The St Mary's Group in East Riding of Yorkshire | 4 Care Homes

Review of
St Marys Chanterlands Care Home
from G W (Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

The manager should be retrained/removed. The home should be demolished and rebuilt with the needs of residents in and cleanliness good except for the beetle found in my room! Laundry system at best eratic, staff must respect privacy of residents and not laugh in their faces when complaining. Medical

good but I am awaiting reply to my complaint ref with holding of medication. Food, breakfast good, the rest well it's food!
Overall, the last weeks have been the most miserable and unhappy of my life, things can only get better!

Reply from Paul Millar, Client Relations at St Marys Chanterlands Care Home

Thank you for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. St Marys Chanterlands is a home that opened less than a year ago and as such benefits from the best and state of the art facilities found within care settings Your points are in direct opposition to over 15, 5 Star reviews published recently so will be reviewed in detail. We apologise that you find that the service provided failed to live up to your expectations and understand that the issues surrounding the medication was something not directly within our control. Again I understand that this has been communicated to you.

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Review of
St Marys Chanterlands Care Home
from J W (Daughter of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

Wow what an amazing home. When you enter the atmosphere is so welcoming Everyone is polite, helpful and happy you see so many smiling faces.
My mum was unhappy in her previous care home and is so much happier here, many thanks to all the staff.

Reply from Paul Millar, Client Relations at St Marys Chanterlands Care Home

Thank you for choosing St Marys Chanterlands for your Mums care. Your kind words are greatly appreciated and I will of course pass them on to the St Marys Chanterlands family.

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Review of
St Mary's Riverside
from K H (Son of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

After having mum stay in two homes previously, she could not settle, we found St Mary's Riverside. She is so happy and contented now and comfortable and safe, it is a joy to see.
The staff are amazing and so genuinely caring, the management are so helpful, we cannot thank them all enough. For the

family the most important thing is mum calls St Mary's Riverside "Home".

Reply from Laura Barnsley, Home Manager at St Mary's Riverside

Thank you for taking the time to leave us a review. We appreciate your feedback and are delighted to know that Mum is so happy. Your Mum's satisfaction is the staff's top priority. We are thrilled to know that finally she is settled and content. It's really uplifting to hear such positive comments from a family who visit regularly and have the experience of two other care settings.

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Review of
St Mary's Lodge Care Home
from Claire M (Daughter of Resident) published on 18 February 2025

Submitted via Website • Report

Overall Experience

My dad has been at St Mary's Lodge for 4 months now. He has had a tough 4 years, previously staying at 3 different specialist care homes. Finally, after being able to move him into St Mary's, the difference in just 2 weeks was just incredible. It was as though his lights had been switched on.
St Mary's

Lodge is the most beautifully decorated home, with the nicest of atmosphere, it is always immaculate, it doesn't smell, and Dad always looks smart, with his clothes washed and looked after. Dad is on blended foods and they always make sure he gets the nutrition he needs.
The management and all the staff have gone above and beyond to cater for all of Dad's needs, whether he is in the lounge or in his bedroom, Dad is always been watched.
We can't thank everyone enough for finally making such a difference in our experience visiting Dad. So very happy Dad is finally somewhere he deserves to be.

Reply from Jackie Brook, Care Relationships at St Mary's Lodge Care Home

Thank you so much for your heartfelt words. It means the world to us to know that your dad has found comfort, care, and happiness at St Mary's Lodge. Seeing the positive difference in his well-being is exactly why we do what we do. Our team is dedicated to ensuring every resident feels valued, respected, and truly at home. We're so glad to be part of his journey and your family's peace of mind.

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Review of
St Mary's Care Centre
from S T (Son of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum was only in St Mary's Care Centre for a relatively short length of time until her passing but the care and support she received was always to the highest standard especially the last couple of weeks when she returned from hospital on end of life care. It meant a lot to the family that her final

days were in comfortable and supporting surroundings. Many thanks to all of the staff who treated relatives and mum with the utmost respect and dignity.

Reply from Jackie Brook, Care Relationships at St Mary's Care Centre

Thank you for your kind and heartfelt words. We are truly sorry for your loss, and it means so much to us to know that your mum's final days were spent in comfort, surrounded by care and support. Our team is dedicated to providing dignity, respect, and compassion to both our residents and their families, especially during such difficult times. We appreciate you taking the time to share your experience, and we send our deepest condolences to you and your family. Please know that we are here for you if you need anything.

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Review of
St Mary's Riverside
from C H (Granddaughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

My nana has been in St Mary's for over two years now, due to dementia. The home is lovely, clean and well kept. The staff are fantastic and second to none. They go above and beyond to provide families with reassurance and provide a safe and happy environment for loved ones. Highly recommended to anyone.

Thank you for treating her so well.

Reply from Laura Barnsley, Home Manager at St Mary's Riverside

Thank you so much for sharing your experience with us. The team on the first floor put a lot of effort into making our service as user friendly and enjoyable as possible so we are thrilled to hear that your Nana is well cared for and content.

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Review of
St Mary's Riverside
from D H (Son of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

All of the staff and management are so caring and helpful, nothing is too much trouble. They are so polite and kind. The care they have given to my Mother is outstanding.

Reply from Amanda Dillon, Business Manager at St Mary's Riverside

Thank you so much for your lovely feedback about St Mary's Riverside. We are delighted to hear that you are pleased with the love, care and support your Mum has received. Our team is committed to providing compassionate and personalised care and it means so much to us to know we've made a positive difference.

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Review of
St Mary's Riverside
from Jenny W (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

I would like to send my kind regards, thanks, and appreciation to the management and staff at St Mary's Riverside. My mother was admitted to St Mary's just over a year ago. The standard of care that she has received during this time has been excellent. The staff are always very kind, caring, and supportive,

and treat the residents with respect and dignity. My mother's health and well-being have certainly improved from moving into St Mary's after living alone in her own home. She is always clean and well-dressed. She enjoys the food and looks physically well. I have found the atmosphere at St Mary's inclusive, welcoming, and supportive to relatives, too, and we are included in the many activities, or invited to functions. Many thanks to all.

Reply from Amanda Dillon, Business Manager at St Mary's Riverside

Thank you so much, since your Mum moved in with us she's been an integral part of our Riverside family, as have you. She's settled in so well with us here and is an absolute delight to care for.

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Review of
St Mary's Riverside
from M R (Daughter of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience

My dad has been at St Mary's Riverside for nearly a year now and has settled in very well. The staff are very caring and do craft activities and much more. The home is beautifully decorated with lovely views and is kept lovely and clean. I love the way there are different rooms to walk to and sit in

when you go and visit and a balcony over looking the river.
The food is excellent and the staff always happy to talk about any worries.
Thank you Riverside for making a hard job of putting my dad into care a much easier one.

Reply from Laura Barnsley, Home Manager at St Mary's Riverside

Wow what a lovely review. It means so much to us to know that we have helped in any way. We all recognise how difficult the transition into a care home can be. We are so pleased that our staff have helped to make that move a positive one for your Dad. Thank you for taking the time to feedback.

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Review of
St Mary's Care Centre
from A C (Son of Resident) published on 19 December 2024

Submitted via Postal Card • Report

Overall Experience

Mum was a resident at St Mary's for just short of 10 weeks. While a completely new experience for her, having lived an independent life until August 2024. The kindness and involvement of the staff and interns in her life were wonderful. She enjoyed the company of others and this benefitted her enormously.

I only have good remarks to offer.

Reply from Jackie Brook, Care Relationships at St Mary's Care Centre

Thank you for your kind words. We're delighted to hear your mum felt supported and enjoyed her time with us. It means so much to know our care made a positive difference. If there's ever anything we can do to support you or your family in the future, please don't hesitate to Best wishes to you and your family.

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Review of
St Mary's Care Centre
from G Y (Daughter of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

St Mary's Care Centre is like a second home to me as I visit Mum at least 4 times a week. I find everyone there to be friendly, approachable, and informed about my Mums welfare. Everyone is empathetic and welcoming and they show a genuine concern for all their residents. They encourage residents to

get involved in the activities but are not pushy if anyone doesn't want to.
Thank you for taking care of my Mum when I couldn't do so anymore. Never underestimate the peace of mind this gives to relatives - I have relaxed for the first time in years.

Reply from Jackie Brook, Care Relationships at St Mary's Care Centre

Thank you so much for your kind words. It means the world to us to know that St Mary's Care Centre feels like a second home to you and your mum. Our team is dedicated to providing the care, compassion, and support our residents and their families deserve. Hearing that we've given you peace of mind is truly the greatest compliment. Thank you for being such a valued part of our community.

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Review of
St Mary's Care Centre
from Sally W (Daughter of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

We found the care that Mum received at St Mary's to be excellent. Mum settled in quickly and enjoyed joining in with the activities. The carers, both night and day, were kind and considerate and always had time to speak to Mum which she liked. Sadly Mum passed away but the care, compassion and support

shown to both Mum and our family at this difficult time were outstanding.

Reply from Jackie Brook, Care Relationships at St Mary's Care Centre

Thank you so much for your kind words about St Mary's. We're honoured to have been able to care for your mum and to provide support to your family during such a difficult time. Knowing that she settled in and enjoyed her time with us means a lot to our team. Please accept our heartfelt condolences, and thank you again for your thoughtful feedback.

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Review of
St Mary's Riverside
from Evie B (Granddaughter of Resident) published on 27 November 2024

Submitted via Website • Report

Overall Experience

Nan has been at St. Mary's Riverside for over two years, and during this time, the staff have consistently gone above and beyond to care for her. They treat her with the utmost dignity and respect, and it's incredibly reassuring to know that she is both happy and safe in their care. The daily activities

are varied and thoughtfully planned, and family and friends are always made to feel welcome to join in. I couldn't be more grateful for everything the team does for my Nan.

Reply from Jackie Brook, Care Relationships at St Mary's Riverside

Thank you so much for your kind words and thoughtful review. It means a great deal to us to hear how happy and safe your Nan feels at St. Mary's Riverside. Providing compassionate care with dignity and respect is at the heart of everything we do, and we're delighted to know that this has been your experience. We're also thrilled that you've noticed and appreciated our varied daily activities and the welcoming atmosphere we aim to create for residents and their loved ones. Your gratitude is truly encouraging for our team and reinforces our commitment to delivering the highest standard of care. Thank you for trusting us with your nan's care-it's an honour to support her and your family.

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Review of
St Mary's Lodge Care Home
from Tess N (Granddaughter of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience

My grandma came into the home several months ago. It was really tough for her to transition to being in the home but with the expert guidance of the managers and day staff that I spoke to so regularly, she started to refer to them as her friends. She was welcomed by all the staff and wasn't someone

to be fooled, but she trusted them and made special bonds with many of the staff too. She received the much-needed hugs, kind words and practical support she needed with dignity, professionalism with personal delivery. The home itself is so clean and comfortable and collective meal times with 3 courses and my grandma's favourites often popping on the menus meant so much. At such a difficult time, I personally could not recommend the home and staff highly enough. Knowing your favourite person is being looked after so well when you can't be there all the time is priceless. Thank you all.

Reply from Jackie Brook, Care Relationships at St Mary's Lodge Care Home

Thank you so much for your heartfelt review. We're deeply touched by your kind words and are honoured to have been a part of your grandma's journey. Transitioning to a new environment can be challenging, so it means the world to hear that our team was able to provide the comfort, care, and genuine friendship she needed. We're thrilled that she felt at home, formed bonds with our staff, and enjoyed her favourite meals. Supporting our residents with dignity, warmth, and personalised care is what we strive for every day. Thank you for placing your trust in us and for sharing such a special message. Your words mean everything to our team.

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Review of
St Mary's Lodge Care Home
from Nick D (Son of Resident) published on 8 November 2024

Submitted via Website • Report

Overall Experience

My mother had an all too short stay at the Lodge between the end of July and the beginning of November 2024. She was resistant and difficult on admission but the care and patience of the managers and all the staff over the days and weeks led to my mother settling and smiling again. She was confused

and her moods was unstable as well as falling frequently but I cannot fault the care shown, the right level of encouragement, personal, respectful, and at the end dedicated to ensuring the best possible ending for her. My family and I will be always grateful. In terms of the physical surroundings, food, etc the Lodge had all that was needed for mum, good quality and I appreciated the open invitation to stay for food with my mum. Thank you to management and your team of brilliant caring staff.

Reply from Jackie Brook, Care Relationships at St Mary's Lodge Care Home

Thank you so much for sharing your very personal review of St. Mary's Lodge. It means a lot to us that we could provide comfort, care, and compassion to your mother during her stay. We understand how challenging it can be to transition into care, and we're deeply grateful that, with the patience and dedication of our managers and staff, your mother was able to find moments of peace and joy again. Supporting residents with their unique needs, especially in difficult circumstances, is at the core of what we do, and your recognition of our team's commitment and empathy is truly appreciated. We're touched that you valued the quality of care, surroundings, and shared meals, which we hope brought warmth to your visits. On behalf of all of us at St. Mary's Lodge, thank you for your kind words and for trusting us with your mother's care. We will continue to strive to provide the very best for every resident and their families. Please know you and your family will remain in our thoughts.

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Review of
St Mary's Lodge Care Home
from Jane R (Daughter of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

We brought Mum to this care home as a most vocal, unwilling guest in August this year. The managers were friendly and courteous to Mum and treated her with incredible insight, dignity and empathy. At no time was she allowed to feel vulnerable or alone. They respected her wishes and basically earned

her approval. They could not have done this without their amazing team of carers. They each played their own special role in making Mum feel loved and appreciated to the point that Mum was nearly/really?! loving them as much as us! Mum after only a week or so thought of the home as her home. When we took her out she sailed back in to be greeted by the staff as friends. If you look at the other residents you can see how well they are treated and how happy they are. The staff made my mum's last few months enjoyable and made this last chapter one we will always remember with affection and gratitude. I cannot praise the staff enough. Thank you.

Reply from Jackie Brook, Care Relationships at St Mary's Lodge Care Home

Thank you so much for sharing such a kind review. We are deeply touched by your kind words and feel honoured to have been part of your mum's journey. Our goal has always been to create a nurturing, compassionate, and supportive environment where residents feel respected, valued, and loved. It's truly rewarding to know that your mum felt at home and enjoyed her time with us, surrounded by staff who cared so deeply. Your appreciation for our team's efforts means the world to us, and we are incredibly grateful to have made this chapter a memorable one for your family. Thank you for entrusting us with your mum's care and for your thoughtful words of support.

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Review of
St Marys Chanterlands Care Home
from C E (Sister of Resident) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience

From seeing the home online to my Sister moving in was so easy. The friendly admin gave a wonderful tour and gave all the information we needed. The manager came and introduced herself and was warm and kind. All the staff are brilliant with my sister and it's the happiest I have seen her. All staff

plays an important role and we can not thank them enough.

Reply from Jackie Brook, Care Relationships at St Marys Chanterlands Care Home

Thank you so much for your kind words! We're thrilled to hear that your experience, from the first visit to your sister settling in, has been so positive. It's wonderful to know that our team has made her feel happy and supported, and we're so glad that you feel well-informed and welcomed. We truly appreciate your trust in us, and we're proud to have such a dedicated team that plays an important role in the care of all our residents. Thank you again for your lovely feedback!

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Review of
St Marys Chanterlands Care Home
from T K (Son of Resident) published on 1 October 2024

Submitted via Postal Card • Report

Overall Experience

One word - Outstanding from the first initial visit you could truly see how exceptional the services and staff were at looking after the residents. They truly thought of everything. My mother was and is very happy and enjoyed the daily different activities provided by the amazing activities coordinators.

The facilities in the new home were that of a 5-star hotel! Thank you all at St Marys for everything you continue to do.

Reply from Jackie Brook, Care Relationships at St Marys Chanterlands Care Home

Thank you so much for your wonderful 5-star review. We're absolutely delighted to hear that your mother is happy and enjoying the activities at St Mary's. It's fantastic to know that our staff and services have made such a positive impact, and that you found our facilities to be of a high standard. Your kind words about the care we provide mean the world to us, and we will continue striving to offer a 5-star experience for all our residents. Thank you again for your support!

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Review of
St Marys Chanterlands Care Home
from R G (Resident) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

It feels like home.

Reply from Jackie Brook, Care Relationships at St Marys Chanterlands Care Home

Thank you so much for your incredible 5-star review! We are thrilled to hear that St Mary's Chanterlands feels like home for you and that every aspect of your experience, from cleanliness and safety to the care and support provided, has been exceptional. It's wonderful to know that our team is making a positive impact, and your kind words truly motivate us to continue delivering the best care possible. We're grateful for your support and recommendation.

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Review of
St Mary's Care Centre
from J B (Husband of Resident) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience

A very pleasant and safe environment for my wife. Staff very friendly and helpful, nice to know she was being well looked after and safe. Would recommend to anyone.

Reply from Jackie Brook, Care Relationships at St Mary's Care Centre

Thank you so much for your kind words. We're delighted to hear that you found St Mary's Care Centre to be a safe and pleasant environment for your wife. Our team takes great pride in providing compassionate and attentive care, and it's wonderful to know you felt reassured. We truly appreciate your recommendation!

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Care Homes Owned by The St Mary's Group in East Riding of Yorkshire

The St Mary's Group Locations in East Riding of Yorkshire (4)

The St Mary's Group Reviews in East Riding of Yorkshire (196)

St Marys Chanterlands Care Home

St Marys Chanterlands Care Home

St Mary's Riverside

St Mary's Lodge Care Home

St Mary's Care Centre

St Mary's Riverside

St Mary's Riverside

St Mary's Riverside

St Mary's Riverside

St Mary's Care Centre

St Mary's Care Centre

St Mary's Care Centre

St Mary's Riverside

St Mary's Lodge Care Home

St Mary's Lodge Care Home

St Mary's Lodge Care Home

St Marys Chanterlands Care Home

St Marys Chanterlands Care Home

St Marys Chanterlands Care Home

St Mary's Care Centre

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