How many Care Homes does The Gray Care Group Ltd own?

The Gray Care Group Ltd own 4 Care Homes.

Which The Gray Care Group Ltd Care Homes have the highest review score?

Longton Nursing & Residential Home , Eliot House & Lound Hall have the highest review score.

The Gray Care Group Ltd | 4 Care Homes

Review of
Longton Nursing & Residential Home
from Chris H (Son of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

We moved my mum into the home a couple of weeks ago now. The manager's assessment and admission process was professional, friendly and really helped to put our minds at rest. Without exception, the staff team have been excellent - kind, caring and very considerate in everything they have done. Mum took

a few days to settle in but the team was able to support her through her anxieties and they communicated with us at all times. As a former CEO of a healthcare company I like to think that I've got high expectations for all types of care and most certainly for my mum's. I've not been disappointed at all. Mum particularly benefits from having people around her at all times and from having activities that take place throughout the day. The home has two excellent activity coordinators who help people to get involved and really feel a part of their home. I'd highly recommend the home to anyone who may be looking for 24hr residential and / or nursing care and support. Thank you to everyone.

Reply from Hayley Griffiths, Manager at Longton Nursing & Residential Home

Thank you for your review I will pass on your comments to the whole team.

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Review of
Eliot House
from J S (Daughter of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

I am always full of praise for all the exceptional care, concern and kindness which everyone at Eliot House gives to my mum and to my family. They go out of their way to help and make every day a special day for mum and the other residents. I am always humbled by their attention to detail, their genuine

care and thoughtfulness and very much appreciate how mum is cared for. Every event, however small, is always celebrated and made special to provide happy memories for relatives and the knowledge that my mum has enjoyed the celebration even though she will not have the same memory of it that I and my family will keep.
The Eliot House family put such effort into these special occasions and I am so grateful for all the time, trouble and care that goes into making them special and memorable. Thank you everyone for everything that you do, you are all very special and very much appreciated. There are not enough stars in the ratings to praise you highly enough!

Reply from Shanti Rampal, Manager at Eliot House

Thank you so much for your review. I will pass on to team. Thank you once again.

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Review of
Longton Nursing & Residential Home
from P E (Son of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

I can't express the gratitude I have for all the staff at Longton Nursing Home. My Mum was admitted in early October for palliative care. All the staff went out of their way to make her as comfortable as possible in what was her final home. The questions I asked were answered immediately and any requests

were dealt with promptly and professionally. My life was made easier knowing the wonderful care and attention Mum was receiving. I had access to see Mum 24/7 and was made to feel welcome by all when I visited. Thank you, to your team.
Forever grateful.

Reply from Hayley Griffiths, home manager at Longton Nursing & Residential Home

Thank you for your wonderful review. I will pass your comments on to the whole team.

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Review of
Eliot House
from Madeleine K (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Massive thank you to all staff at Eliot House, we cannot thank you enough. Mum spent over 6 years being cared for at Eliot House Nursing Home, passing away peacefully this January 2025. Mum was always treated with respect, kindness, her needs anticipated and supported above and beyond that we could

have hoped for.

The Manager and all the staff are a wonderful caring team, and I came to regard them as friends, or part of the family. Mum's room always looked immaculate, and her clothes clean and tidy, thank you to all the team that took such care with this important aspect, we really did appreciate this.

Thank you for your wonderful care during these 6 years, especially during the difficult pandemic time, we know that you kept mum happy and safe, I am so thankful for the many video calls that you were always happy to facilitate and which gave me peace of mind. The care extended to the very sensitive way mum, and my sister and I were treated in mum's final peaceful time.

Reply from Chris Harpham, Quality and Compliance Manager at Eliot House

Thank you so much for your review, it's great to hear the team at Eliot House has done some good work. We value the feedback received and this will be shared with the team. Thanks again.

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Review of
Longton Nursing & Residential Home
from Julie A (Daughter-in-law of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Our mum/mother-in-law spent her final 6 months at Longton. We were very nervous about her being in such an environment as she had come from a very brief stay at a nearby home which just wasn't suitable. From day 1 we were at ease, the staff were friendly, caring and helpful. We finally felt like we

could breathe and the stress of looking after Mum and dealing with her decline vanished. Mum passed away relatively quickly, however, the care and compassion shown by the staff, from the care staff who simply came to make her comfortable and change her position, to the nursing staff who always made sure we were also ok was second to none. We can't thank you enough for everything you did for Mum, as the saying goes ' kindness costs nothing' Mum was the kindest person ever, so it fits she ended her days here.

Reply from Hayley Griffiths, Manager at Longton Nursing & Residential Home

Thank you, for this lovely review. I will ensure your comments are shared with all of the team.

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Review of
Eliot House
from Lee M (Grandson of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

Thank you will never be enough. I could have searched the world, to find a home for my grandmother, that provided the care and love she deserved. If I had hand picked the carers and nurses myself, I would be picking the exact team that took so special care of her. Her care and happiness was my one priority,

and they delivered that tenfold. It takes a special kind of person to even be a carer, and it takes a super talented manager to pull all that together. My heart is broken now, but Eliot House made this one very happy, unforgettable journey. A journey I wouldn't change and will treasure forever. You are all in my heart. Thank you!

Reply from Chris Harpham, Quality and Compliance Manager at Eliot House

We are sorry for your loss, your grandmother was such a lovely lady and will be greatly missed. Thank you so much for your review, it's great to hear the team at Eliot have done some good work. We value the feedback received and this will be shared with the team. Thanks again

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Review of
Eliot House
from K M (Son of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

Sadly, my mother died a few days ago. She'd been resident at Eliot House for some time and in those years had been looked after very well. The care at the house is very attentive in spite of all the challenges that the less well residents present. It's well managed - food is good, activities are stimulating

and access is never a problem. It's never easy to come to terms with the idea that a parent has care needs that one can't fulfil oneself. Caring is a skilled profession and one that is much under-rated until you see it practised well. I'm very grateful to the staff at Eliot House. My mothers last few weeks were no cakewalk - they would have been far, far worse without the care she received.

Reply from Shanti Rampal, Manager at Eliot House

Thank you so much for your review. Much appreciated. I will share with the team.

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Review of
Alston View Nursing & Residential Home
from P M (Son of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff are always very approachable and very kind. I'm very happy with everything in the home. The staff are always very busy when we visit.

Reply from Chris Harpham, Quality and Compliance Manager at Alston View Nursing & Residential Home

Thank you so much for your review, it's great to hear the team at Alston has done some good work. We value the feedback received and this will be shared with the team. Thanks again.

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Review of
Alston View Nursing & Residential Home
from Linda M (Friend of Resident) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience

Our friend has been in Alston View Nursing & Residential Home for just over 5 weeks. We have found the management staff to be approachable and proactive in her care. They have actioned assessments and support from a range of external professionals. At this time, our friend's needs are being met by a

team of caring and understanding staff.

Reply from Chris Harpham, Quality and Compliance Manager at Alston View Nursing & Residential Home

Thank you so much for your review, it's great to hear the team at Alston has done some good work. We value the feedback received and this will be shared with the team. Thanks again.

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Review of
Alston View Nursing & Residential Home
from Joyce R (Friend of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

I can only give a very limited assessment of staff and facilities at Alston View following a few short visits to a neighbour recently. The manager and members of his team who I have spoken to have all been very caring and professional. My neighbour is happy in their care. The manager came over as a

very knowledgeable and professional person and with the staff under his leadership I am sure Alston View will provide an excellent service.

Reply from Chris Harpham, Quality and Compliance Manager at Alston View Nursing & Residential Home

Thank you so much for your review, its great to hear the team at Alston has done some good work. We value the feedback received and this will be shared with the team. Thanks again.

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Review of
Alston View Nursing & Residential Home
from Jillian C (Daughter of Resident) published on 4 December 2024

Submitted via Website • Report

Overall Experience

Do not let any relative of yours stay here even temporarily.
My dad went in for respite care while his wife underwent an operation. During this time he went rapidly downhill.
His room smelt of urine. Staff were not brushing his teeth. He had a urine infection which was left until he needed hospitalisation.
Following

this I spoke to the manager voicing my concerns which I was told would be addressed. I was informed a district nurse had dressed some 'dead skin' on his foot. A week later I was told my dad had had a fall whilst they put him to bed the night before. The following morning they rang an ambulance as it was a suspected broken foot.
Once there we were told that he would have to have his leg amputated above the knee due to it being completely dead!
Due to my dad's age and his now fragility, this was not undertaken and we have been told he has a few days before he dies.

Reply from Chris Harpham, Quality and Compliance Manager at Alston View Nursing & Residential Home

Thank you for taking the time to bring this to our attention. We are obviously disappointed that you have had a negative experience. We take all feedback very seriously. We are sorry to hear about your experience. As there were multiple internal and external health professionals involved within the direct care provided. We are more than happy to discuss the concerns with you and outline the involvements of local authorities and agencies involved in the complexity of this case, and the manager at Alston View will reach out privately to do so. Unfortunately, there are times when a person's rapid needs change and they can no longer be safely cared for in a particular setting, despite all efforts. Please rest assured that your comments have been passed on to Senior Management. Again, I can only apologise for your experience and strive to move forward. Once again, we are very sorry that you feel the experience did not meet your expectations.

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Review of
Lound Hall
from Karen T (Daughter of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

I would like to say a massive thank you to all the carers for looking after my father and looking after my mother as she went in for respite, as my father was very ill. Nothing was too much trouble for them. Also, a big thank you as everyone supported me as well, as I was struggling with everything.

I would highly recommend. Thank you, Lound Hall, you're all amazing.

Reply from Varhi Audain, Home Manager at Lound Hall

Thank you for the lovely review, I will share this with the staff.

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Review of
Alston View Nursing & Residential Home
from Nici B (Daughter of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience

I didn't choose this home for my mum. Due to her needs we needed to find her somewhere quickly. The reviews online were just OK. I have been pleasantly surprised. The home is lovely, Mum is always clean and she always has someone around her to help calm her when she is upset. The staff are lovely, helpful

and knowledgeable. They are kind and patient with my mum. My mum has settled really well and is happy there. There is entertainment for the residents, a large communal lounge with two tellies and plenty going on. Food is also good quality and plenty to go around if more requested. I am so happy with the home. It takes a load off my mind knowing she is happy and being looked after.

Reply from Chris Harpham, Quality and Compliance Manager at Alston View Nursing & Residential Home

Hi Nici, Thank you so much for your review, its great to hear the Team at Alston have done some good work. We value the feedback received and this will be shared with the team. Thanks again.

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Review of
Eliot House
from Carole H (Daughter of Resident) published on 11 October 2024

Submitted via Website • Report

Overall Experience

It was the hardest thing to hear that dad needed to be in a care home as it was no longer safe for him to be in his own home. I visited a number of care homes but they didn't feel quite right. However, I followed up on a recommendation and went to visit Eliot House. I knew as soon as I stepped through

the door that this was going to be a great place for dad. The manager was really lovely as were all the staff I met that day. It really is a care home. Dad has been there for just over a week and every day he tells me he likes it. I'm not surprised he's so well looked after. Great food and amazing staff, many of who have been there for a long time. Nothing is too much trouble and now finally I can breathe and relax knowing all his needs are being met, and he's safe and happy. He's getting a lot of stimulation and interaction from all the staff and participating in a range of activities. This is personalised care at its best.

Reply from Shanti Rampal, Manager at Eliot House

Thank you for your review. Much appreciated. I will share them with the team.

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Review of
Longton Nursing & Residential Home
from Jacoba P (Respite Resident) published on 9 October 2024

Submitted via Postal Card • Report

Overall Experience

Friednly and helpful staff all round. Can't fault any part of the care. Thank you.

Reply from Hayley Griffiths, Manager at Longton Nursing & Residential Home

Thank you for your lovely review, we hope you have settled well back home.

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Review of
Eliot House
from L W (Daughter of Resident) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience

I cannot praise the staff and management of this home highly enough, My mum spent the final weeks of her life here being treated with the utmost care and attention. They all made what was a very difficult time so much easier to handle for the family. Thank you everyone at Eliot House you are all diamonds.

Reply from Shanti Rampal, Manager at Eliot House

Thank you so much for the review, I will share it with our team. Much appreciated.

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Review of
Longton Nursing & Residential Home
from Vinesh M (Son of Resident) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience

My mother came into your care from the hospital. When my wife and I came to see if this care home was suitable we made our mind up as soon as we walked in that my mother would be happy here. She was in your care for only two weeks. The care that was given to her by all staff was excellent, going beyond

what you need to do. Thank you for all the things you have done for her.

Reply from Hayley Griffiths, Manager at Longton Nursing & Residential Home

Thank you so much for your review, I will ensure the whole team is informed.

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Review of
Eliot House
from R S (Daughter of Resident) published on 17 September 2024

Submitted via Postal Card • Report

Overall Experience

My father became a resident in December 2023, and since then, I have had peace of mind my dad is cared for and safe.
The staff are excellent, always friendly and chat how my dad is, nothing is too much trouble.
Eliot House is homely and is always clean, his room is always clean and tidy. The food

is excellent. My dad is treated with compassion and dignity.

Reply from Shanti Rampal, Manager at Eliot House

Thank you so much for the review. I will share this with our team. Thank you.

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Review of
Alston View Nursing & Residential Home
from S H (Son of Resident) published on 11 September 2024

Submitted via Postal Card • Report

Overall Experience

Mum was a resident for over two years, each time we visited we were always made welcome and answered any questions we may have. Mum was always in clean clothes and her room was always clean and tidy. The staff treated her with respect and dignity. When mum was having a bad day staff would take time

to reassure her and if needed staff could sit with her giving her comfort.

Reply from Jack Bieniek, Home Manager at Alston View Nursing & Residential Home

Thank you very much for a kind review. We will make sure that this positive feedback is passed on to our staff.

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Review of
Lound Hall
from Jane A (Daughter of Resident) published on 11 September 2024

Submitted via Website • Report

Overall Experience

Never an easy decision to place a family member into care, but Lound Hall made the day we reached crisis as easy a transition as possible. Despite it being an emergency admission on a weekend, we were welcomed into a calm, tranquil and efficient environment like old friends. What started as respite,

became a decision to leave Mum as a permanent resident. We are always welcome when we visit. the food is excellent. There's regular entertainment and activities which Mum enjoys. We describe it as a hotel with additional nursing services! Mum is safe, secure and content. I am more than happy with the level of care she receives.

Reply from Varhi Audrain, Home Manager at Lound Hall

Thank you so much for your glowing review I will pass this on to all staff members.

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Care Homes Owned by The Gray Care Group Ltd

The Gray Care Group Ltd Locations (4)

The Gray Care Group Ltd Reviews (129)

Longton Nursing & Residential Home

Eliot House

Longton Nursing & Residential Home

Eliot House

Longton Nursing & Residential Home

Eliot House

Eliot House

Alston View Nursing & Residential Home

Alston View Nursing & Residential Home

Alston View Nursing & Residential Home

Alston View Nursing & Residential Home

Lound Hall

Alston View Nursing & Residential Home

Eliot House

Longton Nursing & Residential Home

Eliot House

Longton Nursing & Residential Home

Eliot House

Alston View Nursing & Residential Home

Lound Hall

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