Wavemill Healthcare in Essex | 1 Care Home

Review of
Seven Arches
from S L (Partner of Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience

We as a family would like to thank all the staff for the exceptional care you gave my partner from June until his passing beginning of December.
He was so comfortable there after a bad experience in hospital.
The kitchen staff nursing staff and all the entertainment (the film shows the singers that

came in to entertain he enjoyed in the beginning)
His last few weeks you made him comfortable which was so nice to see.
I would also like to thank a carer in particular who he thought a lot of.
I would recommend this nursing home and give it 5*.
From all of the family and the grandchildren who adored their grandad.

Reply from Neetha Varghese, Registered Manager at Seven Arches

Thank you so much for your kind words, we are glad that you were happy with the care your partner had with us at Sevenarches Nursing Home. Thank you and Regards from the Seven Arches team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Seven Arches
from Kim P (Niece of Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience

My aunt was in Seven Arches for about a year and was well cared for during that time. She always appeared clean and well-dressed whenever I visited. The nurses kept me up to date with all aspects of her care. I would like to say a big thank you to all the caregivers who looked after my aunt until the

end. They showed her compassion and treated her with dignity.
I am glad she spent her last days in Seven Arches and would recommend this nursing home to anyone who is looking for one.

Reply from Neetha Varghese, Registered Manager at Seven Arches

Thank you very much for your review, we are happy to know that you were satisfied with the care provided to your aunt. We will continue to provide the best care possible to all our service users. Thank you and regards from the Seven Arches team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Seven Arches
from Brenda D (Daughter of Resident) published on 8 November 2024

Submitted via Website • Report

Overall Experience

My father was a resident at Seven Arches for the sixteen months prior to his passing in October. He was well cared for and content. All the staff including management, admin, nurses, and carers as well as the catering staff, cleaners, and groundsman were friendly, helpful, and respectful. Each time

I visited I received a warm welcome and was usually greeted by name. All medical appointments that my father needed whilst at Seven Arches were arranged and any concerns were communicated to me. My father had a spacious room overlooking the beautiful gardens which he enjoyed when we took him outside in the summer months.
During his final days, my father was made as comfortable as possible and my wish that he should die peacefully in his own bed was respected. I have nothing but praise for the staff and thank them for the compassion shown to me at this sad time. I have no hesitation in recommending Seven Arches to anyone looking for a good nursing home for an elderly parent or relative.

Reply from Neetha Varghese, Registered Manager at Seven Arches

Thank you for your kind review and recommendation! We're very happy to hear that you were pleased with the care and personal touches we provide at Seven Arches. Thank you again for sharing your thoughts! Best wishes Seven Arches team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Seven Arches
from Anne W (Daughter of Resident) published on 19 August 2024

Submitted via Website • Report

Overall Experience

If only we had found this nursing home sooner... Mum was at Seven Arches for only five weeks February - March 2024, but during her time there all the staff we encountered were caring, respectful, attentive, supportive and family-orientated. The manager and nurses were always on hand to welcome visitors,

answer questions and keep relatives informed. When Mum returned for the second time, very poorly from Hospital, the care, palliative care and respect shown was humbling. Mum was comfortable and pain-free in her welcoming, bright, homely room with family able to visit at any time. I cannot thank the team at Seven Arches enough for making a very sad and difficult time as peaceful and comforting as it could be.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Seven Arches
from J R (Daughter of Resident) published on 12 August 2024

Submitted via Postal Card • Report

Overall Experience

Even though our Mum was only with you for a short period of time, you looked after her with care and compassion.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Seven Arches
from Julie S (Daughter of Resident) published on 29 July 2024

Submitted via Website • Report

Overall Experience

My dad sadly passed away recently and my mother and I took immense comfort that he spent his last 2 years at Seven Arches after transferring from a very poor care service elsewhere in Brentwood. During his 2 years, the manager and her wonderful team took great care of Dad, treating him with love, kindness

and respect. Dad went from being withdrawn, unhappy and listless to trying to communicate and engage again and importantly looking well and smiling. He had a fantastic rapport with all the staff. The manager always made time to update us on Dad's health and needs too.
During the latter part of my dad's care, my mother was seriously ill and could no longer visit, the staff continued to support her with regular updates and were a lifeline to her too.
The night carer who was with Dad as he slipped away showed such empathy and compassion to Dad and us and was comforting knowing such a kind person was with him in his final moments. Thank you to the manager and the night carer and everyone who supported us and Dad.

Reply from Neetha Varghese, Registered Manager at Seven Arches

Dear Julie, thank you for your kind review of Seven Arches. We were pleased to read that your dad was comfortable during his stay at the home and that you were happy with the care and support received from staff and management. All the best wishes from the manager and Seven Arches staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Seven Arches
from Kate F (Daughter of Resident) published on 7 May 2024

Submitted via Postal Card • Report

Overall Experience

I cannot thank the staff enough for the care and kindness they showed my father during his illness and his death. The day and night staff were so lovely to me and my mum. Words cannot express how they made it so much easier for us. Again, thank you so much.

Reply from Shan Visram, Company Secretary at Seven Arches

Thank you for your kind review of Seven Arches. We would like to pass on our condolences for your loss. We are pleased to read that your father was well looked after by our staff at the care home. We are also happy to read how yourself and your mum were treated by our staff on your visits.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Seven Arches
from Sarah W (Daughter of Resident) published on 29 February 2024

Submitted via Website • Report

Overall Experience

My father was a resident at Seven Arches from Sept 23 to Feb 24. I simply cannot thank the manager and all of the staff enough for the kindness, compassion and patience they showed to him during his stay. It was a difficult transition for Dad to move from his own home, however, as a result of the care

he received, Dad was very happy and contented. For myself, knowing that Dad was safe was a great comfort, especially during the last weeks of his life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Seven Arches
from D U (Partner of Resident) published on 11 December 2023

Submitted via Postal Card • Report

Overall Experience

Was apprehensive when she first went there but after I had made one or two visits I soon realised she was in very, very good hands. All the staff were caring and friendly and I can't speak more highly of them. The food was excellent and she was happy to be there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Seven Arches
from P C (Son of Resident) published on 6 July 2023

Submitted via Postal Card • Report

Overall Experience

The atmosphere is very calm, and the staff are genuinely caring and engaged. The rooms are comfortable, bright and spacious.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Seven Arches
from L H (Sister of Resident) published on 26 May 2023

Submitted via Postal Card • Report

Overall Experience

All staff were professional, caring and friendly. Always willing to help, and never any bother to them, even when busy. Brother had complex health issues, which were dealt with consistently well. Always left after a visit feeling he was in good hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Seven Arches
from Carmel S (Wife of Resident) published on 19 May 2023

Submitted via Postal Card • Report

Overall Experience

The staff at Seven Arches provided exceptional care for my husband, who has multiple health problems. Their kindness and professionalism made a very difficult time in our lives more tolerable and manageable.
Our sincere thanks to the entire team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Seven Arches
from L J (Wife of Resident) published on 21 March 2023

Submitted via Postal Card • Report

Overall Experience

In the month my husband has been in Seven Arches, he and his family members have been treated with good care, kindness and friendliness and made to feel very welcome. All staff have been excellent (carers, nurses, catering, laundry and domestic staff). It is a lovely, bright and cheerful, homely environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Seven Arches
from Ian M (Son of Resident) published on 21 March 2023

Submitted via Postal Card • Report

Overall Experience

A very caring and thoughtful team on all levels. My father could not be in better hands. The whole family are very grateful for everything the people at Seven Arches have done to make us feel welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Seven Arches
from Robert J (Brother of Resident) published on 16 March 2023

Submitted via Postal Card • Report

Overall Experience

During our recent visits to Seven Arches to visit my late sister, the greeting received from all the staff was so warming. The manageress, nurses, carers and kitchen staff were always welcoming, polite, caring, supportive and professional, making our visits pleasant during difficult times. The care

my sister received was first class, nothing was an issue, and all the staff were kind and helpful, nothing was an issue. First class, thank you to a lovely manageress and all the staff for ensuring my sister's stay was comfortable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Seven Arches
from Deborah P (Daughter of Resident) published on 19 January 2023

Submitted via Postal Card • Report

Overall Experience

My mother spent the last eight weeks of her life at Seven Arches. The carers were extremely attentive, always checking on her and getting her out of bed to go to the lounge. They have enough staff to assist with feeding at every meal. The home is very well run, and the manager is available. The attention

my mother received, given how high her needs were, was excellent. Thank you.

Reply from Shan Visram, Company Secretary at Seven Arches

Thank you for your kind review of Seven Arches.
We were pleased to read that your mother was comfortable during her stay at the home, and that you were happy with staff levels and the attention given to your mother at the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Seven Arches
from L K (Niece of Resident) published on 18 November 2022

Submitted via Postal Card • Report

Overall Experience

My aunt has been in Seven Arches for a good few years now, and we have all been at ease knowing she is well-fed and looked after with such care and devotion from all the staff in all departments. During lockdown, we had video calls and window visits, which really helped not only my aunt but the family

too. When we visit, we are offered drinks in the garden, which is beautiful and their sensory garden too. It's a real family home, and the manager welcomes you with a big smile, and the activity lady works ever so hard doing fundraising events. We chose the perfect home.

Reply from Fatemah Bhanji, Business Development Executive at Seven Arches

Thank you for the lovely review of Seven Arches! We are so happy that you also feel that Seven Arches is a family home - this family environment is something that we work very hard on maintaining. We are glad that your Aunt is comfortable at Seven Arches and that she has plenty to do. Our staff and activities team work so hard in ensuring that the residents are kept active and stimulated. If there is anything that we can do to make your aunt's stay at Seven Arches more comfortable, please do let us know.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Seven Arches
from Martin P (Husband of Resident) published on 28 October 2022

Submitted via Postal Card • Report

Overall Experience

They all do a very good job under difficult circumstances/conditions.

Reply from Fatemah Bhanji, Business Development Executive at Seven Arches

Thank you for your review of Seven Arches. It is a pleasure caring for your loved one. We will pass on your feedback to the staff. If there is anything we can do to make your loved ones stay more comfortable, please do let us know.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Seven Arches
from Barbara P (Resident) assisted by family/friend published on 28 October 2022

Submitted via Postal Card • Report

Overall Experience

I am able to talk to staff, even at night, if I wake up!
It is like staying at a five-star hotel.
I am very happy here.
Overall, a very happy experience.
Some more trips outside of the home would be great.

Reply from Fatemah Bhanji, Business Development Executive at Seven Arches

Thank you for your lovely review of Seven Arches! We are happy that you are enjoying your stay at Seven Arches and that you feel like you are in a five-star resort! We will pass on your positive feedback to our team. We will be happy to review all your feedback and will provide this to the manager. All the best!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Seven Arches
from F P (Granddaughter of Resident) published on 20 October 2022

Submitted via Website • Report

Overall Experience

My nan has been in Seven Arches since just before the start of lockdown, which was so hard for her as she is such a family lady and the rock to our family. However, the home worked endlessly with window visits, video calls and taking photos to put in cards and sent to families so they could see their

relatives having fun. This also gave us peace of mind to know they were keeping their spirits up. When Nan went into the home, she couldn't talk or eat due to having a stroke, but with the brilliant care from staff and encouragement from the activities lady, Nan is now able to say words and is eating three meals a day, which we never thought we would see. There are always different things going on to help with fundraising with coffee mornings, fetes and quiz nights. There's a happy, homely atmosphere with all the staff interacting with residents and families. The manager has been really helpful and worked her magic when Grandad had to come to the home.

Reply from Fatemah Bhanji, Business Development Executive at Seven Arches

Thank you for your kind review. We will pass on your positive comments. We hope that your Nan is enjoying her stay with us and are glad to hear that her health has improved since being at the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Home Owned by Wavemill Healthcare in Essex

Wavemill Healthcare Locations in Essex (1)

Wavemill Healthcare Reviews in Essex (67)

Seven Arches

Seven Arches

Seven Arches

Seven Arches

Seven Arches

Seven Arches

Seven Arches

Seven Arches

Seven Arches

Seven Arches

Seven Arches

Seven Arches

Seven Arches

Seven Arches

Seven Arches

Seven Arches

Seven Arches

Seven Arches

Seven Arches

Seven Arches

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers