Allegra Care in Dorset | 1 Care Home

Review of
Fairmile Grange
from Peter B (Son of Resident) published on 13 May 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident since November 2023, she went initially on a short-term basis when her husband was taken ill, unfortunately, he passed away a few weeks later. We had no hesitation in making her care there permanent after the way they had looked after her over the initial 3 weeks. Mum has

dementia and balance issues. The staff are so friendly to everyone and in a very short space of time, they all seem to know her by name. She has had subsequent falls and she has been well looked after both medically and emotionally. We all live far away but the staff contact us if anything has happened and keep us updated at all times. It is a great peace of mind for us all. There are plenty of activities every day, but no pressure is put on residents to attend. Mum is always asked and she picks and chooses what she does. She has already made good friends there. I try to go as regular as I can and the staff are always happy to sit down with me and discuss how she has been since my last visit.

Reply from Sherlyn Rowland, Home Manager at Fairmile Grange

Thank you for your kind comments. It is our pleasure to look after your mum and we are pleased to hear that she has now made Fairmile Grange her home. We value all feedback and your review will be gratefully received by the team. Kind regards

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Review of
Fairmile Grange
from Derek L (Husband of Resident) published on 30 January 2024

Submitted via Postal Card • Report

Overall Experience

Overall the care my wife is receiving is very good and she seems to be settled living in Fairmile Grange. There have been times when she has been left either without a drink or very little drink when I have visited, this needs to improve.

Reply from Sherlyn Rowland, Home Manager at Fairmile Grange

Thank you for your valuable feedback, which helps us to continually make improvements where necessary to improve the service that we provide to residents. I would like to provide some reassurance on your comment about drinks - staff check residents regularly to ensure they have sufficient drinks. Residents who are fluids-challenged have fluid intake charts in place for staff to monitor their intake. Staff ensure all our residents have a call bell at reach for them to summon help if needed, and all residents are checked regularly to ensure their safety, comfort, and well-being. However, if you have any concerns about the care of your loved one, my door is always open. Please come and find me anytime, or alternatively, you can make an appointment through reception, and I would be more than happy to discuss, and hopefully alleviate, any worries that you might have.

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Review of
Fairmile Grange
from Stephanie C (Daughter of Resident) published on 14 December 2023

Submitted via Postal Card • Report

Overall Experience

I had not visited for about six months. On the day of my arrival, I found the en-suite in a state of disarray. There was equipment out of place and it didn't look clean. When I visited the next day it was much better. There is no toilet seat and all the curtains are hanging off the rail. Some maintenance

is definitely needed. Mum also had stale food left on her clothes.

Reply from Sherlyn Rowland, Home Manager at Fairmile Grange

Thank you for your review. We take all feedback very seriously as it helps us to continually make improvements and ensure that our residents receive the best care and level of service. We were shocked to read that you found a toilet seat was missing, and if this remains the case, we agree that it is not acceptable. As such, we have asked our housekeeping team to double-check every room’s ensuite and curtains to ensure that any issues have already been rectified. If an aspect needs attention, it will be reported immediately to the maintenance manager to make certain that every room is up to standard. Thank you again for your valuable feedback.

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Review of
Fairmile Grange
from Nicola C (Daughter of Resident) published on 10 November 2023

Submitted via Postal Card • Report

Overall Experience

Mum was very poorly when she arrived at Fairmile. It was a very difficult time for the family. Mum has been cared for so well and her capacity has improved so much that I am amazed. Mum is treated with respect and the nursing staff and the wellbeing ladies regularly go out of their way to take Mum out

on trips. Her appetite has returned, but when it was poor, one lovely staff member, in particular, shared her takeaway in order to get Mum eating. 10/10.

Reply from Zoe Ellement, Home Manager at Fairmile Grange

We are extremely pleased to hear of the improvements that you've seen in your mother's health and well-being since she came to Fairmile Grange. It is particularly heartening to read how you've observed our care teams in action - demonstrating our residents are our priority. It's wonderful that your mother is enjoying the activity programme and that you feel reassured that she is being well looked after. Many thanks for your valuable feedback.

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Review of
Fairmile Grange
from G G (Daughter of Resident) published on 20 September 2023

Submitted via Website • Report

Overall Experience

I would like to say thank you to the Manager and all the staff for providing such a caring environment for my mum. The entertainment team are excellent with a variety of fun things for all the residents to try.

Reply from Mandy Lanceley, Home Manager at Fairmile Grange

We really appreciate you taking the time to leave us a review, thank you. It's great to hear that you and your mother are enjoying the care and facilities at Fairmile Grange. We're really proud of our wellbeing team - they are dedicated to delivering activities and entertainment every day - and always with the biggest smiles and enthusiasm! Thank you again for your feedback. We're glad you can feel reassured that your mother is being well looked after.

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Review of
Fairmile Grange
from Kelly E (Granddaughter of Resident) published on 15 September 2023

Submitted via Website • Report

Overall Experience

A fantastic care home that really cares about the health and well-being of its residents. There are always different activities planned and the residents always seem happy. The staff work incredibly hard, are happy and always super helpful. Highly recommend.

Reply from Mandy Lanceley, Home Manager at Fairmile Grange

Thank you very much for taking the time to leave a review. We're so pleased that you've recommended us so highly. Our team works incredibly hard to ensure the well-being and happiness of our residents - it's our absolute priority. We have a dedicated Wellbeing Team who does a fantastic job of creating a daily programme of activities and entertainment, which is based around our residents' personal interests. Thank you again for your valuable feedback.

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Review of
Fairmile Grange
from Ian W (Son of Resident) published on 4 July 2023

Submitted via Website • Report

Overall Experience

Fairmile Grange is an excellent home with specialist dementia, nursing and general residential care. The home is very well maintained and managed with very friendly and competent staff. The rooms are all ensuite and kept spotlessly clean. The entertainment and activities provided to the residents is

very inclusive, creative and stimulating by a committed group of staff.

Reply from Mandy Lanceley, Home Manager at Fairmile Grange

We're very grateful that you've taken the time to leave us a review, thank you. I'm glad that you find the facilities to be well maintained and comfortable. Our dedicated well-being team will be especially pleased to hear that you find the activities to be inclusive and varied, as they work very hard to ensure we offer activities and entertainment to suit every individual. Thank you very much again for your feedback.

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Review of
Fairmile Grange
from J P (Daughter of Resident) published on 20 June 2023

Submitted via Postal Card • Report

Overall Experience

We would like to say thank you to the Manager and all the staff for providing such a lovely birthday 'party' for our parents and their two sons-in-law. It meant such a lot to us as a family, to share our celebrations with mum and dad. The Clinical Lead went to so much trouble to make us all feel special.

Reply from Mandy Lanceley, Home Manager at Fairmile Grange

Thank you very much for taking the time to leave us a review. We're so pleased that you and your family enjoyed such a special celebration together at Fairmile Grange. We really appreciate your positive feedback - the team will be especially happy to know that you all had a wonderful time with your parents. Many thanks.

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Review of
Fairmile Grange
from Nikki H (Daughter of Resident) published on 13 June 2023

Submitted via Website • Report

Overall Experience

We have been very happy with the care our mother receives at Fairmile Grange Care Home, she is comfortable and has the opportunity to take part in lots of activities and chat to other residents and staff. As she has become less able, staff have reacted and used different approaches to care for her.

Reply from Mandy Lanceley, Home Manager at Fairmile Grange

Many thanks for taking the time to leave a review. It's great that your mother enjoys the social aspect at Fairmile Grange and participating in the activities. We have a dedicated well-being team that always ensures there are activities and entertainment every day. It means a lot to us to know that we can provide you with the reassurance that your mother is being well looked after. Thank you again - your feedback is greatly appreciated.

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Review of
Fairmile Grange
from Diane W (Daughter of Resident) published on 1 June 2023

Submitted via Website • Report

Overall Experience

From the moment you step through the doors, you feel at home. Fairmile is a place of warmth, care and expertise. My father is happy and very settled there. He enjoys the many activities and the company of the other residents. The staff are professional and friendly. The residence is very clean and fresh,

light and airy. Fairmile is a lovely environment where each individual has their own needs catered for. It’s a most uplifting place.

Reply from Mandy Lanceley, Home Manager at Fairmile Grange

Thank you very much for your valuable feedback. We're really pleased that you think highly of the care team and facilities - and most importantly, that you can see that your father is comfortable and content here. We very much feel that residents, relatives, and staff are extended members of the family, so I'm heartened that you have experienced warmth and kindness at Fairmile Grange. Thank you again for taking the time to leave us a review, we really appreciate it.

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Review of
Fairmile Grange
from P W (Daughter of Resident) published on 30 May 2023

Submitted via Website • Report

Overall Experience

My Mum is 94 and has dementia. She says she’s happy living at Fairmile Grange and likes living there. She says she has a lovely room, her own (modern) bathroom. Lovely (plenty of) food, kind and helpful staff and some lovely residents. She adds that there is always something going on in the way of entertainment,

which you can get involved with, or not as you want. There’s no pressure. How thrilled we are to hear this - her happiness and well being are our ultimate aim.
As Mum had previously lived in a non dementia specialist home, we are thrilled with Fairmile Grange. I had been worried about her living in a ‘locked’ home but we needn't have been. Built only a few years ago it has been so well designed with everything she might need. I find the staff responsive, caring, knowledgeable and very kind to Mum. The home is very clean, and the food is of a good standard.

Reply from Mandy Lanceley, Home Manager at Fairmile Grange

Thank you very much for taking the time to leave a review. We're so pleased that your mother is enjoying living at Fairmile Grange, and is benefitting from the companionship and wellbeing activities. We know what a big decision it is to find the right home for a loved one, so it's really heartening to hear that you feel reassured, knowing that your mother is happy and safe. Thank you again, we really appreciate your feedback.

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Review of
Fairmile Grange
from K T (Granddaughter of Resident) published on 2 December 2021

Submitted via Website • Report

Overall Experience

I was so excited when my Nan left the hospital to go to this lovely looking local care home. Unfortunately, this excitement was short-lived when I arrived on my first visit as I was made to feel most unwelcome.
This should have been a red flag in itself but obviously, the care in the home is not about

me, it was about my nan.
During my visits I often found my nan’s room unclean, when we rang the bell it always took over ten minutes for staff to arrive. When staff arrived, some were rude and impatient. There was a handful of staff who were helpful but these people can’t work all the time! During her time there my Nan developed a severe fear of being left alone and we think this was because the wing she was on did not receive regular visits from staff. It is a shame because the home is nicely decorated and some aspects of the care are very good (activities - but my Nan was not able-bodied enough to take part). Check out your home thoroughly before you place a relative in there!

Reply from Mike Lyons, Managing Director at Fairmile Grange

Many thanks for your feedback relating to the care of your Grandmother at Fairmile Grange Care Home. All of the feedback that we receive is extremely important to us and helps us to improve our service and care standards. I’d like to reassure you that we do take your concerns very seriously, and I am investigating them all with the Care Home Team. I will ensure that where needed, the required improvements are made with immediate effect. Our aim is to always deliver person-centred care, and if we have delivered less than this we sincerely apologise. As always, I would be more than happy to meet up with you or take a call to discuss your points in more detail.

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Review of
Fairmile Grange
from J P (Daughter of Resident) published on 3 June 2021

Submitted via Postal Card • Report

Overall Experience

Everybody is very friendly and respectful. Nothing is too much trouble.

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Review of
Fairmile Grange
from L D (Daughter of Resident) published on 15 July 2020

Submitted via Website • Report

Overall Experience

My mum has been a resident at Fairmile Grange since October 2018.
Fairmile Grange is a warm, welcoming and friendly environment with a team of hardworking, helpful and happy staff. My mum has settled into her new home and loves her bright and airy en-suite room with patio access. All the staff, from

nursing to the catering team, from the reception staff to housekeeping, all are like great friends to Mum and indeed it’s an extension to our own family. Nothing is too much trouble and the staff all work incredibly hard to maintain a high level of care for Mum. The well-being team provide a wonderful selection of varied activities and additional support to Mum, especially during the times when we are unable to visit, which has been a huge comfort to my mum, and to us. It was a difficult decision for Mum to move into residential care but one neither Mum nor our family regret because we can see how happy, safe and well she is in her new home.

Reply from Amy Grohmann, Marketing Manager at Fairmile Grange

Thank you so much for your kind review. I will be sure to pass on your lovely comments to the team at Fairmile Grange. We are very pleased that your Mum has settled in well to her new home and feels safe and happy, a comfort to both your Mum and yourself I'm sure. Thank you again.

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Review of
Fairmile Grange
from P S (Respite Resident) published on 9 April 2020

Submitted via Postal Card • Report

Overall Experience

I sent two weeks convalescence at Fairmile Grange following a hip replacement operation. Everyone was very kind and helpful and I am sure this has helped my recovery.

Reply from Amy Grohmann, Marketing Manager at Fairmile Grange

Thank you for your review Patricia, we're glad that your time at our Fairmile Grange care home helped your recovery and your time with us was pleasant. Should you ever want to stay with us again, whether, for a short or more permanent time, you'll always be more than welcome.

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Review of
Fairmile Grange
from Karen (Daughter of Resident) published on 8 November 2019

Submitted via Website • Report

Overall Experience

Fairmile Grange is a friendly, clean and pleasant home where the staff provide excellent nursing care. The Home Relations Manager is very experienced, knowledgeable and understanding. During my mother’s short stay we were helped through difficult times while she was unwell and the end of life care

was perfect. I thank everyone for their kindness.

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Review of
Fairmile Grange
from Carol B (Daughter of Resident) published on 4 November 2019

Submitted via Website • Report

Overall Experience

I would highly recommend the Fairmile Grange. Both my parents were residents during this year, my Dad for 8 weeks and mum sadly for only 6 days, where they both sadly passed away. As soon as you walk through the door, you feel warmth, care and compassion. The home is spotlessly clean, the rooms are

beautiful and the food is amazing. The care both mum and dad received was exceptional, nothing was too much trouble for anyone. Each and every member of staff is caring, friendly, compassionate and they are always smiling!
Thank you so much from all the family for looking after mum and dad so well. We will never forget you.

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Review of
Fairmile Grange
from A N (Son of Resident) published on 9 September 2019

Submitted via Postal Card • Report

Overall Experience

Very pleasant building, light airy rooms, care and attention shown to Dad extremely good. All staff are very helpful.

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Review of
Fairmile Grange
from Lucinda A (Partner of Resident) published on 2 September 2019

Submitted via Postal Card • Report

Overall Experience

The experience of my loved one being cared for to the end of his life at Fairmile grange was perfection.
Every member of the team from A - Z were superb.
Thank you each and every one of you with all my heart.

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Review of
Fairmile Grange
from N W (Son of Resident) published on 2 September 2019

Submitted via Postal Card • Report

Overall Experience

What really made the difference, was the care and attention from all the staff. Everybody (even the hairdresser) spent time with my father (often their own).

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