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Care Home Owned by Bramley Care in Wiltshire

9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Bramley Care in Wiltshire

Only the locations & reviews in Wiltshire for Bramley Care are showing below.

View the details of all 3 locations (with 102 reviews) owned by Bramley Care

Bramley Care Locations in Wiltshire (1)

 

1 Care Home owned by Bramley Care in Wiltshire

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Bramley House

Castle Street, Mere, Warminster BA12 6JN 

9.6 45 reviews
"I can't praise Bramley House enough in the care of my mum in her last few weeks of her life. The care they gave to my mum and myself was…"   Read all 45 reviews
Location Type Care Home

Bramley House provides luxury care in a beautiful environment. Bramley House is in the bustling village of Mere, just beneath the South Downs. Mere has a lively range of shops and pubs, as well as a tearoom and a post office. At Bramley House, all… Read more about Bramley House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 42 Rooms from £1,200 / week

Bramley Care Reviews in Wiltshire (45)

9.7
Bramley Care has a Group Review Score of 9.7 (9.684) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bramley Care must have a Review Score.

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Review of

Bramley House

from M K (Wife of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband received a very warm welcome at Bramley House, he is receiving very good care and delicious food.
Bramley House is comfortable, it is warm, feels like home and very clean.
All the staff are warm, friendly and well trained and discreet.
I hope my husband will have a long stay at Bramley
House

Reply from Kerry Johnston, Marketing Manager at Bramley House

Thank you so much for your kind words and for sharing your experience at Bramley House. We are delighted to hear that your husband feels welcomed and well cared for and that our team has made his stay comfortable. Providing a warm, homely and high-quality environment is at the heart of what we do and we truly appreciate your feedback. If there is anything more we can do to support you and your husband, please don't hesitate to reach out. Wishing him a happy and fulfilling stay with us.


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Review of

Bramley House

from A T (Daughter of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been there for over 10 years. She has been looked after mostly but she had a bad fall unnecessarily, leaving a bad scar on her face. Recently I visited with my sister, her hair had not been washed and her shoes had holes in their soles. We were not alerted. The carpet in her room, which
is tiny (same price) is completely worn out and rucked so it is a trip hazard. I am not impressed by this home.

Reply from Sarah Wagner, Director at Bramley House

Thank you for your feedback. We are truly sorry to hear about your concerns and appreciate the opportunity to respond and provide clarity. Your mother's care and comfort are our highest priorities. Personal care is provided daily, and our records confirm this is consistently upheld. Regarding her shoes, we promptly identified the need for replacement and called your sister on 6 December to advise. The issue was resolved very quickly thereafter. Following your feedback, we have asked our maintenance team to review the carpet in her room to ensure it remains safe. The fall you mentioned occurred six years ago in the garden and, while unfortunate, was an accidental incident that we addressed at the time. Our records indicate that it left no ongoing issues or concerning scars. We greatly value the relationship we have with your family and encourage you to contact us directly to discuss this further. Your input helps us continue to provide the high-quality care we are committed to.


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Review of

Bramley House

from Catherine W (Daughter of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise Bramley House enough in the care of my mum in her last few weeks of her life. The care they gave to my mum and myself was second to none. Thank you so much. The staff were forever on hand to give me the support when I needed it.

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Review of

Bramley House

from R M (Son-in-law of Resident) published on 21 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Bramley House team looked after our mum for nearly two years after - aged 96 - she was no longer safe in her own home. She was very well treated and cared for with great compassion during this period, particularly in her final months. We are very grateful to them.

Reply from Kerry Johnston, Marketing Manager at Bramley House

It's heartwarming to hear such positive feedback regarding the care your mum received with us here at Bramley House. It was a privilege for us to have had your mum here with us for the past two years, and to have been able to ensure she was safe and well cared for during that time. We would like to take this opportunity to extend our heartfelt condolences, to you and all her family and will particularly remember your mum for her love of Teddy Pushkin, chocolate and flowers.


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Review of

Bramley House

from W E (Daughter of Resident) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in recommending this home for either permanent or respite care. I have worked in many residential homes and Bramley House is worthy of high praise for all aspects of service!

Reply from Kerry Johnston, Marketing Manager at Bramley House

Thank you so much for your glowing recommendation and for the privilege of being able to care for your father here at Bramley House. We are truly thankful to receive such praise from someone who, themselves, has worked in residential care.


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Review of

Bramley House

from M L (Daughter of Resident) published on 3 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to all the staff at Bramley House for their care, kindness, compassion and professionalism in looking after my father until he died. Without exception, they were respectful, gentle and calm in all their dealings with him and patient and courteous to the family. All his personal and
medical needs were met in a timely manner and we could not have wished for a more peaceful end. Thank you all.

Reply from Kerry Johnston, Marketing Manager at Bramley House

Thank you so much for taking the time to share your experience with us. We are deeply touched by your kind words, and to have had the opportunity to care for your father over the past year. At Bramley House, our priority is to provide compassionate and professional care to all our residents and their families. Knowing that we were able support your father who was such a pillar of the local community, and your family during such a difficult time means the world to us. Your recognition of our staff's dedication to respect, gentleness, and calmness reinforces our commitment to maintaining the highest standards of care for all the residents here at Bramley House. Please accept our heartfelt condolences on the loss of your father. It was an honour to be part of his journey, and we are grateful for the trust you and your family placed in us.


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Review of

Bramley House

from Peter F (Husband of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am 86 and my wife is of the same age. She has dementia, I look after her and have taken advantage of 1 day per week care (9am-5pm) respite.
She is happy at Bramley House. She talks to everyone. The staff are second to none.

Reply from Paula Stone, Care Manager at Bramley House

Thank you for sure kind words, its a pleasure to care for your wife.


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Review of

Bramley House

from Pat I (Resident) published on 22 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff friendly, efficient, very professional, kind and welcoming. I arrived full of trepidation and shall leave full of gratitude and sad to miss my new friends. I would not hesitate to recommend Bramley.

Reply from James Chalk, Operations Manager at Bramley House

Thank you so much for your lovely comments. We are so pleased that you enjoyed your stay with Bramley House.


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Review of

Bramley House

from P P (Son of Resident) published on 7 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always work really hard for the residents. They are kind and compassionate all the time.
Staff work hard to make life as happy and comfortable as possible for residents.

Reply from Paula Stone, Care Manager at Bramley House

Thank you for such nice words to say about the home.


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Review of

Bramley House

from K H (Daughter of Resident) published on 17 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled into life in a care home extremely well. The staff have been very sensitive to her quirky needs and in general, have a very flexible and personalised approach to caring for her. They have sensitively managed her occasional outbursts and always inform me of any incidents. She always enjoys
the activities (unless it's flower arranging!) and loves any trips.

Reply from Paula Stone, Care Manager at Bramley House

Thank you for your kind words, it was a pleasure caring for your mother.


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Review of

Bramley House

from G P (Daughter of Resident) published on 1 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, more like a country hotel. Staff in the majority are long-term. Food is cooked on-site and geared towards more elderly residents. Beautiful gardens, which residents are encouraged to use and help with planting etc. Also, good social activities geared towards events outside the home.
Highly recommend.

Reply from Paula Stone, Care Manager at Bramley House

Thank you for your kind words. It was a pleasure looking after your mother for all the years she lived at Bramley House.


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Review of

Bramley House

from S T (Wife of Resident) published on 3 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Bramley House since November 2020, is very happy and he likes all the staff. Also, he enjoys all the food and myself and family are always made welcome.

Reply from Paula Stone, Care Manager at Bramley House

Thank you for your kind words, it's a pleasure to care for him.


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Review of

Bramley House

from S T (Relative of Resident) published on 27 October 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a calm, caring and friendly atmosphere at Bramley House. The home is efficiently run with all the staff working as a cohesive team and an attitude that nothing is too much trouble. The team is unfailingly caring, supporting and compassionate to our family member, who is always addressed appropriately
and with respect. There is a focus on tailoring delivery to suit both their character and needs. Care is provided with warmth, humour and empathy. It has been a huge relief to know our family member is so well supported 24/7, is safe and is truly cared about by all the team. The staff are extremely welcoming to all our family, and the constant open communication is reassuring. The manager is hands-on, proactive and applicable. She shows great respect and empathy for residents. Put simply, Bramley House is highly recommended both for prospective residents and for the care and support, which is also extended to their family. We cannot thank the whole team enough.

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Review of

Bramley House

from C L (Daughter of Resident) published on 20 July 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went above and beyond, excellent.

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Review of

Bramley House

from J A (Son of Resident) published on 13 April 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and attention throughout. Bramley House is outstanding in my opinion - delivering excellent care against the incredibly challenging Covid-19 backdrop.

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Review of

Bramley House

from Jackie G (Daughter-in-law of Resident) published on 6 April 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been at Bramley Lodge for nearly two years. She was cared for with much love and dignity. Mum had vascular dementia, so could be strong-willed at times, but that staff (all of them) were amazing and patient with her. Cannot praise highly enough the "entertainment" team. The cleanliness of the
home was excellent. The food Mum just loved. The nursing team became family too. Thank you.

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Review of

Bramley House

from V G (Daughter of Resident) published on 1 April 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Bramley House for nearly two years until his death at the beginning of March.
It was difficult to move my father into a care home as I had cared for him in my own home when his physical and mental condition deteriorated. Bramley House is a lovely home with local staff who
really care. The management structure is good and any concerns are dealt with. The staff make you feel welcome. My father died of Covid and his end of life care was all I could have hoped for. I would strongly recommend Bramley House to anyone seeking residential care.

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Review of

Bramley House

from C F (Daughter of Resident) published on 1 April 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was treated with dignity and respect throughout her last couple of weeks. I was kept informed of her condition and given access every time that I requested it. A very high standard of care at all times.

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Review of

Bramley House

from D W (Son of Resident) published on 23 March 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great people working very hard in a lovely home.

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Review of

Bramley House

from M S (Wife of Resident) published on 8 January 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise Bramley House enough for the care and dedication they gave my husband and myself all through the time he was with them especially his final days. I will miss them all.

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