Anavo Group in East Sussex | 1 Care Home

Review of
Lindridge
from G W (Brother of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

My brother had very complex needs that required frequent monitoring by staff, and they have risen to the challenge magnificently. I could not have wished for better care for him. Whatever the crisis, for example pain or wound management or concerns about his health, the nurses and carers responded immediately

and ensure that he was safe. It felt as if the staff treated him as you would a family member and despite all his physical difficulties, my brother looked happy, relaxed, well looked after, and loved.

The atmosphere at Lindridge is calm, homely and welcoming. The food amazing and the management team are visible and approachable. As family we were always treated with kindness, respect and sympathy at a very difficult and stressful time and were made to feel part of their family. It really is a wonderful place. Thank you.

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Review of
Lindridge
from C P (Sister of Resident) published on 9 October 2024

Submitted via Website • Report

Overall Experience

I have nothing but praise for all of the staff at Lindridge Care Home. My youngest brother is currently receiving end-of-life care here. From the management, nurses, doctor and domestic staff. All have gone above and beyond not only looking after my brother but myself and the many family members to

make sure we are ok as well at this very difficult and stressful time. All very hands on, nothing too much for any of them. Big thank you to all at Lindridge.

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Review of
Lindridge
from John G (Husband of Resident) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

I am writing this review on behalf of my beloved wife who sadly passed away on the 17th of July 2024 from Parkinson's Disease. Throughout her time at Lindridge Nursing Home, the care provided by all the staff was exceptionally caring and compassionate, especially towards the end of her life. The staff

patiently endeavoured to feed her by hand ensuring she was always clean and tidy despite being bedbound.
Although she was isolated from most activities organised in the nursing home due to her immobility, the staff made every effort to involve her in some way which brought her much comfort. The nursing home was always clean and welcoming and there were no restrictions on making visits, allowing us to spend precious time with her.
The regular meetings held for residents and relatives were incredibly helpful, keeping us in close contact with the management and ensuring we were always informed about her care. I am deeply grateful for the kindness and dedication of the Lindridge Nursing Home staff during her stay.

Reply from Louise Offer, Administrator at Lindridge

Thank you so much for taking the time to submit a review following your wife's time at Lindridge. She is much missed by us all as are your visits to the home. We would also like to thank you for speaking for the residents at the family meetings, your input was always valid and important to us.

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Review of
Lindridge
from Lindy T (Respite Resident) published on 23 September 2024

Submitted via Postal Card • Report

Overall Experience

Was very happy at Lindridge Care Home and met some lovely people both staff and residents. Felt very poorly when I first came. My heart was not strong enough to operate and was on palliative care, which only gave me 6 months to live. With the help of staff I have improved, just walking in my room with

aids and a wheelchair at other times has preserved my energy. Feel as though Lindridge has helped me live longer. Had no pressure. My meals were great, with choices every day. The lady who did the activities was so kind and caring and made us all laugh and feel happy. The garden was lovely and the family took me for walks in my wheelchair or the staff took us out if the weather was nice and had drinks and snacks. I had a great time and will miss being there but feel well enough at the moment to be home. Thanks for all the care I had at Lindridge.

Reply from Louise Offer, Administrator at Lindridge

Thank you so much for taking the time to submit a review following your respite stay with us. It is wonderful that you got to a position where you could return home. We are proud that we helped you achieve that. Thank you for your kind words and we will ensure that all the staff are aware of your lovely comments.

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Review of
Lindridge
from M L (Niece of Resident) published on 20 September 2024

Submitted via Postal Card • Report

Overall Experience

From my very first contact with the home, the whole experience was positive. Every member of staff was warm and welcoming and my aunt was happy to be there and was made very comfortable. We did not realise that her end was so near and I was extremely grateful that all her needs could be catered for

and that she did not need to be moved for end-of-life care. Thank you for all you did for her.

Reply from Louise Offer, Administrator at Lindridge

Thank you so much for taking the time to leave a review following your Aunt's time at Lindridge. We were honored that you chose Lindridge and pleased we were able to support her, you and the family during that time.

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Review of
Lindridge
from Sarah G (Daughter of Resident) published on 29 August 2024

Submitted via Website • Report

Overall Experience

I experienced a lack of empathy towards the residents and their families in general. When my mum went into Lindridge she was terminally ill with months left, she died a week and a half after entering the home from an unrelated illness. On one occasion in desperate pain, she called a friend at 4am to

come help, who drove to the home to try to help her get pain relief. Only on assurances from management did we not immediately remove her. On her final day, a carer went into her room around 7am saw she was unresponsive, and she was left to 'sleep'. Unfortunately, she was laying on her back and had pneumonia and was severely dehydrated. When the family arrived the paramedics were called and she passed later that day as she was no longer strong enough to recover. We've had no contact from the home from this point, not even to send their condolences.

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Review of
Lindridge
from Sarah S (Daughter of Resident) published on 19 June 2024

Submitted via Website • Report

Overall Experience

Following a long stay in hospital my dad was taken to Lindridge for his palliative care. Upon the initial visit, we were reassured by management and staff that this would be a super community for my Dad to move into and we felt positive he would receive the best care.
All the staff gave Dad such compassion

and they had a laugh with him, even the chef asked my dad if his food was ok. All the staff were patient and chatty to me and my step mum, they always had time to let us know info ref his health and well-being. Sadly, my dad was only a resident for two and a half weeks, he passed away. The night nurse called me and told me we needed to get to the home and met us with compassion and respect and told me my father had passed, he answered all my questions openly and with respect.
The day staff had arrived and asked to say goodbye to Dad, which I thought was so respectful. We were not rushed or felt in the way, the management spoke to us and helped make some initial arrangements.
Such a wonderful place.

Reply from Louise Offer, Administrator at Lindridge

Thank you so much for taking the time to submit a review following your Dad's stay with us at Lindridge. Thank you for your kind words and we will ensure that all the staff see them. It was our privilege to look after your Dad.

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Review of
Lindridge
from Clare W (Daughter of Resident) published on 30 May 2024

Submitted via Website • Report

Overall Experience

All of the staff at Lindridge have been amazing from the beginning. My mum moved there in December 2023 and she was made to feel at home right away. We were all welcomed, even from the first show round, nothing was ever too much trouble and the staff went out of their way every time. The food was fantastic

made by chefs and the chef would regularly come and see the residents to ask how the food was and any improvements he could make for them. I often went and sat with Mum for lunch it was such a lovely atmosphere in the dining room.
The care home is extremely well run. All staff members right from management, care staff, nurses, chefs, maintenance and housekeeping are all so friendly and caring, I really loved visiting.
My mum sadly passed away on 22.03.24 but again everything was handled with dignity. They supported me with my grief, guided me with funeral arrangements and even held the wake there which was really lovely. I'm truly grateful for all the support and kindness shown.

Reply from Louise Offer, Administrator at Lindridge

Thank you much for taking the time to submit a review following your Mum's time at Lindridge, we do miss her and your visits. Thank you for your kind words which we will make sure are seen by the team. It was our pleasure to hold the wake at Lindridge for you and the family.

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Review of
Lindridge
from Cathy D (Daughter of Resident) published on 8 January 2024

Submitted via Postal Card • Report

Overall Experience

An appointment was made to visit Lindridge on 7.11.23 and by the 9.11.23 Mum was moved from the hospital to Lindridge. The relief was overwhelming. Staff, from the outset, were attentive not only with Mum but with the family. Staff were always available to give updates by phone. We were made to feel

so welcome by allowing us to use the facilities to make a cuppa. Mum was deteriorating but the kindness of the staff was much appreciated. Unfortunately Mum passed away on 27.11.2023, the staff were so kind and respectful on that day and we didn't feel pressured to leave Mum. We are so grateful for all the support, kindness and respect shown to us.

Reply from Louise Offer, Business Administrator at Lindridge

Thank you for taking the time to submit such a lovely review and for your lovely words, which will be shared with the team. We are only sorry that you could not stay part of the Lindridge family for longer

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Review of
Lindridge
from Laura B (Granddaughter of Resident) published on 15 December 2023

Submitted via Website • Report

Overall Experience

From my initial conversation with the manager I felt at ease, her warm, kind approach instantly made me feel reassured, entering the home and meeting the deputy business manager to hear her quote how ‘this is the resident's home’ confirmed Lindridge was going to be more than fit for my grandad. Staff

are friendly, approachable, we’ve been lucky enough to meet a good selection of them, he responded so well particularly to two members of staff who seemed to take a shine to him like many of the others, another member of staff who we saw regularly. The time and effort that goes into Lindridge is amazing, Grandad's final days we cannot fault a single person, they not only made sure Grandad was comfortable but us as a family, so accommodating, ensuring we were all ok even making sure we had somewhere to sit and eat. If you’re looking for somewhere for your loved one to feel at home, safe, included and part of a family then Lindridge is the place for them. There wouldn’t be enough thanks and gratitude to you all.

Reply from Louise Offer, Business Administrator at Lindridge

Thank you so much for taking the time to submit a review and for your kind words, they mean so much and have been shared with the team. It was our privilege to get you know him, you and the rest of the family.

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Review of
Lindridge
from J G (Daughter of Resident) published on 27 November 2023

Submitted via Postal Card • Report

Overall Experience

My father was bedbound and very scared of losing his freedom when he was moved from his home to hospital to Lindridge. They were great in helping him settle in and then making sure he was always invited to events or involved in some way - they had many types of things for the residents to be involved

with, the place is always clean and tidy and my father enjoyed the company of the carers and being so close to our family home, visiting was easily accessible. They even gave us a fob as he couldn't answer the door himself.
They laid him in state beautifully for the family when he passed.

Reply from Louise Offer, Business Administrator at Lindridge

Thank you so much for taking the time to submit a review for us and for your kind words. We are pleased that he enjoyed being at Lindridge, it was our pleasure to look after him until the end.

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Review of
Lindridge
from Sandra W (Wife of Resident) published on 14 November 2023

Submitted via Postal Card • Report

Overall Experience

My husband benefitted from being cared for at the home and improved during his stay there mentally and physically. Of course, some of the staff had more patience than others but mostly he had full respect from everyone in spite of his age 90. The stay at Linridge definitely helped him improve. The physio

team were outstanding with him and gave him back his confidence which he has lost. Thank you so much. Since returning home he continues to progress with carers 4 times a day.

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Review of
Lindridge
from J D (Resident) published on 27 July 2023

Submitted via Postal Card • Report

Overall Experience

I find the staff at Lindridge are very polite and helpful in helping me to wash and dress each day and took my cleanliness very seriously, for example, washing my hair and drying it with having a shower - this was very helpful. Food was very good, and the staff would serve food with a warm drink in

our room if necessary; this was very helpful, especially at breakfast time as often a sleepless night one can feel very tired, so it helped me wake myself up a bit and then wash and dress. I hope this tells you how pleased I was with the care I received.

Reply from Louise Offer, Business Administrator at Lindridge

Thank you for taking the time to submit a review following your stay at Lindridge's in-patient rehab unit. We are all pleased that you enjoyed all aspects of your stay. We all hope that you have settled in back at home.

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Review of
Lindridge
from S C (Sister of Resident) published on 20 July 2023

Submitted via Website • Report

Overall Experience

There really are no words for this incredible place. Through their genuine love and care, I’ve got my brother back after him spending three years in another care home where he was just a ‘stroke patient’. He is now living life again, has so many friends and gets involved in so much. Everyone at Lindridge

is a blessing. The stress they have alleviated from me is immeasurable.
We Love You!

Reply from Louise Offer, Business Administrator at Lindridge

Thank you so much for taking the time to submit a review and for such kind words. Your review will be shared with the team. It is our pleasure to have you and your brother as part of the Lindridge family

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Review of
Lindridge
from Maria K (Resident) published on 20 July 2023

Submitted via Website • Report

Overall Experience

I had a stroke 9th November 2020 I was anxious at what the journey would entail and the commitment on my part to enable the best recovery possible before discharge. As I had broken my shoulder and I now walked with a quad stick following my stroke affecting my left side I was well and truly stuffed

but had the gusto and drive to improve. A full physio team headed up by one staff member were empowering, starting off with small goals to reach each day and so on which gave me a sense of achievement and accomplishment in building up strength and muscle in my rehab journey and the confidence I gained and my family at being discharged and returning home.

Reply from Louise Offer, Business Administrator at Lindridge

Thank you so much for taking the time to submit a review following your stay on the in-patient rehab unit here at Lindridge. We are all so pleased that the rehab team, in particular the physiotherapists were able to help you get to a position where you could safely return home.

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Review of
Lindridge
from G R (Respite Resident) published on 26 June 2023

Submitted via Postal Card • Report

Overall Experience

Wonderful, caring and sharing with me. It was a very loving and lovely home. all the staff were so kind to me.

Reply from Louise Offer, Business Administrator at Lindridge

Thank you so much for submitting a review following your recent stay in the in-patient rehab unit at Lindridge. We are pleased that you enjoyed your stay at Lindridge and that you got on well with the staff.

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Review of
Lindridge
from V C (Resident) published on 17 April 2023

Submitted via Postal Card • Report

Overall Experience

I arrived at Lindridge feeling very unwell and unable to walk after two falls and a five-week stay in hospital. In addition, I felt very angry as I desperately wanted to go home. In a couple of weeks of working with the physio department, making contact with other residents, and becoming involved in

a sound programme of activities my attitude changed completely. Almost without exception, the staff attitude was positive encouraging and supportive. I made great progress in learning to walk again mainly due to the skills I encountered with the physio department. I have continued to improve with exercise since coming home.

Reply from Louise Offer, Business Administrator at Lindridge

Thank you so much for taking the time to submit a review after your stay in the inpatient rehab unit at Lindridge. We are so pleased that we were able to support your recovery and enable you to return home. We all hope your recovery at home continues.

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Review of
Lindridge
from B R (Respite Resident) assisted by family/friend published on 8 February 2023

Submitted via Postal Card • Report

Overall Experience

My stay was very pleasant. The staff and management were very kind and helpful. The food was good and all care was taken with my medication given from time to time. Everyone was very friendly and welcoming. I would like to thank the staff and management for their help and support during my stay at Lindridge

Care Home.

Reply from Louise Offer, Business Administrator at Lindridge

Thank you so much for taking the time to submit a review and for your kind comments. We are pleased that you enjoyed your stay on the in-patient rehab unit here at Lindridge and hope you are enjoying being back at home now.

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Review of
Lindridge
from L G (Wife of Resident) published on 7 February 2023

Submitted via Postal Card • Report

Overall Experience

My husband spent three weeks in Lindridge Care Home for respite care. The physio he received was brilliant and by the end of his stay he could walk unaided. However, he developed a serious eye infection which was not picked up by staff. Cleaning of his eye was woeful on a daily basis and he needed urgent

A&E treatment and we are awaiting the results of an MRI scan to determine the damage.

Reply from Louise Offer, Business Administrator at Lindridge

Thank you for taking the time to submit a review and for your comments. We are aware that you have since your husband's discharge met with the home manager in regard to your concerns.

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Review of
Lindridge
from Sara M (Sister of Resident) published on 16 January 2023

Submitted via Website • Report

Overall Experience

My sister went into Lindridge Care home for respite care in November 2022. The staff really got to know her as she was younger than a lot of the residents and really enjoyed talking to them. It was supposed to be 2 weeks respite however her health deteriorated. When the 2 weeks were over she was due

to have an appointment with the oncologist the following week and the head nurse realising she was not doing well said they would keep her until after that appointment. I will forever be grateful to the nursing staff for this as the prognosis was not good and they agreed to keep her in the home. Very sadly my sister passed away 2 weeks later. The staff could not have done more for her and our family. The care and kindness they showed us at this very difficult time were amazing and we were so grateful she was there. Thank you so much for all you did for her and our family.

Reply from Louise Offer, Business Administrator at Lindridge

Thank you so much for taking the time to to submit a review with such lovely comments. This was such a sad time for you and your family. We were very honored to have the privilage of meeting you all and helping you through that time.

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Care Home Owned by Anavo Group in East Sussex

Anavo Group Locations in East Sussex (1)

Anavo Group Reviews in East Sussex (143)

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