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Care Homes Owned by Kathryn Homes NI Ltd in County Down

9.1 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Kathryn Homes NI Ltd in County Down

Only the locations & reviews in County Down for Kathryn Homes NI Ltd are showing below.

View the details of all 13 locations (with 533 reviews) owned by Kathryn Homes NI Ltd

Kathryn Homes NI Ltd Locations in County Down (2)

 

2 Care Homes owned by Kathryn Homes NI Ltd in County Down

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Oak Tree Manor

2A Hazel Avenue, Dunmurry, Belfast BT17 9QU 

9.4 38 reviews
"We, as a family, are very happy with the care provided at Oak Tree Manor. Staff are very helpful and treat residents with great patience…"   Read all 38 reviews
Location Type Care Home

Oak Tree Manor is a 75 bedroom, modern residential and nursing dementia care home situated in Dunmurry, Lisburn. This spacious home provides expert care for older people, including those living with dementia or in need of general nursing. Part… Read more about Oak Tree Manor

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 24 Rooms from £800 / week
City View Court

2a Hopewell Avenue, Belfast BT13 1DR 

9.0 22 reviews
"My first experience was good, the carers seemed to have the time for each service user. I was never asked to wait for any service, it was…"   Read all 22 reviews
Location Type Care Home

City View Court offers an ideal environment for the practice of dementia care, being a homely accommodation with pleasant grounds and versatile interiors to suit a positive daily lifestyle. All carers are thoroughly trained in modern methods, providing… Read more about City View Court

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 100 Rooms from £800 / week

Kathryn Homes NI Ltd Reviews in County Down (60)

9.1
Kathryn Homes NI Ltd has a Group Review Score of 9.1 (9.113) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Kathryn Homes NI Ltd must have a Review Score.

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Review of

Oak Tree Manor

from Leonie P (Daughter of Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother resided in Oaktree Manor from late August 2021 to mid-September 2024. The staff of Oaktree were great in caring for my mum. They tended to her intimate care, washing and bathing regularly. They were attentive to her needs generally and escalated issues when required.
The care and concern
for my mother's wellbeing in her last days highlighted for the family just how much the staff cared personally for our mum. They do a challenging role and must be commended.

Reply from Veronica Sousa, home manager at Oak Tree Manor

Thanks for your kind words, it was a pleasure to take care of Mum and support both Mum and her family during her time in Oak Tree. We value your feedback. Regards, Veronica


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Review of

City View Court

from R S (Husband of Resident) published on 16 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first experience was good, the carers seemed to have the time for each service user. I was never asked to wait for any service, it was attended to right away. Morning noon and night, my wife was looked after with care. The carers are doing tasks that I could no longer do at home when I was looking
after my wife. All in all, I'm quite happy for my wife to be in the care of City View Court.

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Review of

Oak Tree Manor

from Donna A (Daughter of Resident) published on 9 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, are very happy with the care provided at Oak Tree Manor. Staff are very helpful and treat residents with great patience and respect. The food seems very good and the rooms are kept very clean. Any medical concerns have been brought to our attention quickly and dealt with immediately.
Our mother has settled well and is very happy at Oak Tree Manor.

Reply from Veronica Sousa, home manager at Oak Tree Manor

Thanks for your feedback. I and the team appreciate your kind words, and we hope to continue to support Mum during her stay in Oak Tree. Regards.


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Review of

Oak Tree Manor

from Lorraine W (Friend of Resident) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home to be clean and staff helpful. My friend seems to be well looked after, clean and tidy. Her room is always clean and so are her clothes. She seems to be well-fed. Many thanks.

Reply from Veronica Sousa, home manager at Oak Tree Manor

Hi Lorraine, thanks for your feedback and I am pleased to hear that you are happy with the care your friend is receiving within the home and our facilities. Look forward to continuing to support your friend in Oak Tree. Regards.


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Review of

City View Court

from G J (Daughter of Resident) published on 2 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff have made Mum a home and now feel like family, from the beginning, they took time to get to know Mum so that they could give her the care that she needs, they encourage the family to be involved with care and are respectful of your wishes.
The home has fantastic facilities with
plenty of outdoor space which families can use and is fantastic when visiting with her great-grandchildren. There are also tea and coffee facilities for residents' families and plenty of seating areas around the home to use when visiting. Mum loves her weekly trip to the on-site hairdresser and has enjoyed extra therapies that are made available.
Mealtimes are well thought out for each resident's needs and snacks are provided throughout the day, arrangements can also be made for residents' clothing and bedding to be laundered separately.
City View is going from strength to strength.

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Review of

City View Court

from M H (Granddaughter of Resident) published on 2 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my grandfather is getting at the home. The staff are so friendly and always helpful. They are wonderful. He came straight from the hospital to here and has settled right in.

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Review of

City View Court

from C H (Daughter of Resident) published on 2 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my father is receiving at City View Court. The staff are amazing and go out of their way to help and accommodate him. He was unable to walk coming here and now he is walking with the aid of a walker.

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Review of

Oak Tree Manor

from Gordon M (Husband of Resident) published on 22 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Seems to be well run with good staff. My wife seems to be happy and content here.

Reply from Veronica Sousa, home manager at Oak Tree Manor

Hi Gordon, thanks for your kind words. We will continue to support your wife during her stay in Oak Tree. Thanks.


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Review of

Oak Tree Manor

from R C (Son of Resident) published on 21 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Where do I even start with this place!
This place (I wouldn't even call it a home) had my dad for respite and the care and quality that came with it was shocking my dad ended up in a hospital and made multiple verbal complaints but the issues were never resolved. Terrible service, zero people skills.
The
staff used to talk to us about how poor management really is and how they were leaving (after working a few months there) some staff were even talking to us about their private life (woman problems) disgusting!
Oak Tree Manor does not provide safe compassionate effective care nor is it a well-led service.
Wouldn't put a goldfish into it!

Reply from Veronica Sousa, home manager at Oak Tree Manor

I am sorry to hear that you are not happy with the care dad received whilst he was in Oak Tree. Unfortunately, we were not made aware of any discussions amongst staff about private issues nor did we receive any formal complaints from you despite several discussions in relation to dad's care. As you were aware, some weeks prior to dad's hospital admission both the home and Trust staff felt that dad required nursing care, which was offered within the home but same got declined. I am not sure what you refer to about staff leaving as we have a very low rate of turnover of staff and the majority of the staff in the home have been in employment for over 12 months. We are happy to discuss any issues that relatives or residents may have in relation to their care at any time and take any concerns raised as a learning opportunity. I wish dad and family all the best for the future and a healthy recovery.


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Review of

Oak Tree Manor

from C D (Son of Resident) published on 29 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very happy with the way my mother is treated and cared for by the staff. The staff are very professional and polite at all times and they treated her as their own. My only complaint is that the quality of food is very poor, and is generally the same food all the time. The quality of the food should
be a lot better than it is.
My mother is safe and secure and the staff go out of their way to make Mum's life good and happy.

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Review of

City View Court

from J S (Friend of Resident) published on 19 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is the best home in Belfast. A new manager who really cares, takes the time to chat to us relatives. The care is second to none and my friend could not be happier. The home is always clean and I would have no problem recommending this home to anyone.

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Review of

City View Court

from Helen B (Resident) published on 16 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love this place. All the staff are caring and friendly. We are like on happy family here, the staff are very helpful and they all make me happy here.

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Review of

City View Court

from Donald P (Friend of Resident) published on 16 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home at City View Court is well run by the management and staff down to the cleaners. The home is very clean and there is help on hand if you need. Residents are all looked after well. I have no complaints, as a visitor I am made very welcome. I visit twice a day. If the NHS was as good as
this, there would be a lot of happy people. I would pass on this to other people to have a look at this home if they have doubts about facilities for loved ones.

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Review of

Oak Tree Manor

from Diane T (Daughter of Resident) published on 5 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident of Oak Tree Manor for just over two years during which time we have had no time for concern. He has been exceptionally well looked after, always immaculately turned out (just as he was at home) and his room and all facilities are spotless.
Communication between the home and
ourselves is excellent, everyone is very approachable and always willing to help, we are informed of every aspect of his care needs when necessary.
We have recommended Oak Tree Manor to others and would not hesitate to do so again. It is a pleasure to go into the home, it feels like extended family and we are always made feel welcome.
Most importantly, Dad is well-settled and content, we couldn’t ask for anything more.

Reply from Veronica Sousa, Home Manager at Oak Tree Manor

Thanks very much for your kind words. It's a pleasure to have Dad and yourselves as part of Oak Tree's family. We will continue to support Dad during his stay at Oak Tree. Regards.


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Review of

Oak Tree Manor

from B G (Daughter of Resident) published on 2 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management at Oak Tree do amazing work. They looked after my mum in her final months, days and minutes of her illness with such dignity, care and compassion. They welcomed us so warmly as a family and each and every member of staff are to be commended for the work they do. The manager
leads an excellent team of professional staff, we honestly could not fault Oak Tree or praise them enough. I wouldn't hesitate to recommend Oak Tree to any family faced with placing their loved one into dementia care.

Reply from Veronica Sousa, home manager at Oak Tree Manor

Thanks very much for your kind words. For me and all the staff at Oak Tree Manor, it was a pleasure and an honor to take care of Mum and I am glad to hear that both Mum and family felt welcome and comfortable in the home. Take care.
Regards,
Veronica


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Review of

Oak Tree Manor

from David M (Husband of Resident) published on 27 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No contact with management, where are they?

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Review of

Oak Tree Manor

from Patricia O (Stepdaughter of Resident) published on 29 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff to be very friendly and also very helpful; they go above and beyond to help you. My step-father seems very happy with the staff.

Reply from Veronica Sousa, Home Manager at Oak Tree Manor

Hi Patricia, thanks very much for your positive feedback. I hope your step-father and yourself continue to enjoy his stay in Oak Tree.
Regards.


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Review of

Oak Tree Manor

from N H (Daughter of Resident) published on 12 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident at Oak Tree Manor nursing home for about the last six and a half months, and my father has settled in very well, with the help from all the staff and management. The staff are very helpful and polite, and the care that my dad receives is excellent. My father enjoys his meals
and looks forward to the dog visits. His room is always clean and tidy. Oak Tree would communicate with me regarding any updates with Dad.

Reply from Veronica Sousa, Home Manager at Oak Tree Manor

Thank you very much for your positive feedback. It's a pleasure to have you and Dad as part of the Oak Tree family. We look forward to continuing to support you both during his stay in the home.
Kind regards.


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Review of

Oak Tree Manor

from Jackie C (Daughter of Resident) published on 2 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Oak Tree Manor for respite after leaving the hospital. The staff were excellent, and the home was extremely clean and cheerful throughout his stay. He was treated very well and able to get back to himself and fit for home. Thanks to everyone involved with him, even the catering staff
took the time to chat with him, and he enjoyed their company and made his experience easier to deal with.

Reply from Veronica Sousa, Home Manager at Oak Tree Manor

Hi Jackie, Thanks very much for your feedback, and I am glad we made Dad's stay enjoyable. I hope he is doing well and home, and wish both of you all the best.
Regards.


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Review of

Oak Tree Manor

from Stephen G (Friend of Resident) published on 3 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experince of Oak Tree Manor has been extremely positive. I have found the staff friendly and hard working. The people I visit are well cared for by all staff.

Reply from Veronica Sousa, home manager at Oak Tree Manor

Hi Stephen, thanks very much for your kind words. We will continue to work hard to support your friend in Oak Tree.
Regards.


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