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Care Home Owned by Morar Living in Devon

9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Morar Living in Devon

Only the locations & reviews in Devon for Morar Living are showing below.

View the details of all 16 locations (with 353 reviews) owned by Morar Living

Morar Living Locations in Devon (1)

 

1 Care Home owned by Morar Living in Devon

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Escan Manor

Weirfield Road, Exeter EX2 4DN 

8.4 11 reviews
"The team take great pride and ensures that the atmosphere is relaxed, and welcoming and the residents are respected. It does have that…"   Read all 11 reviews
Location Type Care Home

Conveniently located in the extremely popular and highly sought after area of St Leonard’s, close to Exeter city centre, Escan Manor is a brand-new purpose built care home offering luxurious friendly living, along with a real sense of community and outstanding… Read more about Escan Manor

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Sensory Impairment
  • 72 Rooms from £1,550 / week

Morar Living Reviews in Devon (11)

9.4
Morar Living has a Group Review Score of 9.4 (9.380) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Morar Living must have a Review Score.

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Review of

Escan Manor

from Jon R (Son of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents (who both have dementia) have been at Escan Manor since Aug/Sept 2024. My father was at another home in Exeter (rated close to 10*, with an "Outstanding" CQC) but they told us they could not deal with him any more - in particular his tendency to shout if he has an urgent need. Several other
care homes refused to take him. Escan Manor, by contrast, has done an excellent job of managing his needs. I also find the staff much friendlier than at the previous home. As for my mother, the home has worked hard to help her settle in, especially in light of her anxiety and confusion. There have been personnel changes, but I regularly see care staff that I've got to know from previous visits. The home is purpose-built, well designed and v.warm (both parents really feel the cold). Can't say it's all been perfect (e.g. admin/communication is v.poor) - but for me, the most important thing is the care, which in my experience has been very good.

Reply from Diana Cole, Home Manager at Escan Manor

Thank you for taking the time to share your experience at Escan Manor. We truly appreciate your thoughtful and honest feedback.We are so pleased to hear that your parents are receiving the care and support they need and that our team has been able to manage your fathers needs effectively. We understand how important it is to provide a warm, welcoming, and compassionate environment, and its wonderful to hear that you've found our staff friendly and dedicated to helping both your parents feel comfortable.We acknowledge your concerns regarding administration and communication and sincerely appreciate your patience. Your feedback is invaluable in helping us improve, and we will certainly review our processes to ensure a smoother experience for families.Ultimately, the well-being of our residents is our top priority, and we are grateful for your trust in us. If there is anything more we can do to support you or your parents, please do not hesitate to reach out.


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Review of

Escan Manor

from R G (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My father moved in June 2024, following a 2 year stay in another home, he moved to be closer to his family. It took him a while to settle in with constant changes in staff, especially nurses and then understanding his needs and acknowledging his care plan. There have been a few incidents of not having
his medication which have caused a lot of anxiety. With more changes and the departure of management and senior staff, we are starting to worry that we have made the right decision. We are not feeling confident that his complex needs are being met and for the home whilst promising, they seem to be going through a period of uncertainty.

Reply from Escan Manor, Home Manager at Escan Manor

Thank you for sharing your feedback about your father's experience at Escan Manor. We're so pleased that he has been able to move closer to his family, as we know how important this connection is for his well-being. Adjusting to a new environment can take time, and we're grateful for the opportunity to support him during this transition. While the home is undergoing some changes, we remain fully committed to maintaining the high standards of care and ensuring that all residents' needs, including your father's, are met with compassion and professionalism.We're proud of our dedicated team and the care they provide, and we're focused on building a stable and supportive environment for all residents. Your input is valuable to us, and we would welcome the chance to discuss your father's care further to provide reassurance and address any specific concerns you may have. Thank you again for your feedback and support.


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Review of

Escan Manor

from G M (Brother of Resident) published on 30 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nursing staff coming and going. Caring staff coming and going. Rumours of the manager not being particularly nice or able to do his job in a professional manner.
Issues with the food being substandard and not of good quality. Room cleanliness below standard. This is a review based on previous issues
and not a reflection on the recent changes. Thankfully the manager has left along with a former receptionist.
The acting manager is absolutely fantastic and issues that the previous manager couldn't be bothered to address are now in hand with a big improvement.
The acting manager deserves to be promoted to manager!
Hopefully, this improvement will remain and other issues will be addressed. This is sadly quite a negative review but it's an honest one.

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Review of

Escan Manor

from Joy W (Friend of Resident) published on 2 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My friend came to Escan Care Home in mid-October and has now been there for 6 weeks. I believe there were problems to begin with, as was not invoiced for her care, but this has now been rectified since the manager has left. The assistant manager has been great and has endeavoured to sort out any problem
immediately. She has also been honest and upfront if there is a problem.
My friend is starting to settle and has been offered to attend the different activities, but she has declined as would rather stay in her room.
The food looks good, and the bedrooms and central areas are beautiful with great attention to detail. When the manager has been appointed (I am hoping the assistant manager will be appointed) Escan Manor can only go one way "Up".

Reply from Dawn Leaman, Manager at Escan Manor

Thank you for sharing such a thoughtful and detailed review. We're delighted to hear that your friend is beginning to settle at Escan Care Home and that you've noticed the care and attention we put into our environment, food, and activities.We sincerely apologise for the initial issues with invoicing but are pleased these have now been resolved. Thank you for your encouragement and confidence in Escan Care Home. We're committed to continual improvement, and your feedback is invaluable. If there's anything more we can assist with, please don't hesitate to reach out.


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Review of

Escan Manor

from A B (Friend of Resident) published on 14 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Although this is a very clean and tidy place, I have found that the lady I visit has twice to my knowledge been left for over an half hour after asking to use the toilet and has therefore wet the bed/chair and sat in it uncomfortably for a while which does not help the sores she has. I have also noticed
when breakfast is brought in no one has offered to sit and encourage/feed her. It was just left on the table for her to help herself. If this is happening at lunchtime as well then she has no chance of building her strength back up. I know staff shortages don't help but don't take in more residents until you have the staff to look after them properly.

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Review of

Escan Manor

from P M (Son of Resident) published on 14 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team take great pride and ensures that the atmosphere is relaxed, and welcoming and the residents are respected. It does have that hotel feeling which makes the experience a very pleasant one. My parents are delighted by the excellent level of care they receive. They are extremely happy and settled
in well. Communication is good between the team and the residents. I couldn't have wished for a nicer place for them to be in and call it their forever home. My only concern is that the quality of the food has dropped but I know it's getting a bit better.

Reply from John Holliday, Home Manager at Escan Manor

Thank you so much for taking the time to share such wonderful words about our home and the care we are providing for your parents - it's an absolute privilege to have them both living here with us at Escan Manor. Rest assured, as our hospitality team expands our menu is changing, offering a wider selection of seasonal and home-cooked favourite dishes as requested by our residents. We hope that you will be able to join us for lunch sometime soon and taste for yourself. I'll make sure that this feedback is shared with the wider team, who will be both delighted and rewarded to read your comments.


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Review of

Escan Manor

from M C (Resident) published on 29 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are very good, comfortable, and very pleasant surroundings. Food could be improved.

Reply from John Holliday, Home Manager at Escan Manor

Thank you for this feedback following your recent respite stay with us. I'm glad to hear that overall your stay was very enjoyable and we will of course pass your comments on to our hospitality team. As we are always striving to improve, our new seasonal menu will be introduced shortly and we would love to invite you back in to Escan Manor to enjoy lunch with everyone again very soon.


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Review of

Escan Manor

from B W (Resident) assisted by family/friend published on 24 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You couldn't go anywhere better. The rooms are lovely and the food was really nice - like a 4-star hotel.

Reply from John Holliday, Home Manager at Escan Manor

Thank you so much for your review about life at Escan Manor - all of the team are absolutely delighted that you have chosen to make this your new home - it's a real pleasure having you here!


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Review of

Escan Manor

from Angela R (Daughter-in-law of Resident) published on 30 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is only one word to say about this wonderful place wow. It’s very apprehensive visiting a relative for the first time in a strange environment. However, from the first moment you walk in the whole atmosphere is so beautiful and welcoming. It’s not institutionalised in any way. It’s more like a
five-star hotel. The staff are all dressed as professional carers and treat the residents with total respect. I visited at lunchtime to see my two family members. I was offered lunch and taken to the small dining room which looked so welcoming, even a bottle of wine being opened for residents. It was so reassuring to see my family members so relaxed in a stunning place such as Escan Manor.

Reply from John Holliday, Registered Manager at Escan Manor

Thank you for your wonderful review - we absolutely love welcoming visitors to our home, so I'm delighted to hear that your first visit was such a positive experience. All of our team are so very proud to be working here, caring for everyone living with us and it's a real pleasure to hear that this was your impression also. Thank you, and we look forward to seeing you again soon.


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Review of

Escan Manor

from Helen W (Daughter of Resident) published on 22 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have lived at Escan Manor for several months now, and myself and my family are delighted by the excellent level of care they receive. They are extremely happy and settled on account of the staff who are outstanding and treat my parents with patience, understanding and respect, they go above
and beyond what is required and nothing is too much trouble. A huge thank you to the Manager and his wonderful Team.

Reply from John Holliday, Registered Manager at Escan Manor

Thank you for taking the time to write this wonderful review, it is really rewarding to hear that the hard work and dedication of the whole team at Escan Manor, is so appreciated by you and your family. It is our absolute privilege and delight to be able to care and support your parents, who are such an important part of our care home family and I will ensure that this feedback is shared with every single staff member.


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Review of

Escan Manor

from Deborah H (Daughter-in-law of Resident) published on 26 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A superb modern home. We particularly liked the decor and various smaller social rooms to enjoy with friends and family, the afternoon tea room, reading room, games room and so on. Well-presented and tasty meals with appropriate portion sizes. Lovely, friendly staff genuinely enjoying their job. Definitely
recommend this home.

Reply from John Holliday, Registered Manager at Escan Manor

Dear Deborah. Thank you so much for taking the time to complete this review, your kind words will be a real boost to all of the team here at Escan Manor and really motivate everyone to continue providing the highest levels of personalised care and support. It was a real pleasure having your mother-in-law to stay with us and we hope that she'll pop back in to say hello, and join us for afternoon tea sometime soon.


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