Cygnet Nursing Homes in Surrey | 1 Care Home

Review of
Tupwood Gate Nursing Home
from M W (Daughter of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

Tupwood Gate Nursing Home provides exceptional care. The attentive, patient staff treat residents with dignity and respect, going above and beyond to meet their needs. The facility is spotless, with no unpleasant odors, and cleanliness is maintained to the highest standard.

A variety of engaging

activities, including music, arts and crafts, and pet therapy, keep residents stimulated. Even bedbound individuals are included. The management team is professional, approachable, and committed to open communication with families.

With strong security measures in place, families have peace of mind knowing their loved ones are safe. I highly recommend Tupwood Gate for its compassionate and professional care.

Reply from Sibusiso Busi Mudimbu, Home Manager at Tupwood Gate Nursing Home

Thank you so much for your kind and thoughtful review. We're truly grateful for your recognition of the hard work and dedication of our team. At Tupwood Gate Nursing Home, we strive every day to provide compassionate, dignified, and personalised care for all our residents, and it means the world to hear that this has been your experience.We're especially pleased that you've noticed the cleanliness of our home and the variety of activities we offer. Ensuring that every resident feels included, engaged, and safe is at the heart of everything we do. Thank you again for your support and trust.

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Review of
Tupwood Gate Nursing Home
from P R (Granddaughter of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

My Nan moved here after a not-so-pleasant experience in her last care home, and our experience at Tupwood Gate has been nothing short of incredible. My Nan is incredibly well looked after, and I couldn't be happier with the standard of care she is receiving. Every single staff member I've spoken to

has been caring, compassionate and knowledgeable. I am very thankful and grateful to everyone in the home :)

Reply from Sibusiso Busi Mudimbu, Home Manager at Tupwood Gate Nursing Home

Thank you so much for your kind words! We're truly delighted to hear that your Nan is happy and well cared for at Tupwood Gate. Providing compassionate and high-quality care is at the heart of everything we do, and it means the world to know that our team has made such a positive difference for your family. Your feedback is greatly appreciated, and we'll be sure to pass it on to our staff. If there's ever anything more we can do, please don't hesitate to let us know.

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Review of
Tupwood Gate Nursing Home
from Karen C (Daughter of Resident) published on 24 March 2025

Submitted via Website • Report

Overall Experience

My dad has recently moved in and the staff have been so kind and caring. He is well looked after and there are always plenty of activities planned for him. The staff have taken time to get to know him in a relatively short space of time and are always happy to chat and spend time with him. The food

is excellent and he has access to physio, the doctor and is really getting the proper care he needs. The staff are proactive in making changes to make his stay better.
Everyone has made the wider family welcome too in what has been a very difficult couple of months.

Reply from Sibusiso Busi Mudimbu, Home Manager at Tupwood Gate Nursing Home

Thank you so much for your kind words. We're truly grateful that you took the time to share your experience. It's wonderful to hear that your dad is settling in well and receiving the care and support he needs. Our team is dedicated to making every resident feel at home, and we're so pleased that their kindness and commitment have made a positive impact on both your dad and your wider family. If there's anything more we can do to support you, please don't hesitate to reach out.

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Review of
Tupwood Gate Nursing Home
from Carl H (Son of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

I can only give the whole team at Tupwood Gate Nursing Home a 5 star recommendation. From the moment we phoned up desperate to get our Dad placed there due to a fall my mother had they were beyond great. Nothing was too much of an issue and they got us in late in the evening. All the staff that helped

were brilliant. It was the first time for our dad and he was rightly quite anxious but again the staff were so good he felt right at home. Indeed, he asked for an extra week because he enjoyed it so much. Thank you Tupwood Gate.

Reply from Sibusiso Busi Mudimbu, Manager at Tupwood Gate Nursing Home

Thank you for taking the time to share your experience of Tupwood Gate, and for your recommendation. It is our privilege to care for your Dad and support the family at an important time. Best wishes to you and the family.

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Review of
Tupwood Gate Nursing Home
from Tina C (Daughter of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience

Mum was admitted to Tupwood Gate following a fall for rehab. Mum became very unwell and prepared for EOL care, all the care staff were so kind and empathetic during this time. Mum made a miraculous recovery and planned for discharge home. My sister and myself were made to feel like family, nothing was

too much trouble and Mum was so well cared for, she has a great relationship with the staff. I am so grateful for the time spent at Tupwood Gate, I could be her daughter and was able to spend quality time with my lovely Mum. I can never thank the staff enough for all their kindness, support, laughter, sympathy and understanding. I was very sad the day Mum was discharged, I will really miss the staff, they really cared for Mum, as well as fantastic support from the management, they always made an effort to see Mum and check on her progress, what a brilliant team, if I had the choice I would have chosen for Mum to be cared for at Tupwood Gate as she loved her time there and will miss all the staff.

Reply from Sibusiso Busi Mudimbu, Manager at Tupwood Gate Nursing Home

Thank you for your kind words about Tupwood Gate. We are so pleased to hear of the positive experience you had with our caring and compassionate team. It was our pleasure and privilege to care for your Mum and support the family.

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Review of
Tupwood Gate Nursing Home
from E W (Son of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

The staff at Tupwood Gate took such wonderful care of my mother. The kindness of the staff was clear to see and my mother really was very happy there, prior to her passing. I can't thank the team enough and the deputy manager is an exceptional member of the team.

Reply from Sibusiso Busi Mudimbu, Service Manager at Tupwood Gate Nursing Home

Thank you for taking the time to share your experience of Tupwood Gate, and for your recommendation. It was our privilege to care for your Mother and support the family at an important time.

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Review of
Tupwood Gate Nursing Home
from A T (Friend of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

Fantastic care home! Kind, caring and compassionate staff who are always very helpful. Always very clean and well presented with great facilities for the residents. Room sizes are decent and overall everything seems to be of high quality, ie. Food/drink etc.

Reply from Sibusiso Busi Mudimbu, Service Manager at Tupwood Gate Nursing Home

Thank you for taking the time to review Tupwood Gate. We're pleased to hear that you found the standard of staffing and care to be excellent. We know how hard it can be to make the decision to seek out a nursing home, and so are very happy to hear that you felt confident and reassured that Tupwood was the right place.

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Review of
Tupwood Gate Nursing Home
from Illana C (Daughter of Resident) published on 13 December 2024

Submitted via Website • Report

Overall Experience

I can't thank Tupwood Gate management and staff enough for all the help and genuine care that they gave to my mum. Even though Mum was only there for 36 hours before sadly passing away, everyone treated her and my family with the utmost respect, understanding and all with the most gentle touch, as if

we had known them for years, not days. My only wish is that Mum could have experienced everything that Tupwood has to offer. I highly recommend and rate Tupwood Gate.

Reply from Sibusiso Busi Mudimbu, Service Manager at Tupwood Gate Nursing Home

Thank you for taking the time to share your experience of Tupwood Gate, and for your recommendation. It was our privilege to care for your mum and support the family at an important time. Best wishes to you and the family.

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Review of
Tupwood Gate Nursing Home
from Joanna M (Daughter of Resident) published on 22 August 2024

Submitted via Postal Card • Report

Overall Experience

It was a very difficult decision to put Mum in a care home but we couldn't have chosen better. The care Mum received was excellent. We appreciate the care and kindness shown to Mum from everyone at Tupwood - nurses, carers, housekeeping and maintenance teams. Thank you, Tupwood.

Reply from Sibusiso Mudimbu, Registered Manager at Tupwood Gate Nursing Home

Thank you for taking the time to review Tupwood Gate. We're pleased to hear that you found the standard of care to be excellent. We know how hard it can be to make the decision to seek out a nursing home, and so are very happy to hear that you felt confident and reassured that Tupwood was the right place.

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Review of
Tupwood Gate Nursing Home
from Lorraine W (Daughter of Resident) published on 8 August 2024

Submitted via Website • Report

Overall Experience

The staff could not have been more helpful, thoughtful, caring, kind, considerate, informative, and reassuring. First time I've needed respite for my mum as her carer I was in hospital myself and they did everything to help as I was very unwell and without communication from my end was difficult. They

liaised with staff from hospital for me. I was able to not worry and just concentrate on getting myself better. Mum had a lovely stay and she is going back again next week while I go away for some rest myself before my surgery.

Reply from Sibusiso Mudimbu, Service Manager at Tupwood Gate Nursing Home

Thank you for taking the time to share these kind words about Tupwood Gate. We are really pleased to hear that with the support of the home, you have been able to focus on your own health and wellness knowing your mum is in safe hands. Wishing you all the best for your continued recovery.

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Review of
Tupwood Gate Nursing Home
from David M (Son of Resident) published on 6 August 2024

Submitted via Postal Card • Report

Overall Experience

Mum was cared for at Tupwood Gate during the last few months of her life. I commend all the staff on the care and kindness with which Mum was treated. As frequent visitors we got to know all of the staff including cleaners, maintenance, carers and nursing staff; without exception all were professional,

friendly and understanding. The quality of GP support in the home was exceptional.

Reply from Sibusiso Mudimbu, Service Manager at Tupwood Gate Nursing Home

It's wonderful to hear that your mum received such excellent care at Tupwood Gate. It's clear that the team's professionalism, friendliness, and kindness made a real difference during a difficult time. Thank you for sharing your positive experience.

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Review of
Tupwood Gate Nursing Home
from H F (Wife of Resident) published on 18 June 2024

Submitted via Postal Card • Report

Overall Experience

It was the first time I had taken a respite break and was very concerned. As soon as we were welcomed into this lovely care home I felt at ease. My husband was looked after with great care and kindness and the staff are so friendly and seem to go the extra mile. Lovely gardens and comfortable and warm.

Reply from Zwelani Ndlovu, Registered Manager at Tupwood Gate Nursing Home

Thank you for taking the time to leave a review for Tupwood Gate. We are so pleased to hear that your first experience of a respite break was a positive one - we thank you for choosing us to support your husband. We will pass on your kind comments to the team.

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Review of
Tupwood Gate Nursing Home
from Sue W (Wife of Resident) published on 7 June 2024

Submitted via Postal Card • Report

Overall Experience

My husband was very happy and contented in your care, so thank you. When I visited, I was most welcomed by staff and offered refreshments. Overall, very happy!

Reply from Zwelani Ndlovu, Registered Manager at Tupwood Gate Nursing Home

Thank you for taking the time to leave us a review, we are pleased to hear that your husband was happy and well cared for during his stay.

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Review of
Tupwood Gate Nursing Home
from Janice C (Daughter-in-law of Resident) published on 25 March 2024

Submitted via Postal Card • Report

Overall Experience

My father-in-law is very happy at Tupwood. The staff are all very kind and friendly. The activities lady is very inclusive ensuring residents feel well supported to take part. It is a lovely atmosphere.

Reply from Tully Gogotya, Deputy Manager at Tupwood Gate Nursing Home

Thank you for your kind words about the team here at Tupwood Gate, we are pleased to hear that our friendly staff are creating a warm and welcoming atmosphere for our residents and visitors.

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Review of
Tupwood Gate Nursing Home
from Michele W (Daughter of Resident) published on 25 March 2024

Submitted via Postal Card • Report

Overall Experience

Staff always very happy and professional when we visit, Dad seems very happy and settled.

Reply from Tully Gogotya, Deputy Manager at Tupwood Gate Nursing Home

Thank you for taking the time to leave a review for Tupwood Gate. Its great to hear of the positive experience you continue to have with the team, and that your dad is happy here.

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Review of
Tupwood Gate Nursing Home
from Mary P (Daughter of Resident) published on 19 March 2024

Submitted via Website • Report

Overall Experience

Mum was a resident at Tupwood Gate for 2 years, after admission with reduced mobility and vascular dementia. The care she received from all staff was wonderful. She had a lovely relationship with many of the carers, activities and nursing staff who were clearly fond of her. She was always treated with

great respect and staff looked after her as if she was their own relative. It was very touching to watch.
As frequent visitors to the home over her stay our family were also welcomed into the “family” of Tupwood. Everyone knew us by name and knew who we were visiting, even from the start of her stay. We were informed of any significant events and if we had concerns these were handled with care and compassion. On occasion, we needed to talk to someone and have a shoulder to cry on. Senior staff were professional and so caring. When Mum eventually died, the care of her and us was wonderful and personal to our needs and wishes. This is an extraordinary home with extraordinary staff.

Reply from Tully Gogotya, Deputy Manager at Tupwood Gate Nursing Home

Thank you for your kind words about Tupwood Gate. We are so pleased to hear of the positive experience you had with our caring and compassionate team, and that you felt part of the Tupwood Family. It has been our pleasure and privilege to care for your Mum and support the family.

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Review of
Tupwood Gate Nursing Home
from Liane D (Daughter of Resident) published on 26 February 2024

Submitted via Website • Report

Overall Experience

My Mother was in Tupwood Gate for around 10 months until she returned home in February 2024. She didn't need nursing care as such, as she went in originally for respite care, to cover a holiday, as she had a UTI, which meant that temporarily she was unable to look after herself, the extension of her

stay was due to unforeseen circumstances. The staff at Tupwood were all very friendly and kind. They were very concerned for Mum's safety and well-being throughout her stay. It takes a while for most people to settle into a home, and the staff were understanding of this.
Mum occasionally said she would have liked more variety with the food, but I think changes had been made in the last few months she was there.
There were activities most days which Mum joined, she made friends with the other residents and, although happy to be going home, she will miss it there.

Reply from Zwelani Ndlovu, Service Manager at Tupwood Gate Nursing Home

Thank you for taking the time to leave a review for Tupwood Gate. We are pleased to have been able to support your mother through her recovery, and it is wonderful to hear the friendships she made during her stay with us.

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Review of
Tupwood Gate Nursing Home
from R T (Daughter of Resident) published on 19 January 2024

Submitted via Postal Card • Report

Overall Experience

My father was only there a short while but in that time he was extremely well cared for. All the staff were genuinely very caring, I cannot find any fault with Tupwood Gate Nursing Home.

Reply from Zwelani Ndlovu, Service Manager at Tupwood Gate Nursing Home

Thank you for taking the time to review Tupwood Gate. It is wonderful to hear of your positive experience with the team and our home.

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Review of
Tupwood Gate Nursing Home
from Elizabeth A (Daughter of Resident) published on 17 January 2024

Submitted via Postal Card • Report

Overall Experience

My mother lived at Tupwood Gate Nursing Home for the last year of her life. She was so happy there and loved all the wonderful staff. I can't praise highly enough the nurses, carers, activities and support staff. The rooms were always spotlessly clean. Visitors were always very welcome. I wouldn't hesitate

to recommend Tupwood Gate.

Reply from Zwelani Ndlovu, Service Manager at Tupwood Gate Nursing Home

Thank you for your kind words about Tuwpood Gate. Our team will be delighted to hear your comments on the high standard of care and warm welcome for visitors. It has been our privilege to care for your mother.

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Review of
Tupwood Gate Nursing Home
from Mark C (Son of Resident) published on 11 January 2024

Submitted via Postal Card • Report

Overall Experience

My mother received excellent care and attention during her time at Tupwood Gate Nursing Home. The staff were friendly and attentive and nothing was too much trouble.

Reply from Zwelani Ndlovu, Service Manager at Tupwood Gate Nursing Home

Thank you for taking the time to leave a review for Tupwood Gate. It has been our pleasure to care for your mother and we are happy to hear that you found the home and care was of a high standard.

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