Caron Group in Cardiff | 2 Care Homes

Review of
Ely Court Care Home
from Andrew P (Brother of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

We are very lucky we found this place for my brother 18 months ago when he was deteriorating with a neurological condition. The care he has received has been exceptional. The staff are amazing and all of them seem to be glad to work there and there's very little staff turnover. My brother took a long

time to adjust to the change when he moved to Ely Court (due in part to his condition) but is now genuinely happy there and doesn't hesitate to say it's his home. The activities programme is impressive and now 7 days a week, and my brother is happy to join in those activities he likes but also content to entertain himself in his room at other times. When the new garden is complete this will make quite a difference for my brother because if there's any criticism it's the lack of exercise available to him (as an adult in his 50s) and I'm sure circuits of the new garden will become part of his routine once it's finished.

Reply from Becci Roberts, Registered Manager at Ely Court Care Home

Thank you for your kind words and for sharing your brother's experience with us. Our team takes great pride in providing compassionate, high-quality care, and it's wonderful to know their dedication has made a positive impact. We are delighted that to hear you brother enjoys our activities programme and we look forward to the completion of the new garden, which will provide a great space for residents to enjoy fresh air and movement. Thank you again for your support, we are privileged to have your brother as part of our community.

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Review of
Glain House
from Wendy B (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

We chose Glain House after visiting many homes in Cardiff because it was light and airy, the corridors and the rooms were big, it did not feel like a hospital and there was an outside space. We also liked the living space which was a very large area of a combined living room and dining area. My mum

also has a sister there and was recommended by her relatives.
My father stayed there for nine months before he passed away in the early days of 2025. The staff were very sensitive and helpful during this time.
My Mum enjoyed joining in the activities during visits to my father. Visiting family and friends are made very welcome and are encouraged to visit as often as possible. The visiting times are not restricted I would quite often arrive
at the home at 8:30 in the evening.
The staff were helpful and professional, they would do anything they could to help me and my Mum.

Reply from Chris Adamowicz, General Manager at Glain House

Thank you for taking the time to share such a heartfelt and detailed review. We are truly honoured that you chose Glain House for your father's care and are touched to hear that both he and your family felt supported during his time with us. It means so much to know that our team's efforts to create a welcoming, comfortable environment made a positive difference. We're also glad your mum could participate in activities and enjoy her visits. We strive to ensure family members feel at home here too and it's wonderful to hear that you appreciated the flexibility and atmosphere we aim to provide. Your kind words about our staff mean the world to us.

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Review of
Glain House
from Katherine J (Daughter of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience

My father is being cared for by some wonderful people.
They are very kind and they always have a smile when I visit, they go out of their way to make their patients happy and at home.
But I am reviewing because they work so very hard on what seems like low staffing. Caron Group need to look after

their staff and be aware of their needs as if these members of staff give up through working too hard with no appreciation from Caron Group they won't have a care home to profit off any longer. Thank you to the staff. Any lack of stars is directed at not enough staff to help existing staff have a better day.

Reply from Chris Adamowicz, General Manager at Glain House

Thank you for taking the time to share your feedback. We truly value the hard work and dedication our team puts into providing the best care and support for our residents. It's always wonderful to see that recognised, we ourselves have various ways in which we additionally acknowledge the dedication of our team, both from within the home and via Caron Group. Regarding staffing levels, please know that we are continually reviewing our team requirements to ensure we meet the needs of our residents effectively. These involve thoughtful discussions between the Home Management team and Caron Group's Central Support, working together to reach a consensus on the best approach. If you'd like to discuss this further, we warmly invite you to stop by the office at your convenience. We'd be happy to talk in more detail and address any questions or concerns you may have.

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Review of
Ely Court Care Home
from Vicki C (Daughter of Resident) published on 29 November 2024

Submitted via Website • Report

Overall Experience

It's difficult to describe how good Ely Court Care Home is. Every single member of staff has a very warm, welcoming and friendly manner towards residents and their family and friends. Real effort is made to create a happy, supportive environment for all and those efforts have really paid off in creating

what must be the model for excellent care homes everywhere. Myself and family will never be able to thank all the staff for everything that they do for mum to enable her to be happy and have fun and laughter in her life after what has been a very difficult time for her. I thank my lucky stars that we found you!

Reply from Becci Roberts, Registered Manager at Ely Court Care Home

Thank you so much for your heartfelt review. Your kind words mean the world to our entire team at Ely Court Care Home. We are truly honoured to care for your mum and to be part of her journey to happiness and laughter after a challenging time. Creating a warm, supportive environment is at the heart of everything we do, and it's incredibly rewarding to know that it has made a positive difference for your mum and your family. Thank you for your continued support.

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Review of
Glain House
from Michael H (Husband of Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience

Since my wife has been at Glain House she has come on great. She is a different woman. Nothing is too much trouble for the staff or management.

Reply from Chris Adamowicz, General Manager at Glain House

Thank you so much for your kind words. We're thrilled to hear that your wife is thriving here at Glain House and that you've noticed a positive change. Our team is dedicated to providing a comfortable and supportive environment and it's wonderful to know that their efforts have made a difference. Thank you for your continued support.

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Review of
Ely Court Care Home
from Elizabeth W (Daughter of Resident) published on 30 October 2024

Submitted via Website • Report

Overall Experience

Our mother has resided in Ely Court Care Home for the last 18 months. The home caters to her needs with total care and respect from ALL of the staff. Our mother has said on many occasions how safe she feels. Her room is extremely comfortable and modern. Having a specific dietary choice, the catering

staff make every effort to make her meals not only nutritious, but delicious too. There is always a warm welcome from every aspect of the staffing and they all know our mother's likes and dislikes. The home is kept spotlessly clean throughout and always smells so fresh. Our mother is immobile, but despite this, Ely Court are wonderful at including her in their many events and activities due to the fact that they have all the machinery required to enable this. If any family members have any queries, these are answered without delay. The home is run extremely well, professionally and with dignity. After looking at many other care homes prior, we find Ely Court provides everything our mother needs.

Reply from Becci Roberts, Registered Manager at Ely Court Care Home

Thank you so much for your wonderful review. We're delighted to hear that your mother feels safe, respected, and truly at home at Ely Court Care Home. Our team works hard to create a caring and personalised environment, and it's our pleasure to know that her dietary needs are met with such attention to both nutrition and taste. Maintaining a welcoming, comfortable, and inclusive atmosphere is very important to us, and we're thrilled to hear how much she enjoys the activities and events. It's a privilege to support your family.

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Review of
Ely Court Care Home
from Sandra C (Daughter of Resident) published on 9 October 2024

Submitted via Website • Report

Overall Experience

My mother has been fiercely independent all her life, so having to accept that she was no longer safe to live alone was a bitter pill for her to swallow, however with their care and understanding all the staff at Ely Court have made this so much easier for her, with plenty of activities and stimulation,

she no longer feels lonely, and as her daughter it is wonderful to come and visit and see her so content, warm, clean and well fed. I don't think I can single one or two members of staff out for praise as they are all wonderful and I am so pleased that mum is in their care.

Reply from Becci Roberts, Registered Manager at Ely Court Care Home

Thank you so much for your kind and heartfelt review. We understand how challenging it can be for someone as independent as your mother to adjust to a new chapter in her life, and we're truly touched that our care and support have made this transition easier for her. Our team at Ely Court is dedicated to creating a warm, engaging, and supportive environment, so it's wonderful to hear that she feels less lonely and is enjoying the activities and companionship we offer. It means the world to us that you find her content, well cared for, and happy, as we always strive to provide the highest level of care for each resident. Your praise for the entire staff is incredibly motivating for us all, as we work together to ensure that every resident feels comfortable and valued. It's an honour to have her as part of our Ely Court family, thank you for your continued support.

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Review of
Ely Court Care Home
from Judith W (Daughter of Resident) published on 19 September 2024

Submitted via Website • Report

Overall Experience

My mother was at Ely Court Care Home from January 2023 till, September 2023, it was a constant battle, to get the best care, and our hearts are broken as to what happened to our darling mother at the end of her life, we are still fighting it today. Look at all the 5-star ratings that's not right, no

one has all those 5-star ratings unless that's all they will put up, I wonder if they'll put this review on their website. I give them 1 star.

Reply from Becci Roberts, Registered Manager at Ely Court Care Home

Thank you for taking the time to share your feedback. We are sorry to hear that we did not meet your expectations during your mother's time with us, and we appreciate that you continue deeply to grieve her loss only a year later. Whilst this is not the correct forum to discuss your mother's care, both we and relevant outside agencies have investigated your concerns in detail, and with empathy and compassion. Our dedicated nurses and care team bring years of expertise in end-of-life care, ensuring each resident is treated with the utmost respect, compassion, and dignity. Whilst always looking to do better, we take great pride in the exceptional care we offer at Ely Court. We are proud of the reviews on this website, which we have no control.

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Review of
Glain House
from C L (Daughter of Resident) published on 20 August 2024

Submitted via Website • Report

Overall Experience

Mum has been a resident for just over a month now. In that time her health and well-being have improved dramatically. She has a new lease of life and that's down to the excellent care and interactions with all at Glain House.

Reply from Chris Adamowicz, General Manager at Glain House

Thank you so much for sharing this wonderful feedback. We're thrilled to hear that your Mum's health and well-being have improved so dramatically since coming to Glain House. It's incredibly rewarding to know that our care and interactions have made such a positive impact on her life. Your kind words mean a lot, we will be sure to pass them on to our team.

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Review of
Ely Court Care Home
from Patricia T (Wife of Resident) published on 10 June 2024

Submitted via Website • Report

Overall Experience

A year ago today, my husband was transferred to Ely Court. He had been in hospital for 8 months, he had complex needs. I cannot fault the care he received there, and also the support I was given. Sadly he passed away on December 12th 2023. I cannot thank the staff enough, R.I.P.

Reply from Becci Roberts, Registered Manager at Ely Court Care Home

Thank you for your kind words, it was our privilege to care for your lovely husband. We are so pleased to hear that the care and support provided met your expectations and that our team could make a positive difference. Your feedback means a lot to us, and we will share it with the team, who will be touched by your appreciation. If there is anything we can do for you in the future or if you need any further support, please do not hesitate to reach out.

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Review of
Glain House
from D L (Daughter of Resident) published on 3 May 2024

Submitted via Postal Card • Report

Overall Experience

My mum was discharged from hospital as an "end of life" patient with a burst appendix but having resided in Glain House since July 2023, she has improved no end but sadly her quality of life isn't great she is doubly incontinent, no longer walks and has dementia. The staff are very patient and kind

and I am very happy to know she is in their very capable hands!

Reply from Chris Adamowicz, General Manager at Glain House

We are deeply grateful for your kind words and appreciate your trust in our team to care for your mum during such a challenging time. We are committed to providing the highest standard of care possible and your recognition of our team's patience and kindness means a great deal to us. Please know that we are here to support both you and your mum every step of the way, if there is anything more we can do to enhance her comfort and well-being, please don't hesitate to let us know.

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Review of
Ely Court Care Home
from A J (Husband of Resident) published on 2 May 2024

Submitted via Postal Card • Report

Overall Experience

This is a very caring and supportive home. The attitude of the staff is "can do" and they are led from the top by a very able, professional and caring leader.

Reply from Becci Roberts, Registered Manager at Ely Court Care Home

Thank you for sharing your experience. We strive to provide the best possible care, and it is wonderful to know that our efforts are appreciated. If there is anything else we can do to enhance your experience, please don't hesitate to let us know.

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Review of
Ely Court Care Home
from Timothy E (Son of Resident) published on 29 April 2024

Submitted via Website • Report

Overall Experience

The carers all care for the people in the residence, nothing is too much trouble. They always ask what dad would like to eat whether a snack or a main meal. They carry out regular checks on health and well-being. They do breathing checks at night. There is always someone who can answer a question if

you have one. Most of the carers are local so when Dad starts to talk about the area they know what he is talking about even if it was a while ago. Can not ask for a better place for my father to stay in.

Reply from Becci Roberts, Manager at Ely Court Care Home

Thanks, we are enjoying caring for your dad. We appreciate your kind words and are so glad Dad can enjoy being with our team and chatting about our community that is familiar to them all.

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Review of
Glain House
from C M (Wife of Resident) published on 15 March 2024

Submitted via Postal Card • Report

Overall Experience

My husband was moved to Glain House a few weeks ago and was received with dignity and respect. His needs were catered for straight away in a very easy and quiet manner.
I have found in all my dealings with all the staff at Glain House that they are professional, caring, friendly and very good at their

jobs.
I felt that my husband would be safe and secure in his new home!

Reply from Chris Adamowicz, General Manager at Glain House

Thank you so much for taking the time to share your positive experience with us. We greatly appreciate your kind words and are thrilled to hear that you've found our team at Glain House to be professional, caring, friendly, and skilled in their roles. If you have any further comments or suggestions, please don't hesitate to reach out. Thank you once again for your lovely review and for choosing Glain House.

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Review of
Glain House
from Lisa P (Relative of Resident) published on 12 March 2024

Submitted via Website • Report

Overall Experience

My mum-in-law was a resident at the care home. Every staff member was kind and caring and made her stay at Gain House so happy for her. The care home is clean and tidy at all times. l would recommend this home to anyone who wants their loved one to have the best quality care; it's just one big family

who welcomes you straight away. Thank you, Gain House.

Reply from Chris Adamowicz, General Manager at Glain House

Thank you for your kind words and for taking the time to share your experience at Glain House. Creating a comfortable and welcoming environment for our residents is of utmost importance to us, and it is wonderful to know that we met your expectations.

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Review of
Glain House
from Michelle H (Daughter of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

Fabulous, it has given myself peace of mind every time I come to visit Dad.
He has settled in really well.
Staff are friendly and are always ready to help.
As for the care home - excellent in every way and has given me and my family peace of mind knowing he is in good hands.

Reply from Chris Adamowicz, General Manager at Glain House

Thank you ever so much for taking the time to share your thoughts. Your kind words serve as a great encouragement to all of us at Glain House. If there is anything more we can do to enhance your dad's experience, please don't hesitate to reach out.

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Review of
Glain House
from Kirsty K (Daughter of Resident) published on 26 January 2024

Submitted via Website • Report

Overall Experience

Couldn't recommend Glain House enough. My mum was only there for a few months before she sadly passed away. But the love and care my mum, and us family members receive was out of the world. Every staff member we made contact was was brilliant, helpful and very friendly. Nothing was ever too much.
It's

such a difficult time when you need to find a care home for somebody you love dearly, but Glain House made it so easy for us. From our first visit, we knew it's where we wanted Mum to be looked after. And they all looked after my mum so well. Just seeing how staff were with other residents whilst we visited knew we had made the right decision.
We will never be able to thank the staff at Glain House enough!

Reply from Chris Adamowicz, General Manager at Glain House

Thank you for your review, your kind words about the care provided to your mum mean a great deal to all of us, and we are honoured to have been a part of her life. We are grateful to have had the opportunity to be a part of her journey, and we hope that the memories of her time with us bring comfort to you and your family.

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Review of
Glain House
from Ian G (Son of Resident) published on 22 January 2024

Submitted via Website • Report

Overall Experience

Early days for my dad in the newly refurbished 3rd floor at Glain House, but I am highly impressed.
I cannot overstate the care, skill and enthusiasm that every staff member brings to their role. In his first five days there, the team transformed Dad's quality of life for the better, not least by rapidly

rebuilding his confidence to walk. More recently, they handled a small medical incident with tact and common sense. Management are highly approachable and Glain House co-ordination with hospital and GP visits has worked perfectly.
The food is good, we join Dad for meals. Cleanliness is very high. It is always easy to visit, and phoning him to chat is straightforward, outside busy times.
The city centre location is ideal for bus/train visitors (free parking also available), and there are no issues with noise or safety. It also makes local excursions easy, such as the regular trips offered for breakfast at a nearby pub.

Reply from Chris Adamowicz, General Manager at Glain House

Thank you for your review of Glain House, your kind words mean a lot to us. We are dedicated to offering the highest standard of care to our residents, and it is truly rewarding to know that our efforts have left a positive impression on you. We appreciate your support and look forward to maintaining the high level of service that has impressed you.

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Review of
Glain House
from Linda M (Daughter of Resident) published on 22 January 2024

Submitted via Website • Report

Overall Experience

My father moved into the home 6 months ago - I have nothing but praise for all the staff and management. I feel that the home is very transparent, nothing is too much trouble and staff appear to be well trained.

Reply from Chris Adamowicz, General Manager at Glain House

We are sincerely grateful for your wonderful review of Glain House. Your observation that "nothing is too much trouble" is a testament to our team's genuine passion for their work and the well-being of our residents. We take great pride in creating an environment where residents and their families feel heard, valued, and at home. If there is ever anything you need or any way we can further enhance your experience, please don't hesitate to let us know.

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Review of
Glain House
from Pippa R (Daughter of Resident) published on 16 November 2023

Submitted via Postal Card • Report

Overall Experience

Fantastic staff, hard working and very friendly. The nursing home is spotless and very spacious. You can visit without appointment and always a cheery welcome. My father always looks clean and well cared for.

Reply from Chris Adamowicz, General Manager at Glain House

Thank you so much for your incredibly positive review of Glain House. We are delighted to hear that you are satisfied with our services and it is an honour to care for your father. Your kind words reinforce our commitment to providing exceptional care. We look forward to continuing to meet and exceed your expectations.

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Care Homes Owned by Caron Group in Cardiff

Caron Group Locations in Cardiff (2)

Caron Group Reviews in Cardiff (63)

Ely Court Care Home

Glain House

Glain House

Ely Court Care Home

Glain House

Ely Court Care Home

Ely Court Care Home

Ely Court Care Home

Glain House

Ely Court Care Home

Glain House

Ely Court Care Home

Ely Court Care Home

Glain House

Glain House

Glain House

Glain House

Glain House

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Glain House

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