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Care Homes Owned by Visionary Care Ltd in West Yorkshire

8.2 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Visionary Care Ltd in West Yorkshire

Visionary Care Ltd Locations in West Yorkshire (2)

 

2 Care Homes owned by Visionary Care Ltd in West Yorkshire

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Carr Gate Care Home

Lawns Lane, Wakefield WF2 0QU 

8.1 58 reviews
  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • 65 Rooms
Claremount House Care Home

Claremount Road, Claremount, Halifax HX3 6AW 

8.6 3 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Mental Health
  • 23 Rooms

Visionary Care Ltd Reviews in West Yorkshire (61)

8.2
Visionary Care Ltd has a Group Review Score of 8.2 (8.167) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Visionary Care Ltd must have a Review Score.

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Review of

Claremount House Care Home

from O O (Friend of Resident) published on 31 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has to be the most promising one that I've visited. The staff are so friendly, kind, caring, and welcoming. Nothing is ever too much. They demonstrate their care by their words and body language, treating each and every one of the residents with the utmost care and dignity. The staff
always make time to chat and offer a drink every visit. The atmosphere is calm and safe. You can just feel the staff enjoy their work. Excellent!

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Review of

Claremount House Care Home

from Nancy P (Partner of Resident) published on 9 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints at all about the home, everything is extremely good.
My partner has been looked after for 2 years and everyone is so kind and thoughtful. Thank you.

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Review of

Carr Gate Care Home

from Elaine H (Daughter of Resident) published on 16 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home could maybe do with more staff but the staff who are there are brilliant very friendly and helpful, nothing is too much trouble for them. Mum is very happy there and is well looked after. Plenty of activities for those who want to join in, and any concerns are dealt with, with care and
compassion, staff always keep us relatives up to date with what’s going on. We couldn’t be happier with Mum's progress since arriving at the home.

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Review of

Carr Gate Care Home

from Wendy B (Daughter of Resident) published on 8 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't rate this home enough the staff are so helpful and cater to every need my mum has, they go above and beyond.

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Review of

Carr Gate Care Home

from Janet S (Daughter of Resident) published on 3 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was at Carr Gate for a short while before being assessed as end-of-life care but everyone was very caring and supportive and my mum's care was excellent. the night nurse was especially lovely.

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Review of

Carr Gate Care Home

from S J (Daughter of Resident) published on 11 April 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault care of the staff who were caring, attentive and lovely. We have been so happy with the care our mum received.

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Review of

Carr Gate Care Home

from Alan W (Brother of Resident) published on 2 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On 06.02.2023, my brother pressed the button to get the attention of the staff because he wanted to do a number two. My brother is bed bound so he can't get to the toilet, it was 45 minutes before anybody came. When a person came, my brother told them he want to do a number two, this person went off
to tell someone else and it was 20 minutes before someone came to him. To me, this is not good enough but I do appreciate that the staff are very busy. Also, my brother is on oxygen, what if there had been something wrong with the oxygen?

Reply from Julie Caygill, Hospital Liaison Team Administrator at Carr Gate Care Home

We are very sorry your brother had this experience. This is not the experience we would expect our residents to have and this has been addressed with the team on duty and the wider team to ensure this does not happen again.


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Review of

Carr Gate Care Home

from Angela B (Daughter of Resident) published on 20 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kindness from all.

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Review of

Carr Gate Care Home

from S P (Power of Attorney of Resident) published on 20 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The resident is being looked after very well, both for his nursing care needs and for his care home needs. The staff are friendly, always attentive to his needs and inform me of any issues that may arise. The rooms are clean and tidy and the care home is to a good standard.

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Review of

Carr Gate Care Home

from Kevin H (Son of Resident) published on 20 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the home and staff. My mother has never been happier in her later years.

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Review of

Carr Gate Care Home

from Louise T (Daughter of Resident) published on 30 December 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was fast-tracked to Carr Gate from hospital after a massive stroke. She spent seven weeks there being very well looked after by all staff from cleaners to head nurse. I even had a meeting with the head chef, as he wanted to make sure he was doing all he could too! Any issues were quickly resolved,
anything that we needed for Mum was there within five minutes! Mum was unable to speak, but she still managed to get across what she needed and staff always on hand to help. The only thing thing I think could be improved, is changing carpets to hard flooring for ease of cleaning. We'd like to thank all the staff for their hard work, during a very stressful time for us.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Carr Gate Care Home

Thank you for your generous feedback. Our staff team are pleased they have been able to support you and your loved one to such a high standard. Your feedback around the type of flooring has been listened to and we do change flooring where this is required for people's needs, however, some people still prefer carpet. We will continue to work with residents to meet their needs and preferences. Thank you for taking the time to pass on your thanks and appreciation.


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Review of

Carr Gate Care Home

from Stephen B (Son of Resident) published on 6 December 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found the staff extremely helpful.
Staff facilitate a 'Zoom'' contact with our relative every week.
Overall review is very satisfied. Thank you all so much.

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Review of

Carr Gate Care Home

from Lorraine L (Daughter of Resident) published on 3 September 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came here for a short stay while care providers were put in place after six weeks in hospital.
Every single person we met in Carr Gate Care Home showed no end of their support, kindness and caring ways. Nothing was too much for them and didn't have to ask twice for anything.
Huge thanks and gratification
to every single member of the team there. Keep doing what you do.

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Review of

Carr Gate Care Home

from Josie S (Daughter of Resident) published on 16 July 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Super management team at Carr Gate with highly experienced and qualified nursing team who have an excellent understanding of my mum's nursing needs. The care staff are considerate, cheerful and most importantly kind - which is the most important attribute of all. As with all care homes, it would be
wonderful if funding would allow for carers to spend an hour or two sitting and chatting with residents in their rooms every day, but this is just not possible under the UK’s health and social care system. Mum is happy at Carr Gate and has told me numerous times that she never wants to leave. I have no hesitation in commending the entire team.

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Review of

Carr Gate Care Home

from K E (Daughter of Resident) published on 22 June 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care is excellent, and all needs are met.
Very friendly staff and very caring.

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Review of

Carr Gate Care Home

from Rebecca B (Daughter of Resident) published on 18 June 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Can only comment on limited visiting due to Covid 19. We have been happy with the service received to date. Mum is settled and happy in the care at Carr Gate. Mum expresses concern at lack of staff on weekends compared to weekdays.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Carr Gate Care Home

Thank you for your feedback, and we are delighted to hear that your Mother has settled into Carr Gate well. I would like to offer my assurances that the staffing numbers deployed at the weekend match those of during the week, as we recognise that our Resident’s needs are the same, whatever day of the week it is. Your Mother may notice that the home is less ‘busy’ on the weekends, as GPs, Physiotherapists and other Allied Health Professionals do not routinely visit on a weekend, further to this, some of our Ancillary Staff, such as the Home Administrator and Maintenance Operative do not routinely work during the weekend period. If you would like to discuss your concerns further, please don’t hesitate to contact the Home Manager on 01924 828105.


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Review of

Carr Gate Care Home

from Paula D (Daughter-in-law of Resident) published on 8 June 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful staff, kind and those I have met were dedicated to their profession which I found really reassuring.
They were quick to answer any questions from me about details regards care and facilities, and anything I was not sure about. Great! Thank you all.

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Review of

Carr Gate Care Home

from David H (Son-in-law of Resident) published on 11 May 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always friendly, care given to Mum very good.

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Review of

Carr Gate Care Home

from M H (Son of Resident) published on 4 May 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good clean home. Great staff. Very helpful and supportive.

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Review of

Carr Gate Care Home

from J E (Son of Resident) published on 16 December 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carr Gate care HOme made my dad feel at home from the moment he arrived. Their approach to caring is totally individual and personal and my dad's experience was first rate. Many thanks, Carr gate.

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