is very well supported within the home. I will pass your comments onto the staff, who will very much appreciate your sentiment.

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Review of
Roselea Court Care Home
from A C (Son of Resident) published on 30 January 2024

Submitted via Postal Card • Report

Overall Experience

Thank you for making my dad's last year so safe and comfortable. Staff couldn't do enough for him and were so caring. Thank you.

Reply from Helen Kinnard, Manager at Roselea Court Care Home

Thank you so much for your lovely words, I will make sure your sentiments are passed on to the Team.
Your thoughts are really appreciated.

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Review of
Roselea Court Care Home
from Gavin A (Son of Resident) published on 15 January 2024

Submitted via Website • Report

Overall Experience

Cannot praise the management and staff of Roselea Court enough. My mum has recently passed away following a year in their wonderful care; it's hard finding the right words to express my gratitude. Such a tough job these special people do with a wonderful joy, spirit and obvious love of caring. The highest

compliment is that by the end it felt like home, they felt like family and I was always at total peace when not with Mum, even in her difficult final days. She was in the best possible place with people who genuinely cared and treated her with dignity, respect and the best of care as they would their own. Doing such a difficult job, things can never be perfect, but there is no doubting the effort and commitment. A lovely modern, bright, cheery place that you immediately warm to. The management and leadership are superb, clearly reflected in the staff, activities and approach. First experience of a care home and now appreciate how lucky we were to choose Roselea Court.

Reply from Helen Kinnard, Manager at Roselea Court Care Home

Thank you so much for your lovely comments, I will ensure they are passed on to the staff, who will really appreciate your sentiment.
It was a privilege to support you and your mum.
Take care.

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Review of
Roselea Court Care Home
from Peter K (Son of Resident) published on 3 November 2023

Submitted via Postal Card • Report

Overall Experience

All the staff at Roselea Court are fantastic - nursing staff, carers, management, activity team, laundry team and kitchen staff. Everyone is very pleasant and helps to look after my mother very well. She is very happy at the home. The nurses and carers look after her very well, and she tells me the

meals are delicious too.

Reply from Helen Kinnard, Manager at Roselea Court Care Home

Thank you very much for your lovely review; your comments are so very much appreciated by the whole team.
We are happy that your mum has settled in so well; she is very much a part of Roselea Court.

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Review of
Roselea Court Care Home
from Pauline B (Niece of Resident) published on 10 July 2023

Submitted via Website • Report

Overall Experience

I have to thank the wellbeing coordinator and her team for a dream day outing they organised for my aunt. My aunt, ninety-four years young, has been a resident at the home for fifteen months and is a lifelong horse lover. A visit was organised to a riding for the disabled facility, where they were made

very welcome by the lovely staff and volunteers. A lovely afternoon tea was provided, before the residents in attendance got to meet the horses. The joy on their faces was priceless. Thank you to everyone involved for providing such a memorable day. You all go above and beyond to provide the best care.

Reply from Helen Kinnard, Manager at Roselea Court Care Home

Thank you so much for your lovely words and your lovely review. It was a fantastic day and one that was so enjoyed by everyone. I will pass your lovely comments on to the team, they are so very much appreciated and thank you so much again.

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Review of
Roselea Court Care Home
from Norma M (Daughter of Resident) published on 10 May 2023

Submitted via Postal Card • Report

Overall Experience

My mother has resided at Roselea Court for just over a year and during this time, her health and general well-being has improved immeasurably. I am so impressed with the daily activities and feel the assistants go the extra mile by introducing interesting things for the residents. The chefs produce

healthy food with a varied menu but can also deal with special requests! It is a lovely care home and somewhere visitors are happy to pop into. I have no hesitation in recommending Roselea Court Care Home.

Reply from Helen Kinnard, Manager at Roselea Court Care Home

Thank you so much for the lovely review and we are so pleased that your mum has settled in so well to Roselea.
I will pass your comments onto to the staff who will really appreciate your review.

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Review of
Roselea Court Care Home
from S M (Daughter of Resident) published on 21 February 2023

Submitted via Website • Report

Overall Experience

Really impressed with the high standard of care provided. Staff are very professional whilst providing warm and caring support to residents. Lovely large rooms, great facilities, excellent food and lots of activities. Highly recommend.

Reply from Helen Kinnard, Manager at Roselea Court Care Home

Thank you for your lovely review and your very kind words, we are pleased to know that you would recommend our lovely home.
I will pass your comments on to the staff, they will really appreciate them.

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