Bramley Care in Dorset | 2 Care Homes

Review of
The Old Rectory
from Nicky L (Daughter of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

A truly home form home setting with ,excellent care and staff, facilities and food. Mother although not sociable seems very happy. I cannot recommend it highly enough. Staff are always on hand and always willing to go the extra mile.

Reply from Amanda woon, Manager at The Old Rectory

Thank you Nicky for you kind words, we are so pleased to be able to look after your mother, she seems to be happy in her own space and loves chatting to all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Rectory
from stephanie h (Granddaughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

From the initial enquiry to moving Gran in has, thankfully, been a pleasant and smooth process. We had a few issues with Grans release from hospital and transfer to The Old Rectory but throughout this very stressful process, I felt very supported by the team. We arrived on admission day to friendly

welcoming staff and this was the point we knew we had made the right decision. I am sure I was very annoying during the first few weeks by calling most days with questions but not once did I feel anything was too much trouble for the team. I'm so pleased we found The Old Rectory as Gran appears settled (as much as she can with dementia) she is extremely well looked after. The staff are always happy, attentive and patient. I would 100% recommend this home.

Reply from Amanda woon, Manager at The Old Rectory

Thank you, Stephanie, for such kind words. We appreciate positive feedback. Our staff try to make any transfers as smooth as possible. It was positive from the moment you called to enquire about Gran coming into our care. Gran has settled well into The Old Rectory and makes us all smile daily. We pride ourselves in making everyone feel welcome and part of a family. We offer support not only to the resident but also to their families. We encourage family members to contact us as much as they need to, which gives reassurance to families and the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Rectory
from Lisa T (Daughter of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

We have used The Old Rectory twice in the last few years. On both occasions our parents received excellent care and attention from the team.
When our dad was transferred to the home, he only had a few weeks of his life left. At all times he was treated with the utmost respect and dignity. The staff

are patient, caring, amazing at what they do. Not only did they care for dad but they looked after us too, guided us every step of the way. Despite dad wanting to pass at home, we couldn't get him there. He passed away in the next best place. We'll never forget the kindness of the staff.
On the second occasion, we used the respite services for mum when she broke her arm. Again, the service, care and attention was excellent. The staff did a great job of keeping mum comfortable and we truly believe this resulted in a pretty fast recovery for a woman of her age.
We want to thank all of the staff for their dedication to both our parents. We wouldn't hesitate to recommend The Old Rectory.

Reply from Amanda woon, Manager at The Old Rectory

Thank you for your kind words. They are very much appreciated. We will always remember your dad; he was a wonderful gentleman and a charming man. It was heart-warming to see a family so close and committed to being with their father until the end. Caring for Mum was a joy, and we understood the urgency of her needing to return home. She also worked diligently on her recovery, which made it a true delight to assist her. Our staff take great pride in providing the best possible care, and we have some excellent team members here. I am proud to manage both the team and the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Rectory
from K P (Daughter of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

My dad stayed at The Old Rectory for a month after leaving hospital. They have helped him with his rehabilitation both mentally and physically. Everyone has been so kind when we have visited and nothing has been too much trouble.

Reply from Amanda woon, Manager at The Old Rectory

Thank you, Kirstie, for your review. We truly enjoyed caring for your father. I agree that it was a journey for him, and he really embraced his time at The Old Rectory, welcoming the support from all the staff. We are pleased that he was able to return home rehabilitated, and to be back home with his wife and family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Rectory
from M L (Son of Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience

Very professional right from the start. At 95 years old my mother suddenly took a turn for the worse and the home-based care was unable to cope with the demands. I set up a respite stay period to get everything in place and the level of support during the whole process was superb. After a difficult

initial settling-in period, Mother now refers to the care home as 'the hotel', and is very happy there in a way that we never thought would be the case. A big thank you for all the help along the way.

Reply from Amanda Woon, Manager at The Old Rectory

Thank you so much for your kind and thoughtful review. We are deeply touched to hear your thoughts. It's wonderful to know that she refers to our care home as 'the hotel' and enjoys the environment. I'm glad that our team could provide the support you needed during the transition and that the respite stay helped set everything in place. We understand how challenging it can be to make such a significant change, and we strive to ensure that each resident feels welcomed and cared for. Thank you again for your appreciation and for sharing your positive experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Millbrook House Residential Care Home
from J R (Respite Resident) published on 9 September 2024

Submitted via Postal Card • Report

Overall Experience

My two week stay at Millbrook House Residential Care Home came as a huge blessing following all the hard work and stress entailed in moving house from Poole to nearby Shaftesbury. The care there was perfect - unobtrusive, gentle and sensitive to one's needs. It was an absolute pleasure to be there,

and in such wonderful surroundings. Thank you very, very much!

Reply from James Chalk, Operations Manager at Millbrook House Residential Care Home

Thank you so much for your review. We are so pleased that your stay was a positive experience and that the care was 'perfect'. We are very grateful for your review and feedback. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Rectory
from L W (Daughter of Resident) published on 6 September 2024

Submitted via Website • Report

Overall Experience

My father has been a resident for three months now (Alzheimer's), he is settled, thanks to the care and consideration of all the staff. We are made very welcome when visiting Dad, great humour and cups of tea! All are easy to talk to and nothing is too much trouble. If we have any health queries ie

Doctor's visits, chiropodist etc. records are checked and dates given plus all follow-up information. Dad needs a vegetarian diet so extra thought has to be given. The Manager was and is most welcoming which helped the transition. Very happy with his care... a gem.

Reply from Amanda woon, Manager at The Old Rectory

Thank you so much for your kind words and feedback. We are delighted to hear that your father has settled in well and receives the care and attention he needs. It's wonderful to know that our staff's dedication and consideration have positively impacted both your father's well-being and your visits. We strive to create a warm and welcoming environment, and it's gratifying to hear that the humour and cups of tea have contributed to a pleasant experience. We are also pleased to hear that the attention to detail regarding health queries and dietary needs has met your expectations. Ensuring that all records are up-to-date and managing appointments efficiently are key priorities for us, and it's reassuring to know that this has been handled well. The transition can be a challenging time, and I'm glad that we have a welcoming approach, which helped make it smoother for your family. We are very happy to have your father with us and appreciate your recognition of the care he is receiving.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Rectory
from Janice T (Daughter of Resident) published on 19 August 2024

Submitted via Website • Report

Overall Experience

The Old Rectory staff took great care of my father when he visited for two weeks respite following a stay in hospital. Nothing was too much trouble for the staff, they were very kind and thoughtful. The accommodation was always clean and well-maintained and my father was very comfortable during his

stay. There was a daily programme of activities and beautiful gardens for my father to exercise in and rebuild his strength. It was a very positive experience.

Reply from Amanda Woon, Manager at The Old Rectory

Thank you, Janice. It was an absolute pleasure looking after your father a true gentleman, it was great to see him progress and gain his strength back so that he would be able to go back home. A happy ending for you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Rectory
from Philip B (Son of Resident) published on 9 August 2024

Submitted via Website • Report

Overall Experience

My mum has been a full time resident for 6 months. She is well care for, happy and is kept busy with lots of activities. I visit regularly and always have a nice reception and the care for my mum is second to none.

Reply from Amanda Woon, Manager at The Old Rectory

Thank you for such a kind words. Our staff enjoy making our residents happy and fulfilled with great care and lots of fun activities to make each day special but also interesting for them. It's a pleasure looking after all our residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Millbrook House Residential Care Home
from Sue B (Friend of Resident) published on 7 May 2024

Submitted via Website • Report

Overall Experience

Our friend has been at Millbrook for 5 years now and when we first viewed the home we needed to ensure that this could be his forever home. Our initial impression was wow and in all this time it has not changed. The home is delightful, clean, spacious and welcoming. The staff have always been considerate,

courteous, and kind. Our friend is treated with the utmost respect and is allowed to be himself. He is happy and content and we cannot thank the management and staff for all that they do. We are always made welcome and we can leave each time completely assured that our friend is where he needs to be, with people who truly care about him.

Reply from Virginia Hyde, Manager at Millbrook House Residential Care Home

Thank you very much for the wonderful review. We're really looking forward to having some nicer weather so that your friend can sit and enjoy the sunshine in our beautiful garden again. Regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Millbrook House Residential Care Home
from Jacqui K (Daughter of Resident) published on 13 March 2024

Submitted via Website • Report

Overall Experience

It's difficult to have to move a loved one into care. After a local search, Millbrook House was chosen to be the right place for our mother, as soon as stepping through the front door. Inside this beautiful property, you will find professional and extremely caring staff who know their charges extremely

well. No issue is too small. Mum moved in at the beginning of 2020 and was well protected and cared for during the pandemic when we were unable to visit until a room with a screen was set up, allowing us to be in the same space. We also spent many of our visits in the beautiful garden when rules allowed. We are informed on health issues as necessary, and there appear to be good links with the local GP practice. We have found the management to be excellent and totally approachable. Millbrook is a family, and we are proud to be part of it.

Reply from Virginia Hyde, Manager at Millbrook House Residential Care Home

Thank you for such a lovely review. Thank you for choosing Millbrook House. It is totally our pleasure to look after Mum, and we enjoy your visits.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Millbrook House Residential Care Home
from J B (Respite Resident) assisted by family/friend published on 29 February 2024

Submitted via Postal Card • Report

Overall Experience

Millbrook House Residential Care Home is a beautiful setting and I enjoyed my short respite stay.

Reply from Virginia Hyde, Manager at Millbrook House Residential Care Home

Thank you for your review. I am glad that you enjoyed your respite break.
Regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Millbrook House Residential Care Home
from Eileen C (Resident) assisted by family/friend published on 30 January 2024

Submitted via Postal Card • Report

Overall Experience

I very much enjoyed my stay at Millbrook House. The facilities were very homely and the staff very welcoming. I enjoyed the food and some of the activities., I would be very happy to visit again for a respite stay, as I preferred Millbrook House to other respite visits I have experienced.

Reply from Virginia Hyde, Manager at Millbrook House Residential Care Home

Thank you very much for the lovely review.
It was a pleasure having Mum to stay with us.
Regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Millbrook House Residential Care Home
from Angela B (Daughter of Resident) published on 11 December 2023

Submitted via Postal Card • Report

Overall Experience

My mother is receiving excellent care - good food, good company and very attentive staff.
I am delighted that my mother is very happy and enjoying the programme of activities.

Reply from Virginia Hyde, Manager at Millbrook House Residential Care Home

Thank you very much for your review.
It is a pleasure to have Mum with us for a Christmas respite break.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Millbrook House Residential Care Home
from Thelma G (Resident) published on 22 November 2023

Submitted via Postal Card • Report

Overall Experience

After about three days, I settled into the Millbrook House Residential Care Home routine. I especially enjoyed the meals as they were exceptional and obviously, it was good not having to cook them myself. I was at Millbrook House for respite care after a fall and subsequent hip operation and my stay

definitely helped me with my confidence for when I returned home. All in all, it was an enjoyable experience and I was looked after very well.

Reply from Virginia Hyde, Manager at Millbrook House Residential Care Home

Thank you very much for your review. I am pleased that you enjoyed your stay with us. We look forward to welcoming you back for your next holiday.
Regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Millbrook House Residential Care Home
from D S (Daughter of Resident) published on 10 October 2023

Submitted via Website • Report

Overall Experience

My mother has been here a year and is very happy and well cared for. The staff are very kind, caring, and hard-working, she is very fond of them. The house and gardens are lovely in this beautiful village.

Reply from Virginia Hyde, Manager at Millbrook House Residential Care Home

Thank you very much for the wonderful review. It is a pleasure to look after Mum and to welcome you as a family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Rectory
from Nikki T (Respite Resident) published on 3 October 2023

Submitted via Website • Report

Overall Experience

We cannot give the staff here enough stars, if we could give ten stars we would. Our dad came in for end-of-life care, and we have been helped so skillfully and sensitively to deal with the heartbreak of losing our hero. Nothing was too much trouble for anyone, and we felt so well looked after. The

kindness and compassion they all gave to Dad was second to none and he was always treated with dignity. We were given honest answers to our many questions and many hugs when things got too much. They understood how important he was to us, and their care was extended to us all. The room was homely and airy and we had all the facilities we needed. They even brought a bed in so Mum could stay overnight! We have all eaten far too many of their delicious shortbread! We can't rate The Old Rectory and its wonderful staff highly enough. Thank you to you all.

Reply from James Chalk, Operations Manager at The Old Rectory

Thank you for your taking the time to give us such a positive review during this sad time.
It was a true honour to look after your dad. We were so pleased to be able to care for your dad as he neared the end of his life, and for your mum and all the family to be with him.
We are glad that we were able to support you all through this emotional time
Your dad was only with us for a short time but he made such an impression on us and it was an honour to experience the special bond that he had with you as a family.
Thank you
Mandy
Home Manager

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Rectory
from Jeremy P (Respite Resident) published on 26 September 2023

Submitted via Postal Card • Report

Overall Experience

I have always thought of kindness as just a word. Now I have experienced it first-hand at The Old Rectory. All staff without exception were caring and professional. The surroundings were comfortable and immaculate. Nothing was too much trouble. Food was imaginative, home-cooked and always hot. My overall

short stay was a four-star experience.

Reply from James Chalk, Operations Manager at The Old Rectory

Thank you so much for your review. It is so appreciated by all the team here at The Old Rectory.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Millbrook House Residential Care Home
from John S (Resident) published on 22 September 2023

Submitted via Postal Card • Report

Overall Experience

Millbrook House Residential Care Home is surrounded by such beautiful gardens and the house itself is a credit to all concerned. Having been here for two very happy years, I look forward to my remaining years.

Reply from Virginia Hyde, Manager at Millbrook House Residential Care Home

Thank you very much for your wonderful review. It is a pleasure to have you with us and to be part of our Millbrook House family.
Regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Millbrook House Residential Care Home
from Tia B (Daughter of Resident) published on 21 September 2023

Submitted via Postal Card • Report

Overall Experience

We are so pleased we chose Millbrooks - the staff are always cheerful and welcoming and my father is very happy.
We feel that he is having the best of care.

Reply from Virginia Hyde, Manager at Millbrook House Residential Care Home

Thank you very much for the wonderful review.
It is a pleasure having Dad with us at Millbrook House.
Regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Bramley Care in Dorset

Bramley Care Locations in Dorset (2)

Bramley Care Reviews in Dorset (57)

The Old Rectory

The Old Rectory

The Old Rectory

The Old Rectory

The Old Rectory

Millbrook House Residential Care Home

The Old Rectory

The Old Rectory

The Old Rectory

Millbrook House Residential Care Home

Millbrook House Residential Care Home

Millbrook House Residential Care Home

Millbrook House Residential Care Home

Millbrook House Residential Care Home

Millbrook House Residential Care Home

Millbrook House Residential Care Home

The Old Rectory

The Old Rectory

Millbrook House Residential Care Home

Millbrook House Residential Care Home

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers