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Care Homes Owned by Optima HCI

9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Optima HCI
Optima HCI have a small number of care homes situated around the Ipswich area. Each offers modern living with well presented living areas, comfortable bedrooms and pleasant outside space for residents to enjoy.

At the homes, excellent care professionals lead the way, delivering care plans that are personalised and centred specifically on the individual's needs and preferences. Care is always delivered with respect, kindness and compassion, empowering individual independence and wellbeing.

To find out about all Optima HCI's homes have to offer, contact the team who will be glad to help with any questions or to arrange a booking.

Optima HCI Locations (2)

 

2 Care Homes owned by Optima HCI

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Baylham Care Centre

Upper Street, Baylham, Ipswich IP6 8JR 

9.7 70 reviews
"Dad had been in the care home for six months. The staff were excellent and he was given the best care he could have asked for. It is like…"   Read all 70 reviews
Location Type Care Home

At the innovative new Baylham Care Centre, carers aim to offer unparalleled levels of service ranging from respite to long term nursing, from rehabilitation and physiotherapy to Dementia and holistic End of Life care. Many of the facilities are new… Read more about Baylham Care Centre

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Detention under Mental Health Act
  • Younger Adults
  • Sensory Impairment
  • 55 Rooms from £1,685 / week
Barham Care Centre

Church Lane, Barham, Ipswich IP6 0PS 

9.6 50 reviews
"Barham Care Centre has caring and engaging staff who cannot do enough to help and look after the residents. There is a lovely, relaxed and…"   Read all 50 reviews
Location Type Care Home

Known locally as the Old Rectory Nursing Home but now renamed as the Barham Care Centre, it has an unsurpassed reputation for its homely atmosphere and friendly staff. The home is situated on the edge of Barham village with shops and local amenities… Read more about Barham Care Centre

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • Sensory Impairment
  • 44 Rooms

Optima HCI Reviews (120)

9.7
Optima HCI has a Group Review Score of 9.7 (9.660) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Optima HCI must have a Review Score.

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Review of

Baylham Care Centre

from Kathryn C (Daughter of Resident) published on 27 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had been in the care home for six months. The staff were excellent and he was given the best care he could have asked for. It is like extended family. Lots of activities to take part in if he chose to and a couple of trips to Needham Lake. When Dad passed away, he was treated with dignity and the
staff were very respectful.

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Review of

Barham Care Centre

from A C (Daughter of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barham Care Centre has caring and engaging staff who cannot do enough to help and look after the residents. There is a lovely, relaxed and happy atmosphere and all the staff are really professional and so hardworking. We really couldn't fault this care home for our family member and we, as well as our
family member, are treated with kindness and respect always. The carers never know when we are visiting and it is always the same lovely, calm atmosphere.

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Review of

Baylham Care Centre

from C R (Wife of Resident) published on 24 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband received excellent care during the two years that he was a resident at Baylham Care Centre. The staff are very caring, supportive and skilled in looking after residents who may have challenging behaviour. The Physiotherapy and Activities teams are first-class and ensure that an individual's
needs are catered for. The trips out in the mini-bus are especially welcome. The manageress is very approachable and is working hard to maintain high standards. There is a friendly atmosphere in the Home and relatives receive a warm welcome when visiting and any concerns they may have are dealt with promptly and efficiently. Baylham Care Centre is a very special place.

Reply from Tracey Darnley, Manager at Baylham Care Centre

Thank you for your kind feedback. We loved our trips out and loved him dearly.


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Review of

Baylham Care Centre

from Janet L (Friend of Resident) published on 18 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is in Baylham Care Centre, Ipswich. What a fabulous place, the care is amazing. The staff know exactly what they need to do to help the residents. Activities, singing. Excellent place, thank you for looking after my friend so well.

Reply from Tracey Darnley, Manager at Baylham Care Centre

Thank you so much for your kind comments. We do love all of our residents and treat them as family.


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Review of

Baylham Care Centre

from Ruth W (Wife of Resident) published on 14 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The caring and patient staff at Baylham Care Centre make it a friendly, peaceful place to be. My husband moved into care in February with dementia and a stroke causing challenging behaviour.
His care at Baylham has been exceptional and he has settled in well. He loves the food which is freshly cooked
in the home's kitchen to a very high standard.
The new care home manager has brought inspirational ideas which will only improve the home. She puts the residents first and her love for them as individuals is very apparent.
The activities girls are brilliant.
Regular trips out in the minibus to the countryside and farms are enjoyed by the residents. While back at the home, they encourage the residents to participate in celebrating occasions like the Olympic games and festival days.
I am made to feel very welcome by the staff when I visit and feel reassured my dear husband is in good hands.

Reply from Tracey Darnley, Manager at Baylham Care Centre

Thank you so much for your kind comments. We have certainly been out and about on adventures over the summer. Lots more fun planned.


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Review of

Baylham Care Centre

from S J (Daughter of Resident) published on 17 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Baylham Care Centre for end of life care.
The manager and her team were amazing to mum, my mum was treated with respect, dignity and love.
The care was outstanding and nothing was too much trouble.
The manager her team supported my Dad and all the family through the hardest time
of our lives.
The manager will always hold a special place in our hearts.

Reply from Tracey Darnley, Manager at Baylham Care Centre

That's what care is all about. Love and kindness always. Forever a part of our Baylham family.


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Review of

Baylham Care Centre

from S S (Private Carer of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, efficient, caring, friendly and effective - what more could we ask?
The physiotherapy team worked miracles - their humour, knowledge, expertise and positive approach ensured mobility way beyond our expectations and we can't thank them enough. The new manager was attentive and responsive,
working hard behind the scenes to ensure everything ran smoothly. The care and admin staff were friendly, encouraging and patient. Thank you.

Reply from Tracey Darnley, Manager at Baylham Care Centre

Our greatest reward was seeing a lovely lady rehabilitated and happily returned home having graced us with her presence.


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Review of

Baylham Care Centre

from S R (Wife of Resident) published on 24 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous Care home. The staff are so loving and kind. Nothing is too much trouble.
The food is very well presented and full of flavour. My husband really enjoys it.
The new manager is so kind and can’t do enough for us as a family.
What a relief to know there’s a home from home at Baylham.

Reply from Tracey Darnley, Manager at Baylham Care Centre

Thank you for your kind words. We have a fabulous team at Baylham.


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Review of

Baylham Care Centre

from G R (Son of Resident) published on 4 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Always very welcoming. Care staff are incredibly patient and very attentive. One-to-one care is provided well and the set-up looks as though one-to-one care is provided even if the resident is less demanding.
Sticky floor might be my only criticism but that is only on one occurrence.
Safe and functional
and adequate. No non-essential frills and great value for our private money.

Reply from Mary Anne Ventura, Deputy Manager at Baylham Care Centre

Thank you so much for your very kind review. I will pass this on to the team.


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Review of

Barham Care Centre

from Lynn M (Niece of Resident) published on 8 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative is well cared for; this gives her family peace of mind. The home is always very clean, and all of the staff are very friendly and caring.
The entertainment for the residents has gotten a lot better since one particular lady has been in place. It was also a lovely gesture that she made
my relative some cupcakes for her birthday. The personal touch means a lot.
Thank you, everyone, for all your care and commitment to your jobs, which are often stressful.

Reply from Sarah Collins, Regional Manager at Barham Care Centre

Thank you so much for the kind review- best wishes.


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Review of

Barham Care Centre

from Margaret S (Wife of Resident) published on 2 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager was welcoming and friendly when we arrived and each time that I came was concerned about my well-being as I live in Colchester, at least 30 minutes away and have to be driven. My husband has had one-to-one care and all the staff have been kind and caring and made him feel at home and taken
an interest in him. He has never once complained and has a good relationship with the staff. He enjoys the meals and he's put on weight. The nurses have made sure he takes his medication. There is a very good atmosphere in the home and my only regret is that it is not situated in Colchester. They have made certain he is active and walking and safe.

Reply from Cathine Arbon, Home Manager at Barham Care Centre

Thank you so much for your kind review, we do anticipate gaining a placement near your home for your husband as I understand your need to be close by. Your husband has come a long way since being discharged from hospital. Now mobilising independently since being bed-bound in the general hospital.
Thank you so much, it's been a pleasure working with you.


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Review of

Barham Care Centre

from S F (Wife of Resident) published on 23 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely pleased with the care my husband has received since being admitted in September. All the staff are very helpful and caring. I am pleased that I chose this care home as he needed nursing care and would be very pleased to recommend it.

Reply from Cathine Arbon, Home Manager at Barham Care Centre

Many thanks; your husband is an absolute joy to care for.
Thanks for taking the time out to write your review.
Best wishes.


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Review of

Barham Care Centre

from Shaun C (Son-in-law of Resident) published on 23 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are incredibly caring and treat residents as they would their own families.
Happy, vibrant environment.
Very professional.
Genuinely feels like home.
Leaders set the standards and have very high expectations.

Reply from Cathine Arbon, Home Manager at Barham Care Centre

Hello Shaun,
Thank you so much for your review.
In so grateful to you for taking the time out to complete the questionnaire.
We very much believe in a team response here at Barham and will always go above and beyond for people living here with us.
Many thanks.


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Review of

Barham Care Centre

from Kathleen P (Wife of Resident) published on 14 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find everybody who works there very very kind and friendly. Nothing is too much trouble for them. Always say hello with a smile and welcome you with a cup of coffee. They tell you how your loved one has been while you're not there. The bedroom is always spotless and his clothes, washed and ironed.
If I ever had to go into care, this is where I would want to go.

Reply from Cathine Arbon, Home Manager at Barham Care Centre

Thank you so much for your very kind review. I am so pleased that you are happy with the service your husband and yourself receive. We strive to have a real family atmosphere with laughing and joking like a normal home environment.
Best wishes to you and your family.


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Review of

Barham Care Centre

from Linda S (Wife of Resident) published on 20 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was discharged from hospital in the middle of April and was sent to Barham Care Centre. It's not what I wanted for him, to go into care, and I got his wheelchair ready to pick him up and bring him home. My sister-in-law said 'Just give it a few days please'. I am so glad I did because Barham
is his home now. I can't fault the care he gets. I am there most days for long periods and the staff have become like family. It's such a caring home and I know he is happy, bless him. I wish he was home with me but Barham is so good.

Reply from Sarah Collins, Regional Manager at Barham Care Centre

Thank you for your kind comments, I am so glad you feel reassured by us and enjoy spending time in the home.


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Review of

Baylham Care Centre

from Barbara C (Respite Resident) published on 19 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am currently waiting for spinal surgery, and after much research, I chose Baylham Care Centre for my post-operative recovery and respite care.


I called to make an appointment and was offered a same-day visit which was really useful. From the minute I set foot in the centre I was made to feel very

welcome. The atmosphere is one of a well-ordered, happy, caring empathetic and efficient workplace. The staff were all polite, attentive and helpful and most importantly, the residents all appeared to be settled and very happy. I also felt very safe, but not in ways of being confined or contained.


The facilities and resources are really impressive and the residents have lots of choices about their lives and needs.


It was clear to me that Baylham Care Centre has an ethos of care, compassion and meeting the needs of vulnerable people with dignity.


I can honestly say that I am looking forward to my stay there as I trust them to take care of me after a serious operation.


Reply from Vineetha Kunjumon, Deputy Manager at Baylham Care Centre

Dear Barbara,


Thank you very much for the wonderful review, we are sincerely grateful for your feedback and will ensure it's passed on to the team.


Kind Regards
Vineetha Kunjumon
Manager
Baylham Care Centre


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Review of

Baylham Care Centre

from Faith S (Wife of Resident) published on 12 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am writing this review with regard to the care of my husband at Baylham Care Centre. He is suffering from Parkinsons' Dementia and was extremely ill with the conditions, presenting with challenging behaviour. Admitted to Baylham on 31st October 2022 in need of 1:1 care. I have been impressed with
the quality of care given. Gradually, he has responded well. The carers show compassion and skill in difficult circumstances. Emotional support is outstanding. His 80th birthday was celebrated in August 2023 with superb support from the centre.

Reply from Vineetha Kunjumon, Deputy Manager at Baylham Care Centre

Dear Faith,


Thank you very much for your lovely feedback. We will share this with the team.


Kind Regards,
Vineetha Kunjumon
Home Manager
Baylham Care Centre


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Review of

Barham Care Centre

from Val W (Sister of Resident) published on 4 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first time that I visited Barham Care Centre I was immediately impressed by the care of the staff. It was after lunch and a few residents were still in the dining room with very patient carers. My opinion over the last few months not changed. Friendly, caring staff - each and every one of them.

Reply from Sarah Collins, Regional Manager at Barham Care Centre

Thank you so much for the kind review. We have such a great team at the home and always aim to please.


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Review of

Baylham Care Centre

from Kevin M (Husband of Resident) published on 10 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Are very caring home with lovely, sympathetic staff. Particularly impressed with the communication from the activities character who regularly sends me videos and pictures of my wife.

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Review of

Barham Care Centre

from V L (Resident) published on 3 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Room bright and freshly decorated. Staff excellent and listen to residents. Inhouse, homemade catering, very high standards. 10 out of 10. Thank you.

Reply from Cathrine Arbon, Home Manager at Barham Care Centre

Hello Vanessa,
Thank you so much for your review, I am so glad you are happy with your room and the staff. I will forward your comments to all the team. Its great to hear that staff are taking your views into consideration.
Thanks again for a wonderful review, I am most grateful.
Cathrine, Home manager.


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Awards / Recognitions (0)

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Frequently Asked Questions about Optima HCI

How many Care Homes does Optima HCI own?

Optima HCI own 2 Care Homes.

Which Optima HCI Care Homes have the highest review score?

Baylham Care Centre & Barham Care Centre have the highest review score.
Optima HCI in Suffolk

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