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Care Home Owned by Anavo Group in London

9.0 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Anavo Group in London

Only the locations & reviews in London for Anavo Group are showing below.

View the details of all 10 locations (with 483 reviews) owned by Anavo Group

Anavo Group Locations in London (1)

 

1 Care Home owned by Anavo Group in London

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Surbitonian Gardens

Poppy Court, Warwick Grove, Surbiton KT5 8FF 

9.6 54 reviews
"One of the staff helped find us a bed at very short notice for two weeks of respite care following a hospital stay. My friend's stay was…"   Read all 54 reviews
Location Type Care Home

Surbitonian Gardens is located in Surbiton, close to local amenities and with good access to public transport. The home provides residential and nursing care for up to 80 residents. All care is bespoke and delivered by a team of experienced and compassionate… Read more about Surbitonian Gardens

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 80 Rooms from £1,750 / week

Anavo Group Reviews in London (54)

9.0
Anavo Group has a Group Review Score of 9.0 (8.978) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Anavo Group must have a Review Score.

Overall Experience

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Review of

Surbitonian Gardens

from S C (Daughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our dad here from a different home, he looked like he was at death's door when he arrived. Within a couple of weeks, he is now walking again. Loves the home and is eating really well. (The food looks great) Joining in the activities.
Everyone is really kind & caring, we are so glad he's here.

Reply from Nicky Hazell, REM at Surbitonian Gardens

Thank you for taking the time to submit a review, it's so helpful for other families who may be looking for care for their loved one. I will share this feedback with the wider team.


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Review of

Surbitonian Gardens

from J C (Daughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum came to Surbitonian in August 2022. She previously lived in East Sussex but all her family lived in either Fulham or Kingston.
Whilst we visited her every week she got to a point where she wanted to live near us all.
We looked at Surbitonian & were impressed by their desire to create
a community.
The building was designed to support this. The Care Staff are incredibly supportive & caring and backed up by the nursing team.
The one issue for me has been the turnaround of those in the "Manager role". Consistency in this role would help provide confidence and ensure that aims & objectives were clear and staff supported to deliver.

Reply from Nicky Hazell, REM at Surbitonian Gardens

Thank you so much for your kind words about the care and support your mum has received at Surbitonian Gardens. We're truly grateful for your trust in us and delighted to hear that she feels part of the community we've worked hard to build. We completely understand your concern around the changes in management. While we acknowledge that consistency in this role is important, these changes have been part of our commitment to finding the right leadership to truly reflect our values and support our dedicated staff in delivering the best possible care. Our goal has always been to ensure a stable and supportive environment for both residents and staff, and we're confident that the steps we've taken will strengthen that even further moving forward. Thank you again for your feedback - it's vital in helping us grow and improve.


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Review of

Surbitonian Gardens

from Sarah Jane R (Niece of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the managers to be extremely helpful and friendly. They facilitated emergency respite care for my aunt at short notice and with a "can do" attitude.
The assessment pre admission by another member of staff, one of the clinical nurse leads was extremely thorough and inspired confidence. It was
also done outside office hours, with an emphasis on allowing my aunt to access the care she needed and giving her family a much needed breather.
My aunt has settled in well thanks to the care and attention of the nursing and ancillary staff.
Another clinical lead has been most helpful and also inspired confidence with his follow through on clarifying clinical needs.
It's such a blessed relief to know my aunt is getting gold standard care in a 5 star environment.
Additionally it's not just her medical needs that are being catered to. The food is excellent and social activities abound. I'm tempted to check in myself!!
I recommend Surbitonian Gardens unreservedly.

Reply from Nicky Hazell, REM at Surbitonian Gardens

Thank you so much for your kind comments. It's really valuable for other families who may be looking for care for a loved one to be able to review relevant and up to date feedback. We will share your comments with the team.


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Review of

Surbitonian Gardens

from L G (Friend of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the staff helped find us a bed at very short notice for two weeks of respite care following a hospital stay. My friend's stay was exceptional and he was able to have all his meals with his wife who is a resident in the home. Thank your meeting all of his needs.

Reply from Nicky Hazell, REM at Surbitonian Gardens

Thank you so much for your feedback and kind comments. We will share this with the team. We appreciate all feedback, its really helpful for other families looking for care for their loved ones.


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Review of

Surbitonian Gardens

from R G (Respite Resident) published on 13 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff very polite and helpful. The home was very modern and kept to a high standard of cleanliness.

Reply from Nicky Hazell, REM at Surbitonian Gardens

Thank you for taking the time to review your short stay with us. We appreciate your kind comments and will share your feedback with the team.


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Review of

Surbitonian Gardens

from Tim M (Son of Resident) published on 20 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were absolutely delighted with the care that my father received here. Like many people, it was a new experience for us, one that clearly we were very keen to get right when a family member is affected. The manager, is wonderful, extremely welcoming and knowledgeable and made the whole matter very
easy for us. All of the staff were cut from the same cloth in fact and were a blessing. There are activities to get involved with, a TV lounge and great food while the rooms themselves are very spacious with their own TVs and showers. There is a nice spacious garden to relax in and everything looks brand new. So, thank you guys.

Reply from Nicky Hazell, Resident Experience Manager at Surbitonian Gardens

Thank you for your positive feedback. It's so good to hear that your father enjoyed his stay and that the whole process went smoothly. We will ensure that your kind comments are shared with the team.


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Review of

Surbitonian Gardens

from Andrew P (Son of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Putting your loved one into a home is a difficult decision. I am glad we chose Surbitonian Gardens for his last year.
This being such a modern and well-equipped building does make life easier for residents, staff and visitors. The most important facet of a home is without doubt the staff delivering
the care. Without exception, the staff were good to brilliant. This was particularly apparent during my father's last month when his needs were greatest. I do believe some of the staff built a genuine relationship with my father and were fond of him.

Reply from Nicky Hazell, REM at Surbitonian Gardens

Thank you for your kind words, they are truly appreciated. I will share your comments with the team. Our thoughts remain with you and the rest of the family.


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Review of

Surbitonian Gardens

from A C (Relative of Resident) published on 13 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Our experience (over a year) started well but standards started slipping after a couple of months.
There were not enough carers to cope with the demands of all dementia residents when needed. Waiting 40 -50 minutes for toileting was not dignified. Activities were limited and not inclusive enough to
to keep all residents stimulated and happy. Food often below average. A lot of promises but sadly short on delivery in every department.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for taking time to bring this to our attention. We are obviously disappointed that you have had a negative experience. We take all feedback very seriously. Please rest assured that your comments have been passed to Senior Management. Once again we are very sorry that you feel the experience did not meet your expectations. Heather Clayton Resident Experience Manager.


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Review of

Surbitonian Gardens

from T P (Daughter of Resident) published on 21 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very engaging ensuring the people are always looked after. The place is always clean and tidy.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review. I will share your feedback with the rest of the team at Surbitonian Gardens. - Resident Experience Manager.


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Review of

Surbitonian Gardens

from S S (Friend of Resident) published on 21 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Regular visitor since April 2023. Impressed by the high standard of resident rooms and facilities provided. Friendly and caring staff. Catering is good quality and generous portions. Communal areas are well tended (gardens), the interior décor is pleasing, and the dining room is well laid out to allow
easy access for residents using wheelchairs/walkers. Highly recommend.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you so much for your kind words in your review. I will be sharing your lovely feedback with the rest of the team. - Resident Experience Manager.


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Review of

Surbitonian Gardens

from C H (Friend of Resident) published on 19 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything was fine but there didn't seem to be enough staff on duty, none are present to help with drinks.
Alarms unanswered, on one about but receptionist helped and was great with us. I helped one person to use the toilet.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

We are sorry for your experience at Surbitonian Gardens. If you would like to get in touch to discuss we would be happy to greet you. Heather Clayton Resident Experience Manager


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Review of

Surbitonian Gardens

from C C (Daughter of Resident) published on 8 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Good, but seems undermanned. Need hooks on room walls. Washing gone missing and wrong clothes. Very friendly and nice and relaxed environment. The entertainment is very good. TV remote is very difficult to use for anyone. My mother could do with more snacks to feed her.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your review. Our staffing levels are based on residents' needs and adjusted accordingly. I will pass on your feedback to the team at Surbitonian Gardens.


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Review of

Surbitonian Gardens

from S M (Friend of Resident) published on 7 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the care home. The staff are most friendly. The rooms for the resident - excellent. Actually was impressed with the entire place.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you very much for your kind words in your review. I will certainly share your lovely feedback with the staff at Surbitonian Gardens.
Resident Experience Manager


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Review of

Surbitonian Gardens

from L C (Daughter of Resident) published on 5 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The place is clean and tidy, the reception desk is very welcoming. All carers are happy to help, and keen to resolve any issues that may arise. Rooms are large and comfortable, good facilities in rooms. Residents always appear to be happy, lots of activities. My only negative is that I feel more staff
i.e care workers needed.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review. Our staffing levels are based on residents needs and adjusted accordingly. Heather Clayton Resident Experience Manager


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Review of

Surbitonian Gardens

from Sandie M (Daughter of Resident) published on 5 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the care Mum is receiving at the care home. She is happy and content. All the staff and carers are warm and friendly. Mum tells me she enjoys her food too!
We did have an issue in January where Mum's little box with earrings went missing, but this has now been resolved satisfactorily.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review, and we are so happy Mum is enjoying living with us at Surbitonian Gardens. I will share your lovely feedback with the rest of the team.


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Review of

Surbitonian Gardens

from C L (Sister-in-law of Resident) published on 4 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Seemed much happier, he likes the staff and the home.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review.


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Review of

Surbitonian Gardens

from Kelly H (Private Carer of Resident) published on 4 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before my friend came here he was having fall support 24 hours, now he can manage most things by himself. The freedom and support he gets from all staff to like a normal and with dignity. We visit every day, he is happy and room and meals always clean tidy, food always good.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your lovely review. I will make sure to share with the rest of the team.


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Review of

Surbitonian Gardens

from D M (Friend of Resident) published on 1 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, clean, care home. Staff are all friendly and accommodating.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review and I will share your feedback with the rest of the team at Surbitonian Gardens. Resident Manager


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Review of

Surbitonian Gardens

from J B (Daughter of Resident) published on 29 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely room, staff are nice and friendly. I feel well looked after. Very pleased to have my things from home around me.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words, and I will pass on your lovely feedback to our team at Surbitonian Gardens.


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Review of

Surbitonian Gardens

from Patrick T (Brother of Resident) published on 29 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is a lovely place staffed by warm and very friendly people, who are also very helpful.

Reply from Lesley Andrew, Manager at Surbitonian Gardens

Thank you for your kind words, and we are pleased to know that you are happy with the care provided to your sister.


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