Anavo Group in Cheshire | 2 Care Homes

Review of
Brampton Lodge Care Centre
from Mark E (Son of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

Our mum has been at Brampton for up to 12 months. Our overall experience of the home has been a good one. It can be difficult to gain access when visiting after the office staff have left. Mum is generally kept clean, but we feel standards have slipped of late particularly with the bedding being not

changed regularly. The staff who see Mum really now know her little traits and accommodate accordingly to Mum's mood. We find the staff helpful when asked to help, if we require any information on medications or food, they are great in letting us know. One member of staff was amazing downstairs but has now gone upstairs. Another member of staff is Mum's favourite.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Alexandra Mill
from H H (Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

I was in very poor health when I came here. The property itself is lovely. Management and care have been exceptional. Carers are friendly and professional. I was treated as an individual. I would thoroughly recommend Alexandra Mill.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your encouraging feedback regarding your personal experience at Alexandra Mill. The staff team work hard to deliver high standards of quality care at all times. We are so pleased that your experience has been a positive one. I will pass your comments on to the team. We value every review as this helps us to improve our service where required.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brampton Lodge Care Centre
from Ruth P (Daughter of Resident) published on 7 February 2025

Submitted via Website • Report

Overall Experience

Brampton Lodge is in need of much improvement and is certainly not the care home that it was a few years ago. They have had 3 different managers over the last year or so since the home came under new ownership/management. I have raised many a complaint with management and had promises of improvement

but none have materialised. I have complained to Social Services and CQC. Staff turnover is very high and lots of the great staff have left. There are a few wonderful, caring staff who remain but these are few and far between. Lots of agency staff being used who don't get a proper handover and therefore are not aware of the residents needs as detailed in their care plans. Basic care needs such as regular personal care and hydration are not met. Communication between management, nursing staff and carers is very poor. I would not recommend this care home to anyone!

Reply from Bev Oliver, Regional Operations Manager at Brampton Lodge Care Centre

Thank you for taking the time to share your feedback regarding Brampton Lodge. We are extremely sorry to hear about the concerns you have raised. We recognise that consistency and communication are vital in providing the high standard of care that our residents deserve, and we apologise that your expectations were not met in this regard. Please be assured that we are actively addressing these issues. We are working hard to improve communication across our team to ensure that residents care plans are followed, and their needs consistently met. Your concerns have been shared with the Senior Management Team. Thank you again for your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Alexandra Mill
from Ann D (Daughter of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience

We chose Alexandra Mill for Mum after it had been highly recommended by a friend whose father had been very happy there and we haven't been disappointed. Mum settled quickly and is very content. The home is beautifully appointed and lovely can clean but it is the caring, friendly, respectful attitude

of all the staff which really makes it a special place.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments about our caring, friendly and respectful staff. We are so happy that Mum has settled so well and is content. The staff teams work hard to deliver high standards at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Alexandra Mill
from Gill B (Daughter of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

All the staff have been wonderful, compassionate and kind to my Mum since she moved to Alexandra Mill. Having nursing staff and trained dementia staff has helped tremendously. I have nothing but thanks for all involved, in what at times has been a difficult situation with Mum.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you kindly for taking the time to write a review. We appreciate your positive comments and high regard for our staff and the service. The team works hard to deliver high standards of quality care with respect and compassion at all times. Your feedback is very much appreciated. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Alexandra Mill
from B S (Son of Resident) published on 2 December 2024

Submitted via Postal Card • Report

Overall Experience

As soon as you walk into Alexandra Mill you can see what a lovely place it is, with excellent modern facilities. The rooms are spacious, again with first-class modern amenities. The staff at all levels are so friendly, helpful and caring.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments about our helpful friendly staff and the home's facilities. The staff team all work hard to deliver high standards at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Alexandra Mill
from A V (Resident) assisted by family/friend published on 28 November 2024

Submitted via Postal Card • Report

Overall Experience

Always treated with dignity. Staff are friendly and always try their best to help. The food seems good. Very clean in all areas, activities always available. Hairdresser and coffee shop on site are useful. Settle relatives when stressed. Overall a good place. Price is within all homes in the area of

similar standard.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments regarding our care home and the staff team who work hard to deliver high standards of quality care at all times. We are so pleased that your experiences are all positive ones. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Alexandra Mill
from B W (Respite Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

I am a 93-year-old lady who suffered a stroke in April which affected my mobility.
I spent 4 weeks of respite care at Alexandra Mill in October and enjoyed every minute. I felt very safe and well looked after by the staff, in lovely surroundings.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your kind review and positive comments regarding the care you received and the environment at Alexandra Mill. The staff team all work hard to deliver high standards at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brampton Lodge Care Centre
from K B (Son of Resident) published on 29 July 2024

Submitted via Postal Card • Report

Overall Experience

Mum was admitted to Brampton from hospital after a heart attack. Everybody was so kind and considerate, and the physiotherapy team were on hand to set me mum up and about and were fantastic. The care we received for Mum was very good, and the staff were always at hand if Mum needed anything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Alexandra Mill
from David J (Respite Resident) published on 25 June 2024

Submitted via Postal Card • Report

Overall Experience

Booked myself into Alexandra Mill for respite care as I am living on my own following an inguinal hernia repair at the hospital on Friday 31/5/24. It was the best decision I have made as the care was first-class and the staff from the manager down were professional and caring in their duties plus as

an added bonus very friendly. I would not hesitate to recommend this place to anyone after experiencing it first-hand and seeing how other guests were looked after.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments and support for the home regarding your speedy post-surgery recovery with an Anavo Group care home which was provided in this instance at Alexandra Mill. The staff team all work hard to deliver high standards at all times and we would like to thank you for taking the time to write a review. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brampton Lodge Care Centre
from Molly B (Daughter of Resident) published on 6 June 2024

Submitted via Postal Card • Report

Overall Experience

Brampton Lodge Care Centre has been amazing. All staff are friendly and take great care. My mother is very happy when she attends. If I did not have Brampton, I simply would not be able to manage with her needs, I have cared for her and her dementia has progressed massively. Brampton gives me the ability

to work knowing my mum's safe.

Reply from Melissa Rosser, Home Manager at Brampton Lodge Care Centre

Thank you for taking the time to write your review and your kind words. I will pass this on to our excellent day centre team. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Alexandra Mill
from M W (Son of Resident) published on 5 June 2024

Submitted via Postal Card • Report

Overall Experience

The home is very clean. The staff are very friendly and helpful. They have a very good activities program to help stimulate the residents.
Like most care homes, sometimes they seem to be short-staffed, but everyone helps out to see to the resident's care.
The home security is good and garden areas

are very well maintained.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for taking the time to review your experience at Alexandra Mill. The staff team all work hard to deliver quality care at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Alexandra Mill
from Anne H (Daughter-in-law of Resident) published on 3 June 2024

Submitted via Postal Card • Report

Overall Experience

Our stay may have only been brief but my goodness what a team. Every single person we came across treated our loved one with respect, dignity and compassion.
Your kindness to all of us as a family was second to none.
We thank you all from the bottom of our hearts for making a sad journey bearable.

Even to your last mark of respect as "we" left the building you lined up to say goodbye.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments regarding our care home and the staff team who work hard to deliver high standards of quality care with respect and compassion at all times. Your feedback is very much appreciated. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Alexandra Mill
from G H (Son of Resident) published on 22 May 2024

Submitted via Postal Card • Report

Overall Experience

When I first walked into Alexandra Mill I thought it was too good to be true. The friendliness of the staff, nothing seems to be too much trouble. They keep me well-informed of my mother's health and needs.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for taking the time to share your experience at Alexandra Mill with a five-star review and positive comments. The staff team all work hard to deliver high standards at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Alexandra Mill
from Cynthia Y (Resident) published on 18 April 2024

Submitted via Postal Card • Report

Overall Experience

I am now 90 years old and have had a fall in 2023 and a couple of occasions had to go into hospital. On my discharge I have been into Alexandra Mill thrice.
I am always welcomed back and given excellent attention to my needs and enabling me to walk again with my frame.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

It has been our pleasure to welcome you to the home each time and to assist your recovery. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Alexandra Mill
from Anne M (Wife of Resident) published on 18 March 2024

Submitted via Website • Report

Overall Experience

It was necessary for my husband who has both Dementia and Parkinson’s, to be looked after in care while I recovered from a hip replacement operation. The Alexandra Mill provided not only excellent physical care but within a kind, respectful, and homely environment. The daily routine of activities and

friendly interaction with staff and other clients, coupled with excellent food and clean and comfortable surroundings made the whole experience enjoyable and stress-free for him. This, in turn, gave me peace of mind during my recovery. I have not hesitated in booking further respite for him later in the year and feel fortunate that we have found such an excellent care home.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your support for the home and your positive comments regarding activities, food, care, and the environment at Alexandra Mill. The staff team all work hard to deliver high standards at all times and we would like to thank you for highlighting this. We are all looking forward to seeing you both again soon. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required. (Email: alexandramill.rem@anavogroup.com Position: Resident Experience Manager)

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Alexandra Mill
from Ann R (Partner of Resident) published on 7 March 2024

Submitted via Postal Card • Report

Overall Experience

Our review was very informative and covered all aspects of care for my partner. His needs both social and medical are being addressed and met to a high standard. It is a pleasure to visit such a welcoming environment and know he is well cared for.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments regarding our care home and the staff team who work hard to deliver high standards of quality care at all times. Your feedback is very much appreciated, we are delighted that your partner is feeling well cared for and enjoying the environment. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Alexandra Mill
from C B (Wife of Resident) published on 29 February 2024

Submitted via Postal Card • Report

Overall Experience

Alexandra Mill Care Home is welcoming with a happy friendly atmosphere and plenty of activities to join in, the care is first-rate with each individual resident's needs and wishes willingly catered for. Highly recommend.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments regarding the atmosphere and environment at Alexandra Mill. The staff team work hard to deliver high standards of quality care, a broad range of activities and various levels of preferred social engagement at all times. Your review is very much appreciated, we are delighted that your experience has been so very positive. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Alexandra Mill
from Teresa G (Respite Resident) published on 26 January 2024

Submitted via Postal Card • Report

Overall Experience

When I first arrived I came in the front door. The decoration and furnishing are wow, better than a five-star hotel. My room was large and airy with a window from the floor to ceiling with a good outlook. The bathroom is ensuite with a shower you can sit down in. Staff and management are like part of

the family. Willing to help me as I am unable to walk. I have to use the hoist which enables me to be put in a wheelchair, bed and toilet. They have facilities like a hair salon, games room, IT room, cinema room and a library. The food is excellent and I can't fault anything. This would be my first choice for any member of my family. Thank you.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments regarding the environment and care at Alexandra Mill. The staff team work hard to deliver high standards of quality care and nutritious food at all times. Your review is very much appreciated, we are delighted that your experience is a positive one. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Alexandra Mill
from Keith S (Husband of Resident) published on 25 January 2024

Submitted via Postal Card • Report

Overall Experience

Following a diagnosis of untreatable multiple organ failure in August 2023, my wife was placed under end-of-life palliative care and spent her last months in Alexandra Mill Care Home. The care and compassion she received were exemplary and I cannot thank the management and staff enough for what they

did, even putting up with my odd and often extended visiting hours together with my poor fashion sense!
This is a well-managed and ultra-professional care home, well-equipped with a high standard of comfort for residents and visitors.
The business model for the care home has been well thought through, the building and surrounds are modern and well cared for (though if I venture a little criticism, double bank car parks are never very satisfactory but that's the retired town planner in me).
My greatest thanks must go to the management and staff, both nursing and domestic for what they did in my wife's last months, nothing was too much trouble. It was a privilege to meet them every day and I shall miss the care and compassion they extended to my wife and our family. They have my unreserved thanks and admiration for what they did for us.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your very kind words, continued support for the home and for your positive comments regarding Alexandra Mill. The staff team all work hard to deliver high standards of quality care at all times and we would like to thank you for highlighting this. It has been our pleasure to know you and to care for your wife. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Anavo Group in Cheshire

Anavo Group Locations in Cheshire (2)

Anavo Group Reviews in Cheshire (50)

Brampton Lodge Care Centre

Alexandra Mill

Brampton Lodge Care Centre

Alexandra Mill

Alexandra Mill

Alexandra Mill

Alexandra Mill

Alexandra Mill

Brampton Lodge Care Centre

Alexandra Mill

Brampton Lodge Care Centre

Alexandra Mill

Alexandra Mill

Alexandra Mill

Alexandra Mill

Alexandra Mill

Alexandra Mill

Alexandra Mill

Alexandra Mill

Alexandra Mill

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers