Caron Group in Swansea | 3 Care Homes

Review of
April Court Care Home
from J B (Respite Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

The care home is lovely and the care staff are so lovely and the manager is so helpful and understanding. I am not used to being spoiled like this.

Reply from Sarah Bennett, Registered Manager at April Court Care Home

Thank you so much for your kind words. It truly means a lot to us to hear that you're feeling so well cared for and spoiled! Our team works hard to create a warm, supportive environment for everyone, and it's wonderful to know that it's made a difference for you. We are so glad you are part of our April Court family!

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Review of
April Court Care Home
from Bronwen M (Friend of Resident) published on 21 April 2025

Submitted via Postal Card • Report

Overall Experience

Excellent staff; caring and friendly. Quick to attend to the resident's needs, welcoming to visitors offering tea and a seat. My client's room is small for wheelchair & hoist and corridors/lifts narrow and awkward for large chair. Some decor needs touching up. But the important thing - the care is very

good by lovely staff.

Reply from Sarah Bennett, Registered Manager at April Court Care Home

Thank you for your lovely comments about our caring team, we truly appreciate it. We are grateful for your honest feedback about the room size, accessibility, and decor, and will keep this in mind as we work to improve. Above all, we're glad the care we provide makes a positive difference.

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Review of
April Court Care Home
from Dawn C (Friend of Resident) published on 21 April 2025

Submitted via Postal Card • Report

Overall Experience

A lovely place, very welcoming. Staff friendly and engaged. All in all a really nice place to visit.

Reply from Sarah Bennett, Registered Manager at April Court Care Home

Thank you so much for your kind words. We are delighted to hear you've had such a positive experience at April Court. Our team works hard to create a welcoming and friendly atmosphere, so it is wonderful to know it made a difference to your visit. We truly appreciate your feedback and look forward to welcoming you back again soon!

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Review of
April Court Care Home
from J B (Niece of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

I have visited on many occasions and always found all the staff very helpful and very accommodating. It is a beautifully kept home and I cannot fault it.

Reply from Sarah Bennett, Registered Manager at April Court Care Home

Thank you for your kind words and for sharing your feedback. We are delighted to hear that you've consistently had positive experiences with our team. Your feedback means a great deal to us, and we are proud to provide a welcoming and well-maintained environment. We look forward to seeing you again soon.

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Review of
April Court Care Home
from M D (Son-in-law of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

Very helpful.

Reply from Sarah Bennett, Registered Manager at April Court Care Home

Thank you for your kind words and the 5-star rating. We appreciate your support and are so glad we could be helpful. If you ever need anything, please don't hesitate to reach out.

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Review of
April Court Care Home
from J S (Daughter of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

My dad was in for a short time, but the care and support they gave him and all our family was amazing. The staff were so friendly and knew who we were and who was visiting, which might sound strange. But when dad had been in respite before, even after a week, no one knew us. April Court kept him clean

and comfortable. I can't thank them enough. Anyone thinking of going to put parents or loved ones there, please do.

Reply from Sarah Bennett, Registered Manager at April Court Care Home

Thank you so much for your lovely words. We are so glad your dad and your family felt cared for and supported during his time at April Court. Knowing that our staff made you feel welcome and comfortable truly means the world to us. We really appreciate your positive feedback and wish you and your family all the best.

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Review of
April Court Care Home
from D W (Nephew of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

Only a short stay of one month but the staff were very friendly and helpful and did their best to care for my Aunt who could be very trying at times.

Reply from Sarah Bennett, Registered Manager at April Court Care Home

Thank you so much for your kind words and for taking the time to share your experience. We are so glad you found our staff to be friendly and helpful. It was a pleasure caring for your Aunt, and we truly appreciate your support. Wishing you and your family all the best.

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Review of
Three Cliffs Care Home
from M R (Son of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Our dad has been here for around 5 months and it has been the best thing for him.
The staff are simply amazing, not only with our dad but us too, and all the residents from what we have seen, always give us a warm welcome.
Dad joins in most of the activities they offer, they keep us updated on social

media where we can clearly see the happiness the environment is bringing him.
The cleanliness of dad's room is always spotless, and the attention to detail in general throughout the home is above and beyond.
I am still fortunate to be able to take our dad out on a walk due to his great physicality, the surrounding area is simply beautiful for myself, my dog and dad to take a lovely stroll around due to its location and take in the scenery.

Reply from James Colburn, General Manager at Three Cliffs Care Home

Thank you so much for taking the time to share such a heartfelt review of your dad's experience with us. We are truly touched to hear that our care and community have made such a positive impact on your dad and your family. Our team takes immense pride in ensuring that every resident feels happy, engaged, and well cared for, so it's wonderful to hear that your dad enjoys the activities. Maintaining a warm and welcoming atmosphere for families and residents. Your kind words about our staff, cleanliness, and attention to detail mean the world to us. We will pass on your lovely comments to the team, as they'll be thrilled to know their hard work is so appreciated. Thank you again for your support

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Review of
April Court Care Home
from Carolyn C (Daughter of Resident) published on 19 December 2024

Submitted via Postal Card • Report

Overall Experience

The staff are very attentive and welcoming. The home is clean. If anything more interaction from staff would be nice.

Reply from Sarah Bennett, Registered Manager at April Court Care Home

Thank you for your kind feedback. We're delighted to hear you find our staff attentive and welcoming and that you appreciate the cleanliness of our home.

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Review of
April Court Care Home
from Glenys P (Brother-in-law of Resident) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience

I visit my brother-in-law twice a week. The staff right through from cleaners to seniors are all very helpful and friendly. Always have time to answer any questions or queries I may have. All in all, I cannot praise the staff enough.

Reply from Sarah Bennett, Registered Manager at April Court Care Home

Thank you so much for taking the time to share your kind words. It's wonderful to hear that you find our staff, from cleaners to senior team members, helpful and friendly. We always aim to ensure visitors feel welcome and are happy to answer any questions or queries. Your praise means a great deal to the whole team and we're delighted that your experience with us has been so positive. Thank you again for your support and we look forward to seeing you on your visits.

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Review of
April Court Care Home
from David M (Cousin of Resident) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience

The staff are very friendly and helpful, everybody is cheerful, they are always to hand if you have any questions or help. The rooms are always clean, tidy and comfortable.

Reply from Sarah Bennett, Registered Manager at April Court Care Home

Thank you so much for your lovely review. It's fantastic to hear that you find our staff friendly, helpful, and cheerful. We take great pride in creating a welcoming and supportive environment for everyone. We're also thrilled that you find the rooms clean, tidy, and comfortable - ensuring a pleasant and comfortable stay is so important to us. Your kind words mean a lot to the team and we truly appreciate your feedback.

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Review of
April Court Care Home
from Maggie C (Friend of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience

My blind friend stayed in April Court Care Home for 6 weeks receiving end-of-life care. The staff treated him in a kind and caring way ensuring he was nourished and clean. His guide dog was allowed to visit. The call button was always placed to hand but it was noticeable that the constant ringing of

the button did not appear to be cancelled by a carer answering a call, this constant noise was a source of irritation to both my friend and visitors. Room cleaning could be improved by a daily mop of the floor with a clean mop! I am grateful that Aril Court staff were there to help, their cheerful disposition made up for sometimes the lack of English, especially noticed when imparting very sad news over the telephone.

Reply from Sarah Bennett, Registered Manager at April Court Care Home

Thank you for taking the time to share your thoughtful review. We're truly touched to hear about your friend's experience at April Court Care Home and are so glad that our staff could provide kind and caring support during such a sensitive time. It's wonderful to know that his guide dog was able to visit and that our team worked to ensure he was comfortable, nourished, and well cared for.

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Review of
Three Cliffs Care Home
from Ruth R (Daughter of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

Mum has been here about 18 months now and her life has really changed for the better. The staff really care for the residents and they look after them as though they work for their own family. My mum joins in with the activities which is something she never used to do in her previous care homes. I am

kept up to date with her care and if there are any issues or problems or even just questions they will contact me and I can even contact them. If I have a question or an issue I just ask the staff and generally will be sorted out very quickly. Staff on top of the health of the residents and will call the doctor in or the paramedics as soon as required. Thank you so much for looking after my mum and giving her a new lease of life.

Reply from James Colburn, General Manager at Three Cliffs Care Home

Thank you so much for taking the time to share such heartfelt feedback about your mum's experience with us. It means the world to hear how positively her life has changed during her time here. We are delighted to know that she enjoys the activities and feels so well cared for- it's always our goal to create a warm, family-like environment for all our residents. Keeping families informed and involved is a priority for us, so it's wonderful to hear that you feel confident reaching out and supported by our team. Your kind words about our staff and their dedication to the residents are deeply appreciated.

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Review of
Three Cliffs Care Home
from Yvonne B (Friend of Resident) published on 21 November 2024

Submitted via Website • Report

Overall Experience

My dear friend has been at Three Cliffs since October 2022. She has settled well and although she has mentally deteriorated a great deal (Alzheimer's) she remains physically well. She has just had her birthday (72) and the staff made a great occasion of it. She doesn't join in many of the varied activities

on offer, she chooses not to. But she eats well, is always clean and nicely dressed. When the weather permits she enjoys going out into the garden, having been a keen gardener! I am content that she is well cared for, I visit 3 times a week, she recently had a fall as she sat on an armchair she tipped it. But she wasn't badly hurt and I was notified immediately. The care staff are very attentive and compassionate and the nursing staff are very skilled. Visitors are always made to feel welcome.

Reply from James Colburn, General Manager at Three Cliffs Care Home

Thank you so much for taking the time to share your thoughtful review of Three Cliffs. It is heart-warming to hear that your dear friend has settled in well. We're delighted to know that her 72nd birthday was made a special occasion by our team, and it's lovely that she continues to enjoy the garden, which seems to bring her joy and a connection to her past interests. We're glad to hear she is eating well, always clean, and dressed nicely, as these are key aspects of her well-being. It's also wonderful to hear that you feel welcome when you visit and that our care and nursing staff have made a positive impression on you with their attentiveness and compassion. Your kind words mean so much to the team and will be shared with them to acknowledge their dedication.

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Review of
Three Cliffs Care Home
from G R (Wife of Resident) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience

A very welcoming home set in beautiful surroundings. The manager and staff were friendly and competent. The rooms were basic with not many en suite facilities (if any). I think the food was adequate but didn't witness any meal times. Neither did I see any activities or outdoor visits. My husband enjoyed

the fantastic views. I felt for us fees were quite high. Thank you.

Reply from Charlotte Murphy, General Manager at Three Cliffs Care Home

Thank you for sharing your feedback with us. We are delighted to hear that you found our home welcoming and appreciated the beautiful surroundings. It's also wonderful to know that our team made a positive impression and that your husband enjoyed the fantastic views. Thank you for your continued support.

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Review of
Three Cliffs Care Home
from L D (Friend of Resident) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience

On our regular visit, overall our friend is well cared for. Friendly staff. Same rooms (bedrooms) need painting and updating.

Reply from James Colburn, Registered Manager at Three Cliffs Care Home

Thank you for your positive feedback. We're pleased to hear that your friend is well cared for and that you find our staff friendly. We strive to provide compassionate and attentive care to all our residents.

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Review of
Three Cliffs Care Home
from Sharon B (Daughter of Resident) published on 6 September 2024

Submitted via Postal Card • Report

Overall Experience

I have been visiting my mum for several years now at Three Cliffs, we always receive a warm welcome and know most of the staff. My mum is always clean and comfortable. We are kept up to date with any changes or health problems she may have and how they've dealt with them. The staff often come and chat

to us about Mum and ask about our health and families. We are very happy with Mum's care at Three Cliffs.

Reply from James Colburn, Registered Manager at Three Cliffs Care Home

Thank you so much for your kind words, it is heart-warming to know that you feel welcomed and supported during your visits; we're truly grateful for the opportunity to care for your lovely mum. Our team takes great pride in ensuring residents are comfortable and well looked after, and it's wonderful to hear that you've noticed the effort we put into staying connected and informed. If you ever have any concerns or suggestions, please don't hesitate to let us know.

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Review of
Three Cliffs Care Home
from D B (Husband of Resident) published on 6 September 2024

Submitted via Postal Card • Report

Overall Experience

My wife has been a resident for the last four years and we have got to know many of the carers, nurses and managers. My daughter and I visit at least once a week and always receive a warm welcome and think that the home is well-run, my wife very well looked after, all her needs are taken care of by

the very organised staff.

Reply from James Colburn, General Manager at Three Cliffs Care Home

Thank you so much for sharing your experience; we are so pleased to hear that your wife has been well cared for over the past four years. It is also wonderful to know that you and your daughter always feel welcomed at Three Cliffs. Your feedback means a great deal to us and we look forward to seeing you soon.

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Review of
Three Cliffs Care Home
from Robert D (Brother of Resident) published on 27 August 2024

Submitted via Postal Card • Report

Overall Experience

Visited on Tuesday the 6th of August. Thought the room smelt clean and was well-staffed. Staff also appeared efficient and pleasant.

Reply from Charlotte Murphy, General Manager at Three Cliffs Care Home

Thank you for taking the time to share this kind review. We're so pleased you found Three Cliffs Care Home pleasant and our staff efficient. Our team are dedicated to creating a warm and welcoming environment for both residents and their families.

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Review of
Three Cliffs Care Home
from Tina H (Daughter of Resident) published on 20 August 2024

Submitted via Website • Report

Overall Experience

My mum's been here for about a year now she came from another home as they weren't very nice since coming here she has been good, they speak to them as a person and treat them with care which to us as a family is brilliant, may it long continue.

Reply from James Colburn, General Manager at Three Cliffs Care Home

Thank you kindly for sharing your wonderful review. We're so pleased your Mum's had a positive experience at Three Cliffs. It is our priority to treat all our residents with dignity and respect. It is also incredibly rewarding to know our team are creating a welcoming environment, we'll be sure to pass on your feedback to them. Thank you for your continued support.

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Care Homes Owned by Caron Group in Swansea

Caron Group Locations in Swansea (3)

Caron Group Reviews in Swansea (117)

April Court Care Home

April Court Care Home

April Court Care Home

April Court Care Home

April Court Care Home

April Court Care Home

April Court Care Home

Three Cliffs Care Home

April Court Care Home

April Court Care Home

April Court Care Home

April Court Care Home

Three Cliffs Care Home

Three Cliffs Care Home

Three Cliffs Care Home

Three Cliffs Care Home

Three Cliffs Care Home

Three Cliffs Care Home

Three Cliffs Care Home

Three Cliffs Care Home

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