Anavo Group in Ayrshire | 1 Care Home

Review of
Spiers Care Home
from L M (Daughter of Resident) published on 2 January 2025

Submitted via Postal Card • Report

Overall Experience

We moved my dad to Spiers Care Home from another home and he is settling in well due to the staff, the setting and feeling of being cared for. We know he is safe and will be well looked after in Spiers. His dementia is progressing very quickly and is variable day to day. Staff are responsive and attentive

and communicate anything to us promptly. We know we are doing the right thing by him and we ourselves have peace of mind now after what has a been a very traumatic few months for everyone.

Reply from Lorna MacKay, Manager at Spiers Care Home

Thank you for taking the time to provide us with your valuable feedback. I am pleased to read that your Dad is settling in well to Spiers and that you are happy with your experiences thus far. If you have any further feedback you would like to provide to allow us to improve further, please do not hesitate to reach out to me directly, either in person when you visit or via email/telephone, and I will be happy to assist. Best Wishes.

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Review of
Spiers Care Home
from Elizabeth W (Friend of Resident) published on 2 January 2025

Submitted via Postal Card • Report

Overall Experience

Delighted to attend Spiers Care Home and see the recent improvements and various activities in place which can only enhance the resident's lives. There is a lovely vibrant, friendly atmosphere in the home which now feels much more like 'home'. The staff are super friendly and the residents are enjoying

the ongoing daily events taking place. The rooms are immaculate, standard is high.

Reply from Amanda Rankin, Manager at Spiers Care Home

Thank you very much for taking the time to provide us with this feedback. Our team are working extremely hard to ensure your loved ones are living in the best environment possible. We appreciate the recognition on the vast improvements made within our Home recently and we have much more planned for 2025. We look forward to seeing you soon. Best wishes.

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Review of
Spiers Care Home
from I A (Daughter of Resident) published on 9 August 2024

Submitted via Website • Report

Overall Experience

I have nothing but praise for the staff of Spiers Care Home. From the day my mum went into the day she sadly passed the staff were amazing. The cleaners keep the home very clean and tidy. The carers are more than helpful and treated my mum with respect at all times. the nurses do a great job and are

more than willing to discuss any concerns you have. When we were informed that my mum had taken a turn for the worse the staff couldn't do enough for us as we sat around her bed. Right up to the end, they were all amazing. I would recommend this establishment to anyone.

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Review of
Spiers Care Home
from Jackie M (Daughter of Resident) published on 23 July 2024

Submitted via Website • Report

Overall Experience

My mum has Alzheimer's, is a stroke survivor and has been resident at Spiers for 6 months. I moved her from her previous care home as she wasn't receiving the person-centred care she required. Within days of arriving at Spiers my mum's whole demeanour totally changed for the better. She no longer had

the fearful, anxious expression which had become the norm for her. She was settled and had developed a zest and curiosity for life again. Within 2 weeks she had been referred to the SALT team, re-evaluated and her diet changed. This led to my mum receiving the proper nutrition and subsequently has led to healthy weight gain. She is always clean and tidy, her room is spotless and she is encouraged to be as independent as her condition allows. Staff are approachable and helpful. The lounges are bright and spacious. I know my mum is being looked after to the high standard everyone in a care setting should be. I recommend Spiers to any family concerned about their loved one going into care.

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Review of
Spiers Care Home
from D M (Son of Resident) published on 16 April 2021

Submitted via Website • Report

Overall Experience

Dear sir(s), where do I start? The staff are rude when answering questions, called into question my honesty, left my mum with a broken leg for 5 days! which was swept under the carpet. I'm told on the phone I don't need to book a window visit which I booked anyway then when I appeared I am told twice

I need to book a window visit. Calling me a liar, it's not on. I have observed how my mum is left in bed on her own staring at a wall. It's only when I've been there I've asked that my mum if awake be sat up looking outside. The room looks like a public toilet from the outside with the bright yellow cone for cleaning in progress in front of my mum all day. It is an outrage. I wouldn't mind if the staff showed me some respect I assure you they would get it back, the staff are not my mum's bosses they are her carers. I urge you to remedy the situation, all I ask is the staff to answer the phone politely, no just nothing, then "hello" no name, nothing, and my mum is allowed to look outside. Kind regards.

Reply from Alison Ravandi, Manager at Spiers Care Home

I apologise that you feel that way. I am confident that the staff responded appropriately and professionally throughout. Given that all our previous reviews have been complimentary and positive it would appear that this comment is misrepresented.

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Review of
Spiers Care Home
from Jan D (Daughter-in-law of Resident) published on 30 March 2021

Submitted via Postal Card • Report

Overall Experience

Since moving into Spiers in December last year, my mother-in-law has been very well looked after and enjoys her time there. We, as a family, are kept informed of every aspect of her care and wellbeing, and we can see she is well cared for by a lovely team of staff. Nothing is a problem for any staff

member, and it is lovely to see Mum happy where she is!

Reply from Alison Ravandi, Manager at Spiers Care Home

Thank you, Jane, for your kind review; your mother-in-law has settled in really well at Spiers. The staff really appreciate your kind words as it has been a difficult time for everyone and hopefully, now you can start to visit.

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Review of
Spiers Care Home
from E M (Daughter of Resident) published on 23 March 2021

Submitted via Postal Card • Report

Overall Experience

My brother and I have been very happy with the care and attention that my mother is receiving in Spiers Care Home. It has been difficult to give an accurate review due to the pandemic, as we have only been able to visit inside the home a couple of times, as my mum was admitted in November 2020, but

so far, she is very happy and content, and the care has been wonderful.

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Review of
Spiers Care Home
from Julie M (Daughter of Resident) published on 9 March 2021

Submitted via Postal Card • Report

Overall Experience

From our first enquiry, I have found Spiers management and staff to be helpful, open and extremely caring towards Mum and our family. Deciding during a pandemic that Mum needed more care than we could provide was difficult but made much easier with Spiers support. Mum is well, settled, and constantly

smiles when we see her. She is always dressed well, clean and tidy, enjoys meals, and we are delighted with Spiers Care.

Reply from Alison Ravandi, Home Manager at Spiers Care Home

Thank you so much for taking the time to write this review. It means a great deal to myself and the team that you chose Spiers Care Home for your mum and to hear that you are happy she is well looked after and content. Thanks again, and take care.

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Review of
Spiers Care Home
from Shelley K (Daughter of Resident) published on 3 March 2021

Submitted via Website • Report

Overall Experience

When Mum went into Spiers, November 2020, and at that time she was unable to walk, had constant falls, was not eating and drinking and unable to wash. Since then, Mum has improved physically and mentally beyond belief. I barely recognise her. Mum is walking steadily with a zimmer frame, is enjoying

wonderfully prepared hearty meals and gets herself washed and dressed in the morning. The understanding, care and love the staff at Spiers have given her has been exceptional. The staff treat all the residents and their families as if they were there own family and create a warm and encouraging environment, in which my mum has thrived. Throughout Covid, the staff have sacrificed so much personally to keep the residents safe. I am so glad that I found Spiers for Mum - it's difficult putting a family member in a care home, but I honestly couldn't ask for a better place. I have peace of mind knowing she is in Spiers.

Reply from Alison Ravandi, Home Manager at Spiers Care Home

Hi Shelley, it has been an absolute privilege to look after your mum, and we are very proud of the progress she had made and see her thrive. It means so much to the team and myself to know that you are confident that your mum is happy and content while in our care. Thank you very much for your kind review and recommendation.

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Review of
Spiers Care Home
from Ann J (Daughter of Resident) published on 1 March 2021

Submitted via Website • Report

Overall Experience

I cannot speak highly enough of the wonderful team of staff at Spiers Care Home. My mum has received the highest level of care since becoming a resident at the beginning of lockdown last year. Not only is the care exceptional, but the whole ethos within the home in providing such care with genuine kindness,

dignity, warmth and compassion is constant. The home is beautifully maintained both inside and out and feels homely, cosy and safe, which is so important to us as a family. Most of all, my mum is very settled and happy there, which is the best feeling for all the family. Thank you so much to everyone that works so hard at Spiers. I feel honoured that Mum gets to call Spiers home. I would also like to say how amazing the care staff have managed the lockdown situation with professionalism and always with the greatest sensitivity to the residents and their families. We have only ever been able to visit Mum at the window, and our observations are the staff adhering to all regulations.

Reply from Alison Ravandi, Home Manager at Spiers Care Home

Everyone at Spiers Care Home is extremely thankful for your kind words and positive review. It has been a privilege to look after your Mum - the team has worked very hard to provide the highest level of care while ensuring residents are as happy and content as possible during these uncertain times. To have that recognised means a great deal. Thanks again.

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Review of
Spiers Care Home
from Susan B (Daughter of Resident) published on 18 February 2021

Submitted via Website • Report

Overall Experience

This nursing home is the most amazing caring, well organised and blessed with the most amazing staff.
My mum arrived the day before lockdown in March 2020. She has dementia. The care she has been given has been outstanding, especially from the carers. My Dad was also a resident convalescing in Speirs

after an illness in January 2021. They helped him gain strength and confidence to return home. If anyone is in any doubt about placing their loved ones here, please, believe me, they will be cared for and loved 100%.
Forever grateful to all at Speirs.

Reply from Alison Ravandi, Home Manager at Spiers Care Home

Thank you so much for taking the time to write this very thoughtful review. It has been a privilege to look after your parents, and we really appreciate your kind words and recommendation, now more than ever.

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Review of
Spiers Care Home
from Elaine k (Daughter of Resident) published on 13 July 2020

Submitted via Postal Card • Report

Overall Experience

I am really pleased with every aspect of the home, the day to day running of it and the staff for all their hard work all through the home. My mother is always clean and well presented and happy in the home.

Reply from Alison Ravandi, Home Manager at Spiers Care Home

Dear Elaine, thanks for taking the time to review our care home. It means a great deal to the team and I that you have peace of mind that your mother is safe, well looked after and happy at Spiers. Thanks again.

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Review of
Spiers Care Home
from Janet E (Daughter of Resident) published on 20 March 2020

Submitted via Website • Report

Overall Experience

My mum as been at Spiers for over a year; she as dementia. The staff are amazing, friendly, caring, easy to talk too and at this present time with the difficult times, we are all going through; they still have time to chat to me on the phone reassuring me that they are keeping my mum safe. I don't think

I can ever thank them enough for there outstanding work they deliver at Spiers care home.

Reply from Alison Ravandi, Home Manager at Spiers Care Home

Hi Janet, thanks so much for taking the time to write this review. We've loved looking after your mum since she joined us. We always do our best to provide quality care and make sure families get the peace of mind they deserve. That is even more important now and we're really glad that you are feeling reassured. Thanks again.

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Review of
Spiers Care Home
from Samuel T (Husband of Resident) published on 6 February 2020

Submitted via Postal Card • Report

Overall Experience

My wife was admitted to Spiers Care Home early November 2019 straight from hospital after suffering a urine infection and vascular dementia. She had a rather difficult time and became seriously ill. The care and attention at Spiers Care Home at this time, was particularly gratifying at this time to

me. The dedication of the carers, nurses, staff and management was extremely important and helped in no small way to assist in her recovery. Their professionalism was second to none.

Reply from Alison Ravandi, Home Manager at Spiers Care Home

Hi Samuel, thanks for your kind review. The team and I pride ourselves on providing the highest level of care for residents and providing peace of mind for their loved ones so it means a lot that we were able to help you both through this time. Thanks again.

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Review of
Spiers Care Home
from Michael T (Son of Resident) published on 13 May 2019

Submitted via Website • Report

Overall Experience

My mum has been living in Spiers care home since mid-December 2018. I am very impressed with the room she was allocated, it is large enough to feel like a proper living room, not just a small bedroom size. I am happy she is being cared for by genuine people. She has even put on some weight in her short

time there, which is fantastic as she tended not to bother eating properly when she lived in her own house. Any incidents are acted on straight away, and I feel she is safe enough considering some of the mental health problems some residents there suffer from. I feel the staff are approachable, and although they are very busy, they do take time to talk about any concerns I may have.

Reply from Alison Masoumi-Ravandi, Home Manager at Spiers Care Home

Hi Michael, thank you so much for your kind words. It has been a pleasure looking after your mother and we're touched by how happy you are with her care. I will be sure to pass on your comments to the team. Thanks again.

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Review of
Spiers Care Home
from Ilene R (Daughter of Resident) published on 25 March 2019

Submitted via Website • Report

Overall Experience

My mum has been resident in Spiers since November 2018. Since she has been there her health and well being has improved dramatically. The staff are excellent, and it is clear they treat the residents like family members. Nothing seems to be any trouble to them. They have brought my mum out of her shell,

and she enjoys the company of staff and other residents alike. She loves the food and can't get to the table fast enough for her meals, to the point where she almost throws her visitors out if they don't leave at least thirty minutes before meal times. Her room is very nice and is kept spotless, as are all other areas of the home. The staff go well above and beyond duty to make everyone (including visitors) feel at home.
I would like to thank everyone concerned for the care they give Mum, and the peace of mind it brings to the family. I would definitely recommend Spiers to anyone looking for nursing care for a family member.

Reply from Alison Ravandi, Manager at Spiers Care Home

Thank you Ilene for the lovely things you said about Spiers Care Home and the dedicated staff that we have. I am glad that your Mum has settled in well as the team at Spiers try to make everyone feel at home.

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Review of
Spiers Care Home
from Hugh M (Husband of Resident) published on 12 February 2019

Submitted via Postal Card • Report

Overall Experience

I can't thank the staff for what they do for my wife and I am very grateful for this.

Reply from Alison Masoumi-Ravandi, Home Manager at Spiers Care Home

Dear Hugh, thank you so much for taking the time to write a review. The team work very hard to make everyone feel as welcome as possible but it has been an absolute pleasure to have your wife in our care. You are both very much part of the Spiers family. Thank you again.

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Review of
Spiers Care Home
from David H (Nephew of Resident) published on 22 January 2019

Submitted via Postal Card • Report

Overall Experience

All the staff are excellent with my aunt and understand she is very difficult and moody at times. They can always talk her round.

Reply from Alison Masoumi-Ravandi, Home Manager at Spiers Care Home

Hi David, thank you for reviewing our service. Getting to know our residents and learning the best way to communicate with them can be one of the trickiest parts of providing care but also one of the most rewarding. So, we really appreciate you recognising the efforts our team go to and that you have taken the time to feed that back to us.

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Review of
Spiers Care Home
from Rita K (Mother of Resident) published on 13 September 2018

Submitted via Postal Card • Report

Overall Experience

My daughter was transferred here in December 2017. She is 53 years old, She had been in another home who didn't take good care of her. Since she came to Spiers she has much improved. She wasn't able to talk before she came here and now she is saying lots of things. All staff are amazing plus the home

is so clean and no smell like some other homes. I would highly recommend Spiers.

Reply from May Prentice, Home Manager at Spiers Care Home

Hi Rita, we have loved having your daughter with us and are so glad you've seen an improvement in her condition. Your kinds words and recommendation mean a great deal - thanks so much.

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Review of
Spiers Care Home
from A W (Wife of Resident) published on 5 April 2018

Submitted via Postal Card • Report

Overall Experience

My husband has been in Spiers Care Home since 04.12.17 and so far I have absolutely no complaints or grievances in his care and wellbeing.

Reply from Helen Kinnaird, Regional Operations Manager at Spiers Care Home

Many thanks for your review and comments, it is very much appreciated by Silverline Care and all the staff within Spiers.

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Care Home Owned by Anavo Group in Ayrshire

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Anavo Group Reviews in Ayrshire (34)

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