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Care Homes Owned by The Hanley Care Group Ltd

  • Care Homes Owned by The Hanley Care Group Ltd

The Hanley Care Group Ltd Locations (3)

 

3 Care Homes owned by The Hanley Care Group Ltd

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Baytree House

423 Unthank Road, Norwich NR4 7QB 

7.9 3 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 16 Rooms
Hill Grove

1 Colney Lane, Cringleford, Norwich NR4 7RE 

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 20 Rooms
Feltwell Lodge

Lodge Road, Feltwell, Thetford IP26 4DR 

8 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • 45 Rooms

The Hanley Care Group Ltd Reviews (11)

Reviews Posted for members of The Hanley Care Group Ltd

Overall Experience

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Review of

Baytree House

from David B (Son of Resident) published on 16 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received excellent care throughout her stay and everyone has been extremely helpful and professional.
The home organises a variety of entertainment, including singing which she enjoyed immensely. The garden at the rear of the property is also worth noting as a lovely place to relax.

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Review of

Feltwell Lodge

from Carole H (Wife of Resident) published on 5 November 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting/dealing with Feltwell lodge for nearly eight years now and in all that time, I have had no occasion for any concern. They have been ready for any change in my husband's condition and met it in a completely professional and caring manner.
The care has always been exemplary with
everything done in a dignified, caring and compassionate way.
The food surpasses what I have been offered in other establishments, by a long way, all home-cooked too.
The help, understanding and kindness, shown to me, also, is far and above what I have experienced elsewhere.
I just hope if I need a home, I will be fortunate enough to go into one as good, or even half as good as Feltwell Lodge.

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Review of

Feltwell Lodge

from Paul T (Son of Resident) published on 15 October 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for 21 months, and we as a family could not have wished for a better care home. Mum was treated with dignity, care, compassion and humour by all the staff, especially in her last few months when she was bed-bound and unable or unwilling to communicate most of the time. All the
staff seem to do their job because they want to, not because they have to. Thank you once again for being with Mum when she passed, it means the world to us.

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Review of

Feltwell Lodge

from Carole L B (Daughter of Resident) published on 11 October 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident of Feltwell Lodge from Dec 2017 to Sep 2019. During this time, I have been nothing but impressed with the quality of care and attention shown to my mother, as well as other residents. The management and staff truly go above and beyond in their approach to caring for the residents.
My mother was bed-bound for most of her time at the Lodge, but the staff made it a point to include her in activities that might interest her; arranging for bedside poetry reading, granting us permission to put up a bird feeder directly outside her window, and bringing in visitors and animals to her room whenever possible are but a few that come to mind. The staff we encountered all demonstrated kindness, patience and professionalism; personal hygiene and facility hygiene standards were excellent, and they did a wonderful job of keeping Mum as healthy and comfortable as possible.

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Review of

Feltwell Lodge

from J P (Daughter of Resident) published on 9 October 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so impressed today with the entertainments manager. She had arranged for curators at a local museum to visit the home and talk about artefacts they had brought with them. My Dad engaged with one of the gentlemen immediately and was the most animated I have seen him in ages. An excellent way to
'reach' the residents.

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Review of

Feltwell Lodge

from Barbara M (Daughter of Resident) published on 6 June 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always spotlessly clean and tidy. The staff are caring and respectful to both visitors and residents. I and family are so pleased we have such a beautiful home in our area.

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Review of

Feltwell Lodge

from A W (Son of Resident) published on 25 April 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always kind, polite and efficient.
Have found that all staff look after my mother with care and kindness.

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Review of

Feltwell Lodge

from Anne-Marie H (Daughter of Resident) published on 18 February 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Feltwell Lodge is a genuine home from home. The care and respect my Dad has received has been outstanding and so comforting for us his family. I recommend Feltwell Lodge without reservation. Staff are caring, hardworking and sensitive to the individual needs of residents. The environment is warm, clean,
homely and stimulating and every effort is taken to get to know the residents well to best meet their individual needs. The setting and gardens are beautiful and the activities arranged have brought real joy to my Dad. Nothing is too much trouble and time is taken to answer queries clearly and fully. Feltwell is led by an experienced, caring and inspiring individual whose passion and determination to provide the best care possible for his residents shines through. All staff, nursing, care, cleaning, catering, grounds and maintenance take pride in their work and we will never be able to thank them enough for providing such a safe and comfortable space for my Dad to move to.

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Review of

Feltwell Lodge

from Deni W (Friend of Resident) published on 23 August 2018

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home, managers and staff are amazing! They are so welcoming and helpful and they do their jobs amazingly. It’s like a home from home. Everything is resident-centred and they look after them so well, as if it’s their own parents/grandparents. If you have any special requests they do everything thy
can to accommodate you. I can honestly say they went above and beyond my expectations for a care home! The manager makes the home what it is with his fantastic team around him.

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Review of

Baytree House

from Colin P (Son of Resident) published on 31 July 2017

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home provided my mother with considerable loving care for a period of 14 years until her death. She could not have received more understanding and attention than she did. The owners and staff were wonderfully supportive and ensured that my mother's needs were always fully met. My mother always
said how very happy she was to be at Baytree House and indeed, as there were only 16 residents, this meant that, unlike many residential institutions, Baytree House was just one big family home. During my mother's final days the staff excelled themselves and gave her every necessary care. My mother's room was kept clean and the meals were good. There was a full programme of activities and the staff were always very friendly.

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Review of

Baytree House

from Sally R (Daughter of Resident) published on 4 January 2017

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just been to the Christmas Party at Bay Tree House - it is a warm and kind home. It is rare to find such a positive and caring atmosphere anywhere these days. The staff are courteous and charming in a totally pleasant way and treat the Residents with dignity and empathy.

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Awards / Recognitions (0)

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Frequently Asked Questions about The Hanley Care Group Ltd

How many Care Homes does The Hanley Care Group Ltd own?

The Hanley Care Group Ltd own 3 Care Homes.

Which The Hanley Care Group Ltd Care Homes have the highest review score?

Baytree House, Feltwell Lodge & Hill Grove have the highest review score.
The Hanley Care Group Ltd in Norfolk

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