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Care Home Owned by PH Care Group in Lancashire

9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by PH Care Group in Lancashire

Only the locations & reviews in Lancashire for PH Care Group are showing below.

View the details of all 7 locations (with 144 reviews) owned by PH Care Group

PH Care Group Locations in Lancashire (1)

 

1 Care Home owned by PH Care Group in Lancashire

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The Knowle Care Home

5/7 Egerton Road, Ashton-on-Ribble, Preston PR2 1AJ 

9.2 23 reviews
"The home is very nice and friendly to residents and visitors. It's good to know my mother is in safe hands. There is a very relaxed…"   Read all 23 reviews
Location Type Care Home

The Knowle Care Home opened in 1986 and the original building was created from two large Victorian houses. In 2018, The Knowle Care Home, one of Preston's leading residential and dementia care homes, opened the doors to it's a new purpose-built… Read more about The Knowle Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 32 Rooms from £1,388 / week

PH Care Group Reviews in Lancashire (23)

9.4
PH Care Group has a Group Review Score of 9.4 (9.376) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to PH Care Group must have a Review Score.

Overall Experience

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Review of

The Knowle Care Home

from Steven G (Son of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very nice and friendly to residents and visitors. It's good to know my mother is in safe hands. There is a very relaxed atmosphere.

Reply from Kim Rogerson, Director at The Knowle Care Home

Thank you for your kind words, we really appreciate it!


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Review of

The Knowle Care Home

from P A (Wife of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and efficient. The rooms are clean with plenty of storage space. Overall, I would recommend to others.

Reply from Kim Rogerson, Director at The Knowle Care Home

Thank you for taking the time to leave a review, we really appreciate it.


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Review of

The Knowle Care Home

from Beverley W (Daughter of Resident) published on 5 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my mother receives, would highly recommend The Knowle Care Home to anyone looking for a home for a relative.

Reply from Kim Rogerson, Director at The Knowle Care Home

Hello, and thank you for your very kind words; we appreciate you taking the time to leave a review.


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Review of

The Knowle Care Home

from S S (Daughter of Resident) published on 21 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has lived at the Knowle for nearly two years and over that time, her health has continued to deteriorate. The staff have always shown her kindness and are patient with her. Due to her health condition, she is vulnerable so it is important that we, her children, feel confident she is safe and
we are. The Knowle is a relatively small care home with approximately 28 residents. We believe this is important for our mum because all the staff know her, and her needs. She would get lost in a larger home. The staff are always kind and supportive to us and for this and the continued care for our mum, we are very grateful. Each day there are activities led by an enthusiastic and very kind activities coordinator. These activities break up the time and engage the resident’s minds, which is very important stimulation for all the residents. Thank you so much.

Reply from Kim Rogerson, Director at The Knowle Care Home

Hello and thank you for your very kind words. We really appreciate you taking the time to leave a review and we will pass your comments on to the care team.


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Review of

The Knowle Care Home

from J R (Daughter of Resident) published on 13 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is in the care home, over the last 18 months there have been lots of changes due to poor management choices and this had a negative effect on how the home was run.
There has been a large turnover of staff in this time too but I am happy to say that the current manager is doing an excellent
job of getting the home clean and fresh and more importantly well run.
There are long-standing members of staff from assistant managers to events and activities coordinators to domestics who I have known from day one who are committed to working with empathy and compassion towards residents.
The care home at this moment in time is clean, well run and I am happy with the care given to my Mother.

Reply from Andrea Finch, Business Support Manager at The Knowle Care Home

Thank you for leaving a review, we appreciate all feedback and will certainly pass on your kind comments to the staff.


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Review of

The Knowle Care Home

from Mick S (Son of Resident) published on 12 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff genuinely care about the residents and all their needs. They will inform you of any problems that might be arising.
The staff always make sure the residents are kept stimulated and have different activities daily.

Reply from Andrea Finch, Business Support Manager at The Knowle Care Home

Thank you for leaving a review we appreciate all feedback. I will pass on your kind comments to the staff.


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Review of

The Knowle Care Home

from Mary H (Sister of Resident) published on 12 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are thoughtful helpful and understanding of the resident's needs. However I do think a one-to-one with the resident should be considered as everyone's needs differ. The food is excellent. Entertainment is there for those who require it. Laundry is a little haphazard. Bathtime could be more
frequent. Having said all that it is a very difficult job and the staff do their best.

Reply from Kim Rogerson, Director at The Knowle Care Home

Thank you for your review, I will pass your kind words on to the carers.


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Review of

The Knowle Care Home

from Josephine J (Daughter of Resident) published on 12 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely home with a welcoming atmosphere. The staff are very welcoming, friendly and caring towards my mother. The team have/and still gives my mother all the kind, loving care that she once had at her family home.

Reply from Andrea Finch, Business Support Manager at The Knowle Care Home

Thank you for taking the time to complete a review - we appreciate all feedback, and thank you for the kind comments about the staff; I will be sure to pass this on to the staff.


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Review of

The Knowle Care Home

from M K (Son of Resident) published on 9 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum resided at The Knowle for the three months prior to her death earlier this month. I and other members of the family were regular and frequent visitors and we were all impressed by the standard of care shown, not just to Mum but to all the residents. Everyone was treated with respect and affection
and it's clearly a happy place. In the week leading up to Mum dying, everyone was just brilliant.

Reply from Andrea Finch, Business Support Manager at The Knowle Care Home

Many thanks for taking the time out to leave a review - I will ensure that all staff are made aware of your lovely comments.


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Review of

The Knowle Care Home

from Sheila Y (Resident) published on 13 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and assistance that I receive throughout my stay.

Reply from The Knowle Home, Registered Manager at The Knowle Care Home

Thank you for your review. I am so glad that you are happy here as a part of The Knowle Family.
Kind Regards
Claire


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Review of

The Knowle Care Home

from Leslie W (Resident) published on 10 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are excellent, all well looked after. All the staff care for me.

Reply from The Knowle Home, Manager at The Knowle Care Home

Thank you for your review. We are all so glad that you are a part of our Knowle family.
Claire


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Review of

The Knowle Care Home

from Glennys W (Wife of Resident) published on 17 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Husband went into this place for 1 week while I had a break. He went in on Saturday. On the Wednesday they sent him to A&E in an Ambulance, all alone at 3 am in the morning with nothing only the things he was wearing. I went to this place the following day to get his clothes. They kept me outside
and came out with his case. When I got home his electric razor was missing. I had no choice but to go back again. I was kept outside. They came out and told me there was nothing. Our son was there and my husband was fast asleep when he left, would not put an animal here. CQC should do a check visit when they do not know they are coming.

Reply from Alina Maier, Quality and Compliance manager at The Knowle Care Home

Thank you for your feedback. We are appreciating all positive and negative feedback from all our residents and families. We are following COVID government guidelines regarding all visitors to the Care Home. We will contact you privately to discuss your concerns further.


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Review of

The Knowle Care Home

from Aileen H (Next of Kin) published on 5 January 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say guys but thank you. The wonderful care that my mother had for 8 years and how you helped to reverse her diabetes. Although she had Alzheimer’s and illness associated with it, the prompt action that was taken in her care by yourselves was brilliant.
She came to you as a stubborn Scottish
lady with diminishing capacity, not eating and walking with a stick. Within a couple of months, she had started eating, put on weight and stopped using her stick. The laughs we have had over the years with her and the only way to get her to do something, involved dancing. It is true that when people say that the home becomes the extended family. It is so true. When she passed away in November you were all very supportive to us all. It consoles us all that we have made friends for life. Thank you, guys. Sending much love to you all.

Reply from Rachael Harrison, general manager at The Knowle Care Home

Thank you so much for your feedback. it was a pleasure knowing you all and building relationships with you all. I will share this feedback with the team.


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Review of

The Knowle Care Home

from Hazel C (Friend of Resident) published on 21 July 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely warm welcome when visiting this home today. Residents are well cared for, served with homemade sausage rolls from their chef when I visited. Residents enjoyed the sunshine in the courtyard chatting with the staff.

Reply from Tracey Otterman, Area Manager at The Knowle Care Home

Many thanks for your kind words. I will forward this to the staff who deserve recognition for all the hard work through this pandemic keeping loved ones safe. Tracey Otterman, Registered care Manager.


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Review of

The Knowle Care Home

from Claire A (Daughter of Resident) published on 8 July 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Knowle is an excellent care home with exemplary staff and management. It is such a difficult decision to place a family member in a care home, especially when they are resistant. The reassuring communication from management and the carers was so helpful at this point and they made sure Mum's mobile
was always charged. Communication is key! If there is an issue or concern, it is dealt with promptly with transparency and because of the experiences we have encountered with The Knowle, my siblings and I know Mum is in safe hands. The Knowle managed covid with clear communication and safety at its core. Every credit to the staff for keeping themselves safe in order to care for our relatives, who have become their family during this unprecedented period of time. As a result of their safety measures, no one became ill with covid 19. Mum is happier than she has been in years. I knew the Knowle was special from initial contact and wouldn't hesitate to recommend it.

Reply from Tracey Otterman, Area Manager at The Knowle Care Home

Many thanks for your lovely review, Claire. I will pass this to the staff as it's important that they know they are recognised for all the hard work they do especially during these unprecedented times. Your mum is a pleasure to care for. Thanks again.


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Review of

The Knowle Care Home

from D R (Daughter of Resident) published on 22 January 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in The Knowle over 2 years and has settled in nicely. I do not worry about her as I know she is having the best care. She loves her room as she can go there and it feels like home. The staff stay the same and hardly ever change.

Reply from Kim Rogerson, Director at The Knowle Care Home

Thank you for taking the time to leave your review.
We really appreciate it!


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Review of

The Knowle Care Home

from Jackie A (Cousin of Resident) published on 21 January 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the home too highly as all the staff have been so caring and compassionate. It's been a relief to know the care and understanding has been to the highest standard, not just to my relative but to watch the same care been given to other residents. Nothing was too much trouble in adapting
the room to my relative's needs and wishes which helped her to settle in quickly. I cannot thank the staff at the Knowle enough for all they do.

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Review of

The Knowle Care Home

from Hilda W (Sister of Resident) published on 19 January 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the care my sister has received since being in The Knowle. If there have been any care problems, they have been addressed immediately.
I have found the staff to be friendly when I have visited, and if I have had any questions to ask, the staff have been helpful.
It took
my sister quite a long time to settle down, but I feel that she is now very comfortable and happy in her room. She tells me she has enjoyed all her meals since being in The Knowle.

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Review of

The Knowle Care Home

from Barry W (Son of Resident) published on 4 January 2021

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I wouldn’t ever send another member of my family here, complete lack of compassion for family members once their service is no longer appropriate, kept personal belongings of my mother and then refuse to answer emails when we ask for their return. Please avoid leaving these people caring for someone
you love.

Reply from Kim Rogerson, Director at The Knowle Care Home

We understand that you tried to contact us via our "on-line enquiry" via our website. Unfortunately, our website was being updated and we did not receive your email. A family member contacted us on our office email address on Saturday 28th November at 12.23 and the Operations and Quality Manager responded on Sunday 29th November at 10.33, who subsequently spoke with the Manager the following day. I understand this matter regarding your Mum's possessions has now been resolved. We apologise for not updating our communication method during the change of website. However, our phone number did remain the same during this time and is most families preferred method of contact. We appreciate any constructive criticism so that we can improve.


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Review of

The Knowle Care Home

from Linda L (Granddaughter of Resident) published on 27 November 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are friendly and approachable. My nan seems to think highly of the staff and enjoys living at The Knowle. It is always clean and the meals are good. Communication with family is also very good.
The drive is on a hill and has many potholes, sometimes the staff cars park too close together
on the drive which makes it unsafe for walking frame usage. The ramp also needs attention.

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