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Care Home Owned by Visionary Care Ltd in North Lincolnshire

8.2 Group Review Score (the average from all locations with a review score)

Visionary Care Ltd Locations in North Lincolnshire (1)

 

1 Care Home owned by Visionary Care Ltd in North Lincolnshire

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St Mary's Care Home

14 St Mary's Court, Speedwell Crescent, Scunthorpe DN15 8UP 

7.8 35 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 47 Rooms

Visionary Care Ltd Reviews in North Lincolnshire (35)

8.2
Visionary Care Ltd has a Group Review Score of 8.2 (8.167) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Visionary Care Ltd must have a Review Score.

Overall Experience

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Review of

St Mary's Care Home

from Deborah C (Daughter of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed with the quality of care in St Mary's. The staff are absolutely wonderful, caring, dedicated and hard-working. My mum is very happy there and feels safe, supported and valued. Highly recommended.

Reply from Emily Brizzalari, Manager at St Mary's Care Home

What beautiful words, thank you so much, I will pass this on to the staff.


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Review of

St Mary's Care Home

from M W (Son of Resident) published on 6 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After being discharged from hospital to another care home which wasn't fit for purpose we contacted St Mary's to see if they could meet my dad's needs. From initial contact to my dad being admitted we were kept informed of everything and staff were more than welcoming answering any questions or concerns
and reassuring us that he was in safe hands. I have visited every day sometimes twice a day and no matter what time I visit Dad is always clean, tidy and comfortable. He can't recommend the staff enough saying they go "above and beyond". The carers do a difficult job with a smile, empathy and compassion. In the nicest possible way I hope it's a short stay for him but whilst he is there it's reassuring that the care he recieves is to such a high standard and that nothing we ask is ever too much trouble. Thank you genuinely doesn't seem enough.

Reply from Emily Brizzalari, Manager at St Mary's Care Home

Thank you so much for the nice comments, your dad has been a joy to look after, he is so grateful for everything the staff help him with, they really enjoy having him in the home.


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Review of

St Mary's Care Home

from Phil S (Son of Resident) published on 8 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in St Mary's for approximately 14 months, before sadly passing away on the 27th of April 2024.
Whilst in St Mary's he was treated with dignity and respect, any problems that arose I was contacted by the staff anytime day or night.
The staff were always very professional and welcoming
which must be very hard at times for them whilst working in a very challenging environment.
The last few days of my dad's life were made very comfortable for him by making sure he was in no pain or agitated in any way.
After my father had passed all my questions were answered and we were treated in a very professional manner.
The staff have all been excellent and are a massive credit to St Mary's Care Home.
All I can say is a massive thanks to all of you.

Reply from Emily Manager, Manager at St Mary's Care Home

Thank you for your kind words I have passed this on to all the staff. Dad was an absolute pleasure to care for and I know the staff was very fond of him. I know the staff was also very fond of another particular person, please tell her to come and visit anytime, the staff will always gladly have the kettle on and waiting for her. Please take care of yourselves and you know where we are if you need anything at all.


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Review of

St Mary's Care Home

from Margaret S (Wife of Resident) published on 2 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My husband has been in hospital for twenty-six hours with a catheter-related UTI. Before admission into A and E, he had ongoing pressure sores to the rear and to his heel. One week later the pressure sores, particularly the one on the backside, is now deep and the skin is split open. The virtual team
was checking on him now it is down to the District Nurses and thank goodness for the District Nurses. The District nurses are not happy with the basic care of emptying catheter bags and general care. The air pressure was not on my husband's bed! My husband is in pain or discomfort every day. He is now eating better and he is being prevented from falling out of bed. However, the state of the pressure sore is unforgivable.

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Review of

St Mary's Care Home

from Karen F (Daughter of Resident) published on 20 April 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't say enough about this care home and the so friendly, caring staff. My dad sadly died yesterday, but for the few weeks he was there, the staff always put a smile on his face and kept him comfortable and well-fed.

Reply from Emily Manager, Manager at St Mary's Care Home

Thank you for the nice words. It was a pleasure to care for your dad, and wish we could have had a bit more time with him to get to know him and his family.


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Review of

St Mary's Care Home

from D B (Daughter of Resident) published on 11 February 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff need more dementia training, they do their best, but the company have a duty of candour to provide this, and I'm sure it could be in-house training, as all dementia people are different, so should be person-centred. Bedrooms could do so with a makeover. Activity coordinator - excellent worker.

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Review of

St Mary's Care Home

from A M (Daughter of Resident) published on 18 November 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was placed in St Mary's Care Home following a stay in hospital. I am so grateful for the care she has received. She's physically fitter, looks younger and is well cared for. The staff have also supported me, and I am most appreciative of it.

Reply from Emily Manager, Manager at St Mary's Care Home

Thank you so much for taking the time to review the home; the staff have worked really hard to make St Mary's feel like home from home.


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Review of

St Mary's Care Home

from Michelle H (Daughter of Resident) published on 16 November 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been several times to visit my mum. On each occasion, I have found the staff/management extremely helpful, friendly and professional. On every visit, I have experienced the home to be clean and smelling fresh.

Reply from Emily Manager, Manager at St Mary's Care Home

Thank you so much for your review; it's really nice hearing the positives when it's been such a hard year.


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Review of

St Mary's Care Home

from J R (Daughter of Resident) published on 8 November 2021

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

St Mary’s has moved under a new provider since April 21. It has proved challenging to reach an agreement with management to have an essential caregiver status but, after what seemed like a long battle, this has now thankfully been agreed. Staff continue to be very caring and responsive to Mum’s changing
needs and variable medical conditions. They continue to work through the challenges Covid presents, working hard to reduce the risks to residents. With staffing changes, there have been disruptions to activities for residents, but these have now been re-established and are varied and interesting. Communication with families is limited and more information would be appreciated.

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Review of

St Mary's Care Home

from Peter D (Son of Resident) published on 15 July 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care home to be very clean and tidy.
ALL members of staff I have spoken to have been extremely helpful.

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Review of

St Mary's Care Home

from Janet L (Wife of Resident) published on 9 July 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly, always happy to help. Staff take good care of all the residents. As a family we feel that St Mary's staff all do a great job.

Reply from St Marys Home Manager, Home Manager at St Mary's Care Home

Thank you for the lovely review; it means so much to the staff, especially at this difficult time. We are lucky to have such supportive family members.


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Review of

St Mary's Care Home

from Susan B (Daughter of Resident) published on 29 January 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received in his 10 years of residence was brilliant, he was always happy there and loved by the staff right up until his death recently. I was always kept well informed about everything. The recent manager had been my father's carer when he first went in St Mary’s in 2010, and she
was a favourite of Dad's and kept him on his toes if he was being awkward. I would like to thank all the staff for everything they did for him right till the end.

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Review of

St Mary's Care Home

from C D (Relative of Resident) published on 23 December 2019

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I have no major complaints about the care given because my father was happy when I visited him before I moved away from England but I find that my attempts to enquire about my fathers' wellbeing and health are ignored. I have sent numerous emails and received no response at all. I have called and been
told to contact a sister I have no contact details for and they refused to ask her to get in touch with me. So I consider that to be very rude and ignorant, particularly as they are aware of the fact that I am not in touch with the rest of my family and a cousin is actually staff. I have reached a point where I have had to request a police welfare check just to know if he is even alive.

Reply from Sam Armstrong, Regional Manager at St Mary's Care Home

We are sorry that this has been the experience of the service at St Mary's. We value the feedback received from any person involved in, or having contact with the home and truly believe this enables continuous improvement. Our complaint process is currently being followed to enable a thorough review of the concerns.


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Review of

St Mary's Care Home

from A B (Relative of Resident) published on 24 September 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister declined quickly this year. I think she has been cared for well considering her condition. She is a shy and introverted person who will not take part in activities but they are available to take advantage of. Generally, I have been very impressed.

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Review of

St Mary's Care Home

from A F (Resident) published on 18 September 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's very good. Get looked after well and never have to worry about anything, I'm allowed to live my life how I want and get lots of visitors.

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Review of

St Mary's Care Home

from E R (Resident) published on 18 September 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came in after a bad fall and have settled well. Lots of different people, every day is different. All the food is fresh and homemade.

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Review of

St Mary's Care Home

from J W (Resident) published on 18 September 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I moved in a while ago and like it very much. Everybody looks after each other, everything is better than I could ever had expected.

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Review of

St Mary's Care Home

from M R (Respite Resident) published on 18 September 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staying for a short time - staff very helpful, happy here and safe. It was my daughter's idea to come and I'm glad she suggested it. If I have to come again, I would be happy.

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Review of

St Mary's Care Home

from Janet P (Daughter of Resident) published on 5 August 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for one year. I feel happy with the care she receives as due to her dementia she is unable to live independently.
I know that due to her condition, some days are better than others but always feel that she looks well cared for and is treated with kindness by all the staff
I have met.

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Review of

St Mary's Care Home

from David B (Son of Resident) published on 15 July 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in St Mary's since October 2018, originally going for 2 weeks respite but has been there ever since. Staff and management are excellent, rooms very well decorated and activities and outings are regularly organised. Mum now calls it "home".

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