Caron Group in Bridgend | 3 Care Homes

Review of
Treetops Residential Care Home
from Amelia P (Daughter of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience

My dad is very happy and comfortable at Treetops. I am very grateful for all the help and care you provide. There are always events and activities to keep busy with, family are always made welcome. Staff are very friendly and welcoming. Thank you all.

Reply from Ewa Lewinska-Owen, Registered Manager at Treetops Residential Care Home

Thank you so much for your kind words. We are delighted to hear that your dad is happy and comfortable at Treetops. It is wonderful to know that the activities and events are keeping him engaged, and that you feel welcomed as a family. If you ever need anything, please don't hesitate to reach out. Thank you again for your support.

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Review of
Abergarw Manor Care Home
from Margaret K (Wife of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

My husband was admitted to Abergarw after a long stay in hospital and I was apprehensive as to whether he would settle. Within days, however, the staff, who chose to go out of their way to speak to him and make a fuss of him, were being rewarded with a smile and they were already teasing out the personality

behind the twinkle in his eyes. The nursing staff were second to none, dealing promptly and efficiently with the ailments he suffered during his 8 week stay and communicated well with me throughout. Abergarw certainly has a high number of "stars" right across the organisation eg in front line care, entertainment, cleaning, admin, catering. His birthday there (sadly his last) was actually his best in years! Naturally there were teething problems, mainly around my husband's diet, but these were resolved quickly and efficiently. My only recommendation if starting a new relationship with "any" Home is to arrange an early meeting to agree on mutually acceptable communication routes.

Reply from Marie Lakin, Registered Manager at Abergarw Manor Care Home

Thank you for your thoughtful review. We are so pleased your husband felt comfortable and well cared for, and that his last birthday was such a special day. We truly value your feedback on communication and are grateful we could reach an agreement that worked well for everyone. Thank you for your trust - it was an honour to care for your husband.

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Review of
Anwen Care Home
from W W (Partner of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

I've got to say the staff plus the management are very helpful.

Reply from Kelly Sims, Registered Manager at Anwen Care Home

Thank you for your kind words! We're delighted to hear that you've found our staff and management to be so helpful. Providing support and care with kindness is at the heart of what we do. Thank you for your continued support.

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Review of
Anwen Care Home
from S B (Niece of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

A pleasing home and always very clean. It doesn't smell of old people. Nice and modern. The staff are very kind and jolly. Also professional and caring. Very supportive as are the office staff and managers. Always welcoming. Probably good but never around at meal times as these are rightly restricted.

Reply from Kelly Sims, Registered Manager at Anwen Care Home

Thank you for your kind words and for sharing your experience. We're so pleased to hear that you find Anwen to be a welcoming, clean, and modern home. Creating a comfortable and uplifting environment for our residents and visitors is something we take great pride in. It's also wonderful to hear that our team, both care staff and office staff, have made a positive impression with their kindness, professionalism, and support. We truly appreciate your recognition of their hard work and dedication. Thank you for your support.

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Review of
Anwen Care Home
from Jackie C (Wife of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

My husband has good care and attention. We are always notified about his health. His clothes are always spotless as is his room.

Reply from Kelly Sims, Registered Manager at Anwen Care Home

Thank you for your lovely feedback. We're so pleased to hear that your husband is receiving the care and attention he deserves. Maintaining high standards of cleanliness and ensuring our residents are comfortable and well cared for is incredibly important to us. We're also glad that our communication about your husband's health helps keep you reassured and informed. Thank you for your continued support.

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Review of
Abergarw Manor Care Home
from Jennifer J (Partner of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

First admitted from the hospital. Communication was difficult at first, every effort was made by staff to support and understand the needs of partner. Contact from staff when incidents happened and relevant procedures made - GP etc. Ambulance contacted and information given.

Reply from Marie Lakin, Registered Manager at Abergarw Manor Care Home

Thank you for sharing your review with us. We're pleased to hear that our team was able to support your partner during their transition from the hospital and work together to meet their needs. Providing clear communication and ensuring the right steps are taken in any situation is a priority for us. We're glad that you felt confident in our processes, from contacting healthcare professionals to keeping you informed when necessary.

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Review of
Treetops Residential Care Home
from Jeffrey J (Nephew of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

My aunt is very happy living at Treetops and we are very grateful for the kindness and professionalism of all the staff.

Reply from Ewa Lewinska-Owen, Registered Manager at Treetops Residential Care Home

Thank you so much for your kind words! We're delighted to hear that your aunt is happy living at Treetops. Our team works hard to create a warm and supportive environment for all our residents, and it's wonderful to know their efforts are appreciated. Thank you for your continued support.

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Review of
Anwen Care Home
from Jan W (Daughter of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

From March 2024 - August 2024, my amazing dad became a resident at Anwen, he had dementia. I have to say the support and care that my dad received was amazing. Not only did they look after my dad, they helped and supported me when I visited him every day. The management and staff are amazing. Thank

you for all you did for my dad and all the steps the staff put in. I will always remember what you did for him. Thank you.

Reply from Kelly Sims, Registered Manager at Anwen Care Home

Thank you so much for your heartfelt review. It means the world to us that we could provide the care and support your dad needed during his time at Anwen. Supporting both our residents and their families is at the heart of what we do and knowing that our team made a positive difference to you and your dad is deeply touching. We feel privileged to have been part of his journey and are grateful for the trust you placed in us. Your kind words about our staff and management will be shared with the team.

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Review of
Anwen Care Home
from Gillian W (Wife of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

The standard in Anwen Care Home is first-class. Since my husband has been in their care he has improved considerably. Any medical problems are dealt with immediately. He is stimulated by all the activities and the love and attention he is given by everyone. The staff in all areas work as one excellent

team to provide the best care possible.

Reply from Kelly Sims, Registered Manager at Anwen Care Home

Thank you so much for your wonderful feedback and for taking the time to share your experience with Anwen Care Home. We are truly honoured to care for your husband and are delighted to hear about his improvement since joining us. Our team is committed to providing the highest standard of care and it's heartening to know that our efforts are making a positive difference in his well-being. Your kind words about our staff mean the world to us. Thank you for your support.

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Review of
Anwen Care Home
from Paul G (Partner of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

Lovely care home. The staff are very friendly. The home is clean.

Reply from Kelly Sims, Registered Manager at Anwen Care Home

Thank you for your kind words! We're thrilled to hear that you've had a positive experience with our friendly staff and clean environment. We strive to provide the best care and comfort for our residents, and your feedback means a lot to us.

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Review of
Anwen Care Home
from Pamela B (Wife of Resident) published on 14 January 2025

Submitted via Postal Card • Report

Overall Experience

I highly recommend Anwen Care Home for its cleanliness and care of residents. It doesn't smell and all the staff are polite and friendly.

Reply from Kelly Sims, Registered Manager at Anwen Care Home

Thank you so much for your kind words and glowing recommendation of Anwen Care Home. We are delighted to hear that you were impressed with the cleanliness and the care provided to our residents. Our team works hard to create a welcoming and comfortable environment and it's wonderful to know their efforts have made a positive impression. Your feedback about the friendly and polite staff means a lot to us, as we strive to ensure every resident and visitor feels valued and respected.

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Review of
Treetops Residential Care Home
from L W (Cousin of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience

I am very happy with the care my cousin receives.

Reply from Ewa Lewinska-Owen, Registered Manager at Treetops Residential Care Home

Thank you so much for your kind words! We're delighted to hear that your cousin is receiving care that meets your expectations. It's our priority to provide the best possible support, and your feedback means a lot to us.

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Review of
Abergarw Manor Care Home
from D L (Wife of Resident) published on 11 December 2024

Submitted via Postal Card • Report

Overall Experience

The care given to the residents is first-class. The food is good and medical care is very good. I would prefer to have a singing group singing songs from the shows or music more in keeping with the ages of the residents. Too many loud singers singing Elivs and his kind of music, more soothing ballads

by a trio or small choir would be more acceptable. A small harmony group around Christmas would be appreciated by all and not too loud.

Reply from Marie Lakin, Registered Manager at Abergarw Manor Care Home

Thank you so much for your thoughtful review and kind words about the care, food and medical attention at our care home. We're delighted to hear that these aspects meet your expectations. Thank you for your continued support.

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Review of
Abergarw Manor Care Home
from M D (Sister of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

My experience of the staff at this residence is that everyone is very professional and kind. The Abergarw Manor Care Home is always spotless.

Reply from Marie Lakin, Registered Manager at Abergarw Manor Care Home

Thank you so much for your kind words and positive feedback about Abergarw Manor Care Home. We're thrilled to hear that you've experienced our staff as professional and kind, providing exceptional care in a warm and respectful environment as it's our top priority. Your comments about the cleanliness of our home are greatly appreciated as well. Maintaining a spotless and welcoming space for our residents and visitors is something we take great pride in.

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Review of
Anwen Care Home
from M C (Wife of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

My husband came to Anwen Care Home in January 2024. From day one his pressure ulcer was a priority and the general nursing care has been extremely good. Carers have time for all residents treating each one as an individual with dignity and compassion. They acknowledge relatives with friendly smiles

and help in any way they can. The well-being team are exceptional, encouraging all to participate in activities. Fantastic they have encouraged my husband to achieve in his stages of dementia. I am grateful for their support and comfort to me. Any issues we have, have been dealt with promptly, sympathetically and satisfactorily. The manager is extremely friendly and always ready to discuss anything relating to my husband's care. I would like to express my appreciation to all employees of Anwen Care Home including those not always seen for providing excellent care.

Reply from Kelly Sims, Registered Manager at Anwen Care Home

Thank you so much for sharing your heartfelt feedback about your experience with Anwen Care Home. We're truly honoured to have been entrusted with your husband's care and it's wonderful to hear that you've felt supported and reassured since day one. Treating each resident with dignity and compassion is at the core of our values and it means so much to hear that this has made a difference for both your husband and your family. Your kind words about our well-being team and their encouragement of your husband during his dementia journey are incredibly uplifting. We aim to make every day meaningful and it's rewarding to know that their efforts have had such a positive impact. Thank you also for recognising our behind-the-scenes team members who contribute to the care and comfort we strive to provide every day.

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Review of
Anwen Care Home
from H B (Son of Resident) published on 27 November 2024

Submitted via Website • Report

Overall Experience

The staff are very helpful and caring, always pleasant, they all work so hard. Very well maintained care home. Lovely gardens for the residents to sit outside. Regular activities go on in the care home, lovely hairdressing salon in the care home as well. Residents are clean and tidy there as well.

Reply from Kelly Sims, Registered Manager at Anwen Care Home

Thank you so much for your thoughtful and kind review. We're delighted to hear that you've had such a positive experience with Anwen Care Home. Our dedicated staff take great pride in providing compassionate care and it's wonderful to know their hard work is appreciated. We're glad you noticed and enjoyed the lovely gardens; they are a favourite spot for many of our residents. The hairdressing salon and regular activities are part of our commitment to making sure our residents feel comfortable, cared for, and engaged.

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Review of
Anwen Care Home
from Jacqueline J (Daughter of Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience

I have always found staff and management polite and welcoming.

Reply from Kelly Sims, Registered Manager at Anwen Care Home

Thank you for your kind words. We're delighted to hear that you've found our staff and management polite and welcoming. Creating a warm and friendly atmosphere is something we take great pride in and your feedback means a lot to us. Thank you for your continued support.

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Review of
Abergarw Manor Care Home
from Lynne H (Daughter of Resident) published on 14 November 2024

Submitted via Website • Report

Overall Experience

Mum was there from 11th July to the 1st August 2024, but once my mum was bedbound that was another thing. The first day I went to my mum she was hanging out of bed. My husband called a nurse, and she told me that I should have not put her back to bed. I explained that I had over 30 years experience.

She said that didn't matter, no way I was going to leave my mum hanging out of bed. The second day I called to see Mum she was dripping in urine, called a nurse, and this is what she said, "I have no one to change", so I said I will do it myself. The next time I called in to see her and the staff walked past my mother's room, no attempt to go in and see her. I opened the door, the curtains were shut, light on and window shut. The smell was disgusting so I went to see the manager and the response was it will not happen again. Well the next day she was the same as the day before, back to the manager. I waited for them to change her. The only day that my mum was clean and tidy was the day she died.

Reply from Marie Lakin, Registered Manager at Abergarw Manor Care Home

Thank you for sharing your thoughts and feedback. However, I am saddened to read your recollection of events, which does not match my own, and has come as a surprise particularly given the thanks you expressed at the end of your mother's time with us. I am very happy to meet with you to go through your mother's needs and the care we gave, if that would assist. I would certainly appreciate the opportunity to understand why our recollections differ so significantly, in case there are lessons we can learn. Our team aims to provide a high level of care and attention, and we continuously work with our staff to review and enhance our care practices, with the goal of providing a comfortable and respectful environment for all our residents.

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Review of
Treetops Residential Care Home
from K M (Daughter-in-law of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience

My father-in-law has been a resident for a few months now. He is happy and settled, well looked after. Entertainment is regular and this month there was a wild west afternoon with singing and icing on the cake, animals. Family were invited and there was a good turnout. It was very well organised.

Reply from Ewa Lewinska-Owen, Registered Manager at Treetops Residential Care Home

Thank you so much for your kind review. We're delighted to hear that your father-in-law is happy, settled, and well cared for with us. We're thrilled that the Wild West afternoon was a hit. It's wonderful to see families join in and make these events even more special. Our team is committed to organising enjoyable and memorable activities for our residents, and it's great to hear that everyone had a fantastic time. Thank you again for your support; we're honoured to be a part of your father-in-law's care.

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Review of
Treetops Residential Care Home
from A M (Son of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience

Family day. they had a country and western-themed day. other than the weather, the event went really well. My father had a great time as well as the other residents. My father's great-grandchildren also had a great time. It was well organised with animals and plenty of fun and music.

Reply from Ewa Lewinska-Owen, Registered Manager at Treetops Residential Care Home

Thank you for sharing your lovely. We're so pleased to hear that your father and the whole family, especially his great-grandchildren, enjoyed the Country and Western-themed day. Despite the weather, it's wonderful to know that everyone had a great time with the music, animals, and fun activities. Our team works hard to create memorable moments for our residents and their families, and we're thrilled the event was such a success. Thank you for your kind words and for being a part of this special day with us!

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Care Homes Owned by Caron Group in Bridgend

Caron Group Locations in Bridgend (3)

Caron Group Reviews in Bridgend (81)

Treetops Residential Care Home

Abergarw Manor Care Home

Anwen Care Home

Anwen Care Home

Anwen Care Home

Abergarw Manor Care Home

Treetops Residential Care Home

Anwen Care Home

Anwen Care Home

Anwen Care Home

Anwen Care Home

Treetops Residential Care Home

Abergarw Manor Care Home

Abergarw Manor Care Home

Anwen Care Home

Anwen Care Home

Anwen Care Home

Abergarw Manor Care Home

Treetops Residential Care Home

Treetops Residential Care Home

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