Morar Living in East Lothian | 2 Care Homes

Review of
Harbour House
from A G (Daughter of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

My father was welcomed into Harbour House in March of this year, he was met with a very friendly and warm welcome which helped him feel safe and secure, this has been a frightening experience moving away from his home to somewhere he didn't know and he is slowly getting used to his surroundings. The

staff in Harbour House are all very kind and helpful, they seem very well trained in what they do and keep us informed on how he is.

Reply from Harbour House, Home Manager at Harbour House

Thank you so much for your kind words and for taking the time to share your experience. We understand how challenging and emotional it can be to transition into a new environment, especially after leaving the comfort of one's own home. We're truly glad to hear that your father felt welcomed and supported from the very beginning. Creating a warm, safe, and reassuring atmosphere is something we deeply value at Harbour House. Our team is committed to providing the highest standard of care, and it's heartening to know that their dedication and compassion are being felt by both your father and your family. Please know that we are here every step of the way as he continues to settle in and make Harbour House his home. If there's ever anything you need or any way we can further support him, don't hesitate to reach out.

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Review of
Tantallon House
from A S (Daughter of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

Our mum was quite poorly when she arrived into Tantallon house after spending one month in ERI .. the staff were very caring and treated mum with dignity nothing was too much trouble .. We as a family took comfort that mum had the best care possible in the last few weeks of her life.

Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that you had a positive experience with our care home. Our team is dedicated to providing compassionate, high-quality care, and knowing that we've made a difference means the world to us.

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Review of
Tantallon House
from Martin L (Son of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

The Care team at Tantallon House are amazing. They keep us updated about Mum's care and every time that we visit it is clear that they have a good interactive relationship with her.
She is happy and feels.."At Home!!"
it is like being in a Five Star Hotel.

Reply from Crystal Soriano, Home Manager at Tantallon House

We thank you for your kind and thoughtful review of our home. Your words truly mean a lot to the entire team who work hard everyday to provide the best possible care. It's wonderful to know that you've had a positive experience and your support helps others feel confident in our care as well.

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Review of
Tantallon House
from L H (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Staff have shown compassion, patience and kindness while mum settles and adjusts to her new surroundings. During this period, staff have been quick to respond to any queries or issues which were raised. As staff get to know Mum, they are understanding how best to provide the care that Mum requires whilst

maintaining her dignity. Tantallon House is a bright and spacious care home which feels welcoming for residents and visitors.

Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you so much for a positive feedback as we continually strive to deliver the optimum level of care to our residents.

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Review of
Tantallon House
from Colin C (Son of Resident) published on 30 December 2024

Submitted via Postal Card • Report

Overall Experience

My mother moved into Tantallon House from hospital on 15th November. The transfer went smoothly and she has settled into the residence well.
The staff have been very helpful and kind. Mum is always well-dressed and comfortable. She is unable to get out of bed due to general weakness from advanced cancer.
I

am very pleased with her care.

Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you for your kind words, it means so much to us!

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Review of
Tantallon House
from S G (Daughter of Resident) published on 18 November 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been a resident for over 4 weeks and we are so pleased we chose Tantallon House. Whilst this is a huge adjustment for Mum the staff have been so kind and caring, reassuring me and my family.

Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you so much for your kind words and positive review. It truly means a lot to us that you feel confident about your mother's care and well-being.

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Review of
Tantallon House
from C M (Wife of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

My husband spent the last 6 weeks of his life at Tantallon House, where he was treated with incredible care and compassion. The staff went above and beyond, not only for him but for our entire family, giving us support and space to be by his side in his final days.
Choosing a place for a loved one's

final weeks or months is such a difficult decision, but as a family, we are grateful to have had Tantallon House on our doorstep. We couldn't have chosen a more comforting, caring place for him.

Reply from Crystal Soriano, Home Manager at Tantallon House

Caring for others is incredibly rewarding. Your appreciation reminds me of why we chose this path, and we're grateful to have family who understands and recognises the heart we put into it. Thank you for sending us chocolates, such a kind gesture to all of us.

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Review of
Tantallon House
from H B (Wife of Resident) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience

My husband was in Tantallon House for two and a half months before he passed away. His care was excellent and his care workers and activity staff were very professional and caring. Myself and the family could not have asked for a better home for him to have been in.

Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you for your kind words and support you shared about our dedication. Knowing that our efforts are valued by those we care makes all the difference and encourages us to keep going.

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Review of
Tantallon House
from K B (Son of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience

I cannot speak highly enough of the staff. Both the carers and nursing staff were highly professional, thoughtful, kind and eased a very difficult family process. They were second to none in my father's last days, and showed great compassion; my family and I are highly appreciative. The home itself

is a lovely environment, my father was very comfortable there. Thank you to all the staff.

Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you so much. We were privileged to care for your father in his last days. Your feedback is meaningful to us all.

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Review of
Tantallon House
from Debbie M (Daughter of Resident) published on 23 September 2024

Submitted via Postal Card • Report

Overall Experience

Tantallon House is absolutely amazing. Brought my mum in November 2023, all staff are lovely, very helpful and nothing is a problem.
The care home is spotless and no smell that you usually get in care homes.

Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you so much for your positive feedback. On behalf of Tantallon, it was a privilege to have looked after your mother. Thank you for the bouquet of flowers, such a thoughtful gesture.

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Review of
Tantallon House
from F D (Son of Resident) published on 3 September 2024

Submitted via Website • Report

Overall Experience

Following a fall, my mother's care needs changed dramatically. The manager at Tantallon was superb at finding a room and expediting the entry assessment at short notice. Having been a resident for around a month now, the whole experience for Mum has been super. The smaller communities grouped around

each corridor provide greater familiarity with surroundings and the opportunity to make friends more easily. The staff are all very friendly and take a personal interest in the residents. As her broken ankle has improved, Mum has increasingly been getting involved in a variety of activities that are organised, including day trips out, so she is enjoying a more sociable life than before moving into Tantallon. The family has been very happy with the way in which Mum is being looked after and enjoy tremendous flexibility in going in and out for visits, which are welcomed by the staff.

Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you for your positive feedback. Mum is such a cheerful and positive lady, her presence brings joy to staff and fellow residents.

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Review of
Tantallon House
from Sandra P (Daughter of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience

Have found the staff in North Berwick excellent to date.
My mother went in March.
The staff are lovely and caring as is the management.
It is a lovely clean well-kept care home.
The office has an open-door policy which is excellent.
I always feel very comfortable going into the office if I need

to see about anything is an excellent manager.
The events manager and her team are great and try to get everyone to participate if they are able to do so.
If I can be constructive about something and this relates to all the care homes.
It would be very good if there could be some evening activities for the residents who are able. It is a long night when they have finished their evening meal to just go back and sit in their rooms.
Even getting them into a lounge, area where they can chat and have social interaction would be good.
I have spoken in the passing to some other people who were visiting and they would also be happy to see this happening.

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Review of
Tantallon House
from A F (Son of Resident) published on 13 August 2024

Submitted via Website • Report

Overall Experience

Brilliant place! Life-changing for my mum who's made good friends with fellow residents and staff alike! Facilities are great and feels like we've been made to feel part of the family in such a short space of time. Highly recommended.

Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you so much for such positive feedback. We are presently looking at ideas for evening activities.

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Review of
Harbour House
from Mairi H (Daughter of Resident) published on 9 August 2024

Submitted via Website • Report

Overall Experience

After moving my mum from a large group care home to Harbour House the difference in her care and appearance has been remarkable. The staff are so attentive and genuinely caring, food is to her liking and activities are a central part of her day. Cleanliness is first class.
The home is welcoming and

friendly in a great location with loads of parking.

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Review of
Tantallon House
from Fiona H (Daughter of Resident) published on 16 July 2024

Submitted via Website • Report

Overall Experience

My father has been resident at Tantallon House since last August. He had a few difficulties settling in but the staff were very helpful in moving him. After going through the challenging start-up phase, particularly staffing levels, they are now growing a strong and caring team. The bedrooms and communal

areas are beautifully decorated and residents are able to personalise their rooms with pictures, photos and favourite furniture. My father enjoys his meals in the dining room and the tea and cakes during the day. The activities staff organise varied trips to local cafes, gardening, birthday teas, films in the cinema and themed days with music and meals. My father enjoys these and loves the morning chair-yoga. All the staff on his floor are friendly and attentive and welcoming to my father and his visitors (including the family dog). All in all, we are delighted to have found Tantallon House and it is proving to be the perfect place for my father - now in his 90's.

Reply from Crystal Soriano, Home Manager at Tantallon House

The manager and entire team thank you for your very kind words. We always strive to enhance our residents' lives. We thank you for your review.

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Review of
Tantallon House
from C A (Daughter of Resident) published on 10 July 2024

Submitted via Postal Card • Report

Overall Experience

My dad is a fairly new resident and is settling in well thanks to the staff who are very kind and compassionate. They have been very responsive when we have had questions and have followed up any requests. The management seem to be really making positive changes and putting things in place to enhance

the social aspects of the home. The actual building and rooms are lovely. There are so many options and spaces to suit everyone. As a family visitor I feel very welcome and that my views are respected. Thanks so much for all your care.

Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you for your valued comments. It is indeed an honor to look after your father who's singing, piano playing and dancing is a joy to witness.

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Review of
Tantallon House
from Brian B (Son of Resident) published on 10 July 2024

Submitted via Postal Card • Report

Overall Experience

Mum moved in end of December and after a bit of confusion regarding room allocation was finally moved to the correct room but still had to pay price for dearer room that she was put in to begin with that we did not agree with, this has still not been resolved. Name badges on staff members would help

residents/families.

Reply from Crystal Soriano, Home Manager at Tantallon House

Thanks for your feedback and apologies for any inconvenience. Name badges are now in place and I have liaised with head office to sort the confusion over the room rate, will liaise accordingly.

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Review of
Tantallon House
from Barbara G (Sister-in-law of Resident) published on 3 July 2024

Submitted via Postal Card • Report

Overall Experience

I would like to express a massive thanks for the support from the manager and her team at Tantallon House in getting my brother-in-law a place he could call home. It was a big ask, as he had requested if he could stay at the same home his mother was in. I felt that this was really important to him.

They were outstanding in the manner it was done. His wishes and care have been person-centred around him. He has settled in well, he tells me that he has breakfast every morning with his mum and daily games of dominoes. These things are massive to him. The staff on Tantallon Ward are polite and caring. We would like to say thank you.

Reply from Ruth Stacey-kerr, Manager at Tantallon House

Thank you for your very favourable review, your comments are very much appreciated, we were very happy to help facilitate the reunion of both mum and son. It is a pleasure to be looking after your brother-in-law, to see the happy smiles while having breakfast with his mum on a daily basis, brings all the team joy. We look forward to welcoming you, on your next visit to the home.

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Review of
Tantallon House
from Laura W (Granddaughter of Resident) published on 18 June 2024

Submitted via Website • Report

Overall Experience

My grandmother has been a resident at Tantallon House, Morar for 6 months. I am extremely happy with the level of care she receives and how outstanding the staff are. The home is very clean and the facilities are great. My grandmother loves living here, a new lease of life for her.

Reply from Ruth Stacey-kerr, Manager at Tantallon House

Thank you for a very positive review, it has been a pleasure to have looked after your grandmother. Hosting your wedding celebrations was an honour, it was enjoyed by all especially your grandmother which I hope will be a great comfort to you at this time.

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Review of
Tantallon House
from M F (Respite Resident) published on 12 June 2024

Submitted via Postal Card • Report

Overall Experience

I was in this home for a week's respite after 2 weeks in hospital. I strongly objected to paying for 2 weeks when I only wanted one but the management were insistent on this.
In general, I was happy with my stay. The staff were pleasant and caring and the facilities were good. Some of the staff couldn't

speak very good English but got there in the end!
The food was very basic and rather disappointing. There was little variety (too much broccoli) and no finesse (no sauces etc), and the evening meals were served far too early (5 pm).

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Care Homes Owned by Morar Living in East Lothian

Morar Living Locations in East Lothian (2)

Morar Living Reviews in East Lothian (53)

Harbour House

Tantallon House

Tantallon House

Tantallon House

Tantallon House

Tantallon House

Tantallon House

Tantallon House

Tantallon House

Tantallon House

Tantallon House

Tantallon House

Tantallon House

Harbour House

Tantallon House

Tantallon House

Tantallon House

Tantallon House

Tantallon House

Tantallon House

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