Morar Living in Cambridgeshire | 1 Care Home

Review of
Townsend Manor
from Claire P (Daughter of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

My Mum has been in Townsend Manor for two years now and the loving care she receives from the staff has definitely prolonged and improved her life.. Townsend Manor is warm, very clean and the staff are dedicated and kind to both residents and their visitors. The only problem my Mum mentions is that

particularly at weekends, her alarm buzzer doesn't always get answered. I would like this to be addressed.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you for your feedback. We're delighted to hear that your mum has had such a positive experience at Townsend Manor and that our staff's dedication and kindness have made a difference in her life. It's wonderful to know she feels well cared for in a warm and clean environment. We appreciate you sharing her concerns about the alarm buzzer, and we understand how important it is for residents to feel reassured at all times. We will look into this to ensure the best possible experience for everyone. If you'd like to discuss this further, please don't hesitate to get in touch. Thank you again for your kind words and for your trust in us.

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Review of
Townsend Manor
from DAVID P (Husband of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

I have found Townsend Manor Care Home a very nice place indeed. The staff are kindly - friendly and caring- nothing being too much trouble. Their patience is remarkable. It is a modern building with lots of facilities- more than i expected.
Sometimes when they are busy their are delays responding to

the call button- but when the emergency button is used they are there straight away.
i think it would given that nowhere is PERFECT Townsend Manor comes pretty close.
The food at Townsend Manor is very good and i would compare it to restaurant quality.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you so much for your kind words and thoughtful review. We are delighted to hear that you have found Townsend Manor Care Home to be a welcoming and supportive place. Our team is dedicated to providing compassionate and attentive care, and it's wonderful to know that their kindness and patience have made a positive impression. We appreciate your feedback regarding response times during busy periods. While we always strive to be as prompt as possible, we are pleased that the emergency button system provides reassurance when needed. It's also fantastic to hear that you enjoy the food and consider it restaurant quality our catering team will be thrilled with your praise! Thank you again for your support and for recognising the hard work of our staff. If there is ever anything we can do to further enhance your experience, please do let us know.

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Review of
Townsend Manor
from Stuart F (Son of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

I was never sure how my mum would adapt to living within a care home environment after living in a house that was isolated , but with us having the ability and support from the home management we personalised her room with pictures and some furniture from home and we created her a tub garden outside

her door . Mum now has a real connection with the staff who look after her and her sense of humour can be quite infectious , she now very much feels at home at Townsend and has become very settled , she can never speak highly enough of the staff and the care and consideration they show to her , my sister and feel if we have an issue with anything we can talk to someone to resolve it

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you so much for sharing your experience. It's truly heartwarming to hear how well your mum has settled into life at Townsend Manor. We understand how important it is to maintain a sense of home, and were delighted that the personal touches in her room and her tub garden have made a difference. Our team takes great pride in creating a warm, caring environment, and it's wonderful to know that your mum's sense of humour is bringing joy to those around her. We also appreciate your kind words about our staff, we strive to provide compassionate, attentive care not only to our residents but also to their families. It means the world to us that you and your sister feel comfortable reaching out whenever needed. Thank you again for your support and trust in Townsend Manor!

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Review of
Townsend Manor
from K B (Daughter of Resident) published on 13 March 2025

Submitted via Website • Report

Overall Experience

To put Mum into the care of all at Townsend Manor was the hardest decision of our lives and the guilt we feel has been overwhelming. But we have been reassured by the manager and her team, who have shown nothing but kindness and professionalism towards our Mum and indeed our family that we now know

this is the right move for Mum. The care staff are all amazing and we have seen them many times now encouraging and interacting with residents, and you feel they genuinely care and love their profession - they make a difference!
The home is clean and well cared for, the food is exceptional and we love the coffee shop area, where tea and cake with Mum feels like a treat. There are numerous activities planned during the week and it's a personal choice if residents choose to join in, but they are encouraged to and it's nice to see residents enjoying themselves.
There are areas that need improvement, but nothing in life is perfect, but this home is as near as you can get - a home from Home

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you so much for taking the time to share your heartfelt experience. We truly understand how difficult the decision can be, and we are so grateful for your trust in us to care for your mum. It means the world to hear that our team has helped reassure you and your family, and that you feel confident this was the right move for her.Our care team is dedicated to creating a warm, supportive, and engaging environment, and we're so pleased that you have seen first-hand the kindness, professionalism, and passion they bring to their roles. Knowing that your mum is comfortable and that you can enjoy special moments together, whether over tea and cake in the coffee shop or during activities, is exactly what we strive for.We appreciate your honest feedback and acknowledge that there is always room for improvement. We are continuously working to enhance our services, and your insights are invaluable in helping us achieve that.

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Review of
Townsend Manor
from M P (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My Mother has lived in Townsend Manor since May 2024. She was admitted after several weeks in hospital after an infection and following falls. She had a few previous admissions to hospital and it became clear that, aged 99, she needed 24-hour care. She received a very warm welcome from all the staff

- had a lovely ensuite bedroom with a door to the garden. Her care has been excellent, the activities provided have generally improved her quality of life and she and I know she is in the best possible place.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you for your kind review. We're so pleased to hear that your mother has settled in well at Townsend Manor and that she's received a warm welcome from our team. It's wonderful to know that the ensuite bedroom and garden access have added to her comfort, and we're thrilled that the care and activities provided have positively impacted her quality of life. We are committed to ensuring that she continues to receive the highest standard of care, and we greatly appreciate your trust in us to look after her. Should you need anything further, please don't hesitate to let us know.

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Review of
Townsend Manor
from L F (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My dad has been a resident at Townsend Manor since November 2022. He is constantly praising the excellent care he receives and how much he loves all the staff. Whenever I visit the staff are always friendly and will answer any questions I have on my dad's care. Sadly he does not like to go out of his

lounge so does not benefit from the excellent facilities, however, the activities staff do engage with him and encourage him to get involved. I am often there at mealtimes and have eaten at the home with our family and the food is excellent. The chefs go out of their way to ask if there is any particular food he would like which is great. The manageress is is often in early in the mornings and she is very approachable and supportive and listens to any comments or questions. I feel that the home is a friendly and welcoming place and I feel like the staff goes above and beyond to make Dad feel safe and happy.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you for your kind words and for sharing your experience of Townsend Manor. Were delighted to hear that your dad feels safe, happy, and well cared for by our dedicated team. Creating a warm and welcoming environment is at the heart of what we do, so its wonderful to know our staffs commitment is recognised. It's also great to hear that you and your family have enjoyed meals here and that our chefs accommodate his preferences. While we respect his choice to stay in his lounge, our activities team will continue to engage him in ways that bring him joy. Your feedback means a great deal to us, and we truly appreciate your trust. Thank you again for your support. If there's ever anything more we can do, please don't hesitate to get in touch.

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Review of
Townsend Manor
from J P (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

The care home resembles a 4/5 star hotel but sadly although the staff remain kind, caring and vigilant, it's clear that staff numbers have dropped since Mum arrived and sometimes they are at full stretch to cater for the needs of the residents. I do feel sometimes it seems a bit sparse on staff around

the home and at times Mum is still in bed at 11 am waiting for her personal care. The care home is always clean, tidy and warm and welcoming and the family are grateful that there are no restrictions on visiting and agree that with Mums' limitations she is now in the best place.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you for your review. We're delighted to hear that you find Townsend Manor welcoming, clean, and well-maintained, and that our team's kindness and vigilance have left a positive impression. It's also reassuring to know your family feels confident that your mum is in the best place for her needs. We would like to assure you that we are always staffed in line with regulations to ensure the safety and care of our residents. While there may occasionally be busy moments, our team works tirelessly to meet the needs of every resident as promptly as possible. We also continually review our staffing levels to maintain the high standard of care that Townsend Manor is committed to providing. We're grateful for your understanding and your thoughtful observations, as they help us improve and refine our service. Please don't hesitate to reach out directly if you'd like to discuss this further or share any additional thoughts.

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Review of
Townsend Manor
from J A (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My mum has been a resident at Townsend Manor for 10 months now and in that time she has been well looked after. Despite her age and disabilities she takes part in many great activities that are on offer. She is happy and has made new friends as well as caught up with many she hasn't seen for a while.

She has built up good relationships with all her carers and everyone who supports her. The medical support on hand means I don't have to worry as much as did before she moved in.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you for taking the time to share your experience. Its truly heartwarming to hear that your mother has been so well cared for during her 10 months at Townsend Manor. Were delighted that she is enjoying the activities we offer and that she has been able to make new friends while reconnecting with familiar faces. Creating a vibrant and supportive community is at the heart of what we do. It's also wonderful to know she has built meaningful relationships with her carers and feels supported by our team. Providing personalised care and ensuring our residents feel valued and comfortable is always our priority. We're especially pleased that the on-site medical support has given you peace of mind knowing that families can feel reassured is incredibly important to us. Thank you again for your thoughtful review. If there's ever anything more we can do to support your mother or your family, please don't hesitate to reach out.

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Review of
Townsend Manor
from Zena B (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

I highly recommend Townsend Manor. My mother and I have only been met with kindness, patience and understanding from all of the staff. They have done everything to help my mum settle and to make sure my mum has the correct medication and care. Townsend Manor home is beautifully decorated and has a feeling

of calm. The food is of a high standard and always well presented. The cafe area downstairs is a lovely touch.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you for your glowing review of Townsend Manor. We're thrilled to hear that both you and your mother have experienced such kindness, patience, and understanding from our team. Helping new residents settle in comfortably and ensuring their care and medication are managed correctly is always our top priority. It's wonderful to know you appreciate the calm and beautifully decorated environment we've created, as well as the high standard of food and presentation. We're especially glad the Bistro area has made a positive impression - it's a space we love to see residents and visitors enjoy together. Your feedback means so much to us, and we're grateful for the time you've taken to share it. If there's ever anything more we can do to enhance your mother's experience, please don't hesitate to get in touch.

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Review of
Townsend Manor
from S F (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My mother has settled quickly into her spacious room and reports everyone is lovely to her and the food is good. She's enjoying having daily showers in her own wet room. Staff are kind and sensitive to her needs. They have encouraged her to be more mobile and social, where previously she had isolated

herself because of her hearing difficulties. The staff are always welcoming and helpful. My mother has enjoyed some of the activities when someone has helped her to access them. She loves the Bistro area when we visit, especially the cake! As visitors, we always feel welcome and relaxed.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you so much for your lovely review. We're delighted to hear that your mother has settled in quickly and is enjoying her spacious room, the daily showers in her wet room, and, of course, the delicious cakes in the Bistro! It's wonderful to know that she feels well cared for and supported by our staff, and we're especially pleased that she's becoming more mobile and social. Encouraging our residents to feel connected and engaged is something we're passionate about, so it's heartening to hear she's enjoying the activities with a little extra help from our team. We're also thrilled that you and your family feel welcome and relaxed during visits - creating a warm and inviting environment for residents and visitors alike is very important to us. Thank you again for your kind words, and please don't hesitate to let us know if there's anything else we can do to make your mother's experience even better.

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Review of
Townsend Manor
from M B (Nephew of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

We are generally pleased with the care that my uncle receives. I have, however, spoken to a staff member about the state of my uncle's clothes. He has several nice shirts, jumpers and trousers, but we often find him in grubby clothes. I've tried to encourage him to put his clothes out for washing, but

he says he will wash them himself, which he doesn't. The staff member I spoke to is going to check his wardrobe, get rid of anything not worth keeping and make sure that anything grubby gets washed. Otherwise he seems quite happy at Townsend.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you for your review. We're delighted to hear that your uncle is generally happy at Townsend Manor, and we appreciate you bringing up your observations about his clothing. It's important to us that all residents feel comfortable and well-presented, and we're glad you spoke with a team member to address this. They are already working to ensure his wardrobe is organised, unsuitable items are removed, and anything that needs laundering is taken care of promptly. We'll continue to support your uncle in maintaining his preferred appearance. We're grateful for your input, as it helps us refine our care and support. If there's anything more you'd like to discuss, please don't hesitate to reach out.

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Review of
Townsend Manor
from Bridget C (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

The care my mother receives is very good, there are a few negatives but on the whole I am very happy. It does slightly shock me that there are often services not working fridges, dishwashers. Which I think are a given in quality care homes. The staff are delightful and always on hand although occasionally

there has been no staff in the sitting room where my mother sits.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you for your review and for highlighting both the positives and areas where we can improve. We're delighted to hear that you're happy with the care your mother receives and that our staff's dedication stands out to you. We understand how important reliable services are in ensuring a smooth experience. While occasional technical issues may occur, we always work to resolve them promptly to minimise any disruption. We also continuously strive to ensure communal areas are well-supervised to provide comfort and support for all residents. Your insights are greatly appreciated and help us in our commitment to providing the highest standard of care. If there's anything further we can assist with, please don't hesitate to get in touch.

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Review of
Townsend Manor
from P D (Son of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

In general, the home is now looking tardy, including upholstery that is not looking as clean as it should. They have some very good carers, but some that are seem to do their job without going that extra distance.
The events near Christmas were good, but in no small part due to events that were organised

by friends/relatives of the residents; over the last year they have, on occasion, been lacking, although I appreciate it will be difficult to cater for all residents. As for value for money, regrettably no longer the case.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you for sharing your feedback about Townsend Manor. We value hearing from residents and their families as it helps us maintain the high standards of care and service we strive for. We're sorry to hear you feel some aspects of the home, such as the upholstery, could be improved. Ensuring a clean and comfortable environment is a priority, and we are actively reviewing these areas to ensure they meet our expectations. We appreciate your kind words about our carers and are committed to ensuring all team members provide consistent, compassionate care to all residents. We're delighted to hear you enjoyed the Christmas events, which were part of our ongoing efforts to create engaging and meaningful activities for our residents. We are continually refining our programme to ensure it caters to the diverse needs and preferences of everyone in our care. Thank you again for your feedback. If you have further concerns, please contact our management team directly.

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Review of
Townsend Manor
from Ian S (Son of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

My dad moved into Townsend Manor on the 18th August 2023. On 1st January 2024 the fees were increased by 10%. I was not at all happy with this increase as my dad had only been there fir 4.5 months. The manager said she would put our case forward but nothing happened. Now I have been given another increase

of 9.9% which I feel is totally unacceptable. Despite numerous residents including myself requesting a visit from head office to discuss, this has not materialised. The area manager attended the meeting but could tell us nothing.
My dad has dementia but can still carry out his own personal care, dressing and toilet needs, therefore he requires very minimal attention from the staff. Dad has had a few falls since being in the home, some of which we were not notified about. We had to ask why he had a plaster on his forehead. Given the standard and level of care provided, I feel we are being overcharged already, prior to any further increase.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you for sharing your feedback about your father's experience at Townsend Manor. We greatly value input from families as it helps us refine our services and ensure the needs of residents and their loved ones are met. We understand your concerns regarding fee increases. These adjustments are part of our commitment to maintaining high standards of care and are outlined in the contract provided before families decide to join us. While we know these changes can be challenging, we remain committed to clear communication and delivering value for our residents' care and comfort. We're pleased to hear you've recognised positive aspects of your father's experience, including his independence and the compassionate care provided by our team. Head office contact details are included in all correspondence to address concerns directly. Your feedback has been shared with senior management, and we're reviewing how we engage with families to ensure concerns are addressed swiftly.

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Review of
Townsend Manor
from Terrina H (Daughter of Resident) published on 14 January 2025

Submitted via Postal Card • Report

Overall Experience

The support my dad receives is very good, staff are all very friendly, manager is very easy to approach with all problems, Dad enjoys the activities.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you so much for your lovely feedback. I'm so pleased to hear that your dad is happy with the support he receives and that he enjoys the activities we provide, it's always wonderful to know that our efforts make a difference. I'm also glad to hear you find the team friendly and approachable. We work hard to create a welcoming environment for both our residents and their families, and your kind words mean a lot to us. If there's ever anything you'd like to discuss or any way we can further support your dad, please don't hesitate to reach out to me directly.

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Review of
Townsend Manor
from Stacey J (Wife of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

This care home have gone above and beyond to make sure my husband is happy and settled. He has some lovely carers who know him so well and this helps to get him to get the best care he needs. They are always willing to try new things, listen to our ideas and they have all supported me and our children

as well as my husband.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you so much for your kind words and thoughtful review. We are truly delighted to hear that your husband feels happy and settled with us - it means so much to know that he is receiving the care and support he needs. Our team takes great pride in getting to know each resident personally, so it's wonderful to hear that this has made a positive difference for your husband. We're also pleased to have been able to support you and your children during this time. Thank you for placing your trust in us and for sharing your experience - it really inspires us to continue providing the best care possible. Please don't hesitate to share any further thoughts or ideas; we're always here to listen.

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Review of
Townsend Manor
from T W (Wife of Resident) published on 21 November 2024

Submitted via Website • Report

Overall Experience

My husband had only been a resident a few months before he sadly passed. Townsend Manor was my saviour. The way Townsend care for their residents is second to none. I'm truly grateful from the manager to the team of nurses and carers how quickly they worked out how to handle and approach my husband

as he could be difficult at times. I was kept informed on any health or medication changes. I felt at ease with him being at Townsend Manor unlike previous nursing homes. He enjoyed the food that was served which was a must for him and he also enjoyed being taken down to the bistro area for coffee especially the cakes. We often sat here when I came to visit this is such a lovely area to be together to have a coffee especially as I was unable to take him out anymore. The rooms at Townsend Manor are spacious, airy and well-designed, especially the wet room, privacy and dignity met all in one place. They made me and my 2 dogs very welcome on all occasions. This care home is 5 stars in my eyes.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you so much for the thoughtful card you provided us. Your heartfelt words mean the world to the team at Townsend Manor. We are deeply sorry for your loss, but it brings us comfort to know that we were able to provide a safe and caring environment for your husband during his time with us. It was truly our privilege to care for him and to ensure his dignity and comfort. Your recognition of our team's efforts and the environment we strive to create means so much. Knowing that you felt at ease and that your husband enjoyed the food, the bistro area, and the moments you spent together there brings warmth to our hearts. We're also so glad that we could make you and your dogs feel welcome-it's those moments of togetherness that are so important. Your kind words about the care, communication, and environment at Townsend Manor will inspire us to continue providing the highest level of support to our residents and their families.

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Review of
Townsend Manor
from J N (Daughter of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience

I was delighted with the level of care my Mum with dementia received. The carers soon got to know my Mum and were very adaptable in meeting her needs. Her end-of-life care was met with heartfelt care, consideration, and putting Mum first. The management was always available to talk to and discuss what

was best for Mum. I really felt such gratitude to have my Mum in such a caring home as Townsend Manor.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you so much for your heartfelt feedback. We're truly honoured to have had the opportunity to care for your Mum and support your family during such an important time. Our team is dedicated to treating every resident with the compassion, respect, and dignity they deserve, and we're so pleased to hear that our approach made a difference for your Mum and for you. Your kind words mean a great deal to us, and we'll be sure to share them with the entire team at Townsend Manor. Thank you again for entrusting us with her care.

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Review of
Townsend Manor
from Julie J (Daughter of Resident) published on 16 July 2024

Submitted via Website • Report

Overall Experience

My Dad was a resident of Townsend for just over a year. I really can't thank all the staff enough for all the love and care they gave my Dad right up to the very end.
I really felt they all went above and beyond. Not only do the residents feel part of the Townsend family, we all did too. Visiting

is unrestricted which makes it feel homely. There is always a member of staff available to talk to.
I personally feel that not only have I lost my wonderful Dad but also some lovely friends too.

Reply from Sarah Ward, Home Manager at Townsend Manor

Dear Julie, thank you so much for sharing your experience with us. We're deeply touched to hear about the care and support your Dad received during his time at Townsend. Our dedicated staff strives to create a loving and homely environment for all residents, and it means the world to us that you feel like part of the Townsend family. Losing a loved one is never easy, and we are honoured to have been able to provide comfort and care not only to your Dad but also to you during this time. Please know that our doors are always open, and our staff is here to support you whenever you need. Sending you our heartfelt condolences and warmest wishes. Best regards, Townsend Manor Team.

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Review of
Townsend Manor
from Anne T (Daughter of Resident) published on 25 April 2024

Submitted via Website • Report

Overall Experience

I can't fault the staff. They all did their utmost to care for my dad. Sadly, Dad was only there for about eight weeks. He died very peacefully in his room, with his family around him. The staff made it possible for the family to be with Dad for however long we wanted.
There was never a time limit

or set visiting hours. Also, any number of visitors could come and visit Dad, obviously being considerate of other residents.
The only thing that I can find fault with was that there wasn't an over-the-bed table available. As my dad was bedbound, a table would have been very helpful.
It felt as if we were part of a big family. I still go back to visit the staff, as they're all so lovely.

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Morar Living Reviews in Cambridgeshire (29)

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