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Care Homes Owned by ACI Care in Kent

9.7 Group Review Score (the average from all locations with a review score)

Only the locations & reviews in Kent for ACI Care are showing below.

View the details of all 4 locations (with 169 reviews) owned by ACI Care

ACI Care Locations in Kent (2)

 

2 Care Homes owned by ACI Care in Kent

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Fairways Residential Home

Madeira Road, Littlestone, New Romney TN28 8QX 

9.8 45 reviews
"My Mother was in Fairways for approx 3 years with dementia, it took her quite a long time to settle in. She made a number of attempts to…"   Read all 45 reviews
Location Type Care Home

Welcome to Fairways Care Home based in Littlestone, New Romney, where the team prioritises exceptional care, comfort, and a nurturing environment tailored to each resident's needs. The home's ethos centres on ensuring residents not only maintain… Read more about Fairways Residential Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Sensory Impairment
  • 28 Rooms from £1,000 / week
The Old Rectory

New Hall Close, Dymchurch, Romney Marsh TN29 0LE 

9.8 54 reviews
"The Ole Rectory Care Home is an excellent home. The management is effective and always approachable. There is a good team spirit among the…"   Read all 54 reviews
Location Type Care Home

The Old Rectory in Dymchurch prides itself on delivering exceptional care, fostering meaningful companionship, and ensuring the utmost safety within the charming, Victorian-era home, complete with a picturesque garden. The dedicated team prioritises… Read more about The Old Rectory

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 35 Rooms from £1,200 / week

ACI Care Reviews in Kent (99)

9.7
ACI Care has a Group Review Score of 9.7 (9.729) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to ACI Care must have a Review Score.

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Review of

Fairways Residential Home

from David P (Son of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was in Fairways for approx 3 years with dementia, it took her quite a long time to settle in. She made a number of attempts to leave and could be aggressive but the staff treated her with great understanding and kindness. Making many adjustments to keep her safe. My Mother became unsteady
on her feet, fell and broken her leg, after a stay in hospital she returned to Fairways. At this time she lost her appetite and refused to eat. The staff tried very hard to get her to eat, buying special things that they knew she liked. The staff took all possible precaution to avoid a fall but she fell again in her bedroom and broke her leg. My Mother never cooperated with hospital staff, she would constantly try to get out of bed and was a danger to herself. Fairways could not meet her need anymore because she needed Nursing care.We were always made very welcome whenever we visited the home, the staff on the floor were exceptional in their treatment of my Mother and our family.

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Review of

The Old Rectory

from C B (Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found nothing but kindness and care since being here, The staff members are so willing to give us the best environment that they and we wish to have while living here, The rooms are warm and comfortable. The food is excellent and varied and I look forward to meal times when I can chat to my friends
and enjoy the food.

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Review of

The Old Rectory

from D L (Resident) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Ole Rectory Care Home is an excellent home. The management is effective and always approachable. There is a good team spirit among the staff, the members of which are all very positive and kind, as well as being practical in their care of the residents. Rooms and bathrooms are kept clean daily and
sanitised regularly. I am happy here and comfortable, and I am looked after very well.

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Review of

Fairways Residential Home

from H O (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past six months mum has settled in and become part of the Fairways family. The atmosphere in the care home is always warm and welcoming. Mum enjoys the home cooked food. Nothing is too much trouble for the staff as they attend to the personal care and social needs of their residents. Singing
and dancing are very popular and the latest craft creations adorn the walls. The challenge mum faces with her dementia is met with care, respect and patience with some fun along the way. Her days are now bright!

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Review of

Fairways Residential Home

from Terry M (Husband of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife entered Fairways Care 9th October 2022. I have seen the way all the staff work and care for residents, all very good. I visit my wife nearly every day and I am happy at how she is looked after. I have absolutely no negative comments at all. Of course I miss my wife being at home with me but
know that she is in a caring home. Our four adult children are very happy that she is where she is and receiving good care.

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Review of

Fairways Residential Home

from Jenny W (Friend of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly home they always welcome you in, and always offer you a drink.

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Review of

Fairways Residential Home

from Stephen K (Grandson of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really great place, nice and warm and homely. Staff are very happy and keep everyone's spirits up. It's quite nice that it is all cosy and everyone makes you feel at ease. They share lots of photos on social media too, which is great

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Review of

The Old Rectory

from S W (Daughter of Resident) published on 13 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was on end of life at The Old Rectory care home Dymchurch. The staff were amazing, throughout her stay. The day she passed away, they couldn't of been more supportive. To my mother and also to myself whilst I sat with her until the end.

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Review of

Fairways Residential Home

from Linda W (Daughter of Resident) published on 6 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident now for 6 months, we have found the home to be a welcoming and safe environment. The staff are all pleasant and always attentive.
Certainly from my dad's perspective, he seems more than happy residing at the home. Food and drink are plentiful and always an activity taking
place which he will sometimes, with persuasion, take part in.

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Review of

The Old Rectory

from B Q (Daughter of Resident) published on 27 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad both lived in The Old Rectory together for 3 years, my mum on her own for 1 year. My dad loved the food and his chats with the staff, he felt safe. My mum loved the company of staff and residents. She would enjoy the entertainment always joining in. It was a place she could be herself.
When my mum passed away we stayed in the home with my mum for 4 days and nights. The staff were amazing they fed us and held our hands when needed. Can not thank them enough.

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Review of

The Old Rectory

from P Q (Resident) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints.
The food is lovely.

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Review of

The Old Rectory

from Mandy R (Daughter of Resident) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been at the home for a couple of months but she has been made very welcome and accepted right from the start. The management team are exceptional and the home is always clean. The staff are very kind and friendly and make an effort to get my mother involved in daily activities.

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Review of

The Old Rectory

from Shyla J (Goddaughter of Resident) published on 29 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to see my great-godfather, who lives at The Old Rectory, and he was being really well looked after. It is good to see him happy and content and being looked after. Everyone seemed really nice and friendly.

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Review of

Fairways Residential Home

from Clair W (Daughter of Resident) published on 5 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Fairways some 7 years ago and sadly passed away this month (October). I cannot thank all the staff there enough for their kindness, empathy and friendship shown towards mum.
Mum was very proud of how she decorated her room and again the staff were more than helpful when it would come
to rearranging furniture, nothing was too much trouble.
It speaks volumes to me that several members of staff have been with Fairways decades .... I could not recommend Fairways any more highly and hope that they get to see this review. It is well deserved.

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Review of

The Old Rectory

from K L (Daughter of Resident) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a stay in hospital, Mum had stopped mobilising and walking. With the encouragement and patience of the staff, Mum is active again. She has regained the weight that she had lost. The staff are professional and caring.

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Review of

The Old Rectory

from Jessica S (Niece of Resident) published on 22 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been staying at the Old Rectory for a little while now. I visited and she was very settled and well looked after. I feel like the staff really understand what she needs and it is much better for her to be surrounded by people all the time.

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Review of

The Old Rectory

from Katherine M (Daughter of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at The Old Rectory for the past four weeks and so far I could not be happier. The Manager, from assessment, has understood my mum's needs, supporting her with the challenges moving to a care home brings. The team are so very kind, always smiling, always willing to help. As a family
we are listened to and our opinions and requests promptly acted upon. This is a warm and caring facility that I would recommend to anyone looking for care.

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Review of

The Old Rectory

from Gillian J (Niece of Resident) published on 10 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my uncle when I was in the area for the weekend. It was such an great trip being by the seaside again and the Old Rectory is a lovely setting. It has a wonderful charm that fits in beautifully with the area and has incredibly high standards and finishing. The staff were lovely offering
drinks and seeing how we were and they seem to honestly love their job and love the other residents. I will hopefully come over again in the summer and take him out for an ice cream on the beach! All in all, it is a lovely place.

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Review of

The Old Rectory

from M S (Sister of Resident) published on 8 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and staff always smiling!

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Review of

Fairways Residential Home

from Roger J (Son of Resident) published on 1 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Fairways last August as he could no longer live on his own. He sadly passed away earlier this month. During the intervening time, the love, care and attention from the staff at Fairways was beyond expectations. Always smiling and willing to do whatever it took to keep my father
comfortable and content. I visited very regularly and was always greeted by a smiling staff member, most of whom I was on first-name terms with. They were always ready with a brief update on dad. The medical attention he received there far exceeded what I could have achieved for him living at home. Dad appreciated good, wholesome food and before his health deteriorated often told me what he had for dinner followed by the comment that it tasted pretty damn good and high praise for him! His room was always warm, clean and comfortable. Nothing was too much trouble for them. I cannot recommend Fairways highly enough. Thank you!

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