Allegra Care in Cambridgeshire | 2 Care Homes

Review of
Cherry Blossom Care Home
from Karen F (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

My dad spent his last few weeks at Cherry Blossom Care home and he was so looked after. The staff go above and beyond to make sure everyone is happy and comfortable. Dad has been previous for respite care and it was his choice to go back there, when he realised he needed more help. From the receptionist,

management, care and nursing team on the 2nd floor, the maintenance man, you were always guaranteed a friendly welcome. I always felt that dad was being very well cared for and I wish he had more time there to appreciate everything they do.
I would recommend Cherry Blossom to everyone and I thank you all for everything.

Reply from Helen Jones, CEO at Cherry Blossom Care Home

I am so sorry for the loss of your dad. It's so very kind of you to provide us with your feedback in such a sad time. My colleagues in Cherry Blossom are delightful. They love what they do, and it shows in the warmth and relationships they develop with the residents and families. It's very special to have that environment, it really makes it a home. I wish you and your family all the best and thank you for being part of our Cherry Blossom family.

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Review of
Cherry Blossom Care Home
from C F (Son of Resident) published on 28 November 2024

Submitted via Postal Card • Report

Overall Experience

Mum is always happy when we visit. The staff are wonderful with mum and always take time and chat with her. Mum enjoys meal times and is generally always in good spirits.

Reply from Helen Jones, CEO at Cherry Blossom Care Home

Thank you for taking the time to give us your feedback. We really appreciate hearing that our capable, compassionate colleagues are meeting the needs of your mum as well as providing some comfort for you as family. Thank you.

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Review of
Cherry Blossom Care Home
from A T (Granddaughter of Resident) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience

The carers that are here are absolutely wonderful. But there aren't enough of them.

Reply from Helen Jones, CEO at Cherry Blossom Care Home

Thank you for your feedback. I completely agree with you, our carers are fantastic. In terms of volume, we use an industry standard dependency tool to build our rotas. We have comprehensive recruitment and training programs in place which leads to the capable, engaged team we have. I do hope you and your resident are happy in Cherry Blossom for many years.

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Review of
Cherry Blossom Care Home
from Terry T (Friend of Resident) published on 6 November 2024

Submitted via Website • Report

Overall Experience

My wife and I have the privilege of visiting residents and participating in activities with them. We are impressed with the care the residents receive as it's obvious that the staff have a deep affection for the residents. The care and respect shown by staff towards the residents is truly amazing, it's

as if the residents are part of their family. The staff from the receptionist, who is outstanding as the first point of contact to the nursing, carers, cleaners and maintenance staff are a real credit to your home.

Reply from Suma Mathew, General Manager at Cherry Blossom Care Home

Thank you for taking the time to provide us with your feedback. I am very pleased to see you have rated our services as five stars, thank you. We will work to improve the overall experience rating that you have provided for the benefit of everyone involved. Many thanks again.

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Review of
Cherry Blossom Care Home
from A F (Son of Resident) published on 23 October 2024

Submitted via Postal Card • Report

Overall Experience

Mum always seems happy and content, so that makes me feel the same. Staff are always happy to answer any questions I have. And lots of smiles from the moment I walk in to reception. Thank you.

Reply from Helen Jones, CEO at Cherry Blossom Care Home

Thank you for your review, we really appreciate it when family members take the time to tell us of their experiences. I am delighted to read that both your Mum and you are enjoying the warmth of my lovely Cherry Blossom colleagues.

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Review of
Cherry Blossom Care Home
from M M (Friend of Resident) published on 30 August 2024

Submitted via Postal Card • Report

Overall Experience

I visit my friend weekly and have been very impressed with the facilities available to both visitors and residents. The staff are welcoming and friendly and appear to be caring towards the residents. There is a bistro cafe on site, where we can help ourselves with hot drinks and or biscuits, etc. It

gives a lovely opportunity to relax with residents.

Reply from Suma Mathew, General Manager at Cherry Blossom Care Home

Thank you for taking the time to provide us with your feedback. I am very pleased to see you have rated our services as five stars, and indeed, the cleanliness, facilities, rooms, food, and drink of our home, thank you. We will work towards improving the overall experience rating that you have provided for the benefit of everyone involved. Many thanks again, with my best wishes.

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Review of
Cherry Blossom Care Home
from K B (Friend of Resident) published on 22 August 2024

Submitted via Postal Card • Report

Overall Experience

The staff are friendly and welcoming. I have noticed how caring the staff team appears to be. The building and facilities are very impressive. Every effort seems to have been made to enable my friend to have the best quality of life possible. Having visited many care homes in the past this one stands

above all.

Reply from Helen Jones, CEO at Cherry Blossom Care Home

Thank you for your lovely words, my Cherry colleagues will be delighted to read them. I agree that the facilities are good but more importantly I know our colleagues on site are warm and genuinely care for the residents. It's a lovely home and we appreciate your kind feedback, thank you.

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Review of
Cherry Blossom Care Home
from R B (Daughter-in-law of Resident) published on 19 August 2024

Submitted via Postal Card • Report

Overall Experience

I recommended my Mother-in-law for respite here, care is always excellent. From reception to units very satisfied with the care of my Mother-in-law.

Reply from Helen Jones, CEO at Cherry Blossom Care Home

Thank you for your very positive feedback, it is greatly appreciated. Best wishes.

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Review of
Cherry Blossom Care Home
from Edward G (Civil Partner of Resident) published on 31 July 2024

Submitted via Website • Report

Overall Experience

The first thing you are greeted with is a smile and a warm welcome by the receptionist, on my way to visit my partner I am greeted with a good morning or hello how are you, which gives me a warm feeling. The treatment my partner receives at Cherry Blossom is fine and excellent.

Reply from Suma Mathew, General Manager at Cherry Blossom Care Home

Thank you for taking the time to provide us with your feedback. I am very pleased to see you have rated our services as five stars. We will work to improve the overall experience rating that you have provided for the benefit of everyone involved. Many thanks again, with my best wishes.

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Review of
Cherry Blossom Care Home
from Karen H (Niece of Resident) published on 22 May 2024

Submitted via Postal Card • Report

Overall Experience

My uncle has been extremely ill during his residency at Cherry Blossom, during this time the staff have nurtured him to much better health, his appetite and weight have improved along with the overall quality of his life.
I am very happy with how the staff keep me up to date on all aspects of care.

Reply from Helen Jones, CEO at Cherry Blossom Care Home

Hi there, what a fantastic outcome, I am so happy to read that your uncle has experienced an improvement in his quality of life in Cherry Blossom. It's a lovely home, with great staff who genuinely care about each resident. I hope your uncle just keeps getting better and better. Thanks for giving your feedback, it is much appreciated. Warm wishes

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Review of
Cherry Blossom Care Home
from Tracy P (Daughter of Resident) published on 15 May 2024

Submitted via Website • Report

Overall Experience

All Cherry Blossom staff are wonderful, they have given my dad the best possible care, throughout the home, always willing to answer any family questions, and took the time to build caring relationships with him. Highly recommend this home, he was happy to be there and sad to leave!

Reply from Helen Jones, CEO at Cherry Blossom Care Home

Thank you for your review. I am delighted that your family has enjoyed the service and care from our fabulous Cherry B team. It is a warm and happy home, well led by a wonderful Manager who is supported by these colleagues. Thanks for choosing Cherry Blossom and Allegra, my best wishes to your family.

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Review of
Cherry Blossom Care Home
from Alison W (Daughter of Resident) published on 11 April 2024

Submitted via Postal Card • Report

Overall Experience

Every staff member at every level has ensured my mother the highest level of care for the seven and a half years she has lived at Cherry Blossom. I am sure that all Mum's positive and genuine care was firstly implemented from the wonderful registered manager and passed on professionally to all departments

of staff; housekeeping, chefs, catering, senior admin, activities and all nursing staff and amazing home services. An especially big thank you goes to all night staff caring for Mum during her final days and their loving support for me.

Reply from Helen Jones, CEO at Cherry Blossom Care Home

Hello, thank you so much for your considered and kind review. I am so appreciative of you taking the time to do this for us at this sad time. My sympathies for the passing of your mum. It means a great deal to read that you felt the loving support of the whole CB team. They are very well led by a compassionate Manager and they all have that same wonderful trait. It is why it's such a lovely place to be. The model of service and care provided by nursing homes can only be truly fully successful when they are supported in the care of the Resident by the family members and friends of the Resident. It absolutely takes a village to provide the best loving care. My best wishes to you and your family, thank you for your kindness.

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Review of
Cherry Blossom Care Home
from H C (Daughter of Resident) published on 2 April 2024

Submitted via Postal Card • Report

Overall Experience

Overall, I feel Mum is well looked after, and the staff are friendly and supportive.

Reply from Helen Jones, CEO at Cherry Blossom Care Home

Thank you for taking the time to provide us with your feedback. I am very pleased to see you have rated our colleagues as five stars, and indeed, the cleanliness of our home and the provision of dignified service, thank you. We will work to improve the overall experience rating that you have provided for the benefit of everyone involved. Many thanks again, with my best wishes.

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Review of
Cherry Blossom Care Home
from N L (Daughter of Resident) published on 13 March 2024

Submitted via Postal Card • Report

Overall Experience

The staff are very competent and attentive. My mother has settled in very well. She is happy with food, comfortable asking for help and getting to know other residents, and gets involved in activities. Great atmosphere and staff, call me by name! Thank you.

Reply from Helen Jones, CEO at Cherry Blossom Care Home

Thanks for taking the time to provide us with your feedback. We really appreciate you taking the time to tell us how our service is for you and your Mum. When a Resident moves in with us, we like to ensure they get to know other Residents and the staff as quickly as possible as we recognize it's a significant lifestyle change. We want to help everyone to continue living their best lives, doing what they love even though they've 'moved house' moving in with us. Thank you for helping us get it right for your Mum. It's definitely a team approach! With my best wishes.

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Review of
Cherry Blossom Care Home
from Ann C (Daughter of Resident) published on 13 March 2024

Submitted via Postal Card • Report

Overall Experience

Absolutely brilliant care, nursing team fantastic!
Good choice of meals. Everyone is respectful to Dad and relatives.
Cannot rate this place enough. Both myself and sister felt so relaxed and happy the first day Dad was transferred.
Amazing team: receptionist, cleaners, and all nursing team.
Cannot

thank you enough, you are all fab!

Reply from Helen Jones, CEO at Cherry Blossom Care Home

Thank you for your positive feedback. I agree with you completely! The Cherry B team is terrific. They're capable, committed and really genuine people doing work they love. I think that's why it's such a relaxed home. Everyone will really appreciate your kind words, thank you.

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Review of
Cherry Blossom Care Home
from Imogen C (Friend of Resident) published on 22 February 2024

Submitted via Postal Card • Report

Overall Experience

I have visited Cherry Blossom on numerous occasions this month and have always been welcomed by the friendly, cheerful receptionist by name. I've noticed that they are replacing carpets, which is lovely. The staff are always available if you have any queries. The rooms are clean and tidy and my friend

has her hair done every week. There are always activities where she can attend and often visiting singers or entertainers. I highly recommend them.

Reply from Suma Mathew, General Manager at Cherry Blossom Care Home

Thank you Imogen for taking time to give us a good review. We really appreciate your time for this. With kind regards.

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Review of
Cherry Blossom Care Home
from J B (Daughter-in-law of Resident) published on 21 February 2024

Submitted via Website • Report

Overall Experience

My mother-in-law rang me at 10pm to say the night staff were refusing to put her to bed. She then rang back again at 10.15 pm in a distressed state saying she was tired and stuck in her chair. She then called me back at 10.30pm and was really unhappy saying” they won't listen to me”. Whilst she was

on the phone I heard the night staff shout at my mother, "As I keep telling you, stop ringing the bell, I will put you to bed when I have time". Obviously, she didn't know I was on the phone and could hear my mother being shouted at.

Reply from Helen Jones, CEO at Cherry Blossom Care Home

Hello
Thank you so much for providing us with your feedback. I am deeply shocked and disappointed reading about this experience. We will be investigating these issues immediately. It is completely the opposite experience our families and residents usually have and report on. I can only apologise unreservedly to your Mother and yourself, this must have been really upsetting. I am very grateful you've let me know. We will be in touch with you directly. Many thanks and again my apologies.

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Review of
Cherry Blossom Care Home
from Alan N (Son of Resident) published on 13 February 2024

Submitted via Postal Card • Report

Overall Experience

Mum spent 21/2 years of her remaining life in Cherry Blossom and making a decision on behalf of a loved one is not an easy decision to make, however I can say in all honestly Cherry Blossom was and is a very good choice fo us to have a made.
The staff were professional and lovely people as were the

clerical staff, many became more like good friends over time. Facilities were sufficient and the hair salon staff were brilliant. I shall keep in touch with them.

Reply from Helen Jones, CEO at Cherry Blossom Care Home

Hello,
Thank you for your review. As you've spent a lot of time with us, your knowledge of who we are and the way we care is thorough. That we have met your needs and those of your mum as well is really heartening for all the team. We will all take a lot of joy from your kind words, thank you. With my best wishes

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Review of
Cherry Blossom Care Home
from Julian P (Son of Resident) published on 24 January 2024

Submitted via Website • Report

Overall Experience

Taking money from patients: My family and I are really disappointed with Allegra Care Cherry Blossom Care Home.
At Christmas, we got a call from Allegra Care saying we owed them £30 and they wanted reimbursing. Apparently, Allegra Care Cherry Blossom had invited a ‘salesman’ into Cherry Blossom to

sell scarves and handbags to the elderly patients. We were told that my 95-year-old father who was suffering from dementia had ‘wanted’ to buy my 94-year older mother who was also in Allegra Cherry Blossom and suffering from dementia, a matching scarf and handbag for £30. Both my mother and father only left their rooms to eat in the dining room. Obviously, this was money money-making scam as they were selling raffle tickets the same week to raise money for the staff Christmas party. We refused to pay and took the scarf and handbag to the Allegra management who were incredibly dismissive, stating, “Well you got your money back what’s the problem?”. The Management was really unprofessional.

Reply from Helen Jones, CEO at Cherry Blossom Care Home

Hello
Thank you for taking the time to provide this feedback. I am very disappointed to read your comments. I'm sorry if any of my colleagues offended you in any way. I can assure you we provide amply for the staff celebrations. Thanks for taking the time to provide the information. My best wishes to you and your family, Helen

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Review of
Cherry Blossom Care Home
from David R (Husband of Resident) published on 19 January 2024

Submitted via Website • Report

Overall Experience

My wife spent eight weeks at Cherry Blossom following her discharge from hospital and was made to feel welcome by all the staff. Her room was clean, bright and airy and she seemed to settle quite well. The staff cared for her efficiently and treated her needs with respect. Whenever myself and the family

visited her we were usually greeted cheerfully by the staff who had time to answer any questions/queries we may have had. I was able to enjoy Christmas Day lunch with my wife which was much appreciated. She received cards and Christmas present and also a bunch of flowers for her birthday soon after which was a nice touch. When leaving to come home it was nice to see how many of the staff came to see her and wish us both well before we left.

Reply from Helen Jones, CEO at Cherry Blossom Care Home

Thank you for your review. To be recuperating over Christmas and your birthday is never the best plan! I am so happy to read you both enjoyed Christmas lunch and that your wife was given the birthday attention we all like to receive! Cherry Blossom is a lovely home because our colleagues are warm and friendly. They make the home something special. With my best wishes and thanks.

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Care Homes Owned by Allegra Care in Cambridgeshire

Allegra Care Locations in Cambridgeshire (2)

Allegra Care Reviews in Cambridgeshire (69)

Cherry Blossom Care Home

Cherry Blossom Care Home

Cherry Blossom Care Home

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Cherry Blossom Care Home

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Cherry Blossom Care Home

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Cherry Blossom Care Home

Cherry Blossom Care Home

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