How many Care Homes does Rosmead Healthcare Ltd own?

Rosmead Healthcare Ltd own 3 Care Homes.

Which Rosmead Healthcare Ltd Care Homes have the highest review score?

Alexandra Care Home , Willow Brook Care Home & Amber Lodge Nursing Home have the highest review score.

Rosmead Healthcare Ltd | 3 Care Homes

Review of
Willow Brook Care Home
from John B (Husband of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

I would like to compliment all of the staff involved at Willow Brook. Over the last 8 months I have always been made to feel welcome when I have visited. The activities and entertainment shows are exemplary and the chance to visit other care homes for competitions is also very good. I would like to

nominate one person at the home, she very often operates the tea trolley, she is of Turkish origin. She very often goes out of her way to make sure refreshments are good.

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Review of
Alexandra Care Home
from L J (Daughter of Resident) published on 25 September 2024

Submitted via Postal Card • Report

Overall Experience

Excellent teamwork - right across the care home. Always greeted with a smile and respect. As a family, we now know that we made the right decision to move my dear Mum here. We all can not be happier as a family.

Reply from Helen Brett, Operations Manager at Alexandra Care Home

Thank you so much for your kind comments. All the staff work so hard as a team and it's lovely to see that acknowledged thanks.

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Review of
Willow Brook Care Home
from G C (Respite Resident) assisted by family/friend published on 20 September 2024

Submitted via Postal Card • Report

Overall Experience

The carers and staff were very friendly and made me feel at home - we had very good banter. They all looked after me very well - I would certainly recommend staying here and am looking forward to going again for a break in the near future.

Reply from Helen Brett, Operations Manager at Willow Brook Care Home

You are welcome back any time! Thank you for the lovely comments, really good to hear you enjoyed your stay with us.

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Review of
Willow Brook Care Home
from M R (Wife of Resident) published on 21 August 2024

Submitted via Postal Card • Report

Overall Experience

My husband went for respite care on Friday the 12th of July and left on the 26th of July, the accounts on his stay did not match with his account of events. When he entered your home his mobility was poor but he could walk a few steps, on leaving he could not walk at all and I was not told about this.

He spent apart from some meal times in his room sitting in a chair. I feel very cross at his stay with you and do not think your value for money.

Reply from Helen Brett, Operations Manager at Willow Brook Care Home

I am sorry to hear of your concerns regarding your husband's stay with us. Please rest assured we are working closely with the the local safeguarding team and sharing any appropriate information about your husband's stay. If you would like to discuss your concerns with us we would be happy to facilitate this. Thank you.

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Review of
Amber Lodge Nursing Home
from C M (Wife of Resident) published on 9 July 2024

Submitted via Postal Card • Report

Overall Experience

My husband arrived at Amber Lodge Nursing Home 6 weeks ago, and his life has changed so much, he loves his room and the nurse, he eats now very well and looks very well.
I am so happy we found him a home away from home.
Thank you.

Reply from Mike Withers, Manager at Amber Lodge Nursing Home

Thank you for your lovely review. I am so pleased that your husband has settled so well and that you feel confident in the care provided. We will continue to strive to make this his 'home from home' Thank you - manager and the team at Amber Lodge.

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Review of
Alexandra Care Home
from Ruth H (Daughter-in-law of Resident) published on 3 July 2024

Submitted via Website • Report

Overall Experience

For the short time my father-in-law was at Alexandra Care Home, he was treated with respect and care. The staff were friendly and welcoming when we visited. The difficult experience of end-of-life care was made so much easier by knowing he was being so well looked after.

Reply from Abi Oluikpe, Registered Manager at Alexandra Care Home

Thank you so much for your kind words. Our clinical team takes extra care in ensuring comfort for people at this stage of life and your cooperation made it much easier to achieve that for your father-in-law. Our condolences to the entire family.

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Review of
Alexandra Care Home
from Andrew H (Son of Resident) published on 1 July 2024

Submitted via Website • Report

Overall Experience

Dad was at Alexandra for around 3 weeks until his death in early June. Before he even arrived the care home staff were working with staff at the Hospital and the continuing care team to get him there. They were always friendly and accommodating and clearly demonstrated their love, care and compassion

for Dad throughout the time he was at the home. I cannot fault them.

Reply from Abi Oluikpe, Registered Manager at Alexandra Care Home

Thank you so much for your kind words. Your cooperation made caring for your dad much easier and we are very grateful for that chance at providing him the end-of-life comfort that you are pleased with. Our condolences to the entire family.

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Review of
Alexandra Care Home
from Paul M (Son of Resident) published on 5 June 2024

Submitted via Postal Card • Report

Overall Experience

Always welcoming when we visit Dad, and he's happy here even referring to it as a hotel, lots of activities daily themed-days, singers and entertainers. Walks and visits to garden centres.
Staff treat Dad with dignity and respect.

Reply from Helen Brett, Operations Manager at Alexandra Care Home

Thank you for your kind review. One member of staff in particular works very hard ensuring a great variety of activities and staff are extremely passionate about treating our residents like family. Thanks again

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Review of
Amber Lodge Nursing Home
from Yvonne C (Daughter of Resident) published on 7 May 2024

Submitted via Postal Card • Report

Overall Experience

My mum has been a resident of Amber Lodge for 17 months and I could not have picked a better place for her.
Every member of staff without exception are really caring and dedicated to the resident's happiness and well-being. The management are always available if you have any queries and are very friendly

and approachable. Nothing ever seems too much trouble.
I cannot thank them enough for making my mum's stay pleasant. Thank you one and all.

Reply from Mike Withers, Manager at Amber Lodge Nursing Home

Thank you so much for your kind comments which are much appreciated and which I will pass on to the staff team. Such positive feedback is a great encouragement to all. Thanks again

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Review of
Amber Lodge Nursing Home
from Denise H (Stepdaughter of Resident) published on 29 April 2024

Submitted via Website • Report

Overall Experience

Fantastic staff very friendly, clean and tidy, my family member is very well looked after and all their needs are met, so happy that he is finally settled into a care home that look after him like family looks after their loved ones.

Reply from Mike Withers, Manager at Amber Lodge Nursing Home

Thank you for your very kind review. I am so pleased that we were able to offer a home to your stepfather and that he has settled as well as he has. Kind regards

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Review of
Amber Lodge Nursing Home
from G C (Daughter of Resident) published on 26 April 2024

Submitted via Website • Report

Overall Experience

Amber Lodge is a home-from-home. Mum has been there for a year. We moved her from another home. We are so pleased that we did. The staff are like friends the food is excellent. New activities coordinator is doing a great job. The home is clean. It’s a care home and they do care.

Reply from Helen Brett, Operations Manager at Amber Lodge Nursing Home

Thank you so much for the lovely comments. I know the staff will appreciate them as they work hard to make Amber Lodge a home for residents.

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Review of
Willow Brook Care Home
from T C (Daughter-in-law of Resident) published on 28 March 2024

Submitted via Website • Report

Overall Experience

My 92-year-old mother-in-law moved to Willow Brook in June 2023 and remained until her death in Feb 2024. Her care was exceptionally good. Within a short time of arriving her pressure sore was healed and she was walking with assistance and had gained some much-needed weight. She was always immaculately

dressed and her room was always clean and never smelt of urine despite her double incontinence. The staff were very kind and remembered the names of family members and pets making us feel cared for too. The home was clean and homely with bowls of snacks and lots of activities to suit all tastes. Much effort was put into themed periods such as remembrance month and Christmas with activities, decor, food and activities all aligned to the theme. She remained at the home at the end of life and the care she received was exceptional. We were included in all major decisions and kept informed throughout. I cannot fault the care she received. The staff are respectful, kind and caring.

Reply from Helen Brett, Operations Manager at Willow Brook Care Home

Please accept my condolences for your loss. Thank you so much for such a lovely review. All the staff will be so pleased to hear how happy you were with everything. It is a great home with brilliant staff who always try their best. I'm glad Mum had such a positive experience with us, thank you.

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Review of
Alexandra Care Home
from Diane M (Daughter of Resident) published on 20 March 2024

Submitted via Postal Card • Report

Overall Experience

My mother was a short time in the Aleandra, but I cannot put into words what she received and myself, all of our family. Everyone was brilliant when her life drew to a close. I have seen such love, care and compassion. They are all truly angels and will always hold a place in my heart.

Reply from Helen Brett, Operations Manager at Alexandra Care Home

Thank you for your lovely words. We only get one chance to get things right, and I know the staff will really appreciate your comments. Condolences to you and your family.

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Review of
Willow Brook Care Home
from J B (Daughter-in-law of Resident) published on 26 February 2024

Submitted via Postal Card • Report

Overall Experience

Willow Brook Care Home is a loving and caring place with a team of staff dedicated to supporting and looking after their residents. Our mum was safe, secure and well cared for. During the last days of her life, she was made very comfortable. If we weren't sat with her we knew someone from the team would

be. A peaceful and quiet atmosphere was created around Mum and we will forever be grateful to everyone at Willow Brook for their dedication.

Reply from Helen Brett, Operations Manager at Willow Brook Care Home

Thank you so much for the lovely words and please accept our condolences for your loss. Willow Brook staff are so caring and I know they will be very proud and touched to hear your comments, thank you. Take care.

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Review of
Willow Brook Care Home
from C J (Daughter of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

My mother moved to Willow Brook in May 2023 as she was no longer able to live independently due to frailty and the mid-stages of dementia.
Her last few months of life were happy and content with the care of the fantastic team at Willow Brook. They took time to get to know my dear mum and showed respect,

love and understanding right up until the day she passed away. They also gave support and guidance to our family at the time we needed it most. We are so relieved that we found Willow Brook.

Reply from Helen Brett, Operations Manager at Willow Brook Care Home

I was very moved to see your lovely comment about the staff at Willow Brook. I am so sorry for your loss but very happy to hear your Mum was well looked after and yourselves. Thank you for taking the time to give us comments, and our thoughts are with you and your family.

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Review of
Willow Brook Care Home
from Rosaline H (Daughter of Resident) published on 11 January 2024

Submitted via Postal Card • Report

Overall Experience

Our dad was a resident at Willow Brook for 5 months. On the initial visit, my sister and I knew this was the home we wanted him to move to.
The staff are amazing! They have time for everyone and treat all with kindness and respect. The atmosphere is calming and relaxed, and a fun place to be with

everyone sharing laughter. We cannot thank all the staff enough for the care and support they gave Dad and ourselves during his time with them.

Reply from Helen Brett, Operations Manager at Willow Brook Care Home

Hi,
Thank you so much for the kind words, I know they will mean a lot to staff. They work really hard to make it a home from home for the residents. Thank you. Kind regards

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Review of
Alexandra Care Home
from A A (Son of Resident) published on 22 November 2023

Submitted via Postal Card • Report

Overall Experience

Takes good care of my father.

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Review of
Alexandra Care Home
from A W (Wife of Resident) published on 30 October 2023

Submitted via Postal Card • Report

Overall Experience

Taken great care of my husband during his long stay at Alexandra Care Home, they have always taken good care of us too as a family As well when we have visited him over the years. In fact the staff have always seemed more like friends than care home staff Nothing has been too much trouble whatever our

request and for this we really thank them one and all for their care and kindness.
We were very lucky that my husband was a resident at this care home.

Reply from Helen Brett, Operations Manager at Alexandra Care Home

Thank you for your kind words. We really do believe in a holistic approach where we support both the residents and their family. The staff do an amazing job in the home too!

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Review of
Alexandra Care Home
from M P (Daughter of Resident) published on 13 October 2023

Submitted via Postal Card • Report

Overall Experience

I cannot praise Alexandra Care Home enough. Mother was made very welcome from first moving in. The staff are very good and attentive at all times. The food is good and drinks and snacks are given most of the day. The entertainment is second to none, there is always something happening, family are welcome

24/7. Mum is always clean and well provided for. Her room is lovely and clean. The manager is excellent, we had a problem which the manager sorted out within hours and now we are more content.

Reply from Helen Brett, Operations Manager at Alexandra Care Home

Thank you so much for your lovely comments. All staff in all areas of the home work really hard to make sure our residents are cared for and supported as they would want. To hear we are achieving that is much appreciated. Thank you!

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Review of
Alexandra Care Home
from George W (Husband of Resident) published on 9 October 2023

Submitted via Postal Card • Report

Overall Experience

My wife only came to the care home on the 8th of August 2023. She had one-to-one care at the start. It's difficult at times for the staff taking her clothes off and on. She was always a very private person, maybe thinks she's being abused!
Overall, I'm very pleased with the patience of the staff (carers).

So thank you to everyone.

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Care Homes Owned by Rosmead Healthcare Ltd

Rosmead Healthcare Ltd Locations (3)

Rosmead Healthcare Ltd Reviews (159)

Willow Brook Care Home

Alexandra Care Home

Willow Brook Care Home

Willow Brook Care Home

Amber Lodge Nursing Home

Alexandra Care Home

Alexandra Care Home

Alexandra Care Home

Amber Lodge Nursing Home

Amber Lodge Nursing Home

Amber Lodge Nursing Home

Willow Brook Care Home

Alexandra Care Home

Willow Brook Care Home

Willow Brook Care Home

Willow Brook Care Home

Alexandra Care Home

Alexandra Care Home

Alexandra Care Home

Alexandra Care Home

Awards / Recognitions (0)

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How many Care Homes does Rosmead Healthcare Ltd own?

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