Allegra Care in North Somerset | 1 Care Home

Review of
St Georges Nursing Home
from S S (Respite Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

From my Dads first home visit for assessment, respite care for two weeks in December and then he returned in January 2025 weeks as a family we found the care home to be welcoming to the family, my Dads care by the nursing staff to show my Dad respect, dignity and excellent care for a proud man.
Nothing

was too much trouble, staff available for questions and visiting was if and when we wanted to.
Although this is a Nursing home, it is a care home for dementia patients as well.

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Review of
St Georges Nursing Home
from Helen G (Daughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

My dad, moved into St George's In October after a long spell in hospital. Nursing home is amazing. All the care staff are wonderful with him, he has entered into the severe stage of his dementia journey. Everyone is kind friendly and caring. Dad is very confused and that is frightening for him. The

staff treat him with respect , kindness and understand his needs.
The housekeeping and Laundry staff are amazing .The facilities are spotless clean, dad's room is airy and bright. Dad, always gets his clothes and blankets back, smelling great. Nothing has been lost.
The Chef and kitchen staff have been wonderful at accommodating dad's dietary requirement. The food always looks and smells amazing. Dad does enjoy his freshly baked cakes.
Dad has been a bit poorly and the nurses have acted straight away to get dad the treatment and support that he has needed.
St George is what excellent dementia care looks likes. We can't fault it.
Thank to everyone are St George's for looking after my dad.

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Review of
St Georges Nursing Home
from C W (Daughter of Resident) published on 22 October 2024

Submitted via Website • Report

Overall Experience

My parents moved into St Georges Nursing Home in the spring. It was a huge step for them to leave their cherished house and we thought carefully about what support they would need and how this could best be done with the minimum of trauma.
The staff at St Georges gave the whole family constant help,

advice and reassurance throughout the time it took for my parents to adjust to their new surroundings and settle in. Rooms and routines were established and nursing advice was constantly available.
One of the best reasons for them adapting to their new lifestyle was the daily provision of activities available. These enabled Mum and Dad to 'live in the moment' make new friends and never be bored!
Another winning provision was the exceptional meals cooked by a talented chef and his team.
Personal care and companionship in the home were very well administered by committed staff. We thank St Georges for all they have done to instil our trust that Mum and Dad are in the safest possible hands.

Reply from Helen Jones, CEO at St Georges Nursing Home

Hello, thank you for taking the time to provide us with your feedback. I am delighted to read that my lovely colleagues in St Georges have helped the whole family settle into our home. It is such a large decision to make and the combination of the relaxed, homely environment, the fantastic food, the engaged team and the provision of information and support are all important for everyone to feel they've made the right decision. I wish your family many happy years with us in St Georges, best wishes.

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Review of
St Georges Nursing Home
from Margaret G (Goddaughter of Resident) published on 6 September 2024

Submitted via Postal Card • Report

Overall Experience

I have visited this care home on several occasions. Every time I have been treated with the utmost kindness and respect. Never is a time inconvenient to visit. Having worked in the NHS as a nurse and health visitor for 47 years, now retired, I know how to treat all people with care and compassion and

I am so pleased it continues in all care sectors. Thank you.

Reply from Helen Jones, CEO at St Georges Nursing Home

Hello, thank you very much for your kind words and five-star review. My colleagues in St Georges will be thrilled to read your comments. An outcome we celebrate is that as a result of our genuinely homelike household model, it's always a good time to pop in and visit. Whilst we are always grateful for everyone's feedback, your impressive career and resultant health service knowledge make your five-star rating even more special to us, thank you. With my best wishes.

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Review of
St Georges Nursing Home
from Jayne B (Daughter of Resident) published on 2 May 2024

Submitted via Website • Report

Overall Experience

Dad was accepted at St Georges just over a week ago, and already I can see a difference in him. The staff all know his name, how he takes his coffee, what foods he isn't keen on and which are his favourites. The care home is light and airy and very clean, and there is always something to keep the residents

occupied and entertained. I can't thank the management team and staff enough and I know when I leave him that he is safe. Well done St George's.

Reply from Helen Jones, CEO at St Georges Nursing Home

Hello, thank you for your review. It's so nice to hear that you can already see a difference in your Dad. I do think our households make the home feel much more relaxed and homelike. And, there is just always something going on in St Georges, and someone around for a hug and a chat. It's a lovely home, with warm happy caring people. Such a great place to be. My very best wishes to your Dad and your family, cheers.

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Review of
St Georges Nursing Home
from K E (Daughter of Resident) published on 18 April 2024

Submitted via Website • Report

Overall Experience

Mum had a recent break at St Georges, and from my very first phone call to enquire about respite I felt totally supported, it was so nice to have contact with one person who was very responsive and professional and organised Mum's stay.
All of the staff I met were very kind, courteous friendly nothing

seemed too much trouble, they made Mum feel very welcome and looked after her very well during her stay.
It was so lovely to have feedback when I called that Mum was settling in well and was enjoying the daily activities.
Mum thoroughly enjoyed her stay and hopes to be able to have another break later in the year.

Reply from Helen Jones, CEO at St Georges Nursing Home

Thanks for your review of our service in St Georges. All our colleagues in St Georges are kind and friendly and they're all very good in their roles. The household model makes the home feel relaxed and there is always something going on. We look forward to seeing you and your mum later in the year. Best wishes.

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Review of
St Georges Nursing Home
from Nick J (Husband of Resident) published on 12 March 2024

Submitted via Postal Card • Report

Overall Experience

Under new management - one of vast experience and pragmatic in every way. From small steps to big changes all involving the 'household' model which brings independence to all the residents and a sense of community from living in small units. This home is 'going places' and has developed a unique 'buzz'

of activity and a time sense of purpose. It's a good place to live in.

Reply from Helen Jones, CEO at St Georges Nursing Home

Thank you for your marvelous review. I am so delighted to read that you've identified how the household model gives our Residents so much more independence to live each day their way. And also, you're correct, our wonderful manager has been with us for a few months and is really bringing our fantastic team together. Our home is buzzy and happy because everyone is having a good time every day together. We are thrilled to have received this feedback, thank you so much. Best wishes.

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Review of
St Georges Nursing Home
from Janet B (Daughter of Resident) published on 15 February 2024

Submitted via Website • Report

Overall Experience

We rang St George’s nursing home to ask if they had a bed free for our mum who we wanted to there asap. This was our first choice of home as we had visited family there previously and always thought how nice it was. We were invited to view 2 rooms later that day. We were shown around the home and introduced

to staff as we passed them, everyone was friendly and caring. The home was immaculate. The resident liaison manager went to the hospital to assess Mum and a few days later we had confirmation they could take her. She has now settled in and is very happy there. The staff took the time to get to know her likes and dislikes and we are very happy knowing that she is being well cared for.

Reply from Helen Jones, CEO at St Georges Nursing Home

Thank you very much for your review. I am so pleased to hear we were able to assist your family through that confronting selection and admission process. My colleagues in St Georges are all very warm and happy. The relaxed household layout means that it feels so much more comfortable for everyone. I am delighted that Mum has settled in. I look forward to seeing you when I'm next on site. With my very best wishes to your family.

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Review of
St Georges Nursing Home
from R A (Daughter of Resident) published on 19 January 2024

Submitted via Website • Report

Overall Experience

The process from initial contact through to Mum's arrival from the hospital to St George’s four days later was very well organised. The liaison manager kept us informed of the process and completed the assessment of Mum in the hospital with great care and kindness.
All the nurses and carers have been

very welcoming to Mum and the rest of the family. We are very pleased with the care she has received so far.

Reply from Helen Jones, CEO at St Georges Nursing Home

Hello, thank you for your review. I am so pleased to read that we've supported you and your Mum through the assessment and welcome processes. It can be a very daunting time. Please enjoy spending time with us at St Georges, you'll always be welcomed by this lovely team. With my best wishes to your family, cheers.

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Review of
St Georges Nursing Home
from Carol J (Daughter of Resident) published on 19 January 2024

Submitted via Website • Report

Overall Experience

Following a fall at home and a week in hospital, it became apparent Mum would need some convalescent care. We were recommended the St Georges Nursing Home, and they have been brilliant. From the first phone call, they have been so supportive. They got everything sorted with the hospital to accept Mum

within a couple of days. Nothing has been too much trouble.
Mum has Dementia and has therefore been very confused as to where she is and why. All the staff have been so understanding, welcoming and caring.
The facilities and food are excellent. Sunday Roast looked and smelt amazing!

Reply from Helen Jones, CEO at St Georges Nursing Home

Hello, thank you so much for your lovely kind words. My colleagues in St Georges will be thrilled to read how we've made the experience positive for you and your Mum. I may also admit that the food in St Georges is outstanding. The chefs produce the most amazing food; I love visiting there at mealtimes! Thanks for your comments and for taking the time; it's appreciated. With my very best wishes, Helen

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Review of
St Georges Nursing Home
from K W (Daughter of Resident) published on 17 January 2024

Submitted via Website • Report

Overall Experience

My dad moved to St George's five months ago. The staff made him feel welcome right from the start, and nothing was too much trouble. The level of care, understanding and patience for his needs is amazing. The food is lovely; they go out of their way to make sure he has what he likes. He always looks

very well looked after, and my dad is very happy here.
The staff are five stars, and I am so grateful to them for the care they give my dad.

Reply from Helen Jones, CEO at St Georges Nursing Home

Oh, how lovely to read that you've recognised the five-star quality that is our lovely team in St Georges! They are so warm and happy and relaxed, and together with the residents, the household model makes it so much more like home with the dedicated teams and open plan kitchen living and dining rooms. I am delighted to read that your dad is happy, and all the team will be thrilled to read your review as well. Thank you so much; you've made our day.

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Review of
St Georges Nursing Home
from Genevieve S (Daughter of Resident) published on 17 January 2024

Submitted via Postal Card • Report

Overall Experience

My father has been at St Geroges for two years. He is as happy there as he can be in a care environment. This is a direct result of the fantastic team, which includes clean and kitchen staff. All staff are warm and friendly. The home is warm, always clean and welcoming. I can visit anytime, and there

is always a familiar face. There are often activities taking place, and entertainment in-house. I would highly recommend St Georges to anyone looking for a care home.

Reply from Helen Jones, CEO at St Georges Nursing Home

Hello, Thank you for taking the time to give us your feedback. Our colleagues in St Georges are terrific, aren't they? The household model really makes the home feel more relaxed and comfortable. The service is beautifully delivered by everyone in the team, the activities coordinator, the foodies, and the housekeeping team are absolutely integral to the way it feels in St Georges. Everyone plays an important part in making our households feel like home. I am so delighted you've had those experiences. My best wishes to you and your family; thank you.

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Review of
St Georges Nursing Home
from Judith H (Friend of Resident) published on 28 December 2023

Submitted via Website • Report

Overall Experience

Excellent service from the initial phone call to arriving. They couldn't have been more helpful and supportive, exactly what you need when you're dealing with a crisis situation.
All staff are very friendly and caring, just what we all needed.
Lovely guest room, good facilities and most importantly

a very happy new resident.

Reply from Helen Jones, CEO at St Georges Nursing Home

Thank you for taking the time to give us your feedback. I am delighted to read the team provided you with great service from the very beginning. The St Georges team is always really supportive and engaged with every resident and family. Thanks also for your positive comments regarding the home and the facilities; they're definitely important. But, the warmth of the team and the relaxed household style makes St Georges a happy place to be. My best wishes to you and your family, cheers.

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Review of
St Georges Nursing Home
from C G (Son of Resident) published on 20 December 2023

Submitted via Website • Report

Overall Experience

Dad was unexpectedly taken ill and after a lengthy period in hospital was transferred to St George’s.
The whole process of moving Dad in was easy and well facilitated by the team. The staff and facilities were superb.
Very happy in what was a rather challenging time. Thank you.

Reply from Helen Jones, CEO at St Georges Nursing Home

Hello,
I am so glad we've been able to assist you and provide some comfort in such a confronting and difficult time. I do hope your dad and your family enjoy living with us at St Georges, my colleagues there are fantastic. With my thanks and best wishes

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Review of
St Georges Nursing Home
from P B (Husband of Resident) published on 8 December 2023

Submitted via Website • Report

Overall Experience

Excellent service throughout the process of looking for a nursing home for my wife and the need to transfer her from the care home where she has been resident for the past three years. All the staff I’ve met have been very helpful and friendly.

Reply from Helen Jones, CEO at St Georges Nursing Home

Hello, thank you for taking the time to provide us with your comments. The process of looking for the right care home is a very challenging one. We are very pleased to help everyone through the process and hopefully be the right home for them. (We'd love to look after everyone !). I am very glad we're going to be providing some caring service to you and your wife. With my best wishes.

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Review of
St Georges Nursing Home
from Lisa O (Daughter of Resident) published on 31 October 2023

Submitted via Website • Report

Overall Experience

My dad was moved to St Georges after 6 weeks in hospital having been very unwell. From the moment we first met the Resident Liaison Manager at the hospital, we were instantly put at ease about Dad's move. He was happy to answer all questions we had and offered to look around the home the same day. The

home is lovely, it’s bright, roomy and full of positive and smiling staff. Dad has now been there for 5 days and we can see how well looked after he is. It’s lovely to see residents getting involved with things, especially meal times. Thank you to everyone at St Georges!

Reply from Helen Jones, CEO at St Georges Nursing Home

Hello,
I am so glad to hear your Dad is feeling better, hospital is never a great place to be! Thanks for taking the time to provide us with your feedback, it is really appreciated. The whole team in St Georges enjoys getting to know each resident and participates in welcoming everyone. The participation at meal times is part of our unique household model which brings more 'homestyle' experience for residents so they feel much more at home, and in control of their days. It also helps residents to get to know each other and not feel lonely. Your Dad will be warmly welcomed and looked after by both all the staff and his household's residents. With my thanks and best wishes to you and your family.

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Review of
St Georges Nursing Home
from A R (Brother of Resident) published on 5 September 2023

Submitted via Website • Report

Overall Experience

During our initial visit, ultimate tour and acceptance we were treated with kindness, understanding and professionalism.
The facilities are spacious and comfortable with the option to enhance the room to be more like home.
Staff are friendly, helpful and courteous.

Reply from Helen Jones, CEO at St Georges Nursing Home

Hello,
thank you for taking the time to provide us with your feedback. It is very much appreciated. We love it when families help residents to make their space their own. It's really helpful for the resident to feel at home, with some of their own belongings (and pets from time to time!). My colleagues in St Georges will be very pleased to read your positive comments. Thank you, best wishes.

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Review of
St Georges Nursing Home
from Jane J (Daughter of Resident) published on 4 September 2023

Submitted via Website • Report

Overall Experience

My Mum had to change her care home. She has Alzheimer's, and where she was wasn't equipped for her needs.
I was extremely worried and anxious about moving Mum, as I knew the transition would be difficult for her. I met the resident liaison manager who talked me through everything, about Mum, about

St Georges and showed me around. The following day he went to see my Mum to assess her needs and felt St Georges would be a good place for her.
I am so happy I made this choice. The transition went so smoothly, the carers were wonderful in welcoming Mum, and she is more settled than I ever imagined her to be. I love the garden, the activities they do, (the people who run the activities are wonderful! So friendly, and warm, to both Mum and me) and it's all very clean and they all have an ensuite and the room is very comfortable. So thanks St Georges, for making an anxious time, so much easier than I thought possible.

Reply from Helen Jones, CEO at St Georges Nursing Home

Hello,
I am so sorry to read of your family's challenging experience. Reading how our clever kind team in St Georges came together to ease the transition for you all is terrific, thank you for sharing. It really does take a full team to achieve the support we aim for, it's the liaison manager, the foodies, the housekeeping team as much as the care and clinical team and management. Everyone has an important role to play to make sure we get it right. My best wishes to you and your family, thank you so much for choosing our lovely home.

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Review of
St Georges Nursing Home
from T G (Daughter of Resident) published on 19 July 2023

Submitted via Website • Report

Overall Experience

My mum came to St George’s for respite originally following a long stay in hospital. She liked it so much that she asked if she could stay and have her needs met. It accommodates her power chair, and she feels like she’s being looked after well.
The nursing and care support staff are all very friendly,

polite and professional. The meals always look lovely and varied. Activities appear to accommodate the majority, and residents look like they enjoy it.
The resident coordinator has been very supportive and helpful.

Reply from Helen Jones, CEO at St Georges Nursing Home

Hello, thank you for your feedback. I appreciate how you've given consideration to so many elements of the team's service. For each resident to enjoy living in their new home, the whole team has to work together, which happens so well in St Georges. It's really a lovely place, isn't it? Thanks again, and my best wishes to you and your Mum.

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Review of
St Georges Nursing Home
from S O (Daughter of Resident) published on 22 June 2023

Submitted via Website • Report

Overall Experience

In a challenging unplanned situation, both my parents had to go from hospital to a home ASAP. One gentleman was super responsive in our hour of need. We visited St Georges on Thursday, and he visited the hospital on Friday am and by Tuesday (only delayed by hospital discharge) both parents are in their

new home. He continues to show real interest and has shared photos of them enjoying the garden today. Everyone we have met has been lovely and keen to support their considerable needs. It is early days, but a week in the team is all working hard to support from nursing to caring and daily updates on their well-being, spotlessly clean rooms and a kitchen team who care about the enjoyment of the residents. Our first impressions are very positive for an important late-life move. Thank you to all at St Georges.

Reply from Helen Jones, CEO at St Georges Nursing Home

Hello, thank you for your marvellous feedback. I am so delighted to read how we provided necessary and welcome support to you and your parents so effectively. The team in St Georges is marvellous (I am biased for sure!). The entire team works together for every resident and family/guest. I hope you and your parents enjoy living with us in St Georges for a very long time. With my best wishes.

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