Rosmead Healthcare Ltd in Derbyshire | 2 Care Homes

Review of
Alexandra Care Home
from L J (Daughter of Resident) published on 25 September 2024

Submitted via Postal Card • Report

Overall Experience

Excellent teamwork - right across the care home. Always greeted with a smile and respect. As a family, we now know that we made the right decision to move my dear Mum here. We all can not be happier as a family.

Reply from Helen Brett, Operations Manager at Alexandra Care Home

Thank you so much for your kind comments. All the staff work so hard as a team and it's lovely to see that acknowledged thanks.

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Review of
Amber Lodge Nursing Home
from C M (Wife of Resident) published on 9 July 2024

Submitted via Postal Card • Report

Overall Experience

My husband arrived at Amber Lodge Nursing Home 6 weeks ago, and his life has changed so much, he loves his room and the nurse, he eats now very well and looks very well.
I am so happy we found him a home away from home.
Thank you.

Reply from Mike Withers, Manager at Amber Lodge Nursing Home

Thank you for your lovely review. I am so pleased that your husband has settled so well and that you feel confident in the care provided. We will continue to strive to make this his 'home from home' Thank you - manager and the team at Amber Lodge.

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Review of
Alexandra Care Home
from Ruth H (Daughter-in-law of Resident) published on 3 July 2024

Submitted via Website • Report

Overall Experience

For the short time my father-in-law was at Alexandra Care Home, he was treated with respect and care. The staff were friendly and welcoming when we visited. The difficult experience of end-of-life care was made so much easier by knowing he was being so well looked after.

Reply from Abi Oluikpe, Registered Manager at Alexandra Care Home

Thank you so much for your kind words. Our clinical team takes extra care in ensuring comfort for people at this stage of life and your cooperation made it much easier to achieve that for your father-in-law. Our condolences to the entire family.

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Review of
Alexandra Care Home
from Andrew H (Son of Resident) published on 1 July 2024

Submitted via Website • Report

Overall Experience

Dad was at Alexandra for around 3 weeks until his death in early June. Before he even arrived the care home staff were working with staff at the Hospital and the continuing care team to get him there. They were always friendly and accommodating and clearly demonstrated their love, care and compassion

for Dad throughout the time he was at the home. I cannot fault them.

Reply from Abi Oluikpe, Registered Manager at Alexandra Care Home

Thank you so much for your kind words. Your cooperation made caring for your dad much easier and we are very grateful for that chance at providing him the end-of-life comfort that you are pleased with. Our condolences to the entire family.

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Review of
Alexandra Care Home
from Paul M (Son of Resident) published on 5 June 2024

Submitted via Postal Card • Report

Overall Experience

Always welcoming when we visit Dad, and he's happy here even referring to it as a hotel, lots of activities daily themed-days, singers and entertainers. Walks and visits to garden centres.
Staff treat Dad with dignity and respect.

Reply from Helen Brett, Operations Manager at Alexandra Care Home

Thank you for your kind review. One member of staff in particular works very hard ensuring a great variety of activities and staff are extremely passionate about treating our residents like family. Thanks again

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Review of
Amber Lodge Nursing Home
from Yvonne C (Daughter of Resident) published on 7 May 2024

Submitted via Postal Card • Report

Overall Experience

My mum has been a resident of Amber Lodge for 17 months and I could not have picked a better place for her.
Every member of staff without exception are really caring and dedicated to the resident's happiness and well-being. The management are always available if you have any queries and are very friendly

and approachable. Nothing ever seems too much trouble.
I cannot thank them enough for making my mum's stay pleasant. Thank you one and all.

Reply from Mike Withers, Manager at Amber Lodge Nursing Home

Thank you so much for your kind comments which are much appreciated and which I will pass on to the staff team. Such positive feedback is a great encouragement to all. Thanks again

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Review of
Amber Lodge Nursing Home
from Denise H (Stepdaughter of Resident) published on 29 April 2024

Submitted via Website • Report

Overall Experience

Fantastic staff very friendly, clean and tidy, my family member is very well looked after and all their needs are met, so happy that he is finally settled into a care home that look after him like family looks after their loved ones.

Reply from Mike Withers, Manager at Amber Lodge Nursing Home

Thank you for your very kind review. I am so pleased that we were able to offer a home to your stepfather and that he has settled as well as he has. Kind regards

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Review of
Amber Lodge Nursing Home
from G C (Daughter of Resident) published on 26 April 2024

Submitted via Website • Report

Overall Experience

Amber Lodge is a home-from-home. Mum has been there for a year. We moved her from another home. We are so pleased that we did. The staff are like friends the food is excellent. New activities coordinator is doing a great job. The home is clean. It’s a care home and they do care.

Reply from Helen Brett, Operations Manager at Amber Lodge Nursing Home

Thank you so much for the lovely comments. I know the staff will appreciate them as they work hard to make Amber Lodge a home for residents.

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Review of
Alexandra Care Home
from Diane M (Daughter of Resident) published on 20 March 2024

Submitted via Postal Card • Report

Overall Experience

My mother was a short time in the Aleandra, but I cannot put into words what she received and myself, all of our family. Everyone was brilliant when her life drew to a close. I have seen such love, care and compassion. They are all truly angels and will always hold a place in my heart.

Reply from Helen Brett, Operations Manager at Alexandra Care Home

Thank you for your lovely words. We only get one chance to get things right, and I know the staff will really appreciate your comments. Condolences to you and your family.

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Review of
Alexandra Care Home
from A A (Son of Resident) published on 22 November 2023

Submitted via Postal Card • Report

Overall Experience

Takes good care of my father.

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Review of
Alexandra Care Home
from A W (Wife of Resident) published on 30 October 2023

Submitted via Postal Card • Report

Overall Experience

Taken great care of my husband during his long stay at Alexandra Care Home, they have always taken good care of us too as a family As well when we have visited him over the years. In fact the staff have always seemed more like friends than care home staff Nothing has been too much trouble whatever our

request and for this we really thank them one and all for their care and kindness.
We were very lucky that my husband was a resident at this care home.

Reply from Helen Brett, Operations Manager at Alexandra Care Home

Thank you for your kind words. We really do believe in a holistic approach where we support both the residents and their family. The staff do an amazing job in the home too!

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Review of
Alexandra Care Home
from M P (Daughter of Resident) published on 13 October 2023

Submitted via Postal Card • Report

Overall Experience

I cannot praise Alexandra Care Home enough. Mother was made very welcome from first moving in. The staff are very good and attentive at all times. The food is good and drinks and snacks are given most of the day. The entertainment is second to none, there is always something happening, family are welcome

24/7. Mum is always clean and well provided for. Her room is lovely and clean. The manager is excellent, we had a problem which the manager sorted out within hours and now we are more content.

Reply from Helen Brett, Operations Manager at Alexandra Care Home

Thank you so much for your lovely comments. All staff in all areas of the home work really hard to make sure our residents are cared for and supported as they would want. To hear we are achieving that is much appreciated. Thank you!

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Review of
Alexandra Care Home
from George W (Husband of Resident) published on 9 October 2023

Submitted via Postal Card • Report

Overall Experience

My wife only came to the care home on the 8th of August 2023. She had one-to-one care at the start. It's difficult at times for the staff taking her clothes off and on. She was always a very private person, maybe thinks she's being abused!
Overall, I'm very pleased with the patience of the staff (carers).

So thank you to everyone.

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Review of
Alexandra Care Home
from Bryan P (Husband of Resident) published on 12 September 2023

Submitted via Website • Report

Overall Experience

I am very pleased by the way that my wife is being cared for. Very pleasant and caring staff when ever I visit-which is often. So pleased to have found somewhere that I and the family have confidence that she is being well looked after at what is a difficult time for us all.

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Review of
Alexandra Care Home
from P G (Daughter of Resident) published on 12 September 2023

Submitted via Postal Card • Report

Overall Experience

Since my mother has been in this home I have found everyone related to her care, very helpful/easy to approach. All staff that I have dealt with have been understanding with any of my concerns.

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Review of
Amber Lodge Nursing Home
from Lesley H (Daughter of Resident) published on 24 August 2023

Submitted via Postal Card • Report

Overall Experience

Came to visit my mum on their open day. So many happy residents and their families and staff.
Two mini donkeys and a collie, all very well-behaved - gave such pleasure to my mum and all the residents.
All the staff are so kind and caring. They really love and care about their residents. I'm always

made so welcome on my visits to Mum.
A few days later, I visited Mum; she beamed her smile at home and said, "In all the places to love in Welby, I couldn't be any happier than here"!

Reply from Karen Day, Manager at Amber Lodge Nursing Home

Lesley, Thank You so much for your very kind comments. Our Summer Beach day was truly amazing and fun for all. It's an absolute pleasure to look after your mum, and I am so pleased that she feels at home with us.
Thank You.

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Review of
Alexandra Care Home
from Denise C (Sister of Resident) published on 5 July 2023

Submitted via Postal Card • Report

Overall Experience

All the staff are very friendly, I can't really review the food as I've never been there at meal times but my brother says he's always enjoyed his meals, so that is good for me. It is also very secure in all the areas that I've seen.

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Review of
Alexandra Care Home
from A R (Daughter of Resident) published on 5 July 2023

Submitted via Postal Card • Report

Overall Experience

All round a two-week stay had no problem at all, cannot fault anything.

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Review of
Alexandra Care Home
from Cath B (Daughter of Resident) published on 22 June 2023

Submitted via Website • Report

Overall Experience

We were not prepared for Mum to go into a care home so when it happened in 2021 it was very helpful to have the manager there to help us. Mum doesn’t always appreciate the help and care she receives so I’m very grateful to all the staff for the patience they show. I visit very regularly and am always

made to feel welcome.

Reply from Helen Brett, Operations Manager at Alexandra Care Home

Thank you for the kind comments. These decisions are never easy and we try our best to support families with the transition.

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Review of
Alexandra Care Home
from B H (Husband of Resident) published on 21 June 2023

Submitted via Postal Card • Report

Overall Experience

I have always received a warm welcome and greeted with a smile by all staff. My wife seems to be happy which isn't always easy and hasn't complained about anything. My experience overall is very satisfactory, it's somewhat of a lottery when choosing a care home for someone special, my gratitude to the

management and staff.

Reply from Helen Brett, Operations Manager at Alexandra Care Home

Thank you for the review and kind words, they mean a lot to us.

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Care Homes Owned by Rosmead Healthcare Ltd in Derbyshire

Rosmead Healthcare Ltd Locations in Derbyshire (2)

Rosmead Healthcare Ltd Reviews in Derbyshire (65)

Alexandra Care Home

Amber Lodge Nursing Home

Alexandra Care Home

Alexandra Care Home

Alexandra Care Home

Amber Lodge Nursing Home

Amber Lodge Nursing Home

Amber Lodge Nursing Home

Alexandra Care Home

Alexandra Care Home

Alexandra Care Home

Alexandra Care Home

Alexandra Care Home

Alexandra Care Home

Alexandra Care Home

Amber Lodge Nursing Home

Alexandra Care Home

Alexandra Care Home

Alexandra Care Home

Alexandra Care Home

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