Ann's Care Homes Ltd in County Londonderry | 7 Care Homes

Review of
Ardlough Care Home
from I M (Grandson of Resident) published on 14 March 2024

Submitted via Website • Report

Overall Experience

My gran has recently moved into the nursing home and I must say she is the happiest she has ever been. The staff go over and above what is expected and she seems so happy and content. The manager has been so informative and welcoming since first meeting my gran in hospital. A fantastic nursing home.

Thank you for all your work.

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Review of
Oakleaves Care Centre
from Adrian C (Son of Resident) published on 14 December 2023

Submitted via Website • Report

Overall Experience

All of the team at Oakleaves showed great care and respect to my mother (who suffered from Alzheimer's) during her stay. She was treated with dignity and respect, and we will be eternally grateful to everyone who played a role in her care. Although we were initially very reluctant for her to go into

care, the professionalism of the team was extremely reassuring.

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Review of
Oakleaves Care Centre
from P M (Nephew of Resident) published on 19 September 2023

Submitted via Postal Card • Report

Overall Experience

Staff very pleasant and work hard to see to the needs of the service user.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for taking the time to leave us a review. We appreciate any feedback from families. If we can improve on anything please don't hesitate to let us know.

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Review of
Oakleaves Care Centre
from Thomas E (Son of Resident) published on 7 September 2023

Submitted via Website • Report

Overall Experience

Myself, my brothers and sisters, our children and grandchildren, would like to thank the management and staff of Oakleaves Care Centre for the care given to our beautiful wee mother during the final months of her life. Their dedication is exceptional. Over the course of our mother’s stay, we were updated

on her health on a regular basis. We all agree that we have found new friends for life in Oakleaves, in particular, the manager and another member of staff. Whilst being hesitant to single any of the staff out for mention, we witnessed something very special during the final weekend of our mother’s long life. Having received a phone call to tell us our mother’s dementia had taken a turn for the worse, my wife and I arrived at her room. We saw a member of staff kneeling by her bedside, playing mum’s music box and singing into her ear. We will always treasure this memory. “To care for those who once cared for us is one of the highest honours.”

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you so much for such a beautiful heartfelt review for the staff at Oakleaves. As you mentioned, it is one of the highest honours to provide care for your loved one. We really appreciate your kind words, and it's heart-warming to hear that you, the family and your mum felt valued and cared for by all our employees. We are very appreciative and fortunate to have an amazing team of staff who will always go the extra mile. Each resident is part of our extended family at Oakleaves, and we hope families feel this when they visit. Please don't be a stranger and come back and visit us anytime.

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Review of
Oakleaves Care Centre
from Gary W (Son of Resident) published on 6 September 2023

Submitted via Postal Card • Report

Overall Experience

My experience of Mum's care is excellent. My siblings and I are in regular contact with the staff at Oakleaves and we find that Mum is cared for the best of everyone's ability, despite the gradual progress of her disease. There is excellent communication between the staff and family and we feel fully

informed. We are grateful for the kindness and patience shown to Mum by all the staff.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

We really appreciate any feedback received from families, especially such a heartfelt response. We genuinely try to keep families up to date and involved as much as possible in the care of their loved one.

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Review of
Oakleaves Care Centre
from Marie M (Daughter of Resident) published on 30 August 2023

Submitted via Postal Card • Report

Overall Experience

The staff in Oakleaves have provided my dad and us, his family, with an amazing service over the past year. He is so well looked after with care and love. The activities for the residents are great, and there is always something going on. Any of Dad's needs are met, and anything he wants is catered

for. He has a special diet which is catered for, and the food quality is excellent. The cleaning and laundry services are great. I cannot fault the work done here; I am so grateful that my dad is happy here.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for writing such a heartfelt response for the team at Oakleaves. We are so glad that our team's care delivery exceeds your expectations, and I will make sure they all receive the recognition they deserve. We are very fortunate to have such a passionate activities coordinator who provides an amazing range of activities for all our residents. If we can do anything to improve, please don't hesitate to contact us.

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Review of
Oakleaves Care Centre
from T B (Daughter of Resident) published on 30 August 2023

Submitted via Postal Card • Report

Overall Experience

Staff are very welcoming and keep us, as a family, up to date with Mum's everyday care. One member of staff is a true angel to Mum and all the staff, showing great empathy and care. Often Mum is distressed on my visits to go to the toilet as her walking is poor and there is someone always at hand with

care and personal feelings taken into consideration. The music and events have been done with great effort and style. I look forward to the 70s dance.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Your kind words about the care we provide are really appreciated. We've passed your positive comments on to our team so they can enjoy the praise too. Comments like yours make our work worthwhile. We love that you enjoy attending our events and they wouldn't be the success they are without the support of families like yourself.

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Review of
Oakleaves Care Centre
from Michelle H (Daughter of Resident) published on 30 August 2023

Submitted via Postal Card • Report

Overall Experience

The care our dad gets is amazing. Staff are all great with Dad. He is always well looked after. Always looking well. They do loads of activities and different entertainment. Dad seems so content. Keep up the good work folks.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

We really appreciate you taking the time to leave us a review. Feedback such as this keeps us, as a team, motivated to continue doing what we're doing and we are so happy to hear that you have had a good experience. Let us know if we can do anything else for you.

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Review of
Oakleaves Care Centre
from M L (Daughter of Resident) published on 30 August 2023

Submitted via Postal Card • Report

Overall Experience

We are happy with the care my mother has been receiving the last few years.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you so much for your feedback. It really makes our day to hear families are happy with the care we deliver.

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Review of
Oakleaves Care Centre
from John B (Son of Resident) published on 24 August 2023

Submitted via Postal Card • Report

Overall Experience

Since my mother has been with Oakleave Care Centre, we are very pleased with the sincere care she has been given. Each worker has shown true affection towards my mother. The facilities within the home are excellent, and feedback as to my mother's general health is also very good and greatly appreciated.

With sincere thanks.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

We love to hear any feedback from our families. We're so happy to hear you have a positive experience in the home; it has made our day! Our team works very hard to provide individualised care to each resident, and we would be unable to do it without the support from families.

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Review of
Oakleaves Care Centre
from P B (Wife of Resident) published on 24 August 2023

Submitted via Postal Card • Report

Overall Experience

I am very happy with his care.
He is very clean and tidy.
Activities are great - good for his well-being.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you so much for your positive feedback! We are thrilled to hear you are happy with the care your husband receives and enjoy the activities. Our activities coordinator will be happy to hear that her hard work has paid off!

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Review of
Oakleaves Care Centre
from Eileen G (Sister of Resident) published on 24 August 2023

Submitted via Postal Card • Report

Overall Experience

My sister is extremely well looked after. When visiting, she is all clean and tidy; her room is bright and always clean.
The staff look after all her needs - sometimes she can be demanding; however, the staff take this in their stride.
She loves having her hair done and her nails done.
She likes

being pampered.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

We, as a team, appreciate all feedback received. Thank you so much for sharing such positive feedback about the care we provide. I will ensure the team receives the recognition they deserve.

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Review of
Oakleaves Care Centre
from Louise C (Daughter of Resident) published on 24 August 2023

Submitted via Postal Card • Report

Overall Experience

We, as a family, are very happy with the care our mum is receiving at Oakleaves.
The staff are caring, efficient and professional.
The activities coordinator is excellent and could not with more funding - five starts!
Overall, Mum is happy and content there.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for taking the time to write such a heartfelt response. We're glad to hear that families have such a positive experience when visiting Oakleaves. Our team will be happy to hear their hard work has paid off, and I will make sure our activities coordinator receives the recognition she deserves.

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Review of
Oakleaves Care Centre
from H L (Daughter of Resident) published on 22 August 2023

Submitted via Postal Card • Report

Overall Experience

Excellent care. Staff - very professional, friendly and caring.
Always made to feel welcome and any concerns dealt with promptly. Great range of activities provided - lots of parties!
Supportive and understanding during a family bereavement.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for taking the time to complete such a heartfelt review for Oakleaves staff. We love to see families interacting with staff and supporting all the events planned. We aim to support all our residents extended families in any way we can, especially during difficult times.

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Review of
Oakleaves Care Centre
from R B (Son of Resident) published on 31 July 2023

Submitted via Postal Card • Report

Overall Experience

My father has settled in brilliantly, the staff are excellent, always chatty and having a laugh with him. I love all the activities they have. Every day is different.
I would highly recommend.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for taking the time to provide a heartfelt review for Oakleaves Care Centre. Your father has settled in very well in Oakleaves and the staff appreciate you all supporting us by participating in our activities.

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Review of
Oakleaves Care Centre
from H B (Daughter of Resident) published on 31 July 2023

Submitted via Postal Card • Report

Overall Experience

My experience with visiting Oakleaves Care Centre has been lovely, from the staff and all who are involved. My father has settled well and that's great to see. If my dad's happy then my family are too. The staff are very welcoming and have involved us in all their day-to-day activities. Oakleaves is

a lovely place to be!

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

We love to see families visiting and staff enjoy seeing residents and families settling into the home. Thank you for taking the time to leave the staff such positive feedback.

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Review of
Oakleaves Care Centre
from Peter C (Relative of Resident) published on 5 July 2023

Submitted via Postal Card • Report

Overall Experience

Oakleaves have been an excellent place for my mother-in-law/grandmother. She has been/is happy and well cared for. The staff are approachable and friendly. The management is easy to work with. The event manager is excellent. The carers and all the other staff are lovely. Thank you to all involved.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for taking the time to write such a heartfelt review. We aim to provide a high standard of care, and we hope this is reflected when families visit and participate in our activities. We work very hard on providing a range of activities for all our residents and love to see family also enjoying events in-house and hope they feel it's a home-fr,om-home environment.

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Review of
Oakleaves Care Centre
from Evanna C (Granddaughter of Resident) published on 5 July 2023

Submitted via Postal Card • Report

Overall Experience

Very happy with the staff and management. All are friendly and professional. Granny is well cared for and happy. She enjoys all the events.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for taking the time to write such a lovely review. The staff at Oakleaves appreciate all feedback received and love to see residents enjoying the variety of activities we plan.

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Review of
Oakleaves Care Centre
from S M (Daughter of Resident) published on 30 June 2023

Submitted via Postal Card • Report

Overall Experience

More activities, please.
More fruit on the menu for dessert etc.
Mum is extremely well taken care of and is very happy here. She loves the company and activities. She is well-kept and loves life here. Thank you for all that you do.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

We appreciate all feedback which helps the team ensure a high standard of care delivered. We advertise activities for the coming months in the monthly newsletter and also on our activity notice board. If you have any further suggestions to add to our activity calendar, please don't hesitate to speak to a member of staff. We will continue to accommodate the changes in residents' needs.

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Review of
Oakleaves Care Centre
from M C (Daughter of Resident) published on 30 June 2023

Submitted via Postal Card • Report

Overall Experience

I think my mammy is getting the best care at Oakleaves Care Centre.
Very professional the staff are.
The staff are all very friendly and always make you feel welcome.

Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for taking the time to complete a review for the team at Oakleaves Care Centre. We appreciate all feedback received from families and pride ourselves in providing high-quality care to each resident.

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Care Homes Owned by Ann's Care Homes Ltd in County Londonderry

Ann's Care Homes Ltd Locations in County Londonderry (7)

Ann's Care Homes Ltd Reviews in County Londonderry (149)

Reviews Posted for members of Ann's Care Homes Ltd

Ardlough Care Home

Oakleaves Care Centre

Oakleaves Care Centre

Oakleaves Care Centre

Oakleaves Care Centre

Oakleaves Care Centre

Oakleaves Care Centre

Oakleaves Care Centre

Oakleaves Care Centre

Oakleaves Care Centre

Oakleaves Care Centre

Oakleaves Care Centre

Oakleaves Care Centre

Oakleaves Care Centre

Oakleaves Care Centre

Oakleaves Care Centre

Oakleaves Care Centre

Oakleaves Care Centre

Oakleaves Care Centre

Oakleaves Care Centre

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