Caron Group in Blaenau Gwent | 2 Care Homes

Review of
Brynmawr Care Village
from V M (Sister of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

I am happy to say that my sister, although she has only been in Plasgeller for just over 2 weeks. She has settled in well and I believe she is happy. Had a lovely afternoon on Saturday as it was her 80th birthday as well as another resident. A lovely cake with candles was made for them and everyone

sang happy birthday.

Reply from Tracey Webb, Registered Manager at Brynmawr Care Village

Thank you so much for your kind review. We're delighted to hear that your sister has settled in well and is happy at Plasgeller. It was such a pleasure celebrating her 80th birthday. We are glad you enjoyed the afternoon, and we truly appreciate your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brynmawr Care Village
from E B (Daughter of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

Our family is so happy with the care that my mother receives at Plasgeller. We always receive such a kind and personal welcome when we visit and the staff are very helpful and sympathetic in responding to any query. We feel reassured that my mother is so well looked after in such a safe and comfortable

environment - thank you!

Reply from Tracey Webb, Registered Manager at Brynmawr Care Village

Thank you so much for your lovely review and kind words about Plasgeller. We are delighted to hear that you and your family are happy with the care your mother receives. Providing a safe, comfortable and welcoming environment for our residents and their families is at the heart of everything we do. It means a great deal to us to know that you feel reassured and supported by our team. Your appreciation inspires us to continue delivering the highest standard of care with compassion and dedication.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brynmawr Care Village
from Kathryn W (Wife of Resident) published on 22 November 2024

Submitted via Postal Card • Report

Overall Experience

On the whole I find this care home to be very good, occasionally there are glitches but for the most part the care giving is excellent. Some staff are able to interact/show empathy better than others but that would be the same anywhere. Standard of cleanliness is good. The food is normally good and

plentiful. The cooked dinners on Sunday's and Thursdays are excellent. The rooms are a good sized, kept clean and tidy on a daily basis.

Reply from Tracey Webb, Registered Manager at Brynmawr Care Village

Thank you for taking the time to share your feedback. We're delighted to hear that you find the care at our home to be excellent and appreciate your kind words about our staff, cleanliness and meal offerings - especially our Sunday and Thursday dinners! Your comments about staff empathy are valuable to us and we will continue working with our team to ensure consistent, compassionate interactions. Your recognition of the efforts we put into maintaining clean and comfortable rooms means a lot to us, thank you for your continued support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brynmawr Care Village
from J F (Wife of Resident) published on 22 November 2024

Submitted via Postal Card • Report

Overall Experience

It's such a relief to know that my husband is very well cared for. It's a luxury home, but still has a homely feel. I visit most days and it is spotlessly clean. All the staff are so warm, friendly, kind, compassionate, approachable and really good fun. I am always made to feel very welcome and everyone

is supportive to me as well as my husband. The team are very efficient and I feel thankful that my husband is a resident in this amazingly run care home.

Reply from Tracey Webb, Registered Manager at Brynmawr Care Village

Thank you so much for your heartwarming review. We are truly grateful for your kind words and delighted to know that you feel your husband is so well cared for. It's wonderful to hear that you appreciate the balance we strive for with a warm, homely atmosphere. Your recognition of our team's friendliness, kindness and compassion means the world to us and we're thrilled that you feel welcomed and supported during your visits. Your acknowledgement of our cleanliness and efficiency motivates us to continue maintaining the high standards we are committed to. We're truly honoured to be entrusted with your husband's care and are so pleased to know that his time with us brings you peace of mind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brynmawr Care Village
from P P (Wife of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

Overall I think the Brynmawr Care Village is doing a fantastic job. All areas from admin, carers, cleaners, maintenance, laundry and kitchen have been over and above to me. Always ready to listen and engage with me and are doing an amazing job caring for my husband.

Reply from Tracey Webb, Registered Manager at Brynmawr Care Village

Thank you so much for your kind words and thoughtful feedback! We're thrilled to hear that you feel supported by our entire team. We are dedicated to providing the highest quality of care, and it means a lot to know we're meeting your expectations. It's truly a pleasure caring for your husband, and we're always here to listen and assist however we can. Thank you for your continued support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brynmawr Care Village
from J F (Sister of Resident) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience

The care and attention given were exceptional.

Reply from Tracey Webb, Registered Manager at Brynmawr Care Village

Thank you so much for your kind words. We're thrilled to hear that you found the care and attention given to your loved one exceptional. Our team works hard to provide the best support to our residents and it's wonderful to know their efforts are appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brynmawr Care Village
from S J (Power of Attorney of Resident) published on 25 October 2024

Submitted via Postal Card • Report

Overall Experience

Furniture in lounges and bedrooms clean and bright and comfortable. Entertainment good.
Cleanliness good.
Services to hair and feed good.
Would like more showers per week. Care - Good.

Reply from Tracey Webb, Registered Manager at Brynmawr Care Village

Thank you for your positive feedback. We're delighted that you find the furniture comfortable and bright and that our entertainment and cleanliness meet your expectations. It's great to hear that you're also happy with the hair care, meal services and the overall care provided by our staff. Thank you for your continued support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brynmawr Care Village
from N B (Son of Resident) published on 23 October 2024

Submitted via Postal Card • Report

Overall Experience

Mam settled into the home, when she first arrived on the 19th August 2024, having spent 8 weeks in hospital. She had previously been in a different residential home, which did not meet her needs. My family, my friends and myself cannot believe the difference in mam, she now has first class care and

mental stimulation, which puts our minds at ease. She is well cared for by the staff and the activities manager, with the rest of the activity team providing meaningful support. I cannot praise the home enough.

Reply from Tracey Webb, Registered Manager at Brynmawr Care Village

Thank you so much for sharing your heartfelt feedback. We are truly delighted to hear that your mam has settled in so well with us. It's incredibly rewarding to know that she is receiving the care and mental stimulation she needs and that both you and your family feel reassured by the support she's receiving at Brynmawr Care Village. Our team works hard to provide meaningful support and your kind words mean a lot to us all. Thank you for your continued support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brynmawr Care Village
from Yvonne T (Wife of Resident) published on 23 October 2024

Submitted via Postal Card • Report

Overall Experience

My husband has been residing in Brynmawr Care Village since 2022 and I feel is well cared for. I love being part of Brynmawr family and always made to feel welcome when I visit everyday.
The care for my husband is excellent and he is well cared for and he has lots of stimulation and activities and

I enjoy being part of this to.

Reply from Tracey Webb, Registered Manager at Brynmawr Care Village

Thank you so much for your wonderful feedback. We're truly grateful that you and your husband feel part of the Brynmawr Care Village family. It's our priority to create a welcoming and supportive environment for all our residents and their families and we're delighted to hear that you've experienced this first-hand. We're glad to know that your husband is receiving the care he deserves and that he enjoys the activities and stimulation we provide. Thank you for your continued support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brynmawr Care Village
from Nicola J (Friend of Resident) published on 23 October 2024

Submitted via Website • Report

Overall Experience

My friend is in Beacon Lodge and the care he receives is second to none. The staff are amazing, kind and caring and sensitive to his needs. He is stimulated and happy. He enjoys all the activities on offer and they are varied and interesting.

Reply from Tracey Webb, Registered Manager at Brynmawr Care Village

Thank you so much for taking the time to share your positive experience. We are thrilled to hear that your friend is happy, stimulated and well cared for. Our team works hard to provide personalised, compassionate care and it's wonderful to know that this has made a difference for your friend. We're also glad to hear that he enjoys the variety of activities we offer. Keeping our residents engaged and ensuring they have plenty of interesting things to do is a key part of our approach and we're so pleased to hear that he is benefiting from this. Thank you for your continued support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brynmawr Care Village
from V E (Wife of Resident) published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience

My husband was in Brynwood for two years and the care and staff were excellent. The home was very clean, bright and everyone was so caring.

Reply from Tracey Webb, Registered Manager at Brynmawr Care Village

Thank you so much for your kind words and for taking the time to leave us a review. We're truly grateful that we could be part of your husband's care journey for the past two years. It's wonderful to hear that our team made a positive impact and that you found the environment welcoming and supportive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brynmawr Care Village
from S S (Sister of Resident) published on 14 October 2024

Submitted via Postal Card • Report

Overall Experience

I visit my relative six times a week. I feel sometimes they rush the food down and drink. When feeding, not giving enough time for food to go down and I feel it could lead to aspirating. On weekends, I feel a lack of activities, just sat watching TV.

Reply from Tracey Webb, Registered Manager at Brynmawr Care Village

Thank you for taking the time to share your feedback. We value your regular visits and involvement in your relative's care at Brynmawr Care Village. Thank you for the positive 5 star reviews and your continued support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brynmawr Care Village
from C B (Son-in-law of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience

Brynwood is an amazing facility with great staff who are always caring and willing to go the extra mile. The home is always really clean and tidy and they are always trying to find new things to keep the residents entertained. Couldn't wish for a better place.

Reply from Tracey Webb, Registered Manager at Brynmawr Care Village

Thank you so much for your wonderful feedback. We are thrilled to hear that you've had such a positive experience with our team and the care we provide. It's incredibly important to us that our residents feel comfortable and engaged. Your kind words about our staff's dedication mean a lot. We truly appreciate your continued support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Beacon Lodge
from Julie G (Mother of Resident) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience

I find the staff are nice and most welcoming and my son always seems happy.

Reply from Tracey Webb, Registered Manager at Beacon Lodge

Thank you for your kind words! We're thrilled to hear that you find our staff welcoming and that your son is happy here. It's our top priority to create a warm and positive environment for both our residents and their families. Thank you for your continued support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brynmawr Care Village
from Sandra S (Daughter-in-law of Resident) published on 17 September 2024

Submitted via Postal Card • Report

Overall Experience

Very caring and approachable staff.
Spotless facilities.
Lots of activities for residents and families welcome to attend.

Reply from Tracey Webb, Registered Manager at Brynmawr Care Village

Thank you for your kind words. We're so pleased you're happy with the care our team has and continue to offer to our residents and their loved ones. We appreciate all of your support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Beacon Lodge
from Erika N (Mother of Resident) published on 4 September 2024

Submitted via Postal Card • Report

Overall Experience

My son is happy and settled here, the staff are friendly and he likes them all. He enjoys the activities and going out. He is well cared for here.

Reply from Tracey Webb, Service Manager at Beacon Lodge

Thank you so much for your wonderful review. We are thrilled to hear that your son is happy and settled at Beacon Lodge. It means the world to us that he enjoys the activities and outings and that he feels well cared for by our staff. If there's ever anything more we can do, please don't hesitate to reach out.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Beacon Lodge
from Susan D (Wife of Resident) published on 24 July 2024

Submitted via Postal Card • Report

Overall Experience

I'm here seeing my husband who has dementia. I find the home very nice and the staff excellent with the clients. I find the staff very friendly and good at their job. My husband is my first priority but I talk to the other clients also who are able to talk.
The food is very good. Also, my husband doesn't

interact but some of the other clients do. They do try with him sometimes though.

Reply from Tracey Webb, Registered Manager at Beacon Lodge

Thank you for your kind words. We're very pleased you have found our staff friendly and welcoming. It is lovely to hear you are happy with the food, our team makes it a priority to provide delicious and nutritious meals to our residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brynmawr Care Village
from Clare T (Daughter of Resident) published on 2 July 2024

Submitted via Postal Card • Report

Overall Experience

Generally positive, some difficulties with communication regarding what is happening/changes in presentation or medical concerns. Lack of involvement in general care/decisions. Some issues around property (missing items). Some really lovely carers/nurses caring for Mam, but sometimes some do not even

acknowledge us as family members. Mam does not seem to get much access to stimulation or activities specific to her needs.

Reply from Tracey Webb, Registered Manager at Brynmawr Care Village

Thank you for taking the time to leave us a review, as we're grateful for the feedback. Your Mam is a much-valued and longstanding member of the Brynmawr Care Village community (as are you, as a regular visitor). We would be happy to do this on a one-on-one basis if you feel able so that we can better understand the details. I hope that our enhanced reviews, where we encourage families to meet with us face-to-face to discuss their loved one's needs and progress, are something you will be able to use going forward.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brynmawr Care Village
from Elwyn P (Husband of Resident) published on 29 April 2024

Submitted via Postal Card • Report

Overall Experience

My wife has been a patient here for some nine years but during the last eighteen/twenty weeks, she has had a problem where she is scratching continually and her skin gets very raw and inflamed. She has had various creams and medicines applied and seen by many different doctors but sadly to no avail.

Would you please consult a dermatologist to get to the bottom of this problem because nothing seems to be working at the moment?

Reply from Wayne Rees, Head of Region at Brynmawr Care Village

Thank you for completing the star ratings and we do appreciate the specific issue that is causing you concern. Obviously, it is not appropriate for us to give any more detail about that in a public forum. However, if you remain unsure of the latest situation regarding the dermatology referral or the care that is in place pending the appointment, please feel free to discuss this with the registered nurses or service manager when visiting next or by calling. We do understand your concern and want to reassure you that we always liaise closely with various external professionals, for all residents' benefit. Please let us know if there is anything further we can do to improve those areas where you have scored the home as less than five stars. We really value your support for the home, as your wife is very much part of the Brynmawr Care Village community after nine years with us!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brynmawr Care Village
from Ann H (Daughter of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience

Staff are very friendly and caring. Mam has settled quite well and appears well cared for.
Very early days - only been here a few weeks but good impression so far.

Reply from Tracey Webb, Service Manager at Brynmawr Care Village

We are thrilled to hear that your mam has settled in well and that you've already formed a positive impression of our staff and the care provided. As you mentioned, it is still early days but we are committed to maintaining the same level of friendliness, care and support throughout your mam's stay. If there is anything more we can do to ensure her comfort and well-being, please do not hesitate to let us know.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Caron Group in Blaenau Gwent

Caron Group Locations in Blaenau Gwent (2)

Caron Group Reviews in Blaenau Gwent (32)

Brynmawr Care Village

Brynmawr Care Village

Brynmawr Care Village

Brynmawr Care Village

Brynmawr Care Village

Brynmawr Care Village

Brynmawr Care Village

Brynmawr Care Village

Brynmawr Care Village

Brynmawr Care Village

Brynmawr Care Village

Brynmawr Care Village

Brynmawr Care Village

Beacon Lodge

Brynmawr Care Village

Beacon Lodge

Beacon Lodge

Brynmawr Care Village

Brynmawr Care Village

Brynmawr Care Village

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers