Which Bramley Care Care Homes have the highest review score?

The Old Rectory , Millbrook House Residential Care Home & Bramley House have the highest review score.

Bramley Care | 3 Care Homes

Review of
The Old Rectory
from Nicky L (Daughter of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

A truly home form home setting with ,excellent care and staff, facilities and food. Mother although not sociable seems very happy. I cannot recommend it highly enough. Staff are always on hand and always willing to go the extra mile.

Reply from Amanda woon, Manager at The Old Rectory

Thank you Nicky for you kind words, we are so pleased to be able to look after your mother, she seems to be happy in her own space and loves chatting to all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Rectory
from stephanie h (Granddaughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

From the initial enquiry to moving Gran in has, thankfully, been a pleasant and smooth process. We had a few issues with Grans release from hospital and transfer to The Old Rectory but throughout this very stressful process, I felt very supported by the team. We arrived on admission day to friendly

welcoming staff and this was the point we knew we had made the right decision. I am sure I was very annoying during the first few weeks by calling most days with questions but not once did I feel anything was too much trouble for the team. I'm so pleased we found The Old Rectory as Gran appears settled (as much as she can with dementia) she is extremely well looked after. The staff are always happy, attentive and patient. I would 100% recommend this home.

Reply from Amanda woon, Manager at The Old Rectory

Thank you, Stephanie, for such kind words. We appreciate positive feedback. Our staff try to make any transfers as smooth as possible. It was positive from the moment you called to enquire about Gran coming into our care. Gran has settled well into The Old Rectory and makes us all smile daily. We pride ourselves in making everyone feel welcome and part of a family. We offer support not only to the resident but also to their families. We encourage family members to contact us as much as they need to, which gives reassurance to families and the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bramley House
from M K (Wife of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

My husband received a very warm welcome at Bramley House, he is receiving very good care and delicious food.
Bramley House is comfortable, it is warm, feels like home and very clean.
All the staff are warm, friendly and well trained and discreet.
I hope my husband will have a long stay at Bramley

House

Reply from Kerry Johnston, Marketing Manager at Bramley House

Thank you so much for your kind words and for sharing your experience at Bramley House. We are delighted to hear that your husband feels welcomed and well cared for and that our team has made his stay comfortable. Providing a warm, homely and high-quality environment is at the heart of what we do and we truly appreciate your feedback. If there is anything more we can do to support you and your husband, please don't hesitate to reach out. Wishing him a happy and fulfilling stay with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Rectory
from Lisa T (Daughter of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

We have used The Old Rectory twice in the last few years. On both occasions our parents received excellent care and attention from the team.
When our dad was transferred to the home, he only had a few weeks of his life left. At all times he was treated with the utmost respect and dignity. The staff

are patient, caring, amazing at what they do. Not only did they care for dad but they looked after us too, guided us every step of the way. Despite dad wanting to pass at home, we couldn't get him there. He passed away in the next best place. We'll never forget the kindness of the staff.
On the second occasion, we used the respite services for mum when she broke her arm. Again, the service, care and attention was excellent. The staff did a great job of keeping mum comfortable and we truly believe this resulted in a pretty fast recovery for a woman of her age.
We want to thank all of the staff for their dedication to both our parents. We wouldn't hesitate to recommend The Old Rectory.

Reply from Amanda woon, Manager at The Old Rectory

Thank you for your kind words. They are very much appreciated. We will always remember your dad; he was a wonderful gentleman and a charming man. It was heart-warming to see a family so close and committed to being with their father until the end. Caring for Mum was a joy, and we understood the urgency of her needing to return home. She also worked diligently on her recovery, which made it a true delight to assist her. Our staff take great pride in providing the best possible care, and we have some excellent team members here. I am proud to manage both the team and the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bramley House
from A T (Daughter of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience

My mother has been there for over 10 years. She has been looked after mostly but she had a bad fall unnecessarily, leaving a bad scar on her face. Recently I visited with my sister, her hair had not been washed and her shoes had holes in their soles. We were not alerted. The carpet in her room, which

is tiny (same price) is completely worn out and rucked so it is a trip hazard. I am not impressed by this home.

Reply from Sarah Wagner, Director at Bramley House

Thank you for your feedback. We are truly sorry to hear about your concerns and appreciate the opportunity to respond and provide clarity. Your mother's care and comfort are our highest priorities. Personal care is provided daily, and our records confirm this is consistently upheld. Regarding her shoes, we promptly identified the need for replacement and called your sister on 6 December to advise. The issue was resolved very quickly thereafter. Following your feedback, we have asked our maintenance team to review the carpet in her room to ensure it remains safe. The fall you mentioned occurred six years ago in the garden and, while unfortunate, was an accidental incident that we addressed at the time. Our records indicate that it left no ongoing issues or concerning scars. We greatly value the relationship we have with your family and encourage you to contact us directly to discuss this further. Your input helps us continue to provide the high-quality care we are committed to.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Rectory
from K P (Daughter of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

My dad stayed at The Old Rectory for a month after leaving hospital. They have helped him with his rehabilitation both mentally and physically. Everyone has been so kind when we have visited and nothing has been too much trouble.

Reply from Amanda woon, Manager at The Old Rectory

Thank you, Kirstie, for your review. We truly enjoyed caring for your father. I agree that it was a journey for him, and he really embraced his time at The Old Rectory, welcoming the support from all the staff. We are pleased that he was able to return home rehabilitated, and to be back home with his wife and family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bramley House
from Catherine W (Daughter of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience

I can't praise Bramley House enough in the care of my mum in her last few weeks of her life. The care they gave to my mum and myself was second to none. Thank you so much. The staff were forever on hand to give me the support when I needed it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Rectory
from M L (Son of Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience

Very professional right from the start. At 95 years old my mother suddenly took a turn for the worse and the home-based care was unable to cope with the demands. I set up a respite stay period to get everything in place and the level of support during the whole process was superb. After a difficult

initial settling-in period, Mother now refers to the care home as 'the hotel', and is very happy there in a way that we never thought would be the case. A big thank you for all the help along the way.

Reply from Amanda Woon, Manager at The Old Rectory

Thank you so much for your kind and thoughtful review. We are deeply touched to hear your thoughts. It's wonderful to know that she refers to our care home as 'the hotel' and enjoys the environment. I'm glad that our team could provide the support you needed during the transition and that the respite stay helped set everything in place. We understand how challenging it can be to make such a significant change, and we strive to ensure that each resident feels welcomed and cared for. Thank you again for your appreciation and for sharing your positive experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Millbrook House Residential Care Home
from J R (Respite Resident) published on 9 September 2024

Submitted via Postal Card • Report

Overall Experience

My two week stay at Millbrook House Residential Care Home came as a huge blessing following all the hard work and stress entailed in moving house from Poole to nearby Shaftesbury. The care there was perfect - unobtrusive, gentle and sensitive to one's needs. It was an absolute pleasure to be there,

and in such wonderful surroundings. Thank you very, very much!

Reply from James Chalk, Operations Manager at Millbrook House Residential Care Home

Thank you so much for your review. We are so pleased that your stay was a positive experience and that the care was 'perfect'. We are very grateful for your review and feedback. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Rectory
from L W (Daughter of Resident) published on 6 September 2024

Submitted via Website • Report

Overall Experience

My father has been a resident for three months now (Alzheimer's), he is settled, thanks to the care and consideration of all the staff. We are made very welcome when visiting Dad, great humour and cups of tea! All are easy to talk to and nothing is too much trouble. If we have any health queries ie

Doctor's visits, chiropodist etc. records are checked and dates given plus all follow-up information. Dad needs a vegetarian diet so extra thought has to be given. The Manager was and is most welcoming which helped the transition. Very happy with his care... a gem.

Reply from Amanda woon, Manager at The Old Rectory

Thank you so much for your kind words and feedback. We are delighted to hear that your father has settled in well and receives the care and attention he needs. It's wonderful to know that our staff's dedication and consideration have positively impacted both your father's well-being and your visits. We strive to create a warm and welcoming environment, and it's gratifying to hear that the humour and cups of tea have contributed to a pleasant experience. We are also pleased to hear that the attention to detail regarding health queries and dietary needs has met your expectations. Ensuring that all records are up-to-date and managing appointments efficiently are key priorities for us, and it's reassuring to know that this has been handled well. The transition can be a challenging time, and I'm glad that we have a welcoming approach, which helped make it smoother for your family. We are very happy to have your father with us and appreciate your recognition of the care he is receiving.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Rectory
from Janice T (Daughter of Resident) published on 19 August 2024

Submitted via Website • Report

Overall Experience

The Old Rectory staff took great care of my father when he visited for two weeks respite following a stay in hospital. Nothing was too much trouble for the staff, they were very kind and thoughtful. The accommodation was always clean and well-maintained and my father was very comfortable during his

stay. There was a daily programme of activities and beautiful gardens for my father to exercise in and rebuild his strength. It was a very positive experience.

Reply from Amanda Woon, Manager at The Old Rectory

Thank you, Janice. It was an absolute pleasure looking after your father a true gentleman, it was great to see him progress and gain his strength back so that he would be able to go back home. A happy ending for you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Rectory
from Philip B (Son of Resident) published on 9 August 2024

Submitted via Website • Report

Overall Experience

My mum has been a full time resident for 6 months. She is well care for, happy and is kept busy with lots of activities. I visit regularly and always have a nice reception and the care for my mum is second to none.

Reply from Amanda Woon, Manager at The Old Rectory

Thank you for such a kind words. Our staff enjoy making our residents happy and fulfilled with great care and lots of fun activities to make each day special but also interesting for them. It's a pleasure looking after all our residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bramley House
from R M (Son-in-law of Resident) published on 21 May 2024

Submitted via Postal Card • Report

Overall Experience

The Bramley House team looked after our mum for nearly two years after - aged 96 - she was no longer safe in her own home. She was very well treated and cared for with great compassion during this period, particularly in her final months. We are very grateful to them.

Reply from Kerry Johnston, Marketing Manager at Bramley House

It's heartwarming to hear such positive feedback regarding the care your mum received with us here at Bramley House. It was a privilege for us to have had your mum here with us for the past two years, and to have been able to ensure she was safe and well cared for during that time. We would like to take this opportunity to extend our heartfelt condolences, to you and all her family and will particularly remember your mum for her love of Teddy Pushkin, chocolate and flowers.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bramley House
from W E (Daughter of Resident) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience

I have no hesitation in recommending this home for either permanent or respite care. I have worked in many residential homes and Bramley House is worthy of high praise for all aspects of service!

Reply from Kerry Johnston, Marketing Manager at Bramley House

Thank you so much for your glowing recommendation and for the privilege of being able to care for your father here at Bramley House. We are truly thankful to receive such praise from someone who, themselves, has worked in residential care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Millbrook House Residential Care Home
from Sue B (Friend of Resident) published on 7 May 2024

Submitted via Website • Report

Overall Experience

Our friend has been at Millbrook for 5 years now and when we first viewed the home we needed to ensure that this could be his forever home. Our initial impression was wow and in all this time it has not changed. The home is delightful, clean, spacious and welcoming. The staff have always been considerate,

courteous, and kind. Our friend is treated with the utmost respect and is allowed to be himself. He is happy and content and we cannot thank the management and staff for all that they do. We are always made welcome and we can leave each time completely assured that our friend is where he needs to be, with people who truly care about him.

Reply from Virginia Hyde, Manager at Millbrook House Residential Care Home

Thank you very much for the wonderful review. We're really looking forward to having some nicer weather so that your friend can sit and enjoy the sunshine in our beautiful garden again. Regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bramley House
from M L (Daughter of Resident) published on 3 May 2024

Submitted via Website • Report

Overall Experience

I am so grateful to all the staff at Bramley House for their care, kindness, compassion and professionalism in looking after my father until he died. Without exception, they were respectful, gentle and calm in all their dealings with him and patient and courteous to the family. All his personal and

medical needs were met in a timely manner and we could not have wished for a more peaceful end. Thank you all.

Reply from Kerry Johnston, Marketing Manager at Bramley House

Thank you so much for taking the time to share your experience with us. We are deeply touched by your kind words, and to have had the opportunity to care for your father over the past year. At Bramley House, our priority is to provide compassionate and professional care to all our residents and their families. Knowing that we were able support your father who was such a pillar of the local community, and your family during such a difficult time means the world to us. Your recognition of our staff's dedication to respect, gentleness, and calmness reinforces our commitment to maintaining the highest standards of care for all the residents here at Bramley House. Please accept our heartfelt condolences on the loss of your father. It was an honour to be part of his journey, and we are grateful for the trust you and your family placed in us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bramley House
from Peter F (Husband of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience

I am 86 and my wife is of the same age. She has dementia, I look after her and have taken advantage of 1 day per week care (9am-5pm) respite.
She is happy at Bramley House. She talks to everyone. The staff are second to none.

Reply from Paula Stone, Care Manager at Bramley House

Thank you for sure kind words, its a pleasure to care for your wife.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bramley House
from Pat I (Resident) published on 22 March 2024

Submitted via Postal Card • Report

Overall Experience

I have found all the staff friendly, efficient, very professional, kind and welcoming. I arrived full of trepidation and shall leave full of gratitude and sad to miss my new friends. I would not hesitate to recommend Bramley.

Reply from James Chalk, Operations Manager at Bramley House

Thank you so much for your lovely comments. We are so pleased that you enjoyed your stay with Bramley House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Millbrook House Residential Care Home
from Jacqui K (Daughter of Resident) published on 13 March 2024

Submitted via Website • Report

Overall Experience

It's difficult to have to move a loved one into care. After a local search, Millbrook House was chosen to be the right place for our mother, as soon as stepping through the front door. Inside this beautiful property, you will find professional and extremely caring staff who know their charges extremely

well. No issue is too small. Mum moved in at the beginning of 2020 and was well protected and cared for during the pandemic when we were unable to visit until a room with a screen was set up, allowing us to be in the same space. We also spent many of our visits in the beautiful garden when rules allowed. We are informed on health issues as necessary, and there appear to be good links with the local GP practice. We have found the management to be excellent and totally approachable. Millbrook is a family, and we are proud to be part of it.

Reply from Virginia Hyde, Manager at Millbrook House Residential Care Home

Thank you for such a lovely review. Thank you for choosing Millbrook House. It is totally our pleasure to look after Mum, and we enjoy your visits.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bramley House
from P P (Son of Resident) published on 7 March 2024

Submitted via Postal Card • Report

Overall Experience

Staff always work really hard for the residents. They are kind and compassionate all the time.
Staff work hard to make life as happy and comfortable as possible for residents.

Reply from Paula Stone, Care Manager at Bramley House

Thank you for such nice words to say about the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Bramley Care

Bramley Care Locations (3)

Bramley Care Reviews (102)

The Old Rectory

The Old Rectory

Bramley House

The Old Rectory

Bramley House

The Old Rectory

Bramley House

The Old Rectory

Millbrook House Residential Care Home

The Old Rectory

The Old Rectory

The Old Rectory

Bramley House

Bramley House

Millbrook House Residential Care Home

Bramley House

Bramley House

Bramley House

Millbrook House Residential Care Home

Bramley House

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Frequently Asked Questions about Bramley Care

How many Care Homes does Bramley Care own?

Which Bramley Care Care Homes have the highest review score?

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers