Morar Living in Suffolk | 1 Care Home

Review of
Langham Manor
from K M (Sister of Resident) published on 3 January 2025

Submitted via Postal Card • Report

Overall Experience

I went to Langham Manor to visit my sister. It was her first day there. It was a very positive experience as the staff were all so friendly. My sister was so happy to be there and to be so well cared for.

Reply from Gaynor Scott, Manager at Langham Manor

Thank you for your feedback, it's always nice to know how we make our first impressions on new residents and their families. We are very fortunate in having staff that enjoy what they do and strive to make Langham a happy and welcoming place for our residents to live and for a positive environment for staff to work. I will pass on your comments. Thank you again for taking the time for this review.

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Review of
Langham Manor
from Jane E (Daughter of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

My mother is a resident in Langham Manor Stowmarket. It was her 96th Birthday just one month after being admitted and they couldn't have been lovelier about it. They really went the extra mile to make her feel special, with a cake and decorations. I know my mum is very happy there and all the carers

I have met have been wonderful, patient and caring people. I cannot comment on the food as I have not been there to see it but my mum is happy and is getting what she wants.

Reply from Gaynor Scott, Home Manager at Langham Manor

Thank you for your kind and thoughtful review. We are delighted to hear that your mother had a memorable 96th birthday celebration at Langham Manor. Ensuring our residents feel valued and cherished, especially on such significant milestones, is a priority for us. It is heartening to know that your mother is happy and that you have had positive interactions with our team. We are committed to providing compassionate and attentive care, and it is wonderful to see these efforts reflected in your feedback. Thank you once again for your feedback, it is greatly appreciated and encourages us to continue delivering the highest standards of care.

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Review of
Langham Manor
from D L (Daughter of Resident) published on 6 December 2024

Submitted via Postal Card • Report

Overall Experience

Mum has settled really well into Langham Manor. She is very happy as she is being well cared for and has a lovely room that is kept clean and tidy. Nothing is too much trouble and every member of staff is friendly and helpful. Mum enjoys the nutritious food and the activities are enabling her to socialise

which is good for her mental health. Mum feels very much at home.

Reply from Gaynor Scott, Manager at Langham Manor

Thank you for taking the time to share such lovely feedback. We're so pleased to hear that your mum has settled in so well at Langham Manor and that she feels happy and at home with us. It's wonderful to know that she enjoys her room, the nutritious meals, and the activities we take great pride in creating a caring and friendly environment that helps residents feel comfortable and connected. Supporting mental well-being and social interaction is very important to us, so we're delighted this has made a positive difference for your mum. If there's anything more we can do to support her, please don't hesitate to let us know.

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Review of
Langham Manor
from M C (Daughter of Resident) published on 20 November 2024

Submitted via Postal Card • Report

Overall Experience

Very good and friendly environment. Dad is well cared for and has settled in well. There are activities to do and he enjoys them. The staff are friendly and helpful.

Reply from Gaynor Scott, Manager at Langham Manor

Thank you for taking the time to complete this lovely review. If there is anything else we can do for him please don't hesitate to let us know.

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Review of
Langham Manor
from H S (Niece of Resident) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience

Whenever I visit my Aunt there is always a great welcome, all the staff are very friendly and extremely caring to all the residents. I had to wait while my Aunt was being washed and just watching all the staff I thought how lucky she was. They all had time and a friendly face for everyone even though

they were very busy.

Reply from Gaynor Scott, Manager at Langham Manor

Thank you for your lovely review. We are very blessed at Langham Manor to have staff that enjoy working here, which creates the warm comforting family environment that we have. Your feedback is very much appreciated and we will certainly let the wider team know of your experience.

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Review of
Langham Manor
from J F (Son-in-law of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience

The home itself has been built to a high spec and is always kept clean and is on par with a four-star hotel. The care shown by the staff to residents has been exceptional. The big letdown has been the quality of the food. The advert for the home says fine dining unfortunately the standard has been poor

for the ten months of our family involvement. The management has failed to find kitchen staff of the required standard with a high turnover of staff in the year it's been open. In defence of the current chef, they may be doing their best with the ingredients available. There is regularly a shortage of green vegetables with the main meal. For example this week the option was sausage and chips with peas, but they had run out of peas! How can you run out of peas? Fresh fruit is not readily available in the lounge. For the fees charged the food should be far more nutritious and of a higher standard.

Reply from Ben Maynard, Business Development Manager at Langham Manor

Thank you for your detailed feedback. We're pleased to hear that you've had a positive experience with the overall care and cleanliness of our home and we appreciate your kind words about our staff's dedication. However, we're truly sorry that the standard of food has not met your expectations. The quality of our meals is a priority, and we regret that this has been an ongoing concern. We are actively working to address staff turnover in the kitchen and improve the standard of dining. Running out of basic items like peas is unacceptable and we understand your frustration with the lack of nutritious options and fresh fruit. These issues will be taken up with the kitchen team and suppliers. We value your feedback and we are committed to making improvements to ensure that our residents receive high-quality, nutritious meals that reflect the level of care we aim to provide. Thank you again for bringing this to our attention.

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Review of
Langham Manor
from Abigail N (Daughter of Resident) published on 3 September 2024

Submitted via Website • Report

Overall Experience

An exceptional care home with exceptional management and staff. My mum has been a resident for almost 8 months following a traumatic personal situation and hospitalisation. I cannot praise this home enough and would highly recommend it to anyone looking for a brilliant care home for a loved one. They

have gone above and beyond in many ways and on many occasions. Thank you so much, Langham!

Reply from Gaynor Scott, Home Manager at Langham Manor

Thank you so much for your kind words and glowing feedback about Langham Manor. We are truly honoured to have been able to support your mum during what has been such a difficult time for her and your family. It means so much to us to hear that you feel we've gone above and beyond exactly what we aim to do for all our residents. Knowing that you would highly recommend us is the highest compliment we could receive. I'll be sure to share your lovely comments with the whole team, as they will be delighted to hear how much their care and dedication have meant to you and your mum. Please don't hesitate to reach out if there's ever anything more we can do to support your mum or your family.

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Review of
Langham Manor
from A J (Daughter of Resident) published on 29 July 2024

Submitted via Website • Report

Overall Experience

The staff are kind and genuinely care about the residents. The place is always clean and comfortable, making it feel like home. There's a real sense of community, and my mom enjoys the many activities and events they offer. They keep me well-informed about my mom's care, which gives me peace of mind.

Langham Manor has become a second home for my mom, and I'm very thankful for the wonderful care she receives.

Reply from Ben Maynard, Business Development Manager at Langham Manor

Thank you so much for your heartfelt review! We are thrilled to hear that your mum feels at home at Langham Manor and that our efforts to create a warm, clean, and comfortable environment are appreciated. Our team is dedicated to ensuring that every resident feels cared for and engaged, and we're glad that your mum enjoys the activities and events we offer. Keeping families informed about their loved ones' care is a top priority for us, and we're pleased to know it brings you peace of mind. Your kind words mean a lot to us and inspire us to continue providing the best possible care. Thank you for being a part of our community!

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Review of
Langham Manor
from A M (Daughter of Resident) published on 10 May 2024

Submitted via Website • Report

Overall Experience

Mum has been living at Langham Manor for over 6 months now and every member of staff is so helpful, caring and patient towards her. Her dementia can make her feel anxious and fearful and sometimes she can be more challenging to deal with but the staff always take it in their stride and know the right

things to say to her and how to deal with it.
The home has more of a feel of a hotel than a care home and the lady who sorts out days and entertainment is excellent at getting them out and about which is so important to Mum.
I am very grateful that we have found somewhere that I am confident will look after Mum and make her life as pleasant as possible.

Reply from Gaynor Scott, Manager at Langham Manor

Thank you for your positive feedback. It's lovely that your mum, despite her dementia continues to get involved in everyday activities and enjoys spending her time getting out and about. I am very lucky to have staff that have a lot of experience and enjoy their role in this beautiful home.

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Review of
Langham Manor
from Lesley H (Wife of Resident) published on 3 May 2024

Submitted via Website • Report

Overall Experience

Langham Manor provided excellent care to my husband whilst he was in for respite care. Staff are caring, considerate and compassionate. They offer excellent support to family too.
The staff from the manager down to all trained staff and carers are so kind. The activity coordinator is amazing, always

encouraging, bright and breezy. Another staff member too has always been so kind to my husband, helping me to keep him active when we attend the coffee mornings. We are always invited to social events regardless of whether he is in for respite at the time or not.

Reply from Gaynor Scott, Manager at Langham Manor

Always a pleasure. Our respite residents remain a part of the Langham Manor family whether they are currently staying with us or not. I am pleased that we are meeting your and your husband's expectations and we all look forward to welcoming you into our home anytime.

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Review of
Langham Manor
from Barbara P (Wife of Resident) published on 3 May 2024

Submitted via Postal Card • Report

Overall Experience

My husband is treated with such amazing care and empathetic attention. The entire family cannot thank management and staff enough.

Reply from Gaynor Scott, Manager at Langham Manor

Thank you for your lovely review. It is a pleasure and honour to care for your husband and we are always here to support the family too, should you ever need anything.

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Review of
Langham Manor
from Sally L (Relative of Resident) published on 18 April 2024

Submitted via Postal Card • Report

Overall Experience

The team have taken a great deal of care to settle the patient and to adapt to her requirements. Nothing has seemed too much trouble. Everyone, management, lead nurse, carers and catering, have been cheerful and helpful. The room, communal areas and general ambience is great. Activities are inclusive

and a bonus and patients are getting encouraged to partake.

Reply from Ben Goddard, Deputy Manager at Langham Manor

Thank you for taking the time to write a lovely review. The team at Langham Manor strive for our residents to have a positive experience and it is lovely to hear your feedback. I will share your kind words with the staff.

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Review of
Langham Manor
from L J (Daughter-in-law of Resident) published on 16 April 2024

Submitted via Postal Card • Report

Overall Experience

Langham Manor is a very special place because every single member of staff there cares. They care about their residents and they care about their relatives. The end-of-life care they provided my mother-in-law was exemplary. We will always be grateful to them for their kindness, their understanding and

their professionalism.

Reply from Ben Goddard, Deputy Manager at Langham Manor

Thank you for your lovely review; I will pass this on to the rest of the team. Our aim here at Langham Manor is for all our residents and their families to be well cared for and feel supported during their time with us. It was an honour to be able to care for your mother-in-law in her final weeks.

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Review of
Langham Manor
from L B (Daughter-in-law of Resident) published on 21 February 2024

Submitted via Website • Report

Overall Experience

My father-in-law was taken into Langham Manor on 8th January and ever since has been cared for at the highest standard. The care home is immaculate and all the staff are amazing! They do everything they can to help make my father-in-law comfortable, he says how much he loves the carers and he seems

happy too.
I know he's being well looked after at all times which reassures us all as a family.

Reply from Gaynor Scott, Manager at Langham Manor

We are very lucky here to have such caring and professional staff who take pride in the care they deliver. It is very important to us that the resident in our care is not only cared for to a high standard but the relatives have that reassurance and are cared for too.

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Review of
Langham Manor
from Rosie B (Power of Attorney of Resident) published on 28 December 2023

Submitted via Website • Report

Overall Experience

My dear friend, whom I have Power of Attorney for, was transferred from hospital to Langham Manor for end of life care. As a retired nurse and former care home manager myself, I had particularly high expectations of care for my friend; the excellent standard of care she received at Langham Manor far

exceeded my expectations right from the time I was greeted as I arrived by the manager, attention to detail and kindness from all the reception staff, carers, nurses, kitchen staff and the manager to meet my friend's personal choices meant so much to us both, plus all her visitors. Thank you everyone. I can highly recommend the excellent quality of care from staff at Langham Manor.

Reply from Gaynor Scott, Manager at Langham Manor

We are very honored to have such an amazing review, especially from a retired nurse and a former home manager. Thank you for taking the time to write these lovely words. To be able to care for your dear friend during her final days was a privilege. I will pass on your comments to the rest of the staff.

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Review of
Langham Manor
from L C (Relative of Resident) published on 25 December 2023

Submitted via Postal Card • Report

Overall Experience

Went to visit our daughter's mother-in-law on Friday 8th December and were literally stunned at the warm welcome. The absolute cleanliness of the home and happy occupants. Never have I seen such a perfect home! We were shown around the rooms and facilities and have never and I mean never seen anything

so stunning. It's better than a 5* hotel. Congratulations Langham Manor you will never be beaten. Thank you.

Reply from Gaynor Scott, Manager at Langham Manor

Thank you for your lovely review. Our aim here at Langham Manor is for all our residents to be well cared for and have a positive experience. I will feedback your kind words to everyone.

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Review of
Langham Manor
from Sophie J (Daughter of Resident) published on 6 December 2023

Submitted via Postal Card • Report

Overall Experience

My dad was at Langham Manor as end of life care. All the staff were so kind and caring, making sure he was comfortable and pain-free at all times. The attention to detail for his birthday was outstanding.
The staff on duty when he passed away were so touching and little touches by them and management

were so thoughtful. It was just such a shame he was only there for a few weeks. We can't thank Langham Manor enough.

Reply from Gaynor Scott, Manager at Langham Manor

It was a pleasure and an honour to celebrate your father's last birthday. We knew it would mean a lot to you as his family. Sometimes it's the small things that we all do in life that have the biggest impact. I'm pleased that this was the case for you.

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Review of
Langham Manor
from Sylvia G (Respite Resident) published on 15 November 2023

Submitted via Postal Card • Report

Overall Experience

I came into Langham Manor for respite care after a bad fall. Never have I met such kindness, nothing is too much trouble and you are waited on hand and foot. Food is delicious, it certainly tempted my appetite back. Everyone, staff and residents are a pleasure to be with. I'm well satisfied with everything.

I would not hesitate to recommend Langham Manor.

Reply from Gaynor Scott, Manager at Langham Manor

Thank you for your kind review, I will pass on your comments to the team.

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Review of
Langham Manor
from A C (Resident) assisted by family/friend published on 24 October 2023

Submitted via Postal Card • Report

Overall Experience

I have been very happy since moving into Langham Manor in August. The furnishings and decor are very stylish and outstanding, it feels like a luxury hotel. I like using the bistro, cinema room, hair salon, and had a wonderful afternoon tea in the library room.
Our social events have been fun, we do

card games, bingo, painting, and crafts.
Some outings are planned for the future.
The carers and management are so kind, we are so lucky.

Reply from Gaynor Scott, Manager at Langham Manor

I am so pleased you are enjoying life here at Langham Manor. It is very important for us all that you have a happy and fulfilling life with all that we can offer.

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Review of
Langham Manor
from J M (Daughter of Resident) published on 27 September 2023

Submitted via Postal Card • Report

Overall Experience

Mum and Dad had been waiting for several months for Langham Manor to open. During that time the management team have been fantastic, keeping us up to date with progress and home visits to talk through admin. Since Mum and Dad have become residents, we have noticed a big improvement in their outlook

on life. Mum started knitting again after many months! The care has been outstanding with regular care reviews and all medical needs met promptly. It is a five-star hotel with care surrounding them.

Reply from Gaynor Scott, Manager at Langham Manor

Thank you for your kind review. I am so pleased that your mum and dad waited until Langham Manor was ready to open. They both bring great joy to staff and other residents in their positive outlook on life.

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