Anavo Group in London | 1 Care Home

Review of
Surbitonian Gardens
from R G (Respite Resident) published on 13 January 2025

Submitted via Postal Card • Report

Overall Experience

I found the staff very polite and helpful. The home was very modern and kept to a high standard of cleanliness.

Reply from Nicky Hazell, REM at Surbitonian Gardens

Thank you for taking the time to review your short stay with us. We appreciate your kind comments and will share your feedback with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Surbitonian Gardens
from Tim M (Son of Resident) published on 20 November 2024

Submitted via Website • Report

Overall Experience

We were absolutely delighted with the care that my father received here. Like many people, it was a new experience for us, one that clearly we were very keen to get right when a family member is affected. The manager, is wonderful, extremely welcoming and knowledgeable and made the whole matter very

easy for us. All of the staff were cut from the same cloth in fact and were a blessing. There are activities to get involved with, a TV lounge and great food while the rooms themselves are very spacious with their own TVs and showers. There is a nice spacious garden to relax in and everything looks brand new. So, thank you guys.

Reply from Nicky Hazell, Resident Experience Manager at Surbitonian Gardens

Thank you for your positive feedback. It's so good to hear that your father enjoyed his stay and that the whole process went smoothly. We will ensure that your kind comments are shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Surbitonian Gardens
from Andrew P (Son of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience

Putting your loved one into a home is a difficult decision. I am glad we chose Surbitonian Gardens for his last year.
This being such a modern and well-equipped building does make life easier for residents, staff and visitors. The most important facet of a home is without doubt the staff delivering

the care. Without exception, the staff were good to brilliant. This was particularly apparent during my father's last month when his needs were greatest. I do believe some of the staff built a genuine relationship with my father and were fond of him.

Reply from Nicky Hazell, REM at Surbitonian Gardens

Thank you for your kind words, they are truly appreciated. I will share your comments with the team. Our thoughts remain with you and the rest of the family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Surbitonian Gardens
from A C (Relative of Resident) published on 13 May 2024

Submitted via Website • Report

Overall Experience

Our experience (over a year) started well but standards started slipping after a couple of months.
There were not enough carers to cope with the demands of all dementia residents when needed. Waiting 40 -50 minutes for toileting was not dignified. Activities were limited and not inclusive enough to

to keep all residents stimulated and happy. Food often below average. A lot of promises but sadly short on delivery in every department.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for taking time to bring this to our attention. We are obviously disappointed that you have had a negative experience. We take all feedback very seriously. Please rest assured that your comments have been passed to Senior Management. Once again we are very sorry that you feel the experience did not meet your expectations. Heather Clayton Resident Experience Manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Surbitonian Gardens
from T P (Daughter of Resident) published on 21 March 2024

Submitted via Postal Card • Report

Overall Experience

The staff are very engaging ensuring the people are always looked after. The place is always clean and tidy.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review. I will share your feedback with the rest of the team at Surbitonian Gardens. - Resident Experience Manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Surbitonian Gardens
from S S (Friend of Resident) published on 21 March 2024

Submitted via Postal Card • Report

Overall Experience

Regular visitor since April 2023. Impressed by the high standard of resident rooms and facilities provided. Friendly and caring staff. Catering is good quality and generous portions. Communal areas are well tended (gardens), the interior décor is pleasing, and the dining room is well laid out to allow

easy access for residents using wheelchairs/walkers. Highly recommend.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you so much for your kind words in your review. I will be sharing your lovely feedback with the rest of the team. - Resident Experience Manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Surbitonian Gardens
from C H (Friend of Resident) published on 19 March 2024

Submitted via Postal Card • Report

Overall Experience

Everything was fine but there didn't seem to be enough staff on duty, none are present to help with drinks.
Alarms unanswered, on one about but receptionist helped and was great with us. I helped one person to use the toilet.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

We are sorry for your experience at Surbitonian Gardens. If you would like to get in touch to discuss we would be happy to greet you. Heather Clayton Resident Experience Manager

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Surbitonian Gardens
from C C (Daughter of Resident) published on 8 March 2024

Submitted via Postal Card • Report

Overall Experience

Good, but seems undermanned. Need hooks on room walls. Washing gone missing and wrong clothes. Very friendly and nice and relaxed environment. The entertainment is very good. TV remote is very difficult to use for anyone. My mother could do with more snacks to feed her.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your review. Our staffing levels are based on residents' needs and adjusted accordingly. I will pass on your feedback to the team at Surbitonian Gardens.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Surbitonian Gardens
from S M (Friend of Resident) published on 7 March 2024

Submitted via Postal Card • Report

Overall Experience

Very impressed with the care home. The staff are most friendly. The rooms for the resident - excellent. Actually was impressed with the entire place.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you very much for your kind words in your review. I will certainly share your lovely feedback with the staff at Surbitonian Gardens.
Resident Experience Manager

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Surbitonian Gardens
from L C (Daughter of Resident) published on 5 March 2024

Submitted via Postal Card • Report

Overall Experience

The place is clean and tidy, the reception desk is very welcoming. All carers are happy to help, and keen to resolve any issues that may arise. Rooms are large and comfortable, good facilities in rooms. Residents always appear to be happy, lots of activities. My only negative is that I feel more staff

i.e care workers needed.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review. Our staffing levels are based on residents needs and adjusted accordingly. Heather Clayton Resident Experience Manager

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Surbitonian Gardens
from Sandie M (Daughter of Resident) published on 5 March 2024

Submitted via Postal Card • Report

Overall Experience

We are very pleased with the care Mum is receiving at the care home. She is happy and content. All the staff and carers are warm and friendly. Mum tells me she enjoys her food too!
We did have an issue in January where Mum's little box with earrings went missing, but this has now been resolved satisfactorily.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review, and we are so happy Mum is enjoying living with us at Surbitonian Gardens. I will share your lovely feedback with the rest of the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Surbitonian Gardens
from C L (Sister-in-law of Resident) published on 4 March 2024

Submitted via Postal Card • Report

Overall Experience

Seemed much happier, he likes the staff and the home.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Surbitonian Gardens
from Kelly H (Private Carer of Resident) published on 4 March 2024

Submitted via Postal Card • Report

Overall Experience

Before my friend came here he was having fall support 24 hours, now he can manage most things by himself. The freedom and support he gets from all staff to like a normal and with dignity. We visit every day, he is happy and room and meals always clean tidy, food always good.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your lovely review. I will make sure to share with the rest of the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Surbitonian Gardens
from D M (Friend of Resident) published on 1 March 2024

Submitted via Postal Card • Report

Overall Experience

Lovely, clean, care home. Staff are all friendly and accommodating.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review and I will share your feedback with the rest of the team at Surbitonian Gardens. Resident Manager

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Surbitonian Gardens
from J B (Daughter of Resident) published on 29 February 2024

Submitted via Postal Card • Report

Overall Experience

Lovely room, staff are nice and friendly. I feel well looked after. Very pleased to have my things from home around me.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words, and I will pass on your lovely feedback to our team at Surbitonian Gardens.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Surbitonian Gardens
from Patrick T (Brother of Resident) published on 29 February 2024

Submitted via Postal Card • Report

Overall Experience

The care home is a lovely place staffed by warm and very friendly people, who are also very helpful.

Reply from Lesley Andrew, Manager at Surbitonian Gardens

Thank you for your kind words, and we are pleased to know that you are happy with the care provided to your sister.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Surbitonian Gardens
from E B (Sister of Resident) published on 29 February 2024

Submitted via Postal Card • Report

Overall Experience

The staff are attentive and always friendly.
I have, on occasion, spoken with staff about issues with my sister. They have always responded well.
Really appreciate the lovely coffee facilities too!

Reply from Lesley Andrew, Manager at Surbitonian Gardens

Thank you for your feedback, and we are really happy to know you enjoy your visits to our home. I will ensure the staff know the difference they make.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Surbitonian Gardens
from J H (Partner of Resident) published on 27 February 2024

Submitted via Postal Card • Report

Overall Experience

The staff and home are very helpful and compassionate and look after the residents very well.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review. I will share your lovely feedback with the rest of the staff at Surbitonian Gardens.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Surbitonian Gardens
from V H (Friend of Resident) published on 27 February 2024

Submitted via Postal Card • Report

Overall Experience

Staff always cheerful and kind.
My friend is happy with her care and I always find her in a good mood.
We are appreciating the coffee area and goodies.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review. I will share your lovely feedback with the rest of the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Surbitonian Gardens
from C S (Granddaughter of Resident) published on 27 February 2024

Submitted via Postal Card • Report

Overall Experience

Every time I have visited my nan, the staff have always been lovely and couldn't do more for making us all feel welcome and comfortable.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind review. I will share your lovely feedback with the staff at Surbitonian Gardens.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Home Owned by Anavo Group in London

Anavo Group Locations in London (1)

Anavo Group Reviews in London (51)

Surbitonian Gardens

Surbitonian Gardens

Surbitonian Gardens

Surbitonian Gardens

Surbitonian Gardens

Surbitonian Gardens

Surbitonian Gardens

Surbitonian Gardens

Surbitonian Gardens

Surbitonian Gardens

Surbitonian Gardens

Surbitonian Gardens

Surbitonian Gardens

Surbitonian Gardens

Surbitonian Gardens

Surbitonian Gardens

Surbitonian Gardens

Surbitonian Gardens

Surbitonian Gardens

Surbitonian Gardens

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers