Only the locations & reviews in West Yorkshire for The St Mary's Group are showing below.
View the details of all 8 locations (with 322 reviews) owned by The St Mary's Group
Crawshaw Road, Pudsey LS28 7UB
"A massive thank you to all the team at Hutton Manor for the care and welfare they provided to Mum. We were lucky enough to find a place…" Read all 48 reviews
Welcome to Hutton Manor Care Home, a state-of-the-art residential and dementia care home in Pudsey. The facility combines luxury with exceptional care, providing a vibrant and supportive environment for all residents. Five-Star Setting and Exceptional… Read more about Hutton Manor
Steel Drive, Shipley BD17 7FF
"I just wanted to leave an up-to-date review, as Mum and Dad have been in Shipley Manor for nearly 2 years now. Mum and Dad can be…" Read all 29 reviews
Shipley Manor Care Centre in Shipley, West Yorkshire, offers residential care for older people, people with dementia, those with physical disabilities as well as younger adults. Staff are highly experienced and offer care that is tailored to the individual.… Read more about Shipley Manor Care Home
Submitted via Website • Report
Reply from Paul Millar, Client Relations at Shipley Manor Care Home
Thank you for taking the time to review our home again . It is pleasure ot care for your parents . Your kind words are greatly appreciated and I will of course pass them on to the Shipley Manor Family
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Submitted via Website • Report
Reply from Paul Millar, Marketing Manager at Shipley Manor Care Home
Thank you for choosing Shipley Manor for your Mum's respite care. Your kind words are greatly appreciated and I will of course pass them on to the Shipley Manor team. We look forward to seeing you again in April.
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Submitted via Website • Report
Reply from Jackie Brook, Care Relationships at Shipley Manor Care Home
Thank you for your feedback. We acknowledge the concerns raised regarding your mum's stay and conducted a thorough investigation, which included staff discussions, review of care records, and communication with relevant professionals. Our findings have been shared with the CQC and closed. A choice of room was given and your family chose the room as it had a lovely view of the canal. It was confirmed that your mum ate her meals in the dining room and was encouraged to socialise, though she made individual choices regarding participation. Protected mealtimes, communicated to your family, aim to maintain residents' safety and nutrition. The GP discussed with your mum at length her choices of treatment to enable her to make her decision which he felt did not require power of attorney input. We are committed to reflecting on feedback to continuously improve our care practices. Do not hesitate to reach out directly so we can further discuss your concerns and work towards a resolution.
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Submitted via Website • Report
Reply from Jackie Brook, Care Relationships at Hutton Manor
Thank you for your lovely message and kind words about Hutton Manor. We are honoured to have been entrusted with your mum's care and to have provided support during this difficult time. Our team is dedicated to ensuring each resident feels safe, cared for, and supported, and we are deeply touched to know that you felt our care was of the highest standard. It was a privilege to care for your mum, and we are thinking of you and your family during this time. Thank you again for your kind acknowledgement.
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Submitted via Website • Report
Reply from Jackie Brook, Care Relationships at Shipley Manor Care Home
Thank you so much for sharing your thoughtful feedback. We're truly grateful to hear that your sister has felt well cared for and that our team's efforts to provide attentive, individualised care have made a difference, especially during times of illness. It's wonderful to know that the food and activities are bringing comfort and joy, as these are at the heart of what we aim to provide. We also appreciate your openness regarding any matters that have arisen along the way, and we're pleased we could address them together. Your support and trust mean a lot to us, and we look forward to continuing to provide the very best care for your sister.
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Submitted via Website • Report
Reply from Jackie Brook, Care Relationships at Shipley Manor Care Home
Thank you for such kind words and for sharing your experience with Shipley Manor. We're delighted to hear that your sister-in-law has felt so well cared for and supported by our compassionate team. It's wonderful to know our care contributed to her recovery, and we're grateful for your recommendation. We'll continue to ensure her time here is as positive and comfortable as possible.
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Submitted via Website • Report
Reply from Adam Ward, Operations Manager at Shipley Manor Care Home
Thank you for sharing your concerns about your experience at Shipley Manor Care Home. I'm sorry to hear about the issues faced, and understand how upsetting this must have been. We take all feedback seriously and addressed the matters you raised immediately regarding cleanliness and supplies. Regarding your concern about your mother's diabetic foot care, I'd like to explain that while our care staff monitor the general well-being of residents, specialised foot care for diabetic patients usually requires attention from a Qualified Podiatrist and/or GP. We encourage families to arrange this care directly with the relevant medical professionals, and we are happy to help with any arrangements. We've already been in touch to discuss these concerns, but I want to reaffirm our commitment to providing the best care possible. If you'd like to discuss this further or need any more support, please feel free to contact us.
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Submitted via Postal Card • Report
Reply from Jackie Brook, Care Relationships at Shipley Manor Care Home
Thank you so much for your thoughtful and kind review. We are truly touched by your words and grateful that you entrusted Shipley Manor to care for your dear friend. It means the world to us to know that you felt welcomed, and supported and that he received the high standard of care you wanted for him. Our team takes great pride in providing compassionate care, and we are so glad we could make his time with us as comfortable as possible. Please know that your kind words will be shared with the team, and they will appreciate hearing this.
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Submitted via Website • Report
Reply from Jackie Brook, Care Relationships at Shipley Manor Care Home
Thank you so much for your wonderful review. We're delighted that your experience at Shipley Manor Care Home has been so positive, and we're especially glad to hear that your mum had such a great stay with us. It's heartwarming to know she felt comfortable, made new friends, and enjoyed the activities. Our team takes pride in providing a warm, caring, and supportive environment, and it's great to hear that it made a difference for your mum. Please pass along our thanks to your niece for recommending us, and we're always here if you need anything in the future.
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Submitted via Website • Report
Reply from Jackie Brook, Care Relationships at Shipley Manor Care Home
Thank you for your feedback. We're truly sorry to hear about your experience. Providing the highest standard of care is our priority, and we take all concerns seriously. We regret that these issues weren't raised with us at the time, as we are committed to resolving concerns promptly. We understand this has been a challenging time for your family and want to offer our full support. We invite you to discuss your experience with us directly, so we can better understand your perspective, clarify any misunderstandings, and ensure accurate information is shared about our home. We are always open to feedback and committed to improving. Thank you again, and we hope to speak with you soon.
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Submitted via Postal Card • Report
Reply from Jackie Brook, Care Relationships at Shipley Manor Care Home
Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that your stay for respite care met your expectations and that our team was able to assist you in your recovery. It's always our goal to provide compassionate and effective care, and we're glad to know we could make a positive difference for you. We truly appreciate your recommendation and look forward to welcoming you back to Shipley Manor Care Home whenever you need us. Your feedback is invaluable to us, and we are grateful for your support. Thank you again!
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Submitted via Website • Report
Reply from Jackie Brook, Care Relationships at Shipley Manor Care Home
Thank you for taking the time to share your experience with us. We are deeply sorry to hear about the issues you faced and are truly saddened by your loss. We understand that you were navigating an incredibly difficult situation, and we apologise if our previous response came across as hostile or defensive. That was never our intention. We strive to provide the best care possible and are committed to addressing any concerns to ensure such experiences do not happen in the future. We take your feedback very seriously and would greatly appreciate the opportunity to discuss your concerns further. This will help us understand exactly what went wrong and how we can improve our services. Please do not hesitate to get in touch with us directly. Your insights are invaluable in helping us provide better care for our residents.
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Submitted via Website • Report
Reply from Sharon Burton, Home Manager at Shipley Manor Care Home
Thank you for your kind words. It has been an absolute pleasure to be part of your lives and for our teams to be able to care for your Dad throughout his final year. Our teams are dedicated and committed to providing the highest standards of care to residents and their families at all life stages and we are pleased that we were able to achieve this for you. We will always have such fond and happy memories of the times we have shared with you and your Dad.
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Submitted via Postal Card • Report
Reply from Jackie Brook, Care Relationships at Shipley Manor Care Home
Thank you so much for your wonderful review of Shipley Manor! We are thrilled to hear that your mother-in-law has had such a positive experience since moving in. Your kind words about our spotless facilities, dedicated staff, excellent rooms, and top-notch food mean the world to us. We strive to create a comfortable and happy environment for all our residents, and it's incredibly rewarding to know that we've succeeded in making such a positive difference. Your recognition of our team's hard work and dedication is deeply appreciated. We'll be sure to share your compliments with everyone here at Shipley Manor. Thank you again for your heartfelt appreciation and support.
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Submitted via Website • Report
Reply from Sharon Burton, Home Manager at Shipley Manor Care Home
Thank you for sharing your feedback. We are concerned to hear your comments and regret that you felt the need to express your concerns publicly without addressing them with our management which we always encourage. We prioritise health and safety of our residents. Medical attention is always sought at the time of any event/fall. Family are called unless we are advised otherwise. You will be aware that professionals including physios and falls team are always involved. Staff are trained to provide comprehensive care, including showering and monitoring of health conditions eg fungal infections. GPs visit at least weekly, prescribe relevant treatment and monitor conditions such as sodium levels. We continuously train staff to meet the needs of residents, including those with dementia. We understand paying £1220 a week sets a high expectation for quality of care, and we are dedicated to meeting and exceeding those expectations. We request that you reach out to us directly to discuss further.
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Submitted via Website • Report
Reply from Jackie Brook, Care Relationships at Hutton Manor
Thank you for your wonderful review. We're delighted to hear that you're pleased with Hutton Manor Care Home. Your kind words about our staff and facilities mean a lot to us. We're proud to be a part of this community and strive to maintain the high standards you've mentioned.
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Submitted via Postal Card • Report
Reply from Jackie Brook, Care Relationships at Shipley Manor Care Home
Thank you for your kind review. We're delighted to hear you were impressed with the cleanliness and friendliness of our staff at Shipley Manor. It's wonderful to know you had a pleasant visit and appreciated our facilities. Your feedback is greatly appreciated.
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Submitted via Website • Report
Reply from Jackie Brook, Care Relationships at Shipley Manor Care Home
Thank you so much for your kind words and for taking the time to share your positive experience at Shipley Manor Care Home! We're delighted to hear that you felt welcomed and impressed by the care and environment we provide. It's our pleasure to create a warm, engaging, and high-standard home for all our residents. The team here is passionate about what they do, and it's wonderful to know that this comes across in their interactions. We look forward to welcoming you back to Shipley Manor soon.
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Submitted via Website • Report
Reply from Jackie Brook, Care Relationships at Shipley Manor Care Home
Thank you so much for taking the time to share your family's experience at Shipley Manor. We are deeply sorry for the loss of your father and are grateful to have had the opportunity to make his last months as happy and comfortable as possible. It's heartwarming to hear that your mother feels settled and is receiving the care she deserves. Our staff strives to ensure that every resident feels loved and thoroughly supported, and your acknowledgement means the world to us. Thank you for placing your trust in us during such important times in your family's life. We are here for your mother and your family, always.
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Submitted via Website • Report
Reply from Jackie Brook, Care Relationships at Hutton Manor
Thank you for sharing your thoughts on Hutton Manor Care Home. We are delighted to hear that your father is enjoying his new home with us, from the environment to the activities and friendships he is making. Our staff takes great pride in ensuring that the home is not only clean and well-maintained but also welcoming and professionally managed. It's wonderful to know he feels settled and content. Your recommendation means a lot to us, and we are committed to continuing to provide a place where residents can truly thrive.
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Recipient:
The St Mary's Group
Date: Tuesday 28 Feb 2023 More details
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