Caron Group in Caerphilly | 1 Care Home

Review of
Valley View Care Home
from Julie R (Daughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

Firstly a big thankyou to all members of staff for the care you gave to my mother when she
came to Valley View care home 17th April 2024, until she sadly passed away on 10th February 2025.
She enjoyed being at the home, and in her first months she enjoyed the activities, the company and
she also

appreciated the way she was looked after.
As time progressed, she started to deteriate, especially suffering from Alzheimers, but she was always
smiling and happy and looked forward to chatting to the staff.
Your staff looked after her and supported her to when she sadly passed away on the 10th February.
It gave us comfort to know that she was not alone, and once again we really appreciate what you did
for our mother.
Your home is such a lovely clean happy environment, we could not of wished for anything more for her.

Reply from Eirwen Jones, Registered Manager at Valley View Care Home

Thank you so much for your kind words. It was an absolute privilege to care for your mother, and we are so pleased to know that she enjoyed her time with us. Knowing that she was smiling and happy, even as her health declined, means the world to us. Our thoughts remain with you and your family. Please don't hesitate to reach out if there's anything we can do.

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Review of
Valley View Care Home
from Christine H (Daughter of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

What a fabulous place can't say enough about the amazing staff. The place is always clean and tidy, staff are so caring and respectful. Mam is very happy there are always loads going on. Can't thank you enough.

Reply from Eirwen Jones, Registered Manager at Valley View Care Home

Thank you so much for your glowing review. We're absolutely delighted to hear that you and your mum are so happy with Valley View. Your kind words about our amazing staff, cleanliness, and respectful approach mean a great deal to us. We work hard to create a caring and vibrant environment, so it's wonderful to know your mum enjoys the activities and feels at home here. It's truly a privilege to care for your mum, and your gratitude is deeply appreciated by the whole team.

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Review of
Valley View Care Home
from Sharon P (Daughter of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

Mam has always had an excellent carer looking after her, she is always clean, dressed well, hair done. They always put her needs first make sure she drinks enough and eats, and medication is always given if not they find a way to give it if possible. First-class entrainment, food excellent mam is well

looked after, I've got no worries about leaving her here as she is well taken care of with dignity and respect if I had to give a score out of 10 it be a 10.

Reply from Eirwen Jones, Registered Manager at Valley View Care Home

Thank you for your wonderful review. We are so pleased to hear how happy you are with the care your mum receives. Knowing she is always well-dressed, and groomed, and that her needs are prioritised is exactly the standard of care we strive for every day. It's heartening to hear that you feel confident leaving your mum with us, knowing she is cared for with dignity and respect. Your comments about the food, entertainment, and attentiveness of our team truly mean the world to us. A perfect 10 is such high praise, and we're incredibly grateful for your trust in us.

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Review of
Valley View Care Home
from N R (Son of Resident) published on 21 November 2024

Submitted via Website • Report

Overall Experience

My father has been a resident for eight months at Valley View Care Home. My partner and I have extensive knowledge and experience in the care for the elderly so I can say with some confidence that the care provided is much more than we had hoped for. The staff really do care about their residents, from

their personal hygiene to their happiness and well being. My father is content, settled and cared for. His dignity has not been compromised and his love for the staff is frequently vocalised. My father's room is always clean, and his clothes are always clean and available. He enjoys the food and continues to put a little weight on. He is always involved in the myriad of activities that occur so frequently. The staff are available for any concerns you may have and whilst it is sometimes difficult to telephone through I remind myself that the priority are the residents, and I can call again with no difficulty. Sincerely, thank you all.

Reply from Eirwen Jones, Registered Manager at Valley View Care Home

Thank you for your thoughtful review. It is incredibly rewarding to hear such positive feedback, especially from someone with extensive knowledge and experience in elderly care. Your kind words are a testament to the hard work and dedication of our entire team at Valley View. We are delighted to know that your father is content, settled, and feels so cared for. Maintaining our residents' dignity, happiness, and well-being is at the heart of everything we do, and it's wonderful to hear that he vocalises his love for the staff, it truly means so much to us. It's great to hear that his room and clothing are kept to a high standard, that he's enjoying the food, and that he's engaging in our frequent activities. These aspects play such a vital role in ensuring that our residents lead a fulfilling and comfortable life. Thank you for your continued support.

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Review of
Valley View Care Home
from Kim M (Daughter of Resident) published on 21 November 2024

Submitted via Website • Report

Overall Experience

Can't fault the Valley View family, the manager and her team are fantastic, they are all amazing, my mum is so happy and well looked after everyone from cleaners to managers are fantastic, and the activities are amazing my mum especially enjoys the singing we love to see her singing. Very polite and

pleasant staff would highly recommend.

Reply from Eirwen Jones, Registered Manager at Valley View Care Home

Thank you so much for your wonderful review about Valley View. We're thrilled to hear that your mum is happy and feels so well cared for, it means the world to us to know that she's thriving in our care. It's especially lovely to hear how much she enjoys the singing activities! Seeing residents engage and find joy in these moments is why we are so passionate about what we do. Your kind words about our team, from the cleaners to the managers, are greatly appreciated. We take pride in fostering a warm, welcoming, and supportive environment, and your recommendation is truly the highest compliment we could receive.

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Review of
Valley View Care Home
from Denise E (Daughter of Resident) published on 19 November 2024

Submitted via Website • Report

Overall Experience

I must admit I was sceptical at first having heard rumours from families before the Caron Group took over but I decided to take a look and go with my own instincts. The first walk around went well but it's not until weeks and months pass that you truly see what all staff do.
My mam has now been a

resident at Valley View for 8 months and counting. She is very well cared for by all staff and all the family are made to feel welcome, after all, this is HER home now. From kitchen staff, cleaners, maintenance staff to carers, nurses and office staff I can't fault anyone. Don't get me wrong, we have had teething problems but things always get sorted once I've spoken to management - they are there to be pulled up if you're not happy or want to discuss something.
My mam, who is immobile, fed puréed food and blind is included in almost all activities. She is bathed regularly and her room is always spotlessly clean, and above all she is extremely happy!

Reply from Eirwen Jones, Registered Manager at Valley View Care Home

Thank you for taking the time to leave such a heartfelt review. We're so pleased to hear about your positive experience with Valley View Care Home and that your mam has settled in so well. We truly appreciate your kind words about our staff across all roles, every member of our team strives to make Valley View a welcoming and caring environment for both residents and their families, and it's wonderful to know that your mam feels happy and at home here. It's particularly touching to hear that she feels included in activities and enjoys a clean, comfortable environment. Thank you for your continued support.

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Review of
Valley View Care Home
from Gareth L (Son of Resident) published on 19 November 2024

Submitted via Website • Report

Overall Experience

My mother was admitted to Valley View Care Home in July last year following a stroke. The care provided by the staff has been exceptional, as have the facilities and food, and their overall friendliness and professionalism all helped make the transition as painless as possible.

Reply from Eirwen Jones, Registered Manager at Valley View Care Home

Thank you for your kind words and for taking the time to share your experience with us. We are delighted to hear that your mother's transition to Valley View Care Home has been smooth and that you are pleased with the care she has received. Our team works hard to provide exceptional care, and it is wonderful to know that the facilities, food, and overall professionalism of our staff have met your expectations. Knowing that we've been able to make such a positive difference for your mother during her recovery is truly rewarding. We will be sure to share your feedback with our team, as it will mean a lot to them. Thank you for your continued support.

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Review of
Valley View Care Home
from A J (Daughter of Resident) published on 24 June 2024

Submitted via Postal Card • Report

Overall Experience

Valley View is a beautiful home where our mother is well looked after and very content. The home is spotless and her bedroom is always fresh and clean. All levels of staff are so lovely from cleaners right up to management. Entertainment and activity staff are amazing, so much recreation going on even

our mother's speech has greatly improved. Would be nice to have more visiting areas available as Mam doesn't always want to sit in her room if the visiting room is occupied but we totally understand the privacy of residents. I would recommend this home, it is a loving family and we always are made to feel welcome by all staff. The carers and nurses keep us informed about our Mam. We are so happy Mam is in this lovely home.

Reply from Eirwen Jones, Registered Manager at Valley View Care Home

We greatly appreciate such a lovely review and it is an honour to care for your mother. We are ecstatic to know how well she is doing in Valley View. Your input is valuable to us as we strive to enhance the quality of services we provide to our residents. We appreciate your feedback regarding the visiting areas and we understand how important having more options is. We are actively working on creating more open spaces for our residents and their families to enjoy. Thank you again for your valuable feedback and for choosing Valley View. If you have any further suggestions or concerns, please do not hesitate to reach out.

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Review of
Valley View Care Home
from J M (Son of Resident) published on 28 March 2024

Submitted via Postal Card • Report

Overall Experience

Very positive first impressions of all the staff being very friendly and helpful.

Reply from Eirwen Jones, Registered Manager at Valley View Care Home

Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you have such positive first impressions. I'll be sure to pass along your kind words to our team. It means a great deal to us to know that our efforts are recognized and appreciated.

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Review of
Valley View Care Home
from D G (Grandson of Resident) published on 14 March 2024

Submitted via Website • Report

Overall Experience

Cannot thank the staff enough here at Valley View Care Home for looking after my nan before she passed. They were marvellous with her, polite, kind and very caring. She only spent 1 week there before she sadly left us but all of us as a family can't fault the care she received while being there. Thank

you all so much for taking care of my nan on her last days here with us, all of you are a credit to Valley View.

Reply from Eirwen Jones, Registered Manager at Valley View Care Home

Thank you for sharing your experience with us, during what must be a difficult time for you and your family. We are grateful for the opportunity to have been a part of your Nan's care, and we are honoured that you found her stay with us to be positive. If there is anything we can do to support you further, please do not hesitate to reach out.

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Review of
Valley View Care Home
from Bethan T (Daughter of Resident) published on 6 March 2024

Submitted via Website • Report

Overall Experience

My mam was admitted to Valley View following her having suffered a stroke which had left her immobile and unable to speak. During her time there we witnessed her being treated so gently and with dignity and respect that it was heartwarming. The staff there are all wonderful and the atmosphere was something

everyone from our family commented on when they visited. As a family we were very much treated as part of the 'Valley View family' and I cannot thank them enough for all they did to make my Mam so comfortable right up until the end.

Reply from Eirwen Jones, Registered Manager at Valley View Care Home

Thank you so much for your review. It truly warms our hearts to read such kind words about your experience with us at Valley View. We're so grateful to have been a part of your Mam's journey and to have supported both her and your family during such a significant time. Please know that our doors are always open, and we are here for you and your family should you ever need anything.

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Review of
Valley View Care Home
from Sara S (Daughter of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience

I am very happy with this care home. My dad is a completely different gentleman, he’s walking which he wasn’t doing, talking much more to family and every time you speak to him he says how lovely it is and not to take him home.
The staff are always very helpful and keeps me informed of everything Dad

does and if he requires anything I couldn’t have asked for a nicer home for him.

Reply from Eirwen Jones, Registered Manager at Valley View Care Home

Thank you for your kind words, we sincerely appreciate your wonderful feedback. We are so pleased with the progress your dad has made and it brings us immense joy to see his mobility improve. At Valley View, we strive to provide the highest level of care and support to all our residents, and feedback like yours affirms that we are achieving our goals. Please do not hesitate to reach out if there is anything else we can assist you with.

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Review of
Valley View Care Home
from A G (Daughter of Resident) published on 30 January 2024

Submitted via Website • Report

Overall Experience

My dad has dementia and is anxious and confused. He moved in last year and the staff here have been excellent. They have welcomed my dad and family members with enthusiasm and nothing is too much trouble. The care they provide is excellent and my dad is very comfortable. They engage him as much as possible

and respect his wishes when he wants some quiet time. The interaction with residents in the home and the activities provided are brilliant. They listen to us as a family and to my dad in relation to his ongoing needs. Thank you to one and all!

Reply from Eirwen Jones, Registered Manager at Valley View Care Home

Thank you for your review, we are so pleased to hear about your positive experience at Valley View. Providing comfort and support to your Dad is at the heart of what we do, and knowing that he feels at home with us means the world to us. If there's ever anything we can do to enhance his stay or support your family further, please don't hesitate to reach out.

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Review of
Valley View Care Home
from Lynne F (Daughter of Resident) published on 14 September 2023

Submitted via Website • Report

Overall Experience

When Mum arrived she was confused and distressed having moved from a previous care home. She was subdued, disillusioned and didn’t want to live. She had stopped eating, drinking and communicating. But now she is in a completely different place. Since being at Valley View, she has been nurtured back

to her old self. She eats, drinks well and communicates. She is so much like her old self; cheeky, teasing and making friends with her favourite staff. She even walks better. Staff are friendly and embracing of residents. Nothing is too much trouble, staff have time to communicate and are always near to hand. The food is lovely and cooks/chef spend time in the dinning area preparing food in front of residents. They can smell the food being prepared and this encourages eating. The management team are friendly and will listen to any concerns and are willing to offer information. Although I have not had any concerns. Plenty of safety equipment around. There are plenty of activities taking place.

Reply from Eirwen Jones, Registered Manager at Valley View Care Home

We are absolutely thrilled to hear such wonderful feedback about your family member's experience at Valley View! Thank you for taking the time to share your positive review. It brings us immense joy to know that your mum is doing well in our care; your words of appreciation mean so much to the team. Thank you again for your kind words and for entrusting us with your loved one's care. We look forward to continuing to support your family and providing a loving, supportive, and enriching environment for your beautiful mum.

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Review of
Valley View Care Home
from Jan B (Daughter of Resident) published on 7 September 2023

Submitted via Website • Report

Overall Experience

I was very worried about putting my mum in a care home but I couldn't have put her in any better place than Valley View in Hengoed. In the 15 months, she was there, she always said how kind the staff were to her and the dignity and respect they showed to my mum, especially this month, when she gained

her wings, will live with me always.
A lot of the staff went out of their way to spend time with my mum, especially as she became more and more frail. Every effort was made to allow my mum to express her wishes and cater to her needs. She was often encouraged to join the other residents and when she didn't feel like it, every effort was made to ensure that she was comfortable. The care taken of my mother by the staff, especially in those last weeks and months, was exceptional.

Reply from Eirwen Jones, Registered Manager at Valley View Care Home

Thank you for your review, we truly appreciate your feedback; it was an honour and privilege to care for your wonderful mum. It is heartwarming to know that you felt welcomed and witnessed the exceptional care and support that we provide to our residents. I will pass your comments on to the team, who will be touched.

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Review of
Valley View Care Home
from Bryan J (Son of Resident) published on 10 August 2023

Submitted via Website • Report

Overall Experience

My mum recently moved to the Valley View care home after being in hospital for a number of weeks. Mum has improved in health and well-being. All the staff are so helpful and you can see that they all care for the residents. Once again many thanks from mums family.

Reply from Eirwen Jones, Registered Manager at Valley View Care Home

Thank you so much for taking the time to share your positive experience at Valley View. We are delighted to hear your Mum has improved health and well-being, our team takes great pride in providing a comfortable and supportive environment for all our residents. Your kind words mean a lot to us and we hope to see you soon.

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Review of
Valley View Care Home
from Jayne M (Daughter of Resident) published on 6 July 2023

Submitted via Website • Report

Overall Experience

My dad has been at the care home for a number of years now, I can not praise the staff enough for the care that is given to him. But a special mention must go to the well-being officer who gets to know every resident's interests to ensure that they are able to take part in activities. The home is welcome

and homely, where Dad is always happy.

Reply from Eirwen Jones, Registered Manager at Valley View Care Home

It is wonderful to read your kind words and we are thrilled to have created an environment that brings comfort and happiness to your dad. Thank you, especially for highlighting the exceptional work of our well-being coordinator; she is a true asset to our team and goes above and beyond to ensure the holistic well-being of our residents. Your lovely review serves as a testament to our unwavering commitment to providing compassionate and comprehensive care and we look forward to seeing you soon at Valley View.

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Review of
Valley View Care Home
from Shaun C (Son of Resident) published on 30 May 2023

Submitted via Website • Report

Overall Experience

My mother has only been a resident at Valley View Care Home for eight weeks but she was made very welcome from day one and the staff have all treated her with dignity, respect and sympathy as well as acting very professionally at all times. The whole experience of using the home has been made a lot

easier during a very difficult time for both my mum and the family.
The home itself has excellent facilities, is well-maintained and they offer numerous activities to involve and stimulate the residents. I know it's early days for us but to date, I am extremely impressed. Thanks to all the staff.

Reply from Eirwen Jones, Registered Manager at Valley View Care Home

Thank you for your kind words and recognition of the team at Valley View. We are thrilled to hear that your mother is receiving high-quality care, the care we deliver to our residents is extremely important to us. Your comments will be passed on to the team who will be touched.

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Review of
Valley View Care Home
from J P (Daughter of Resident) published on 25 May 2023

Submitted via Website • Report

Overall Experience

Having no previous experience or connection with a care or nursing home facility, we find Valley View Care Home to be of a good standard and we feel comfortable with the care our mother receives there. It is a friendly, relaxed care home with excellent staff and very good, organised daily activities

for the residents.

Reply from Eirwen Jones, Registered Manager at Valley View Care Home

Thank you for your kind words, the team will be so pleased to hear you are happy with the care and activities provided at Valley View.

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Review of
Valley View Care Home
from Gail H (Daughter of Resident) published on 25 May 2023

Submitted via Postal Card • Report

Overall Experience

My mother has been at Valley View Care Home for over a year now and she is very settled and contented and feels that the care she receives to be of an excellent standard. In my opinion, the home is well-managed, cleanliness is of a high standard and the staff are always kind and helpful. If there is

a medical problem, issues are always reported to the correct department and referrals are made and next of kin are made aware. Overall, I am very impressed with the overall standard of the home.

Reply from Eirwen Jones, Registered Manager at Valley View Care Home

Thank you for your review, we are so pleased to hear that your and your mother's experience at Valley View has been positive. Our residents’ well-being is our greatest priority and it is wonderful to hear that you are pleased with the quality of care.

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Care Home Owned by Caron Group in Caerphilly

Caron Group Locations in Caerphilly (1)

Caron Group Reviews in Caerphilly (33)

Valley View Care Home

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