Morar Living in Hertfordshire | 1 Care Home

Review of
Hatfield Manor
from R B (Sister of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

His room didn't look like it had been hoovered in several days. Table not been wiped over for ages. The home itself was very clean and had a lovely smell.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you for taking the time to share your feedback about your experience at Hatfield Manor. We're pleased to hear you found the home itself to be clean and welcoming with a pleasant atmosphere.However, we are sorry to hear that the cleanliness of the room and table did not meet our usual high standards. Please rest assured that we take this feedback seriously, and we will address the matter with our housekeeping team to ensure all rooms are consistently maintained to the highest standard.We hope that on your next visit, you will notice the improvements made from your feedback.

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Review of
Hatfield Manor
from Lisa M (Daughter of Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience

Mum has been at Hatfield Manor for around 10 weeks after 30 years in her own home. The team have been welcoming and caring and the facilities are wonderful. Mum seems to be settling well and really likes the staff from the housekeeping team up to management and of course the carers.
Of course, issues

arise but everyone is keen for feedback and to help resolve anything.

Reply from Alexandra Gough, Business Administrator at Hatfield Manor

Thank you so much for your kind words. We are delighted to hear that your mum receives the highest standard of care. Our staff are truly dedicated to providing the best possible experience for all our residents and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support.

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Review of
Hatfield Manor
from Jane H (Daughter of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

Mum is very well looked after and staff go all the way to make sure she is happy and safe. Facilities are great and the staff provide opportunities for the guests to be entertained. Telephone use is difficult, Phone is not always answered and signal is not very good.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you so much for your kind words and thoughtful feedback. It truly means a great deal to us to know that you felt trust and reassurance in the care and support we provided for your dad at Hatfield Manor. Our team works tirelessly to create a safe and supportive environment, and your appreciation reaffirms our efforts. Thank you again for placing your trust in us. Should you need anything in the future, please don't hesitate to reach out.

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Review of
Hatfield Manor
from Julie D (Daughter of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

I am writing this review after my mum has sadly passed away. I can definitely give Hatfield Manor 10 out of 10 for their professionalism, care and kindness in everything they do.
I will miss going in there as I felt they were one big family that I was part of. Well done to the manager and all of your

amazing team.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you so much for your kind words and thoughtful feedback. It truly means a great deal to us to know that you felt trust and reassurance in the care and support we provided for your mother at Hatfield Manor. Our team works tirelessly to create a safe and supportive environment, and your appreciation reaffirms our efforts. We are so pleased to hear that your mother felt well supported and cared for by our staff. It was an absolute privilege to care for her, and we will ensure your gratitude is shared with the entire team they will be delighted to hear it. Thank you again for placing your trust in us. Should you need anything in the future, please don't hesitate to reach out.

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Review of
Hatfield Manor
from Y P (Daughter of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

Hatfield Manor is one of the nicest care homes in the Herts. We are very happy, the staff are very caring.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you so much for your kind words and thoughtful feedback. It truly means a great deal to us to know that you felt trust and reassurance in the care and support we provided for your relative at Hatfield Manor. Our team works tirelessly to create a safe and supportive environment, and your appreciation reaffirms our efforts. Thank you again for placing your trust in us. Should you need anything in the future, please don't hesitate to reach out.

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Review of
Hatfield Manor
from Sue G (Daughter of Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience

I would just like to say a big thank you to all your staff and management at Hatfield Manor. They all went out to help my mother and support her needs too and honestly, this has been the first care home that I trusted for a long time.
I felt that she was very supported here by your staff too.
So thank

you all once again.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you so much for your kind words and thoughtful feedback. It truly means a great deal to us to know that you felt trust and reassurance in the care and support we provided for your mother at Hatfield Manor. Our team works tirelessly to create a safe and supportive environment, and your appreciation reaffirms our efforts. We are so pleased to hear that your mother felt well supported and cared for by our staff. It was an absolute privilege to care for her, and we will ensure your gratitude is shared with the entire team they will be delighted to hear it. Thank you again for placing your trust in us. Should you need anything in the future, please don't hesitate to reach out.

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Review of
Hatfield Manor
from D R (Friend of Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience

What an amazing home, friendly caring staff, who demonstrate a high level of professionalism and dignity towards my friend. The rooms are spacious with lovely upholstery. I would definitely recommend this wonderful place.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you so much for your kind words. We are delighted to hear that your friend receives the highest standard of care. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support.

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Review of
Hatfield Manor
from S P (Daughter-in-law of Resident) published on 10 September 2024

Submitted via Postal Card • Report

Overall Experience

Mother-in-law moved into Hatfield Manor back in November 2023. She was given six months to live back in June 2023, 14 months ago. She has come along well since moving here. The staff are so caring and do anything for my mother-in-law. They also treat us as part of the Hatfield Manor family.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you so much for your kind words. We are delighted to hear that your mother-in-law receives the highest standard of care. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support. (Name: Vera Moreira-Henocq Email: vera.moreira-henocq@moraruk.co Position: Home Manager)

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Review of
Hatfield Manor
from Angela S (Wife of Resident) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience

This place puts my mind at ease. The staff here are so kind and caring and do their utmost to make life as good as they can for the residents and their families. They cooperate with relatives rather than setting rules. I couldn't recommend them more highly. The rooms are like hotel rooms, big and clean,

but with the freedom to add personal pictures photos, etc. This is an excellent and uplifting place.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you so much for your lovely review and for taking the time to share your thoughts. It means so much to us that you feel reassured knowing your loved one is well cared for. Our team works hard to create a warm and supportive environment for both residents and their families, and it's wonderful to hear that this has made a difference for you. We're delighted that you appreciate the spacious, hotel-style rooms and the ability to personalise them-it's very important to us that our residents feel truly at home. Your kind recommendation is greatly appreciated and motivates us to keep providing the best possible care. If there's ever anything more we can do, please don't hesitate to let us know.

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Review of
Hatfield Manor
from L A (Wife of Resident) published on 28 August 2024

Submitted via Postal Card • Report

Overall Experience

The home, I would like to call it home, not a care home as my husband calls this place home or hotel. He seems happy here thanks to all the professionals and loving care he receives from 'all the professionals working hard to keep him happy and safe. My experience so far has been so lovely as I can

see my husband is settling nicely in his new home. This is his 5th day since his admission, and he felt so happy and safe that he called me last night and said that he would like to come and get me to be here with him as he feels happy here. Since that phone call I felt so reassured. So thank you so much for looking after my husband.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you so much for your kind words. We are delighted to hear that your husband is receiving the highest standards of care. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support. If there is anything more we can do to assist you or your family, please don't hesitate to reach out.

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Review of
Hatfield Manor
from M P (Granddaughter of Resident) published on 28 August 2024

Submitted via Postal Card • Report

Overall Experience

What a wonderful place. Not only is the home itself is modern, well decorated, clean and welcoming the staff and care team were fantastic. Grandad was very happy here and it was a joy to visit.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you so much for your kind words. We are delighted to hear that your grandad received care of the highest standard. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support.

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Review of
Hatfield Manor
from Steve C (Brother of Resident) published on 28 August 2024

Submitted via Postal Card • Report

Overall Experience

Hatfield Manor has such a good atmosphere. As soon as I walk in, I fear that everything is calm and running well. The decor is so good and it always looks clean and cared for. All the staff are so helpful and friendly. My sister is happy and friendly. My sister is happy here, and that is the most important

thing.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you so much for your kind words. We are delighted to hear that your husband is receiving the highest standards of care. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support. If there is anything more we can do to assist you or your family, please don't hesitate to reach out.

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Review of
Hatfield Manor
from B R (Son of Resident) published on 23 August 2024

Submitted via Postal Card • Report

Overall Experience

I cannot thank the staff a Hatfield Manor enough for their wonderful attention, patience empathy and care for my 98-year-old mother. She is blind and deaf and suffers from dementia so she needs to watch constantly. She spent five appalling months in her previous home where she needed five ambulances

for multiple serious injuries, finally necessitating a month in hospital. She is lucky to be alive but the greatest good fortune is ending up at Hatfield Manor to live out her days with dignity and proper care.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you so much for your kind words. We are delighted to hear that your mother received care of the highest standard. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support. If there is anything more we can do to assist you or your family, please don't hesitate to reach out. (Name: Vera Moreira-Henocq Email: vera.moreira-henocq@moraruk.co Position: Home Manager)

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Review of
Hatfield Manor
from S B (Son of Resident) published on 1 August 2024

Submitted via Postal Card • Report

Overall Experience

The care my father received was of the highest standard, all the staff are so dedicated to the residence. We give thanks to all at this home and the care they give.

Reply from Ben Maynard, Business Development Manager at Hatfield Manor

Thank you so much for your kind words. We are delighted to hear that your father received care of the highest standard. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support. If there is anything more we can do to assist you or your family, please don't hesitate to reach out.

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Review of
Hatfield Manor
from N C (Son of Resident) published on 13 June 2024

Submitted via Postal Card • Report

Overall Experience

Very good and attentive care. My mu was in safe hands at Hatfield Manor. The care staff were very professional and kind. We never had cause for concern over her wellbeing.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you for your lovely review. It is an absolute pleasure looking after your mum. (Name: Vera Moreira-Henocq Email: vera.moreira-henocq@moraruk.co Position: Home Manager)

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Review of
Hatfield Manor
from Elisabeth S (Daughter of Resident) published on 26 April 2024

Submitted via Website • Report

Overall Experience

My mother was sent to Hatfield Manor for palliative care at the end of February 2024; she sadly passed away just 3 weeks later. Her needs were complex, but the care she received was exceptional; she was treated with great kindness and dignity throughout her stay. I am so grateful that my mother's last

days were spent in such lovely, caring surroundings.
The home is beautiful, from the elegant reception area to the spacious, beautifully decorated bedrooms and communal spaces. Hatfield Manor is not like any care home that I have ever been in, it always smells and looks lovely and clean, the staff are motivated and the residents seem very content and well looked after.
The home manager and the staff are excellent. Every member of staff that I met smiled and introduced themselves on the first meeting, always said hello and couldn't have been kinder to us when our mother passed away.
Hatfield Manor is a supreme example of how a care home should be and I would highly recommend it.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you for your lovely review. It is an absolute pleasure looking after your mum. (Name: Vera Moreira-Henocq Email: vera.moreira-henocq@moraruk.co Position: Home Manager)

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Review of
Hatfield Manor
from I N (Son of Resident) published on 16 February 2024

Submitted via Postal Card • Report

Overall Experience

We were offered a place at Hatfield Manor on November 2nd. Mum took residence on Monday 6th, she was confident and content with the knowledge that the home and staff were going to make her final weeks as comfortable as possible. The family can only offer sincere gratitude to all at Hatfield Manor for

the care, kindness and love given to Mum and the family. Thank you

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you for your lovely review. It is an absolute pleasure looking after your mum. (Name: Vera Moreira-Henocq Email: vera.moreira-henocq@moraruk.co Position: Home Manager)

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Review of
Hatfield Manor
from Lucy S (Sister of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience

My sister moved to Hatfield Manor Care Home in October 2023, and she spent the last 3 months of her life there. This beautiful, new, purpose-built care home offered her a home from home.
It provided her the safety and palliative support she needed whilst enabling her to continue to live independently

for as long as possible. The staff there were amazing. The home manager and her team provided outstanding care from day one.
The staff really cared for my sister, and we were very touched when seven of the team attended her funeral. The in-house nursing team took great care of my sister's complex medical needs.
My sister was able to remain in the home for end-of-life care, surrounded by her family and being cared for by staff who knew and cared very much for her. The support my family and I received from the staff was incredible.
I will be forever grateful to the team for taking such great care of my sister.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you for your lovely review. It was an absolute pleasure looking after your sister.

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Review of
Hatfield Manor
from Susan B (Wife of Resident) published on 18 January 2024

Submitted via Postal Card • Report

Overall Experience

My husband is currently staying here and if you have any thoughts about care homes Hatfield Manor will put your mind at rest. The staff, meals, room are first class.
I know my husband is getting top-class care from such caring people.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you for your lovely review. It is an absolute pleasure looking after your husband.

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Review of
Hatfield Manor
from Marie H (Friend of Resident) published on 18 January 2024

Submitted via Website • Report

Overall Experience

My best friend was a resident and sadly passed away to a terminal disease. The care myself and her family was shown was outstanding. Every single carer showed how much care they had for my friend. They looked after her when we were not there. The care home was so clean and tidy. It was my friend's birthday

recently and the care home went all out for her... they got her three cakes and decorated the lounge. They sung to her and made her feel extra special. I am totally overwhelmed that my friend spent her last few months in a place she could call home. A huge thank you to each and every one of the staff at Hatfield Manor. For me a big shout out to one member of staff in particular who stood out for me and showed such respect to my best friend. From the bottom of my heart thank you.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you for your lovely review. It is an absolute pleasure looking after your friend.

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Morar Living Reviews in Hertfordshire (27)

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