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Care Homes Owned by The Gray Care Group Ltd in Lancashire

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by The Gray Care Group Ltd in Lancashire

Only the locations & reviews in Lancashire for The Gray Care Group Ltd are showing below.

View the details of all 4 locations (with 129 reviews) owned by The Gray Care Group Ltd

The Gray Care Group Ltd Locations in Lancashire (2)

 

2 Care Homes owned by The Gray Care Group Ltd in Lancashire

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Longton Nursing & Residential Home

11 Marsh Lane, Longton, Preston PR4 5ZJ 

9.8 33 reviews
"I can't express the gratitude I have for all the staff at Longton Nursing Home. My Mum was admitted in early October for palliative care.…"   Read all 33 reviews
Location Type Care Home

Longton Nursing and Residential Home is a purpose built home set in landscaped gardens providing 58 beds for frail and elderly people requiring nursing and residential care. It is the aim of Longton Care Home to provide an excellent standard of care… Read more about Longton Nursing & Residential Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • 58 Rooms from £1,248 / week
Alston View Nursing & Residential Home

Fell Brow, Longridge, Preston PR3 3NT 

9.2 22 reviews
"I can only give a very limited assessment of staff and facilities at Alston View following a few short visits to a neighbour recently. The…"   Read all 22 reviews
Location Type Care Home

Alston View nursing and residential home in Longridge, Preston is a privately owned care home catering for 50 residents. The home offers care with nursing for the elderly and those with a physical disability. Alston View has 48 single rooms and one… Read more about Alston View Nursing & Residential Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 50 Rooms from £1,200 / week

The Gray Care Group Ltd Reviews in Lancashire (55)

9.6
The Gray Care Group Ltd has a Group Review Score of 9.6 (9.614) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Gray Care Group Ltd must have a Review Score.

Overall Experience

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Review of

Longton Nursing & Residential Home

from Chris H (Son of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mum into the home a couple of weeks ago now. The manager's assessment and admission process was professional, friendly and really helped to put our minds at rest. Without exception, the staff team have been excellent - kind, caring and very considerate in everything they have done. Mum took
a few days to settle in but the team was able to support her through her anxieties and they communicated with us at all times. As a former CEO of a healthcare company I like to think that I've got high expectations for all types of care and most certainly for my mum's. I've not been disappointed at all. Mum particularly benefits from having people around her at all times and from having activities that take place throughout the day. The home has two excellent activity coordinators who help people to get involved and really feel a part of their home. I'd highly recommend the home to anyone who may be looking for 24hr residential and / or nursing care and support. Thank you to everyone.

Reply from Hayley Griffiths, Manager at Longton Nursing & Residential Home

Thank you for your review I will pass on your comments to the whole team.


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Review of

Longton Nursing & Residential Home

from P E (Son of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't express the gratitude I have for all the staff at Longton Nursing Home. My Mum was admitted in early October for palliative care. All the staff went out of their way to make her as comfortable as possible in what was her final home. The questions I asked were answered immediately and any requests
were dealt with promptly and professionally. My life was made easier knowing the wonderful care and attention Mum was receiving. I had access to see Mum 24/7 and was made to feel welcome by all when I visited. Thank you, to your team.
Forever grateful.

Reply from Hayley Griffiths, home manager at Longton Nursing & Residential Home

Thank you for your wonderful review. I will pass your comments on to the whole team.


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Review of

Longton Nursing & Residential Home

from Julie A (Daughter-in-law of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum/mother-in-law spent her final 6 months at Longton. We were very nervous about her being in such an environment as she had come from a very brief stay at a nearby home which just wasn't suitable. From day 1 we were at ease, the staff were friendly, caring and helpful. We finally felt like we
could breathe and the stress of looking after Mum and dealing with her decline vanished. Mum passed away relatively quickly, however, the care and compassion shown by the staff, from the care staff who simply came to make her comfortable and change her position, to the nursing staff who always made sure we were also ok was second to none. We can't thank you enough for everything you did for Mum, as the saying goes ' kindness costs nothing' Mum was the kindest person ever, so it fits she ended her days here.

Reply from Hayley Griffiths, Manager at Longton Nursing & Residential Home

Thank you, for this lovely review. I will ensure your comments are shared with all of the team.


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Review of

Alston View Nursing & Residential Home

from P M (Son of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always very approachable and very kind. I'm very happy with everything in the home. The staff are always very busy when we visit.

Reply from Chris Harpham, Quality and Compliance Manager at Alston View Nursing & Residential Home

Thank you so much for your review, it's great to hear the team at Alston has done some good work. We value the feedback received and this will be shared with the team. Thanks again.


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Review of

Alston View Nursing & Residential Home

from Linda M (Friend of Resident) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our friend has been in Alston View Nursing & Residential Home for just over 5 weeks. We have found the management staff to be approachable and proactive in her care. They have actioned assessments and support from a range of external professionals. At this time, our friend's needs are being met by a
team of caring and understanding staff.

Reply from Chris Harpham, Quality and Compliance Manager at Alston View Nursing & Residential Home

Thank you so much for your review, it's great to hear the team at Alston has done some good work. We value the feedback received and this will be shared with the team. Thanks again.


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Review of

Alston View Nursing & Residential Home

from Joyce R (Friend of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only give a very limited assessment of staff and facilities at Alston View following a few short visits to a neighbour recently. The manager and members of his team who I have spoken to have all been very caring and professional. My neighbour is happy in their care. The manager came over as a
very knowledgeable and professional person and with the staff under his leadership I am sure Alston View will provide an excellent service.

Reply from Chris Harpham, Quality and Compliance Manager at Alston View Nursing & Residential Home

Thank you so much for your review, its great to hear the team at Alston has done some good work. We value the feedback received and this will be shared with the team. Thanks again.


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Review of

Alston View Nursing & Residential Home

from Jillian C (Daughter of Resident) published on 4 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Do not let any relative of yours stay here even temporarily.
My dad went in for respite care while his wife underwent an operation. During this time he went rapidly downhill.
His room smelt of urine. Staff were not brushing his teeth. He had a urine infection which was left until he needed hospitalisation.
Following
this I spoke to the manager voicing my concerns which I was told would be addressed. I was informed a district nurse had dressed some 'dead skin' on his foot. A week later I was told my dad had had a fall whilst they put him to bed the night before. The following morning they rang an ambulance as it was a suspected broken foot.
Once there we were told that he would have to have his leg amputated above the knee due to it being completely dead!
Due to my dad's age and his now fragility, this was not undertaken and we have been told he has a few days before he dies.

Reply from Chris Harpham, Quality and Compliance Manager at Alston View Nursing & Residential Home

Thank you for taking the time to bring this to our attention. We are obviously disappointed that you have had a negative experience. We take all feedback very seriously. We are sorry to hear about your experience. As there were multiple internal and external health professionals involved within the direct care provided. We are more than happy to discuss the concerns with you and outline the involvements of local authorities and agencies involved in the complexity of this case, and the manager at Alston View will reach out privately to do so. Unfortunately, there are times when a person's rapid needs change and they can no longer be safely cared for in a particular setting, despite all efforts. Please rest assured that your comments have been passed on to Senior Management. Again, I can only apologise for your experience and strive to move forward. Once again, we are very sorry that you feel the experience did not meet your expectations.


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Review of

Alston View Nursing & Residential Home

from Nici B (Daughter of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I didn't choose this home for my mum. Due to her needs we needed to find her somewhere quickly. The reviews online were just OK. I have been pleasantly surprised. The home is lovely, Mum is always clean and she always has someone around her to help calm her when she is upset. The staff are lovely, helpful
and knowledgeable. They are kind and patient with my mum. My mum has settled really well and is happy there. There is entertainment for the residents, a large communal lounge with two tellies and plenty going on. Food is also good quality and plenty to go around if more requested. I am so happy with the home. It takes a load off my mind knowing she is happy and being looked after.

Reply from Chris Harpham, Quality and Compliance Manager at Alston View Nursing & Residential Home

Hi Nici, Thank you so much for your review, its great to hear the Team at Alston have done some good work. We value the feedback received and this will be shared with the team. Thanks again.


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Review of

Longton Nursing & Residential Home

from Jacoba P (Respite Resident) published on 9 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friednly and helpful staff all round. Can't fault any part of the care. Thank you.

Reply from Hayley Griffiths, Manager at Longton Nursing & Residential Home

Thank you for your lovely review, we hope you have settled well back home.


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Review of

Longton Nursing & Residential Home

from Vinesh M (Son of Resident) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into your care from the hospital. When my wife and I came to see if this care home was suitable we made our mind up as soon as we walked in that my mother would be happy here. She was in your care for only two weeks. The care that was given to her by all staff was excellent, going beyond
what you need to do. Thank you for all the things you have done for her.

Reply from Hayley Griffiths, Manager at Longton Nursing & Residential Home

Thank you so much for your review, I will ensure the whole team is informed.


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Review of

Alston View Nursing & Residential Home

from S H (Son of Resident) published on 11 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident for over two years, each time we visited we were always made welcome and answered any questions we may have. Mum was always in clean clothes and her room was always clean and tidy. The staff treated her with respect and dignity. When mum was having a bad day staff would take time
to reassure her and if needed staff could sit with her giving her comfort.

Reply from Jack Bieniek, Home Manager at Alston View Nursing & Residential Home

Thank you very much for a kind review. We will make sure that this positive feedback is passed on to our staff.


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Review of

Longton Nursing & Residential Home

from Deborah C (Daughter of Resident) published on 27 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident for the last six weeks of his life, and at all times, he was treated with kindness and dignity. He could not mobilise independently due to his terminal illness, so the staff ensured he was supported and provided ample opportunities for Dad to be taken into the lounges etc. Dad
was a vegetarian, and the chef took extra care to provide Dad with enjoyable, nutritious meals. The staff were all superb, particularly in Dad's final days when his pain was well-managed and he was treated with dignity.

Reply from Hayley Griffiths, Manager at Longton Nursing & Residential Home

Thank you for your kind review; I will ensure your comments are passed onto the team.


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Review of

Longton Nursing & Residential Home

from Matt B (Son of Resident) published on 5 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent less than a month at Longton Nursing Home in May/June 2024, as he was admitted for end-of-life care due to being diagnosed with metastatic cancer.
My dad was very happy at the nursing home especially having his own room, as opposed to an overcrowded and noisy ward at the Hospital, this
was a godsend and gave him the peace and quiet, and privacy that he needed in his final weeks.
From a family point of view, although visiting Dad was very distressing due to his fast deterioration, Longton Nursing Home was a friendly place, and all the staff from top to bottom, made not only my dad feel welcome, but also all the family. They accommodated multiple visits from the family on a daily basis and also agreed to let his sons stay overnight during the final week of my dad's life, which gave him great comfort with us being there with him.
The Manager was a credit to the home and was extremely kind, caring, and compassionate with Dad and the family.

Reply from Chris Harpham, Quality and Compliance Manager at Longton Nursing & Residential Home

Thank you for your review, this will be shared with the home and Team.


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Review of

Longton Nursing & Residential Home

from Chris S (Son of Resident) published on 22 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express in words how grateful my brother and myself are to all the staff at Longton Nursing Home. My mum was only there for a short period. Having been moved from another home due to needing nursing care.
The manager was fantastic from my first contact and sorted getting my mum moved as fast
as possible. All the nurses and all the staff were exceptional in taking care of my mum. I could not have asked for any better.
I would like to thank the manager and all the nurses for their complete care. They all took time to listen to any questions and answer and concerns we had with my mum's cancer. It was a really difficult time but we took comfort in knowing my mum was in the right place with the right care. I cannot express how grateful I am for everything. They are really special people.
We thank them for everything they did.

Reply from Hayley Griffiths, Manager at Longton Nursing & Residential Home

Thank you so much for this wonderful review, we take pride in our end-of-life care and this includes supporting the loved ones of those also on that journey. May your mum finally be at peace and watch over you both always.


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Review of

Longton Nursing & Residential Home

from W O (Wife of Resident) published on 8 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was cared for from 24/11/2023 to 21/04/2024 when he passed away. I can honestly say that all of the staff, right down to the cleaners have been so compassionate, caring and dedicated at whatever level. In today's society which seems to be so vacuous at times, it is heartwarming to receive
such kindness and care in very difficult times.

Reply from Hayley Griffiths, Manager at Longton Nursing & Residential Home

Thank you so much for such a wonderful review; I will be sure to pass on your comments to the whole team.


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Review of

Longton Nursing & Residential Home

from R M (Daughter of Resident) published on 1 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent the last 3 years of her life in the loving care of the amazing staff at Longton. She went there during the pandemic and was so well looked after. Everybody was so kind. She found a new family and made friends with other residents and their families. We couldn't have asked for more and we highly
recommend Longton. We miss being part of our extended family but the manager and team have kindly invited us to call in and we will!

Reply from Hayley Griffiths, Manager at Longton Nursing & Residential Home

Thank you for your review, we meant what we said don't be a stranger pop in anytime. We miss you all.


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Review of

Alston View Nursing & Residential Home

from Nic B (Friend of Resident) published on 30 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely and positive home, the staff are amazing and really cared for my friend.
The atmosphere here is fun, and loving and you just have a great time.
I cannot thank you all enough for the changes you have made to my friend's life.

Reply from Chris Harpham, Quality and Compliance Manager at Alston View Nursing & Residential Home

Thank you for your valued feedback. I will share this with the team.


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Review of

Alston View Nursing & Residential Home

from Rachel K (Daughter of Resident) published on 29 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are extremely grateful for the outstanding care and support you gave to Dad whilst in your care. You went above and beyond to accommodate him, showing empathy towards his advanced Alzheimer's. After a long hospital stay you delivered excellent personal care allowing him to regain dignity
and the high level of heigene and appearance he always took pride in. Dad even commented on 'winning the lottery', he was so pleased with his lovely new environment.

Reply from Chris Harpham, Quality and Compliance Manager at Alston View Nursing & Residential Home

Thank you so much for your valued review. I will pass on your comments to the team.


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Review of

Alston View Nursing & Residential Home

from Michelle G (Daughter of Resident) published on 25 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the small amount of time our dad has been at Alsron View, he is very happy and settled. The staff are wonderful and always very welcoming. Dad is clean and comfortable in his new surroundings. The activities are also brilliant. What a nice little place.

Reply from Chris Harpham, Quality and Compliance Manager at Alston View Nursing & Residential Home

Thank you for your valued feedback. I will share this with the team.


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Review of

Longton Nursing & Residential Home

from Douglas N (Son of Resident) published on 9 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent her last two months at Longton Nursing & Residential Home and I could not have asked for a more caring and friendly environment. It is all about the care and Mum was treated with dignity, courtesy and a friendly voice at every turn. Access to Mum over the phone was superb, and never too much
bother. When visiting it was a pleasure to see Mum happy and talking to people in the communal lounges or enjoying an event - including the wonderful Coronation Party. Everything from admitting Mum, to her final hours was handled exceptionally well and is testimony to a good management team and happy and motivated staff. It is all about the care for your loved ones and Longton Nursing & Residential Home delivered for us. I would not hesitate to recommend the home.

Reply from Hayley Griffiths, Manager at Longton Nursing & Residential Home

Thank you for your wonderful review Mum was an absolute pleasure to care for and although her stay with us was short she will not be forgotten for her gentle ways, beautiful Scottish accent, and her lovely nature. I will pass this review onto all the staff.


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Awards / Recognitions (0)

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