The St Mary's Group in North Yorkshire | 1 Care Home

Review of
Castle Grange
from S T (Daughter of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

Really pleased with all staff. All very approachable and welcoming. They are taking very good care of my mum. Home is well run and facilities are really well thoughtout and clean. Staff are very aware of my mum's needs and act quickly if anything new arises that needs attention.

Reply from Paul Millar, Marketing Manager at Castle Grange

Many thanks for taking the time to review our home. It is a pleasure to care for your Mum. Your kind words are greatly appreciated and I will of course pass them on to the Castle Grange family.

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Review of
Castle Grange
from G F (Daughter of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

I will be eternally grateful to all the staff at Castle Grange for the kindness and care they showed towards my mother. She was with them for over 3 years with advancing Alzheimer's and, due to the disease, had some difficult moments which they always handled with understanding and compassion.
They

cared for her at the end of her life with so much tenderness, I was blown away.
Thank you all so much.

Reply from Jackie Brook, Care Relationships at Castle Grange

Thank you so much for your kind words and for taking the time to share your experience with Castle Grange. It means the world to our team to know that the care and compassion we strive to provide made a positive difference during your mother's time with us. Supporting residents with advancing Alzheimer's can be challenging, but it's a privilege to provide care, comfort, and understanding, especially during such tender moments. Knowing that we could make her final years and days as peaceful and dignified as possible is deeply rewarding for our team. Thank you again for your heartfelt gratitude-it is truly appreciated and will be shared with everyone at Castle Grange.

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Review of
Castle Grange
from B R (Son of Resident) published on 25 October 2024

Submitted via Postal Card • Report

Overall Experience

Castle Grange Care Home has been exemplary in every way. Dad was in the home for only a short time, but in that time he blossomed. All the staff were incredible, obviously the care team, but also management admin, catering, maintenance - all were so kind and caring of dad's needs. Wonderful in every

way - we just wish dad had lived longer to enjoy it all.

Reply from Jackie Brook, Care Relationships at Castle Grange

Thank you sincerely for your beautiful words about Castle Grange Care Home. It means so much to our entire team to know that your father felt cared for, and we're honoured to hear that he blossomed during his time with us.We believe that exceptional care comes from every member of our team, from the care staff to catering, maintenance, and administration. We're touched that this commitment made a difference to your father and brought comfort to you and your family.

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Review of
Castle Grange
from D L (Son of Resident) published on 19 June 2024

Submitted via Postal Card • Report

Overall Experience

An excellent care home, and the staff was extremely supportive of my Mother who was a resident. The staff took care to make her needs are met and put up with her moments!
Towards ourselves always helpful and makes us all very welcome even if we did have to pay £1 for a cup of tea!

Reply from Jackie Brook, Customer Relationships at Castle Grange

Thank you for your kind review of Castle Grange Care Home. We're delighted to hear that our staff provided excellent support and care for your mother, ensuring her needs were met with patience and understanding. We're also glad you felt welcomed by our team. Your feedback about the tea is noted with a smile!

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Review of
Castle Grange
from Peter A (Son of Resident) published on 16 April 2024

Submitted via Postal Card • Report

Overall Experience

So far as I can see from my visit and discussions with the user, all the service options are classed as excellent, with the exception of value for money, I cannot comment on that as I have no other experience to compare it with.

Reply from Jackie Brook, Care Relationships at Castle Grange

Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our service options to be excellent during your visit and discussions. We appreciate your honesty, and we're here to ensure that our services consistently meet your expectations. If you have any further questions or need assistance, please don't hesitate to reach out to us.

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Review of
Castle Grange
from N T (Husband of Resident) published on 10 April 2024

Submitted via Postal Card • Report

Overall Experience

Care for my wife has been exemplary since she was admitted in November 2023. So grateful to all. She has needed extra care due to becoming bedridden after surgery and the love and care of Castle Grange has been a reason for her and me to find strength.

Reply from Jackie Brook, Care Relationships at Castle Grange

It's rewarding to hear about your wife's positive experience with the care at Castle Grange. We're dedicated to providing compassionate support to our residents and their families, especially through challenging times. Your acknowledgement and gratitude mean the world to us. Thank you for placing your trust in our team.

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Review of
Castle Grange
from K H (Daughter of Resident) published on 10 April 2024

Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at Castle Grange for a while now and is happy and content. The staff and facilities are excellent and give us as a family that she is well looked after and safe.

Reply from Jackie Brook, Care Relationships at Castle Grange

We're honoured to receive your review and to know your mum is happy and content at Castle Grange. Ensuring the well-being and safety of our residents is our utmost priority, and it's heartwarming to hear that we're providing peace of mind for your family. Thank you for trusting us with her care.

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Review of
Castle Grange
from Amanda H (Niece of Resident) published on 28 March 2024

Submitted via Postal Card • Report

Overall Experience

Pie and pea evening with live music. My aunty has only recently moved into Castle Grange. Was a delight to be able to eat a meal and enjoy the evening with live music with her. Nothing is too much trouble for the staff, they go above and beyond. It feels like home from home. Please can we have more

wonderful social evenings.

Reply from Jackie Brook, Care Relationships at Castle Grange

Thank you for your lovely review! We're thrilled to hear that you and your aunty enjoyed the Pie and Pea evening with live music. It's our pleasure to create a home-like atmosphere where everyone feels welcome and cared for. Your feedback is invaluable, and we look forward to organising more delightful social evenings. Thank you for being part of the Castle Grange family.

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Review of
Castle Grange
from Iris H (Daughter-in-law of Resident) published on 14 February 2024

Submitted via Postal Card • Report

Overall Experience

I have found that the care my mother-in-law is receiving is excellent. The home is friendly and the facilities are that of a five-star hotel. Her room is beautiful and she could not wish for more. Singers, quizzes and other activities such as crafts take place every week. I could not wish for a better

place for her to spend her last years - she is now 96 years old.

Reply from Jackie Brook, Care Relationships at Castle Grange

Thank you for your lovely review of Castle Grange Care Home! We're thrilled to hear your mother-in-law is enjoying excellent care and finds our facilities akin to a five-star hotel. It's a privilege to be part of her journey, and we're committed to making her stay comfortable and enriching. Thank you for choosing us!

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Review of
Castle Grange
from Nigel S (Son of Resident) published on 25 January 2024

Submitted via Postal Card • Report

Overall Experience

Staff always seem very kind, sympathetic, supportive and show lots of empathy towards caring for all residents. We always feel welcome and find the staff have a professional and positive approach and always engaging in activities and daily trying skills supporting the resident. We were so happy when

Mum went there at 1st due to COVID it was difficult for us to look around at first, but the online video was brilliant. So pleased she has a lovely bedroom and is well cared for.

Reply from Jackie Brook, Care Relationships at Castle Grange

Thank you for your lovely review! We're delighted that you find our staff kind and supportive, and your kind observation that we run engaging activities. The online video helped during the challenging COVID times, and we're glad your mum is well cared for and enjoys a lovely bedroom. Your feedback means a lot to us, and we appreciate your trust in our services. If you need anything, feel free to reach out. Thank you for choosing Castle Grange to care for your Mum.

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Review of
Castle Grange
from I W (Next of Kin) published on 24 January 2024

Submitted via Postal Card • Report

Overall Experience

I am the next of kin to a resident who moved into Castle Grange just prior to last Christmas. I viewed 4 other care homes prior to the move.
Castle Grange is by far the best in the area, in my opinion.

Reply from Jackie Brook, Care Relationships at Castle Grange

Thank you so much for your kind words. We truly appreciate your positive feedback and are delighted to hear that Castle Grange stands out as the best in your opinion. Providing exceptional care is our top priority, and we're honoured to have your loved one as part of our community.

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Review of
Castle Grange
from Susan T (Relative of Resident) published on 18 January 2024

Submitted via Postal Card • Report

Overall Experience

My husband has been resident at Castle Grange for 3 months. He has advanced Alzheimers. In this short the transformation in his health and well-being is breathtaking. Surrounding for his care are really lovely as are all the staff. For first time in his long illness, I can rest assured he is cared for.

My sister was discharged from post-intensive care to Castle Grange and her care has been outstanding. We hadn't realised such a wonderful care home existed.

Reply from Jackie Brook, Care Relationships at Castle Grange

Thank you so much for taking the time to share your lovely feedback. We are touched by your kind words. It is rewarding to hear about the positive transformation in your husband's health and well-being during his three months at Castle Grange. Providing a nurturing and supportive environment for our residents is our top priority, and we're delighted to know that you can rest assured he is receiving the care he deserves.
We're equally thrilled to have been able to extend outstanding care to your sister upon her discharge from post-intensive care. Discovering such a wonderful care home can indeed be a reassuring surprise, and we're honoured to be that place in Scarborough for you and your family.
We look forward to continuing to provide the highest standard of care for your loved ones. If there's anything more we can do or if you have any further thoughts to share, please don't hesitate to reach out. Thank you again for choosing Castle Grange Care Home.

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Review of
Castle Grange
from E W (Daughter of Resident) published on 17 April 2023

Submitted via Website • Report

Overall Experience

I am so pleased with the care my mother has received since her four-week stay at Castle Grange Care Home. Mum broke her shoulder and as I was away on a cruise and Mum didn't want me to know, the family put her into Castle Grange for a few weeks, she has made new friends and been well cared for by the

friendly and hard-working staff. I can't thank them enough for taking such good care of Mum.

Reply from Paul Millar, Marketing Manager at Castle Grange

Dear Elaine, many thanks for taking the time to review our home. It was our pleasure to care for your mum and we are delighted she enjoyed her stay with us. Your kind words are greatly appreciated and I will, of course, pass this on to the Castle Grange family.

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Review of
Castle Grange
from Rosemary G (Wife of Resident) published on 11 April 2023

Submitted via Postal Card • Report

Overall Experience

Although my husband took time to settle in, the care staff were reassuring, giving him the attention he needed. The support he required was usually available and because he was depressed and needed a lot of reassurance, the staff were very good at giving the support.

Reply from Shellene Armstrong, Business Support Manager at Castle Grange

Many thanks for your kind review of Castle Grange Care Home.

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Review of
Castle Grange
from Nick H (Son of Resident) published on 27 March 2023

Submitted via Postal Card • Report

Overall Experience

Wonderful care home - clean, neat and tidy. Fantastic support by all staff/carers. Plenty of carers/staff per resident. People on call and always available 24/7.

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Review of
Castle Grange
from Jan B (Daughter of Resident) published on 28 February 2023

Submitted via Postal Card • Report

Overall Experience

I cannot praise Castle Grange highly enough. The care and compassion shown to my mum were second to none. She was initially reluctant to move there, but within a couple of weeks, was calling it home and was extremely happy.
When she passed away, the staff could not have been more caring, helpful and

respectful. Having viewed lots of homes and Castle Grange stands out from them all. Highly recommended.

Reply from Paul Millar, Marketing Manager at Castle Grange

Many thanks for taking the time to review our home. It was our privilege to care for your Mum; she is sadly missed. Your kind words are greatly appreciated, and I will, of course, pass them on to the Castle Grange Family.

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Review of
Castle Grange
from Alan S (Son of Resident) published on 7 December 2022

Submitted via Postal Card • Report

Overall Experience

My dad went through a long period of moving from one ward to another in the local hospital, he was very unhappy and wanted to go home! Dad has been at Castle Grange for a few months and views it as his new home, he is getting to know the other residents and introduces them by name. He is happy and contented

which makes our whole family thrilled for him. (Dad is 92).

Reply from Paul Millar, Marketing Manager at Castle Grange

Dear Alan,
Many thanks for taking the time to review our home. It is our pleasure to care for your dad and we are delighted that he has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Castle Grange family.

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Review of
Castle Grange
from T W (Daughter of Resident) published on 26 October 2022

Submitted via Postal Card • Report

Overall Experience

After Mum was having problems in her last care home we moved her to Castle Grange Care Home. We could not be happier with the facilities and care Mum receives. She is treated with dignity, staff spend time with her and the care she gets is exceptional. Mum has dementia and since moving to Castle Grange,

Mum seems to have "come back" to her normal self, she is happy and having fun. She has her hair done, generally thoroughly enjoying herself and loves her room and food. She remarks it's like being in a posh hotel and, if in doubt, do not hesitate to place your loved one in this beautiful home.

Reply from Paul Millar, Marketing Manager at Castle Grange

Many thanks for taking the time to review our home. It is our pleasure to care for your mum and are delighted at how she has settled in. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Castle Grange family.

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Review of
Castle Grange
from Linda L (Daughter of Resident) published on 21 October 2022

Submitted via Postal Card • Report

Overall Experience

Due to long travel distance, we arrived at a time normally assumed to be out of hours. Despite this, the management and staff were most hospitable towards us and my mother. My mother was in exceptionally good spirits and the healthiest and happiest we have seen her in many years. Our grateful thanks

to the management and staff.

Reply from Paul Millar, Marketing Manager at Castle Grange

Dear Linda, many thanks for taking the time to review our home. It is our pleasure to care for your mum and are delighted at her progress with us. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Castle Grange family.

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Review of
Castle Grange
from Catherine M (Sister of Resident) published on 30 June 2022

Submitted via Postal Card • Report

Overall Experience

Castle Grange Care Home is a wonderful care home. The building is new, modern and very well appointed. It has a good atmosphere, and a good reputation and the residents seem happy, and well looked after. The food and entertainment are good. The staff are friendly and caring and do their best for residents.
Covid

has been very difficult for all, and the only points I would make are that communication between staff and residents' families could be better, and one safeguarding issue wasn't fully investigated.

Reply from Paul Millar, Marketing Manager at Castle Grange

Dear Catherine, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. I have raised your point regarding the safeguarding issue with the home manager and she would appreciate it if you could contact her to discuss further.

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Care Home Owned by The St Mary's Group in North Yorkshire

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