The St Mary's Group in East Riding of Yorkshire | 4 Care Homes

Review of
St Marys Chanterlands Care Home
from J B (Daughter of Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience

Excellent care, Mum's really happy here. Lovely rooms, all ensuite. We feel we can live our lives with our family at home knowing Mum's getting the best care. The only thing Mum would change is the standard of food more of a variety for nursing residents but what makes the home is the staff. They are

all amazing and helpful, from management to cleaners.

Reply from Paul Millar, Client Relations at St Marys Chanterlands Care Home

Thank for your kind and constructive review . We are delighted to care for your Mum and we are so happy that you feel she is well looked after. At St Mary's Chants we pride ourselves in the fact that we embrace a person-centred approach to care and everyone is looked after as an individual. The team will be delighted with your thoughts of how well we are doing to support Mum . Thank you.

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Review of
St Marys Chanterlands Care Home
from A M (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

It's been a few months now and only finding the strength to write this after my dads passing last October 2024, I definitely found the home understaffed and actually found my dad left alone for a number of hours and not monitored as much as he should of been, I think the last visit was actually devastating

as he had COPD and it took all day to call for a dr and when I got to the home at 6pm not even an ambulance had been called (which should of been called ) it took another 3 hrs and sadly my dad passed away, not the best experience we have had with the home especially the manager she has no empathy at all wouldn't have any other members of my family go in this home I do actually know when the home was the original one located at the front it was better , but when they had the big one built at the back of the old one they changed most of the staff and this was not good.

Reply from Paul Millar, Client Relations at St Marys Chanterlands Care Home

We are truly sorry for your loss and send our sincere condolences to you and your family. We were saddened to hear that your experience did not meet your expectations, particularly during such a difficult time. While the care your father received was reviewed through the appropriate safeguarding process and no concerns were upheld, we understand this does not ease your grief. We are always open to discussing concerns further and deeply regret that your lasting impression was not one of comfort and support. With sympathy,

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Review of
St Mary's Care Centre
from Carole W (Respite Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

I was warmly greeted when I first arrived at Saint Mary's. Since then all the staff have been very friendly and attentive. Nothing was too much trouble, which I really appreciated. My grateful thanks to all at Saint Mary's. Thank you.

Reply from Paul Millar, Client Relations at St Mary's Care Centre

Thank you so much for your kind and thoughtful review! We are truly delighted to hear that you and your family member had such a positive experience at St Marys Care Centre. It's wonderful to know that our team's dedication and care are making a difference. We appreciate you taking the time to share your feedback, and we're glad we could provide a safe and caring environment. We hope to see you again soon!

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Review of
St Mary's Care Centre
from L G (Sister of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

We have found st Mary's to be an excellent care home. Everyone is friendly and helpful with plenty of activities for the members to enjoy.

Reply from Paul Millar, Marketing Manager at St Mary's Care Centre

Thank you for taking time to review our home . Your kind words are greatly appreciated and I will of course pass them on to the Care Team .

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Review of
St Mary's Care Centre
from M S (Wife of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

My husband had a massive stroke in June 2024 and I have visited him every day since. St Mary's care is the best he has had in all that time, they really so want to see him able to stand on his paralysed right leg and be more independent, again, they even let me be with him night and day on our 69th

wedding anniversary last night. Wonderful care from a second family. My husband's right hand is still useless, he cannot write.

Reply from Paul Millar, Marketing Manager at St Mary's Care Centre

Thank you for choosing St Marys Care Centre for your husbands care. It is a privilege to be able to care for him and we too look forward to your daily visits . Your kind words are greatly appreciated and I will of course pass them on to the St Marys family

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Review of
St Marys Chanterlands Care Home
from G W (Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

The manager should be retrained/removed. The home should be demolished and rebuilt with the needs of residents in and cleanliness good except for the beetle found in my room! Laundry system at best eratic, staff must respect privacy of residents and not laugh in their faces when complaining. Medical

good but I am awaiting reply to my complaint ref with holding of medication. Food, breakfast good, the rest well it's food!
Overall, the last weeks have been the most miserable and unhappy of my life, things can only get better!

Reply from Paul Millar, Client Relations at St Marys Chanterlands Care Home

Thank you for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. St Marys Chanterlands is a home that opened less than a year ago and as such benefits from the best and state of the art facilities found within care settings Your points are in direct opposition to over 15, 5 Star reviews published recently so will be reviewed in detail. We apologise that you find that the service provided failed to live up to your expectations and understand that the issues surrounding the medication was something not directly within our control. Again I understand that this has been communicated to you.

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Review of
St Marys Chanterlands Care Home
from J W (Daughter of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

Wow what an amazing home. When you enter the atmosphere is so welcoming Everyone is polite, helpful and happy you see so many smiling faces.
My mum was unhappy in her previous care home and is so much happier here, many thanks to all the staff.

Reply from Paul Millar, Client Relations at St Marys Chanterlands Care Home

Thank you for choosing St Marys Chanterlands for your Mums care. Your kind words are greatly appreciated and I will of course pass them on to the St Marys Chanterlands family.

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Review of
St Mary's Riverside
from K H (Son of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

After having mum stay in two homes previously, she could not settle, we found St Mary's Riverside. She is so happy and contented now and comfortable and safe, it is a joy to see.
The staff are amazing and so genuinely caring, the management are so helpful, we cannot thank them all enough. For the

family the most important thing is mum calls St Mary's Riverside "Home".

Reply from Laura Barnsley, Home Manager at St Mary's Riverside

Thank you for taking the time to leave us a review. We appreciate your feedback and are delighted to know that Mum is so happy. Your Mum's satisfaction is the staff's top priority. We are thrilled to know that finally she is settled and content. It's really uplifting to hear such positive comments from a family who visit regularly and have the experience of two other care settings.

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Review of
St Mary's Lodge Care Home
from Claire M (Daughter of Resident) published on 18 February 2025

Submitted via Website • Report

Overall Experience

My dad has been at St Mary's Lodge for 4 months now. He has had a tough 4 years, previously staying at 3 different specialist care homes. Finally, after being able to move him into St Mary's, the difference in just 2 weeks was just incredible. It was as though his lights had been switched on.
St Mary's

Lodge is the most beautifully decorated home, with the nicest of atmosphere, it is always immaculate, it doesn't smell, and Dad always looks smart, with his clothes washed and looked after. Dad is on blended foods and they always make sure he gets the nutrition he needs.
The management and all the staff have gone above and beyond to cater for all of Dad's needs, whether he is in the lounge or in his bedroom, Dad is always been watched.
We can't thank everyone enough for finally making such a difference in our experience visiting Dad. So very happy Dad is finally somewhere he deserves to be.

Reply from Jackie Brook, Care Relationships at St Mary's Lodge Care Home

Thank you so much for your heartfelt words. It means the world to us to know that your dad has found comfort, care, and happiness at St Mary's Lodge. Seeing the positive difference in his well-being is exactly why we do what we do. Our team is dedicated to ensuring every resident feels valued, respected, and truly at home. We're so glad to be part of his journey and your family's peace of mind.

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Review of
St Mary's Care Centre
from S T (Son of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum was only in St Mary's Care Centre for a relatively short length of time until her passing but the care and support she received was always to the highest standard especially the last couple of weeks when she returned from hospital on end of life care. It meant a lot to the family that her final

days were in comfortable and supporting surroundings. Many thanks to all of the staff who treated relatives and mum with the utmost respect and dignity.

Reply from Jackie Brook, Care Relationships at St Mary's Care Centre

Thank you for your kind and heartfelt words. We are truly sorry for your loss, and it means so much to us to know that your mum's final days were spent in comfort, surrounded by care and support. Our team is dedicated to providing dignity, respect, and compassion to both our residents and their families, especially during such difficult times. We appreciate you taking the time to share your experience, and we send our deepest condolences to you and your family. Please know that we are here for you if you need anything.

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Review of
St Mary's Riverside
from C H (Granddaughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

My nana has been in St Mary's for over two years now, due to dementia. The home is lovely, clean and well kept. The staff are fantastic and second to none. They go above and beyond to provide families with reassurance and provide a safe and happy environment for loved ones. Highly recommended to anyone.

Thank you for treating her so well.

Reply from Laura Barnsley, Home Manager at St Mary's Riverside

Thank you so much for sharing your experience with us. The team on the first floor put a lot of effort into making our service as user friendly and enjoyable as possible so we are thrilled to hear that your Nana is well cared for and content.

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Review of
St Mary's Riverside
from D H (Son of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

All of the staff and management are so caring and helpful, nothing is too much trouble. They are so polite and kind. The care they have given to my Mother is outstanding.

Reply from Amanda Dillon, Business Manager at St Mary's Riverside

Thank you so much for your lovely feedback about St Mary's Riverside. We are delighted to hear that you are pleased with the love, care and support your Mum has received. Our team is committed to providing compassionate and personalised care and it means so much to us to know we've made a positive difference.

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Review of
St Mary's Riverside
from Jenny W (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

I would like to send my kind regards, thanks, and appreciation to the management and staff at St Mary's Riverside. My mother was admitted to St Mary's just over a year ago. The standard of care that she has received during this time has been excellent. The staff are always very kind, caring, and supportive,

and treat the residents with respect and dignity. My mother's health and well-being have certainly improved from moving into St Mary's after living alone in her own home. She is always clean and well-dressed. She enjoys the food and looks physically well. I have found the atmosphere at St Mary's inclusive, welcoming, and supportive to relatives, too, and we are included in the many activities, or invited to functions. Many thanks to all.

Reply from Amanda Dillon, Business Manager at St Mary's Riverside

Thank you so much, since your Mum moved in with us she's been an integral part of our Riverside family, as have you. She's settled in so well with us here and is an absolute delight to care for.

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Review of
St Mary's Riverside
from M R (Daughter of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience

My dad has been at St Mary's Riverside for nearly a year now and has settled in very well. The staff are very caring and do craft activities and much more. The home is beautifully decorated with lovely views and is kept lovely and clean. I love the way there are different rooms to walk to and sit in

when you go and visit and a balcony over looking the river.
The food is excellent and the staff always happy to talk about any worries.
Thank you Riverside for making a hard job of putting my dad into care a much easier one.

Reply from Laura Barnsley, Home Manager at St Mary's Riverside

Wow what a lovely review. It means so much to us to know that we have helped in any way. We all recognise how difficult the transition into a care home can be. We are so pleased that our staff have helped to make that move a positive one for your Dad. Thank you for taking the time to feedback.

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Review of
St Mary's Care Centre
from A C (Son of Resident) published on 19 December 2024

Submitted via Postal Card • Report

Overall Experience

Mum was a resident at St Mary's for just short of 10 weeks. While a completely new experience for her, having lived an independent life until August 2024. The kindness and involvement of the staff and interns in her life were wonderful. She enjoyed the company of others and this benefitted her enormously.

I only have good remarks to offer.

Reply from Jackie Brook, Care Relationships at St Mary's Care Centre

Thank you for your kind words. We're delighted to hear your mum felt supported and enjoyed her time with us. It means so much to know our care made a positive difference. If there's ever anything we can do to support you or your family in the future, please don't hesitate to Best wishes to you and your family.

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Review of
St Mary's Care Centre
from G Y (Daughter of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

St Mary's Care Centre is like a second home to me as I visit Mum at least 4 times a week. I find everyone there to be friendly, approachable, and informed about my Mums welfare. Everyone is empathetic and welcoming and they show a genuine concern for all their residents. They encourage residents to

get involved in the activities but are not pushy if anyone doesn't want to.
Thank you for taking care of my Mum when I couldn't do so anymore. Never underestimate the peace of mind this gives to relatives - I have relaxed for the first time in years.

Reply from Jackie Brook, Care Relationships at St Mary's Care Centre

Thank you so much for your kind words. It means the world to us to know that St Mary's Care Centre feels like a second home to you and your mum. Our team is dedicated to providing the care, compassion, and support our residents and their families deserve. Hearing that we've given you peace of mind is truly the greatest compliment. Thank you for being such a valued part of our community.

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Review of
St Mary's Care Centre
from Sally W (Daughter of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

We found the care that Mum received at St Mary's to be excellent. Mum settled in quickly and enjoyed joining in with the activities. The carers, both night and day, were kind and considerate and always had time to speak to Mum which she liked. Sadly Mum passed away but the care, compassion and support

shown to both Mum and our family at this difficult time were outstanding.

Reply from Jackie Brook, Care Relationships at St Mary's Care Centre

Thank you so much for your kind words about St Mary's. We're honoured to have been able to care for your mum and to provide support to your family during such a difficult time. Knowing that she settled in and enjoyed her time with us means a lot to our team. Please accept our heartfelt condolences, and thank you again for your thoughtful feedback.

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Review of
St Mary's Riverside
from Evie B (Granddaughter of Resident) published on 27 November 2024

Submitted via Website • Report

Overall Experience

Nan has been at St. Mary's Riverside for over two years, and during this time, the staff have consistently gone above and beyond to care for her. They treat her with the utmost dignity and respect, and it's incredibly reassuring to know that she is both happy and safe in their care. The daily activities

are varied and thoughtfully planned, and family and friends are always made to feel welcome to join in. I couldn't be more grateful for everything the team does for my Nan.

Reply from Jackie Brook, Care Relationships at St Mary's Riverside

Thank you so much for your kind words and thoughtful review. It means a great deal to us to hear how happy and safe your Nan feels at St. Mary's Riverside. Providing compassionate care with dignity and respect is at the heart of everything we do, and we're delighted to know that this has been your experience. We're also thrilled that you've noticed and appreciated our varied daily activities and the welcoming atmosphere we aim to create for residents and their loved ones. Your gratitude is truly encouraging for our team and reinforces our commitment to delivering the highest standard of care. Thank you for trusting us with your nan's care-it's an honour to support her and your family.

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Review of
St Mary's Lodge Care Home
from Tess N (Granddaughter of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience

My grandma came into the home several months ago. It was really tough for her to transition to being in the home but with the expert guidance of the managers and day staff that I spoke to so regularly, she started to refer to them as her friends. She was welcomed by all the staff and wasn't someone

to be fooled, but she trusted them and made special bonds with many of the staff too. She received the much-needed hugs, kind words and practical support she needed with dignity, professionalism with personal delivery. The home itself is so clean and comfortable and collective meal times with 3 courses and my grandma's favourites often popping on the menus meant so much. At such a difficult time, I personally could not recommend the home and staff highly enough. Knowing your favourite person is being looked after so well when you can't be there all the time is priceless. Thank you all.

Reply from Jackie Brook, Care Relationships at St Mary's Lodge Care Home

Thank you so much for your heartfelt review. We're deeply touched by your kind words and are honoured to have been a part of your grandma's journey. Transitioning to a new environment can be challenging, so it means the world to hear that our team was able to provide the comfort, care, and genuine friendship she needed. We're thrilled that she felt at home, formed bonds with our staff, and enjoyed her favourite meals. Supporting our residents with dignity, warmth, and personalised care is what we strive for every day. Thank you for placing your trust in us and for sharing such a special message. Your words mean everything to our team.

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Review of
St Mary's Lodge Care Home
from Nick D (Son of Resident) published on 8 November 2024

Submitted via Website • Report

Overall Experience

My mother had an all too short stay at the Lodge between the end of July and the beginning of November 2024. She was resistant and difficult on admission but the care and patience of the managers and all the staff over the days and weeks led to my mother settling and smiling again. She was confused

and her moods was unstable as well as falling frequently but I cannot fault the care shown, the right level of encouragement, personal, respectful, and at the end dedicated to ensuring the best possible ending for her. My family and I will be always grateful. In terms of the physical surroundings, food, etc the Lodge had all that was needed for mum, good quality and I appreciated the open invitation to stay for food with my mum. Thank you to management and your team of brilliant caring staff.

Reply from Jackie Brook, Care Relationships at St Mary's Lodge Care Home

Thank you so much for sharing your very personal review of St. Mary's Lodge. It means a lot to us that we could provide comfort, care, and compassion to your mother during her stay. We understand how challenging it can be to transition into care, and we're deeply grateful that, with the patience and dedication of our managers and staff, your mother was able to find moments of peace and joy again. Supporting residents with their unique needs, especially in difficult circumstances, is at the core of what we do, and your recognition of our team's commitment and empathy is truly appreciated. We're touched that you valued the quality of care, surroundings, and shared meals, which we hope brought warmth to your visits. On behalf of all of us at St. Mary's Lodge, thank you for your kind words and for trusting us with your mother's care. We will continue to strive to provide the very best for every resident and their families. Please know you and your family will remain in our thoughts.

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Care Homes Owned by The St Mary's Group in East Riding of Yorkshire

The St Mary's Group Locations in East Riding of Yorkshire (4)

The St Mary's Group Reviews in East Riding of Yorkshire (200)

St Marys Chanterlands Care Home

St Marys Chanterlands Care Home

St Mary's Care Centre

St Mary's Care Centre

St Mary's Care Centre

St Marys Chanterlands Care Home

St Marys Chanterlands Care Home

St Mary's Riverside

St Mary's Lodge Care Home

St Mary's Care Centre

St Mary's Riverside

St Mary's Riverside

St Mary's Riverside

St Mary's Riverside

St Mary's Care Centre

St Mary's Care Centre

St Mary's Care Centre

St Mary's Riverside

St Mary's Lodge Care Home

St Mary's Lodge Care Home

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